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At Nature's Door Rock Spa

2300 Nordic Drive, Whistler BC V8E 0A6 · Hot Tub

Official record from Vancouver Coastal →

Inspection summary

At Nature's Door Rock Spa has been inspected 23 times by Vancouver Coastal Health since October 2, 2015. The most recent inspection, on September 18, 2026, found no infractions.

6 of 23 inspections on record found no infractions at all. In the past 12 months there were 2 inspections with 0 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality, Chemicals and toxic substances and Food temperature control.

The last 2 inspections in a row found no infractions. Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 34 times across 15 separate inspections, most recently on April 4, 2025. For example: An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 4 times across 4 separate inspections, most recently on July 15, 2024. For example: Chemicals are stored in a safe manner and location

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded once on April 4, 2025. For example: The pool water temperature is properly maintained

  • Equipment and utensilsLower risk

    Pumps, filters, chemical feeders and safety equipment such as lifebuoys, reaching poles and first-aid kits must be present and working. Missing safety equipment can matter a great deal in an emergency.

    Recorded 8 times across 8 separate inspections, most recently on April 4, 2025. For example: Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications

About this data

These results come from Vancouver Coastal Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

23 inspections

  1. Routine

    0 infractions

  2. Routine

    0 infractions

  3. Routine

    3 infractions

    • The pool water temperature is properly maintained
      • The hot tub temperature is in excess of 40°C
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  4. Routine

    2 infractions

    • Chemicals are stored in a safe manner and location
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
  5. Routine Follow-up

    0 infractions

  6. Routine

    1 infraction

    • The pool does not present any suction or entrapment hazards to pool patrons
      • A main drain cover is broken or is missing.
  7. Routine

    2 infractions

    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan not readily available to employees.
    • Daily pool records are adequately maintained and available on site
  8. Routine

    1 infraction

    • The operator maintains the pool in good repair.
  9. Routine

    3 infractions

    • The pool alkalinity is properly maintained
    • The pool has controlled access
    • Daily pool records are adequately maintained and available on site
  10. Routine

    3 infractions

    • The pool alkalinity is properly maintained
    • The pool has controlled access
      • Pool security fencing with a self-closing gate is lacking or inadequate
    • Daily pool records are adequately maintained and available on site
  11. Routine

    2 infractions

    • The pool has controlled access
      • Pool security fencing with a self-closing gate is lacking or inadequate
    • Daily pool records are adequately maintained and available on site
      • The amount and types of chemicals added to the pool water is inadequately recorded
  12. Routine

    2 infractions

    • The pool has controlled access
      • Pool security fencing with a self-closing gate is lacking or inadequate
    • Daily pool records are adequately maintained and available on site
      • Results of daily water testing are inadequately recorded: Free Available Chlorine, Combined Available Chlorine and pH are tested and recorded at least twice daily; Alkalinity and Cyanuric Acid are tested and recorded at least weekly.
  13. Routine

    0 infractions

  14. Routine

    4 infractions

    • The pool is clean, clear of obstructions, and adequately supplied
      • The pool is not kept clean and clear of obstructions.
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
      • Flow meter is not functioning correctly
      • A cross-connection control device is not present on the make-up water line
    • Daily pool records are adequately maintained and available on site
      • Results of daily water testing is inadequately recorded: Free Available Chlorine, Combined Available Chlorine and pH is tested and recorded at least twice daily; Alkalinity and Cyanuric Acid is tested and recorded at least weekly.
  15. Routine Follow-up

    0 infractions

  16. Routine Follow-up

    2 infractions

    • The pool pH level is properly maintained
    • Chemicals are stored in a safe manner and location
      • Chemical containers are not properly labeled
  17. Routine

    6 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • Pool rules are posted prominently within the pool enclosure
      • Safety rules sign missing, incomplete, or not clearly visible to the public
    • The pool is clean, clear of obstructions, and adequately supplied
      • The pool is not kept clean and clear of obstructions.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
    • Chemicals are stored in a safe manner and location
      • Chemical containers are not properly labeled
    • Daily pool records are adequately maintained and available on site
      • Results of daily water testing is inadequately recorded: Free Available Chlorine, Combined Available Chlorine and pH is tested and recorded at least twice daily; Alkalinity and Cyanuric Acid is tested and recorded at least weekly.
  18. Routine

    3 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool has controlled access
      • Pool security fencing with a self-closing gate is lacking or inadequate
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
  19. Routine

    0 infractions

  20. Routine Follow-up

    1 infraction

    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
  21. Routine

    5 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool disinfectant is properly maintained
    • The pool cyanuric acid stabilizer level is properly maintained
      • The cyanuric acid stabilizer level is greater than 80 ppm
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
      • The automatic chlorinator cannot produce a reliable chemical residual.
  22. Routine

    3 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Planters and/or landscaping in the pool enclosure permits soil runoff to enter the pool deck
      • Floating weir or skimmer basket is missing from the skimmer box.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The automatic chlorinator cannot produce a reliable chemical residual.
  23. Routine

    4 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool combined chlorine level is properly maintained
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
    • Chemicals are stored in a safe manner and location

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