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Chartwell Harwood Retirement Residences

240 Old Harwood Ave, Ajax ON L1T 0N2 · Pool - Class B

Official record from Durham Region →

Inspection summary

Chartwell Harwood Retirement Residences has been inspected 12 times by Durham Region Health Department since December 17, 2024. The most recent inspection, on September 17, 2026, found no infractions.

4 of 12 inspections on record found no infractions at all. In the past 12 months there were 7 inspections with 12 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 8 times across 5 separate inspections, most recently on September 16, 2026. For example: Total alkalinity within range of 60-180 ppm

  • Permits, records and postingLower risk

    Operating permits, water-test logs, posted bather rules and emergency procedures. Daily test logs are how operators show the water was checked and treated between inspections.

    Recorded 5 times across 5 separate inspections, most recently on February 4, 2026. For example: Daily records completed, signed and available for viewing

  • Building, plumbing and upkeepLower risk

    Decks, ladders, fencing, drains, washrooms and signage must be in good repair. Damaged drain covers or broken fencing can be real safety hazards, while most other upkeep issues are lower risk.

    Recorded 2 times across 2 separate inspections, most recently on February 5, 2026. For example: Premises is maintained free from every serious condition that may be a health hazard

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 6 times across 4 separate inspections, most recently on February 4, 2026. For example: Minimum amount of make-up water added daily

About this data

These results come from Durham Region Health Department, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

12 inspections

  1. Re-Inspection

    0 infractions

  2. Routine

    1 infraction

    • Total alkalinity within range of 60-180 ppm
      • Fail to maintain total alkalinity within range of 60-180 ppm
      • Operator to ensure total alkalinity within range of 60-180 ppm
  3. Routine

    0 infractions

  4. Re-Inspection

    0 infractions

  5. Routine

    2 infractions

    • Free available chlorine (FAC) within range of 0.5-10 ppm
      • CLOSE POOL
      • Fail to maintain FAC within range of 0.5-10 ppm
      • Operator to ensure FAC is maintained within range of 0.5-10 ppm
    • Premises is maintained free from every serious condition that may be a health hazard
      • CLOSE POOL
      • Fail to ensure public pool is free from every serious condition that may be a health hazard
      • Operator to ensure public pool is free from every serious condition that may be a health hazard
  6. Routine

    7 infractions

    • Minimum amount of make-up water added daily
      • Fail to ensure make-up water (minimum 15 L/bather) is added to the pool daily
      • Operator to ensure minimum make-up water of 15 L/bather is added to the pool daily
    • Free available chlorine (FAC) within range of 0.5-10 ppm
      • CLOSE POOL
      • Fail to maintain FAC within range of 0.5-10 ppm
      • Operator to ensure FAC is maintained within range of 0.5-10 ppm
    • pH is within range of 7.2 to 7.8
      • Fail to maintain pH within acceptable range
      • Operator to ensure pH is maintained within range of 7.2 to 7.8
    • Total alkalinity within range of 60-180 ppm
      • Fail to maintain total alkalinity within range of 60-180 ppm
      • Operator to ensure total alkalinity within range of 60-180 ppm
    • A method of manual testing is available for use to determine water chemistry
      • CLOSE POOL
      • Fail to provide a method of manual testing to determine water chemistry
      • Operator must provide a method of manual testing to determine water chemistry
    • Daily records completed, signed and available for viewing
      • Operator to ensure daily records are completed, signed and available for viewing by Medical Officer of Health or Public Health Inspector at any time
    • Premises is maintained free from every serious condition that may be a health hazard
      • CLOSE POOL
      • Fail to ensure public pool is free from every serious condition that may be a health hazard
      • Operator to ensure public pool is free from every serious condition that may be a health hazard
  7. Routine

    2 infractions

    • Water facility rendered inaccessible when closed
      • Fail to prevent access to water facility when closed
      • Operator to ensure there is no access to water facility when closed
    • Daily records completed, signed and available for viewing
      • Fail to record Cl (free and total) residual ½ hour before opening & every 2 hour (without automatic sensing device) or 4 hours (with automatic sensing device) while pool open
      • Fail to record pH residual ½ hour before opening & every 2 hours (without automatic sensing device) or 4 hours (with automatic sensing device) while pool open
      • Fail to record reading of the make-up water meter
      • Fail to record total alkalinity ½ hour before opening and every 2 hours while pool is open (every 4 hours with automatic sensing device)
      • Operator to ensure daily records are completed, signed and available for viewing by Medical Officer of Health or Public Health Inspector at any time
  8. Re-Inspection

    0 infractions

  9. Routine

    5 infractions

    • Water facility rendered inaccessible when closed
      • Fail to prevent access to water facility when closed
      • Operator to ensure there is no access to water facility when closed
    • Recirculation system of water facility is in good working condition (including automatic dosing device)
      • Fail to continuously operate all equipment and chemical feeders
      • Operator to ensure there is continuous operation of all equipment and chemical feeders
    • Free available chlorine (FAC) within range of 0.5-10 ppm
      • CLOSE POOL
      • Fail to maintain FAC within range of 0.5-10 ppm
      • Operator to ensure FAC is maintained within range of 0.5-10 ppm
    • pH is within range of 7.2 to 7.8
      • CLOSE POOL
      • Fail to maintain pH within acceptable range
      • Operator to ensure pH is maintained within range of 7.2 to 7.8
    • Daily records completed, signed and available for viewing
      • Fail to record reading of the make-up water meter
      • Operator to ensure daily records are completed, signed and available for viewing by Medical Officer of Health or Public Health Inspector at any time
  10. Routine

    1 infraction

    • Daily records completed, signed and available for viewing
      • Fail to record Cl (free and total) residual ½ hour before opening & every 2 hour (without automatic sensing device) or 4 hours (with automatic sensing device) while pool open
      • Fail to record pH residual ½ hour before opening & every 2 hours (without automatic sensing device) or 4 hours (with automatic sensing device) while pool open
      • Fail to record reading of the make-up water meter
      • Fail to record total alkalinity ½ hour before opening and every 2 hours while pool is open (every 4 hours with automatic sensing device)
      • Operator to ensure daily records are completed, signed and available for viewing by Medical Officer of Health or Public Health Inspector at any time
  11. Routine

    2 infractions

    • Oxidation Reduction Potential (ORP) within range of 600-900 mV (if equipped with automatic sensing device)
      • Fail to maintain ORP with range of 600-900 mV
      • Operator to ensure ORP within range of 600-900 mV
    • Daily records completed, signed and available for viewing
      • Fail to record Cl (free and total) residual ½ hour before opening & every 2 hour (without automatic sensing device) or 4 hours (with automatic sensing device) while pool open
      • Fail to record reading of the make-up water meter
      • Fail to record time of day for testing of emergency telephone
      • Operator to ensure daily records are completed, signed and available for viewing by Medical Officer of Health or Public Health Inspector at any time
  12. Routine

    1 infraction

    • pH is within range of 7.2 to 7.8
      • Fail to maintain pH within acceptable range
      • Operator to ensure pH is maintained within range of 7.2 - 7.8

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