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Hotel 11 - Whirlpool

11 Freeport Crescent NE Calgary AB T3J 0T4 · Aquatic Facility

Official record from Alberta →

Inspection summary

Hotel 11 - Whirlpool has been inspected 13 times by Alberta Health Services (Environmental Public Health) since October 18, 2023. The most recent inspection, on August 27, 2026, recorded 2 infractions.

1 of 13 inspections on record found no infractions at all. In the past 12 months there were 5 inspections with 8 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality and Chemicals and toxic substances.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 12 times across 9 separate inspections, most recently on August 27, 2026. For example: Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 6 times across 6 separate inspections, most recently on August 27, 2026. For example: Is the chemical quality of the water in this pool satisfactory (Non-Critical)?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

13 inspections

  1. Demand Inspection

    2 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The water sample collected on August 25, 2026, was unsatisfactory with an HPC of of 140 CFU/mL.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Combined chlorine measured 2.3 ppm at the time of inspection. **Please ensure that combined chlorine is maintained as low as possible to maximize bather comfort.
  2. Risk Management Inspection

    1 infraction

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Combined chlorine measured 2.3 ppm at the time of inspection. **Please ensure that combined chlorine is maintained as low as possible to maximize bather comfort.
  3. Demand Inspection

    2 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample (26ES-131E00027) collected on May 11, 2026, was not processed by the lab as the date/time of sample collection was later than the date/time of receipt.Please submit another water sample.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Combined chlorine measured 2.3 ppm at the time of inspection. **Please ensure that combined chlorine is maintained as low as possible to maximize bather comfort.
  4. Risk Management Inspection

    1 infraction

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Combined chlorine measured 2.3 ppm at the time of inspection. **Please ensure that combined chlorine is maintained as low as possible to maximize bather comfort.
  5. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The water sample collected on January 6, 2025, was unsatisfactory with the presence of Pseudomonas aeruginosa.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Combined chlorine measured 2.3 ppm at the time of inspection. **Please ensure that combined chlorine is maintained as low as possible to maximize bather comfort.
  6. Monitoring Inspection

    1 infraction

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Combined chlorine measured 2.3 ppm at the time of inspection. **Please ensure that combined chlorine is maintained as low as possible to maximize bather comfort.
  7. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Sample collected on October 8, 2024, was not processed because it was received more than 24 hours after collection.-Please resample.
  8. Monitoring Inspection

    0 infractions

  9. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The water sample collected on June 11, 2024, had Pseudomonas isolated in the sample.REQUIREMENT: Begin treatment for the whirlpool immediately; refer to the Pseudomonas sheet sent via email. Submit a re-sample after you complete necessary treatments and the water chemistry is rebalanced. Indicate on the requisition form that the sample is a ‘resample’.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Infraction** The flow meter for the whirlpool was not in operation at the time of inspection. As a result, could not determine the turnover and filtration rates. REQUIREMENT: Repair or replace the flow meter.
  10. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Infraction** The flow meter for the whirlpool was not in operation at the time of inspection. As a result, could not determine the turnover and filtration rates. REQUIREMENT: Repair or replace the flow meter.
  11. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The water sample collected on November 28, 2023, had Pseudomonas isolated in the sample.The water sample collected on December 01, 2023, had Pseudomonas isolated in the sample.REQUIREMENT: Close the basin. Treat the water and send in a re-sample as soon as treatments are complete. Do not open the whirlpool until a satisfactory sample is obtained.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Infraction** The flow meter for the whirlpool was not in operation at the time of inspection. As a result, could not determine the turnover and filtration rates. REQUIREMENT: Repair or replace the flow meter.
  12. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The water sample collected on November 28, 2023, had Pseudomonas isolated in the sample.REQUIREMENT: Treat the water and send in a re-sample as soon as treatments are complete.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Infraction** The flow meter for the whirlpool was not in operation at the time of inspection. As a result, could not determine the turnover and filtration rates. REQUIREMENT: Repair or replace the flow meter.
  13. Monitoring Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Infraction** The flow meter for the whirlpool was not in operation at the time of inspection. As a result, could not determine the turnover and filtration rates. REQUIREMENT: Repair or replace the flow meter.

Nearby inspected facilities

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