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Church's Chicken #16

4267 Lougheed Hwy, Burnaby · Restaurant

21 inspections

  1. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Second front hand sink lacks hand soap upon arrival of EHO. Staff explained this sink is not used as it makes a mess of food prep area.
      • CORRECTED DURING INSPECTION
      • .
      • Corrective Action(s): Ensure liquid soap is available at this hand sink. Facility only has the two hand sinks in the restaurant (excluding washroom) and many staff. Both the front and the back are serviced by the only two hand sinks. Eliminating the one hand sink will leave the restaurant with only one hand sink for the food preparation and cash areas.
      • Obtain new soap dispensing unit or use the one existing on the wall.
      • .
      • Violation Score: 5
    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Some cleaning required under cook line and food preparation area in front production area.
      • .
      • Corrective Action(s): Ensure staff are cleaning the floors all the way to the wall and floor junction.
      • .
      • Violation Score: 3
  2. Routine Inspection

    2 infractions

    • 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
      • Observation (CORRECTED DURING INSPECTION): The two sanitizer containers that had been dispensed were at concentrations less than 200ppm QUAT.
      • CORRECTED DURING INSPECTION - EHO instructed staff to change out sanitizer solution during inspection.
      • .
      • Corrective Action(s): Ensure all sanitizer solution is frequently changed during the day.
      • .
      • Violation Score: 5
    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Cleaning required on floor throughout restaurant
      • Corrective Action(s):
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Walk in cooler emergency handle is missing from interior area and external closing latch is missing.
      • The internal emergency latch is to be functional to prevent staff from leaving walk in cooler unit door open. .
      • .
      • The ambient air temperature of the back of the restaurant ranged from 27.9 degrees Celsius to 34.8 degrees Celsius in front of deep frying unit. Heat was turned on today. This will negatively impact the cooler units as the constant opening and closing will bring in hot air into the units and raise temperatures within units. This will also cause units to have to work harder and could potentially break units.
      • Due to air conditioning issues upon arrival of EHO internal temperatures of walk in cooler unit were measured to be at 10-11 degrees Celsius. Once door remained closed for extended time period cooler was able to return to temperatures of 4 degrees Celsius HOWEVER these types of fluctuations are NOT GOOD for the cooler unit! CORRECTED DURING INSPECTION - heat was turned down during inspection. Cooler unit returned to 4 degrees Celsius
      • .
      • Front cupboard/cabinet shelves are wearing or worn. The shelf liners are worn off. Cleaning is difficult in this area.
      • .
      • Corrective Action(s): Replace/repair both interior and exterior missing component of walk in cooler unit doors.
      • .
      • Repair surfaces of front cupboard/cabinet shelves.
      • .
      • Violation Score: 3
  3. Routine Inspection

    1 infraction

    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Broken tile observed in middle of walk in cooler unit. Tile has been smashed and multiple pieces are in area loose.
      • Pooling water in this area as a result of broken tile
      • .
      • Corrective Action(s): Area due for repairs/renovations.
      • .
      • Violation Score: 3
  4. Routine Inspection

    2 infractions

    • 303 - Equipment/facilities/hot & cold water for sanitary maintenance not adequate [s. 17(3); s. 4(1)(f)]
      • Observation (CORRECTED DURING INSPECTION): Upon arrival of EHO all three sinks did not have hot water. Water was run for several minutes and water became colder.
      • CORRECTED DURING INSPECTION. - EHO alerted staff and staff member was able to unplug on demand unit and plug back in. Once unit was plugged back in hot water was then available at all sinks.
      • .
      • Corrective Action(s): Discuss issue with Management. Ensure hot water on demand tank does not require servicing. Monitor tank and hot water availability at facility. Ensure facility is adequately supplied with hot water at all times. If hot water tank is observed to be broken repair IMMEDIATELY. Facility is not to operate without hot water.
      • .
      • Violation Score: 5
    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: As per previous inspections:
      • - Walk-in cooler walls are rusty and require replacement or resurfacing
      • - Broken tiles in food preparation areas require replacement. NOTE: Some have been replaced however others remain broken
      • - Front cupboards are wooden and need replacement or plastic liners added
      • .
      • Corrective Action(s): The facility is due for renovations. This has been discussed at previous inspections. Renovations must occur at facility.
      • .
      • Violation Score: 3
  5. Routine Inspection

    2 infractions

    • 206 - Hot potentially hazardous food stored/displayed below 60 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION): Gravy and mashed potatoes measured to be at temperatures of 51-54 degrees Celsius.
      • CORRECTED DURING INSPECTION : Hot holding unit was turned up by staff to "High" from "Med" and hot holding unit reached temperatures of 60 degrees Celsius at time of inspection.
      • EHO observed the mash potato container on the hot holding unit to have the time of '11' written on the lid. Once EHO returned to the area some individual had removed 11 and written "2" instead.
      • .
      • Corrective Action(s): Ensure hot holding units are at appropriate temperatures such that temperature of food items is no less than 60 degrees Celsius.
      • Staff are to ensure proper times are recorded once food items are made and not later on during the day.
      • .
      • Violation Score: 5
      • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Staff washroom hand sink lacking paper towels at time of inspection of EHO.
      • .
      • Corrective Action(s): Ensure staff are informed that paper towel dispensing units are to be restocked as soon as staff observe a deficiency at a hand sink station.
      • .
      • Violation Score: 5
      • 402 - Employee does not wash hands properly or at adequate frequency [s. 21(3)]
      • Observation (CORRECTED DURING INSPECTION): Staff observed by EHO to touch cell phone then continue with food handling without proper hand washing.
      • .
      • Corrective Action(s): Discussed with Assistant Manager. Ensure staff are properly trained in proper hand washing methods. As soon as hands become soiled staff are to wash hands.
      • .
      • Violation Score: 5
    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: 1) Scoops observed to be stored in dry storage container
      • 2) Staff personal items observed to be stored on food preparation surface in food preparation areas.
      • 3) EHO did observe staff adding newly prepared gravy to old gravy item. This is not best practice.
      • .
      • Corrective Action(s): 1) Ensure scoops are removed from dry storage containers and cleaned and sanitized after each use. Facility should not be storing scoops in dry food items for long periods of time.
      • 2) Personal items are not to be stored on food preparation areas.
      • 3) Discuss with staff. Staff are to remove inserts used for previous batches of food item in hot holding unit and replace with clean insert prior to addition of freshly made food item (such as gravy)
      • .
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Knife rack requires cleaning and scraping.
      • .
      • Corrective Action(s): Ensure knife rack is properly cleaned and added to routine cleaning schedule.
      • .
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: As per previous inspections:
      • - Walk-in cooler walls are rusty and require replacement or resurfacing
      • - Broken tiles in food preparation areas require replacement.
      • .
      • Corrective Action(s): The facility is due for renovations. This has been discussed at previous inspections. Renovations must occur at facility.
      • .
      • Violation Score: 3
  6. Follow-Up Inspection

    0 infractions

  7. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Lack of hand soap at staff washroom hand sink at time of arrival of EHO.
      • CORRECTED DURING INSPECTION - Hand soap replaced.
      • .
      • Corrective Action(s): Ensure all sinks are adequately supplied.
      • .
      • Violation Score: 5
    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Cleaning required throughout:
      • - Shelves
      • - Floor
      • - Inside walls and ceiling of walk-in cooler unit.
      • - Surfaces throughout.
      • .
      • Corrective Action(s): Ensure facility is deep cleaned.
      • .
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: 1) Some signs of wear at the facility including:
      • - Broken tiles on floor - especially surrounding three compartment
      • - Broken tiles on lower walls - holes in wall as a result of broken
      • - Wooden shelves have obvious signs of wear. Paint/coating has been worn away.
      • - Walls in walk in cooler unit are rusting as result of wear.
      • This was observed and noted during previous inspection. Action is to occur now.
      • .
      • 2) Hot holding unit not maintaining temperatures of 60 degrees Celsius. Food items in unit, gravy, rice and mashed potatoes, at internal temperatures ranging from 50 to 53 degrees Celsius. Staff are aware of issue and are changing hot water frequently, keeping food levels low and changing every 4 hours or more frequently as food is used up. Time tracking was observed by EHO at time of inspection.
      • .
      • Corrective Action(s): 1) Structural maintenance repairs are needed for facility. Facility is showing signs of wear in solid surfaces that will require repair and maintenance.
      • Renovations and repairs are now required. Plan of action needed for back worn shelving unit - new paint/resurfacing. Front cupboards are needing resurfacing as well.
      • .
      • 2) Manager purchasing hot holding unit today to replace malfunctioning unit. Ensure unit is capable of maintaining temperatures greater or equal to 60 degrees Celsius.
      • ..
      • Violation Score: 9
  8. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Lack of hand soap at one hand sink at time of arrival of EHO.
      • CORRECTED DURING INSPECTION - Hand soap replaced.
      • .
      • Corrective Action(s): Ensure all sinks are adequately supplied.
      • .
      • Violation Score: 5
    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Some signs of wear at the facility including:
      • - Broken tiles on floor - especially surrounding three compartment
      • - Broken tiles on lower walls - holes in wall as a result of broken
      • - Wooden shelves have obvious signs of wear. Paint/coating has been worn away.
      • - Walls in walk in cooler unit are rusting as result of wear.
      • .
      • - QUAT Sanitizer dispensing unit is malfunctioning. 400ppm QUAT is being dispensed at unit
      • .
      • Corrective Action(s): Structural maintenance repairs are needed for facility. Facility is showing signs of wear in solid surfaces that will require repair and maintenance.
      • Plan for future repairs/renovations.
      • .
      • Contact Sanitizer technician and have unit serviced to ensure sanitizer solution is dispensed at 200ppm as required by Manufacturer.
      • .
      • .
      • Violation Score: 9
  9. Follow-Up Inspection

    0 infractions

  10. Follow-Up Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION):
      • REPEAT VIOLATION: Noticed the sink filled with sanitizer had no detectable QUAT. The sanitizer solution from source dispenser did not have any detectable QUAT neither.
      • Corrective Action(s):
      • Ensure to have staff manually adjust the sanitizer concentration. QUAT concentrate was added to the sink and the sanitizer measured at 200ppm at the time of inspection.
      • Violation Score: 15
      • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation:
      • - Paper towel dispenser by the kitchen handsink is broken. A roll of paper towel is hung on the shelving rack beside the sink.
      • Corrective Action(s):
      • - Ensure paper towels are readily available in the dispenser. Repair/ Replace the dispenser.
      • Date to be corrected by: Dec 7, 2022
      • Violation Score: 5
    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation:
      • - Sanitizer dispenser not working - appears to be because of faulty nozzle.
      • - Paper towel dispenser is broken.
      • Corrective Action(s):
      • - Ensure the sanitizer dispenser and the paper towel dispenser are repaired. Manager on duty stated that they are in the process of changing the supplier and technician is not available. Replace OR repair the dispensers.
      • Date to be correcte by: Dec 7, 2022
      • Violation Score: 9
  11. Routine Inspection

    1 infraction

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION):
      • - Observed no detectable QUAT in all sanitizer solutions in red buckets. The concentration was measured at less than 50ppm from the sanitizer filled in the 3 compartment sink.
      • Corrective Action(s):
      • - This is REPEAT VIOLATION. Source container is full but it appears that the dispenser is malfunctioning. Replace the whole dispenser unit if this is a frequent problem. Repair the dispenser so that the final sanitizer solution is measured at 200ppm. All buckets and the sanitizing sink were filled with 200ppm QUAT sanitizer at the time of inspection. Test strips are available on site.
      • Violation Score: 15
  12. Follow-Up Inspection

    0 infractions

  13. Routine Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION):
      • QUAT sanitizer solution in buckets and from the dispenser measured at 50ppm. None of the staff knows how to adjust the concentration of the sanitizer solution from the dispenser.
      • Corrective Action(s):
      • Either mix the QUAT saniziter manually and ensure that it measures at 200ppm with test strips OR use the domestic bleach on site to make chlorine sanitizer (1tbsp bleach to 1gal water). Use either sanitizer for the final step of manual dishwashing and for general sanitization of surfaces (including food contact surfaces). Manager to contact the contract company to fix the dispenser by June 1, 2022.
      • Violation Score: 15
      • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation: 2 handsinks in kitchen with no paper towels - paper towel is out and there is no extra.
      • Corrective Action(s): Ensure to equip all handsinks with commercial paper towels. Ensure dispensers are functional.
      • Date to be corrected by: Immediately
      • Violation Score: 15
    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Overall sanitation needs to be improved. Ensure a deep cleaning is done, including the areas noted in the corrective action.
      • Corrective Action(s):
      • - Wipe all grease marks on equipment (cooler & freezer doors).
      • - Clean & sanitize rice bin lid
      • - Remove all rodent droppings and sanitize the floor in dry storage area. Remove all boxes and clean all corners.
      • - Remove debris stuck on grates of the floor drains.
      • - Wipe up water pooling in walk-in cooler.
      • Date to be corrected by: June 1, 2022.
      • Violation Score: 9
  14. Routine Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): Noted sanitizer in container with reusable wiping cloth at 0ppm quat. Sanitizer container was labelled to be changed at 4pm. Time of inspection was approx 3pm. Manager on duty changed sanitizer solution at time of inspection.
      • Corrective Action(s): Ensure 200ppm quat sanitizer is available to store wiping cloths. May need to consider increasing frequency of changing sanitizer solution to ensure minimum required concentration is maintained.
      • Violation Score: 5
    • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation: Noted the sanitizer compartment of warewashing sinks filled with 200ppm quat sanitizer solution, however a plastic glove was being used to plug the sink.
      • Corrective Action(s): Obtain a proper sink plug/stopper.
      • Violation Score: 3
  15. Routine Inspection

    1 infraction

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): Noted wiping cloths being used and stored on the counter across the chicken hot holding station. No sanitizer noted in this area. Staff member said this is a food preparation area and they are not to have any chemicals stored in this area, but after they are done food preparation they use the sanitizer spray bottle located in the warewashing area to sanitize the area.
      • Corrective Action(s): Keep reusable wiping cloths stored in sanitizer solution the prevent microbial growth on the cloths when they are not in use. Do not store reusable wiping cloths on counters/food contact surfaces. Alternative to reusable wiping cloths are to use single use paper towel. Ensure sanitizer solution is readily available in each food preparation/handling area and that all food contact surfaces are sanitized routinely/as needed throughout the day.
      • Violation Score: 15
  16. Routine Inspection

    2 infractions

    • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION): Noted counter top pop cooler unit at 13.6C. Commercially processed dipping sauces/dressings that were preportioned into smaller containers and one container of cream was the only items in the unit.
      • Corrective Action(s): Discard any perishable items stored in this unit for longer than 2 hours. Relocate any perishable items stored in this unit for less than 2 hours. Do not store perishable items in this unit unless able to maintain 4C or less.
      • Violation Score: 5
    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Noted counter top pop cooler had preportioned dipping sauces/dressings and one carton of cream stored in it. Unit was at approx 13.6C.
      • Corrective Action(s): Repair/replace cooler unit so that it is capable of maintaining 4C or less. Otherwise, do not store perishable foods in the unit.
      • Violation Score: 3
      • 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
      • Observation: Noted a few broken tiles in walk in cooler unit.
      • Corrective Action(s): Repair/replace broken tiles as part of ongoing maintenance.
      • Violation Score: 1
  17. Routine Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): Noted several reusable wiping cloths on counters. This issue has been noted on previous reports.
      • Corrective Action(s): Ensure all reusable wiping cloths are stored in sanitizer solution to prevent microbial growth, otherwise, use single use paper towel to wipe.
      • Violation Score: 5
    • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation (CORRECTED DURING INSPECTION): Plastic material on handle part of upright freezer has broken and exposes sharp edge of stainless steel.
      • Corrective Action(s): Repair this part/replace plastic material so that the sharp edge of freezer does not cause staff injury.
      • Violation Score: 3
  18. Follow-Up Inspection

    0 infractions

  19. Routine Inspection

    2 infractions

    • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION): 1) Fresh chicken in walk in cooler was at approx 8C - relocate to walk in freezer
      • 2) Counter top pepsi cooler unit with creamers and cheese curds at approx 8C - relocate to functional cooler unit.
      • Corrective Action(s): Ensure all cold potentially hazardous foods are stored at minimum 4C or less. Do not store potentially hazardous foods in the walk in cooler or the counter top pepsi cooler unit unless able to maintain 4C or less.
      • Violation Score: 15
      • 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
      • Observation (CORRECTED DURING INSPECTION): Noted scoop for rice stored in a container of stagnant room temperature water.
      • Corrective Action(s): Ensure scoop for potentially hazardous foods (ie. rice) are stored in clean water that is at 4C or less (ie. use ice)
      • Violation Score: 5
    • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation: Noted a cup being used to scoop corn starch.
      • Corrective Action(s): Obtain a proper scoop for scooping corn starch.
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Walk in cooler unit was at 10C and counter top pepsi cooler unit containing creamers and cheese curds was at 8C
      • Corrective Action(s): Repair walk in cooler unit so it is capable of maintaining 4C or less. Do not use walk in cooler unit to store raw chicken or any other potentially hazardous foods unless able to maintain 4C or less. Repair/replace counter top pepsi cooler unit so it is able to maintain 4C or less if it is used to store potentially hazardous foods.
      • Violation Score: 15
  20. Routine Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): Noted damp cloths on counters. Sanitizer available in spray bottle under dishwashing area.
      • Corrective Action(s): Ensure sanitizer is readily available in each food preparation area. If using reusable cloths to wipe, they should be stored in sanitizer solution to prevent microbial growth. Otherwise, use single use paper towel. Ensure food contact surfaces are sanitized routinely and as needed throughout the day.
      • Violation Score: 5
    • 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
      • Observation: Staff washroom door opens to the outside of the walk in cooler and was left open at time of inspection. This issue was noted on the previous routine inspection.
      • Corrective Action(s): Washroom door should be self closing. Install self closing hinges or device to ensure staff washroom door closes automatically.
      • Violation Score: 1
  21. Routine Inspection

    0 infractions