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Hot Pizza & Donair

10103 Hidden Valley Drive NW Calgary AB T3A 5Z7 · Food - General

7 inspections

  1. Demand Inspection

    5 infractions

    • 04. Does the operator use approved methods for cleaning and sanitizing equipment, utensils, and surfaces?
      • Two chlorine sanitizer buckets measured below 100 ppm; a bucket of chlorine sanitizer measured 10 ppm and the other did not detect any sanitizer solution.The operator noted to prepare a fresh sanitizer solution at 100 ppm when the pizza order is completed.
    • 10. Are food temperatures during storage and processing being controlled to maximize food safety?
      • Pearl was measured at t 55°C in the hot holding.Replace the hot holding cooker.Ensure pearl is maintained at 60°C or above at all times.
    • 18. Are general nuisance conditions, other than those noted in other violations, being prevented at this food facility (Non-Critical)?
      • 1. Pressure washer was stored at the front service area.The pressure washer was stored in the staff's car.2. Ventilation canopy hood part was stored on the floor at the front service area.Ensure items not associated with food handling is stored in a different area.Ensure the area next to the pop station and front entrance door is clean and well maintained.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • 1. A gap was noted along the side of the wall at the front service area leading to the back kitchen.2. Gaps were noted on the back kitchen ceiling.Seal the gaps and replace missing ceiling tiles.
    • 22. Are utensils and equipment maintained in a condition and a manner that ensures the safe handling of food?
      • The pop station plumbing was not properly connected.The operator was advised to discontinue dispensing the pop until the plumbing has been fixed.
  2. Risk Management Inspection

    2 infractions

    • 10. Are food temperatures during storage and processing being controlled to maximize food safety?
      • Pepperoni and ham were stored on the counter to thaw at 0.8°C and 1.4°C respectively.Potentially hazardous foods must be thawed under refrigeration at 4°C or less, completely submerged under cold running water or in a manner that will prevent the growth of pathogenic bacteria.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • 1. A gap was noted along the side of the wall at the front service area leading to the back kitchen.2. Gaps were noted on the back kitchen ceiling.Seal the gaps and replace missing ceiling tiles.
  3. Demand Inspection

    7 infractions

    • 04. Does the operator use approved methods for cleaning and sanitizing equipment, utensils, and surfaces?
      • The sanitizer spray bottle did not detect any colour changes with the chlorine test strip. Chlorine sanitizer is being used in the facility.Fresh chlorine sanitizer spray bottle was prepared and measured 100 ppm.After preparing the chlorine sanitizer solution, promptly test it using a chlorine test strip to verify that it registers a concentration of 100 ppm.
    • 13. Are properly operating hand washing sink(s) accessible to food handlers, located in suitable areas, and stocked with appropriate hand washing supplies?
      • 1. The soap dispenser at the front handwashing sink was empty. (Corrected During Inspection).Additional soap was available and the soap dispenser was promptly restocked.Handwashing sinks must be equipped with handwashing supplies at all times.2. Staff washroom was obstructed with a mop bucket.Ensure handwashing sinks are accessible at all times.3. The hot water faucet in the staff washroom was broken resulting in no hot water detected.Fix the hot water faucet.
    • 18. Are general nuisance conditions, other than those noted in other violations, being prevented at this food facility (Non-Critical)?
      • A torn and soiled curtain was being used to cover the kitchen entrance. It was noted that a contractor had been contacted to install a door.In the meantime, replace the torn curtain with a clean and sanitary material to maintain proper hygiene standards.
    • 20. Do food handlers at the facility have adequate food safety training?
      • Food handler demonstrated lack of knowledge in food safety and safe food handling.Enroll all the staff including the owner in an advanced food safety course. One of the owners/partners who was not onsite had an advanced food safety certificate. Additional training is required for all other staff and owner/partner.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • 1. Gap was noted along the side of the wall at the front service area leading to the back kitchen.2. Gap was noted on the back kitchen ceiling.Replace the seal and seal the gaps.
    • 22. Are utensils and equipment maintained in a condition and a manner that ensures the safe handling of food?
      • Violations cited on October 8, 2025:1. Deep grooves were noted on the cutting boards.Resurface or replace the cutting boards.2. The chest freezer located in the kitchen was observed to have duct tape holding together broken pieces of the lid. Duct tape can trap contaminates and harbor growth of harmful pathogens. Duct tape is not a smooth and cleanable surface and must be removed.Replace the chest freezer lid.Previous violations:1) The chest freezer located in the kitchen was observed to have duct tape holding together broken pieces of the lid. Duct tape can trap contaminates and harbor growth of harmful pathogens. Duct tape is not a smooth and cleanable surface and must be removed.Please remove duct tape and repair or replace the chest freezer
    • 23. Is the facility maintained in a clean and sanitary condition?
      • 1. Underneath and hard to reach areas were dirty.Deep clean the entire kitchen.2. The back storage area was cluttered.Arrange and organize the back storage area.3. The staff washroom was cluttered.Arrange the staff washroom.4. There was no cleaning schedule available.Develop and implement a cleaning schedule in the facility.
  4. Monitoring Inspection

    11 infractions

    • 04. Does the operator use approved methods for cleaning and sanitizing equipment, utensils, and surfaces?
      • 1. Dirty used cleaning cloths were stored on the counter.2. There was no sanitizer bucket available at the front service and preparation station and the back preparation area.Staff was using hand sanitizer and windex to clean food contact surfaces. It was determined that the staff hand no clear understanding of a food grade sanitizer.Chlorine sanitizer buckets at 100 ppm were prepared at each preparation station and new cleaning cloths were stored therein.Ensure the chlorine sanitizer solution buckets are replaced every 2 hours and develop a procedure to track the 2 hours timeline.
    • 05. Do food handlers refrain from handling food while ill and have acceptable attire and hygiene?
      • 1. Food handler was answering a call while serving pizza to a customer.Do not touch your cell phone when handling food. Ensure to wash your hands between tasks.The food handler was instructed to wash his hands immediately after receiving the call.2. Food handler was seen washing their hands in the staff washroom. It was noted that the soap dispenser was empty.The food handler was instructed not wash his hands in the washroom if he is not using the washroom. Handwashing must be performed again after washing your hands in the washroom prior to handling food.3. Food handler was seen wearing gloves when instructed to wash his hands. Food handler was instructed to wash his hands before wearing gloves.Handwashing must be performed prior to wearing gloves.
    • 08. Do food handlers ensure that food is protected from contamination (unless noted elsewhere)(Non-Critical)?
      • 1. Utensil used to serve buba tea pearl was submerged in a stagnant water at the front service area. (Corrected During Inspection).The utensils were promptly washed.Ensure serving tongs/utensils are stored in ice water between uses at 4°C or less, in hot water between uses at 60°C or greater, stored in a sanitizer solution at the correct concentration (100ppm Chlorine/ 200ppm QUATs), or continuously switch out serving utensils with new utensils.2. Food such as chicken in the walk-in cooler were uncovered.Ensure foods are covered at all times.3. Ice scoop was stored on the back storage rack.Ice scoop was washed and stored inside a container.
    • 10. Are food temperatures during storage and processing being controlled to maximize food safety?
      • The Buba tea pearl was stored in an electric cooker with a temperature of 18.3°C.Food discarded.
    • 11. Are there adequate and properly operating dish washing facilities to effectively clean and sanitize equipment and utensils (unless noted elsewhere)(Critical)?
      • Staff does not know how to use manual dish washing method.Staff was educated on how to manually wash dishes and the sanitizer compartment was filled with sanitizer solution at 100 ppm.
    • 13. Are properly operating hand washing sink(s) accessible to food handlers, located in suitable areas, and stocked with appropriate hand washing supplies?
      • 1. The soap dispenser at the front handwashing sink was empty. (Corrected During Inspection).Additional soap was available and the soap dispenser was promptly restocked.Handwashing sinks must be equipped with handwashing supplies at all times.2. Staff washroom was obstructed with a mop bucket.Ensure handwashing sinks are accessible at all times.3. The hot water faucet in the staff washroom was broken resulting in no hot water detected.Fix the hot water faucet.4. The 2-compartment sink faucet was dripping.Fix the faucet at the 2-compartment sink.
    • 18. Are general nuisance conditions, other than those noted in other violations, being prevented at this food facility (Non-Critical)?
      • 1) Torn and dirty curtain was used to cover the kitchen entrance.Replace the curtain with a clean material.2) Aprons were stored in the staff washroom.Do not store aprons in the washroom.
    • 20. Do food handlers at the facility have adequate food safety training?
      • Food handler demonstrated lack of knowledge in food safety and safe food handling.Enroll all the staff including the owner in an advanced food safety course. One of the owners/partners who was not onsite had an advanced food safety certificate. Additional training is required for all other staff and owner/partner.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • 1. Gap was noted along the side of the wall at the front service area leading to the back kitchen.2. Gap was noted on the back kitchen ceiling.Replace the seal and seal the gaps.
    • 22. Are utensils and equipment maintained in a condition and a manner that ensures the safe handling of food?
      • Violations cited on October 8, 2025:1. Deep grooves were noted on the cutting boards.Resurface or replace the cutting boards.2. The chest freezer located in the kitchen was observed to have duct tape holding together broken pieces of the lid. Duct tape can trap contaminates and harbor growth of harmful pathogens. Duct tape is not a smooth and cleanable surface and must be removed.Replace the chest freezer lid.3. Unfinished raw wood was observed in the shelving unit above the prep table located in the centre of the kitchen.Finish the wood.Previous violations:1) The chest freezer located in the kitchen was observed to have duct tape holding together broken pieces of the lid. Duct tape can trap contaminates and harbor growth of harmful pathogens. Duct tape is not a smooth and cleanable surface and must be removed.Please remove duct tape and repair or replace the chest freezer2) Exposed unfinished wood was observed in the shelving unit above the prep table located in the centre of the kitchen.Please seal the indicated areas to ensure the wooden surfaces are smooth, easily cleanable and impervious to contaminants.
    • 23. Is the facility maintained in a clean and sanitary condition?
      • 1. Underneath and hard to reach areas were dirty.Deep clean the entire kitchen.2. The back storage area was cluttered.Arrange and organize the back storage area.3. The staff washroom was cluttered.Arrange the staff washroom.4. There was no cleaning schedule available.Develop and implement a cleaning schedule in the facility.
  5. Risk Management Inspection

    2 infractions

    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • The bottom portion of the wall in the back storage area, behind the storage shelves, was observed to be broken and in disrepair.Please repair the indicated area.
    • 22. Are utensils and equipment maintained in a condition and a manner that ensures the safe handling of food?
      • 1) The chest freezer located in the kitchen was observed to have duct tape holding together broken pieces of the lid. Duct tape can trap contaminates and harbor growth of harmful pathogens. Duct tape is not a smooth and cleanable surface and must be removed.Please remove duct tape and repair or replace the chest freezer2) Exposed unfinished wood was observed in the following areas, including but not limited to:- The front counter where the bubble tea is made and where pizza by the slice is served- The shelving unit above the two-compartment sink- The shelving unit above the prep table located in the centre of the kitchen.Please seal the indicated areas to ensure the wooden surfaces are smooth, easily cleanable and impervious to contaminants.
  6. Monitoring Inspection

    8 infractions

    • 04. Does the operator use approved methods for cleaning and sanitizing equipment, utensils, and surfaces?
      • Sanitizer solutions were unavailable throughout the facility during food processing, increasing the potential for cross-contamination and the spread of harmful bacteria.Please ensure that sanitizer solutions with the correct concentrations (100 ppm chlorine, 200 ppm quat) are available during food processing at all times.
    • 11. Are there adequate and properly operating dish washing facilities to effectively clean and sanitize equipment and utensils (unless noted elsewhere)(Critical)?
      • Chlorine sanitizer solution was not being used for the sanitization step of the two-compartment dishwashing method. When asked about two-compartment dishwashing procedures, the operator was unable demonstrate dishwashing knowledge.Please make enough chlorine sanitizer solution in the second basin with the concentration measuring at 100 ppm to submerge (2 minutes) and sanitize dishes, and allow them to air dry.
    • 13. Are properly operating hand washing sink(s) accessible to food handlers, located in suitable areas, and stocked with appropriate hand washing supplies?
      • The handwash station located in the bubble tea section and the staff washroom were missing paper towels preventing proper hand hygiene and increasing the likelihood of cross-contamination and the spread of illness.Please ensure that all handwash stations are stocked with single-use paper towels in a dispenser that protects it from contamination.
    • 15. Is the facility free of a pest infestation?
      • Pest activity and droppings were observed under the pizza oven, along the baseboards throughout the facility, around the storage cabinets located in the front, and in the back storage area. Two live mice were found in sticky traps located under the pizza oven and the back storage area under the shelving.Please ensure that the mouse droppings are carefully cleaned by spraying them with a 1:9 chlorine solution and allowing it to sit for five minutes. Use appropriate personal protective equipment (PPE), including gloves and a mask, to minimize exposure to potential contaminants. Locate any holes and gaps and fill them with steel wool, then seal them to prevent the entry of unwanted pests. The operator is currently responsible for their own pest control. Please monitor the pest activity and adjust the frequency of treatment accordingly. If the issue persists, hire a pest control professional.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • 1) The walk-in cooler was missing a light bulb, which compromised visibility for cleaning and monitoring potential contaminants inside the cooler.Please install a light bulb in the cooler.2) The cover for the receptacle of the ice machine was observed to be missing.Please install a receptacle cover.
    • 22. Are utensils and equipment maintained in a condition and a manner that ensures the safe handling of food?
      • 1) The chest freezer located in the kitchen was observed to have duct tape holding together broken pieces of the lid. Duct tape can trap contaminates and harbor growth of harmful pathogens. Duct tape is not a smooth and cleanable surface and must be removed.Please remove duct tape and repair or replace the chest freezer2) Leftover protective adhesive stickers were observed on the smaller chest freezer. The adhesive was peeling and trapping contaminates, making it difficult to clean and sanitize.Please remove the adhesive and clean and sanitize the unit.3) The meat slicer located in the kitchen was observed to have food debris accumulated in hard-to-reach areas that could potentially come into contact with food products.Please thoroughly clean and sanitizer the meat slicer.4) Exposed unfinished wood was observed in the following areas, including but not limited to:- The front counter where the bubble tea is made and where pizza by the slice is served- The shelving unit above the two-compartment sink- The shelving unit above the prep table located in the centre of the kitchen.Please seal the indicated areas to ensure the wooden surfaces are smooth, easily cleanable and impervious to contaminants.
    • 23. Is the facility maintained in a clean and sanitary condition?
      • The storage area located at the back of the kitchen was observed to be disorganized with single-use items, beverages, crates, kitchen equipment, and food products.Please organize the area and ensure items are elevated at least 6 inches off the floor for visibility, accessibility and easy cleaning.
    • 23. Is the facility maintained in a clean and sanitary condition?
      • Outstanding Violation (March 25, 2025)The following areas were still observed to be covered in grease, dirt, and food debris, including but not limited to:- Behind chest freezer and underneath dishwash sinks. Debris collecting on floor-wall edges. - Wall behind dishwash sinks- wall has dried splatter marks.- Dust on ceiling surfaces around air vent unit- Greasy and dusty canopy filters- Underneath the shelving unit located in the back storage area- The inside of the microwave as well as the exterior surfacePlease clean and sanitize the indicated areas.----------Previous Violation (April 22, 2025)The following areas require more detailed cleaning:1. Behind chest freezer and underneath dishwash sinks. Debris collecting on floor-wall edges. 2. Wall behind dishwash sinks- wall has dried splatter marks.3. Dust on ceiling surfaces around air vent unit4. Grease on sides of deep fryer and on outside of oven5. Oven interior has buildup of char and residue.
  7. Monitoring Inspection

    3 infractions

    • 04. Does the operator use approved methods for cleaning and sanitizing equipment, utensils, and surfaces?
      • There were cleaning cloths stored on food-contact surfaces. The inspector informed the staff/operator that cleaning cloths must be fully submerged in a sanitizer bucket solution at all times after use. The cleaning cloths were stored in a sanitizer bucket solution afterwards.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • Back storage area- wood shelving overhead is bare wood. Shelving unit has mdf shelving that is not suitable for cleaning. Both surfaces need to be cleaned and painted. **This was cited in the past inspection report for the previous owners****OUTSTANDING (2024-04-22). The wood shelving unit at the back kitchen area was still bare wood. Please ensure to treat the wood so it becomes impervious to moisture, smooth, and easily cleanable.
    • 23. Is the facility maintained in a clean and sanitary condition?
      • The following areas require more detailed cleaning:1. Behind chest freezer and underneath dishwash sinks. Debris collecting on floor-wall edges. 2. Wall behind dishwash sinks- wall has dried splatter marks.3. Dust on ceiling surfaces around air vent unit4. Grease on sides of deep fryer and on outside of oven5. Oven interior has buildup of char and residue.**This was cited in the past inspection report for the previous owners****OUTSTANDING (2024-04-22). The above-noted areas still required further cleaning.