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Chatters

370-373 - 5000 Emerald Drive Sherwood Park AB T8H 0P5 · Personal Services

Official record from Alberta →

Inspection summary

Chatters has been inspected 5 times by Alberta Health Services (Environmental Public Health) since March 14, 2024. The most recent inspection, on July 6, 2026, recorded 5 infractions.

1 of 5 inspections on record found no infractions at all. In the past 12 months there was 1 inspection with 5 infractions recorded. The higher-risk findings here relate to: Hand hygiene and infection control.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for clients. In personal service settings like salons, spas and tattoo studios, higher-risk findings are the ones that could spread infection from one client to the next, through broken skin, blood or instruments that were not properly cleaned and sterilized.

  • Hand hygiene and infection controlHigher risk

    Infection control is the core of a personal service inspection. Inspectors check that operators clean their hands and change gloves between clients, that a stocked hand sink is available, and that anything that breaks the skin is handled so blood-borne infections such as hepatitis B, hepatitis C and HIV cannot pass from one client to the next.

    Recorded 2 times across 2 separate inspections, most recently on July 6, 2026. For example: Is hand hygiene performed by the personal services worker when required, in a proper manner and are provisions available to perform hand hygiene?

  • Permits, records and postingLower risk

    Operating permits, client records, sterilization logs and required signage. Client records matter because they let health officials contact people if an infection is linked to the business.

    Recorded 4 times across 3 separate inspections, most recently on July 6, 2026. For example: Are facility-specific written procedures established to adequately describe safe and sanitary practices?

  • Equipment and utensilsLower risk

    Instruments, chairs, tables and footbaths must be made of materials that can be cleaned, kept in good repair and stored so they stay clean. Single-use items such as nail files, buffers, razors and needles must be thrown away after each client.

    Recorded 4 times across 3 separate inspections, most recently on July 6, 2026. For example: Is reusable equipment cleaned properly (Critical)?

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 2 times across 2 separate inspections, most recently on April 5, 2024. For example: Are sinks accessible and used appropriately for the personal services provided?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

5 inspections

  1. Monitoring Inspection

    5 infractions

    • 03. Are facility-specific written procedures established to adequately describe safe and sanitary practices?
      • Written procedures were not available on-site for review and were not provided via email when requested.Ensure written procedures are developed, maintained, and readily available on-site for staff reference and inspection. Procedures must include:1. Management of accidental cuts or punctures.2. Skin preparation prior to providing services.3. Aftercare instructions provided to clients.4. Proper use and maintenance of the dual-purpose sink used for both handwashing and tool cleaning.
    • 08. Is hand hygiene performed by the personal services worker when required, in a proper manner and are provisions available to perform hand hygiene?
      • No paper towels were available at the handwashing station in the waxing room. The operator was advised to ensure paper towels are provided at all handwashing stations at all times.
    • 12. Are personal services workers at the facility maintaining client records and where applicable, sterility documentation corresponding to that client?
      • Repeated Violation: Client Record Documentation2026-07-06: During the inspection, it was noted that sterility indicators and lot numbers for piercing devices are still not being recorded with client records. Operator was advised that client records must include sterility indicator results and the lot number of the piercing device used.2025-02-28: Sterility indicator and lot number of piercing device are not being kept with client records.Lot numbers are not available with the type of piercing cartridges being used.
    • 17. Is reusable equipment cleaned properly (Critical)?
      • Hair/debris was observed on scissors stored in a container designated for clean instruments. The operator was advised to ensure instruments are properly cleaned and free of contamination prior to storage with clean items.
    • 20. Is reusable equipment disinfected properly?
      • Pre-empt wipes were observed to be expired (expiration date: 03/2026). The operator was advised to replace the expired wipes with valid one.
  2. Monitoring Inspection

    1 infraction

    • 12. Are personal services workers at the facility maintaining client records and where applicable, sterility documentation corresponding to that client?
      • Sterility indicator and lot number of piercing device are not being kept with client records.Lot numbers are not available with the type of piercing cartridges being used.
  3. Risk Management Inspection

    0 infractions

  4. Risk Management Inspection

    2 infractions

    • 20. Is reusable equipment disinfected properly?
      • The high level disinfectant(HLD) had expired.Ensure a new up tp date disinfectant is obtained.April 05, 2024: An expired high-level disinfectant (HLD5) was still in use at the facility. Please note that this is an ongoing critical violation and must be corrected immediately.
    • 31. Are sinks accessible and used appropriately for the personal services provided?
      • The single sink in the waxing and piercing room is being used for handwashing and reprocessing.Ensure a written procedure is posted above the sink to indicate sink disinfection between different tasks.April 05, 2024: The required written procedure for dual purpose sink disinfection in-between use (handwashing and reprocessing) was still not observed. Please create the required written procedure. A template will be sent with this report.
  5. Monitoring Inspection

    4 infractions

    • 03. Are facility-specific written procedures established to adequately describe safe and sanitary practices?
      • : Written procedures were not available on site.Ensure written procedures for the following are available on site;1. Accidental cuts or punctures2. Skin preparation3. After care instructions4. Dual Purpose sink - used for both handwashing and tool cleaning.
    • 08. Is hand hygiene performed by the personal services worker when required, in a proper manner and are provisions available to perform hand hygiene?
      • The soap dispenser was empty at the handwashing sink is the waxing and piercing room.Ensure soap is available and all handwashing supplies are available at all times.
    • 20. Is reusable equipment disinfected properly?
      • The high level disinfectant(HLD) had expired.Ensure a new up tp date disinfectant is obtained.
    • 31. Are sinks accessible and used appropriately for the personal services provided?
      • The single sink in the waxing and piercing room is being used for handwashing and reprocessing.Ensure a written procedure is posted above the sink to indicate sink disinfection between different tasks.
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