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iHotel Red Deer - Whirlpool

6500 67 Street Red Deer AB T4P 1A2 · Aquatic Facility

37 inspections

  1. Risk Management Inspection

    2 infractions

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Several tiles in the hot tub are bulging, and there is a missing tile by the skimmer cup.Ensure all hot tub tiles are kept in good repair, securely adhered, and free of bulges or potential sharp edges.The emergency phone on wall was not hooked up and did not have a dial tone when handle was picked up.Ensure a working phone is available for patrons in the case of an emergency.
    • 15. Has an owner or owner's agent, if any, been identified and is the pool operated and maintained by a qualified pool operator?
      • *Karima has sent confirmation that staff are signed up to complete pool operator course on July 16-17, 2026*Owner has completed a pool operator course. However, staff who are in care and control who operate the pool and whirlpool on a daily basis must complete an approved pool operator course. A list of approved pool operator courses available in Alberta has been emailed to owner.
  2. Monitoring Inspection

    6 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • Inspector's test kit measured pH at 7.80.Operator's test kit measured pH at 8.6. The automated controller's reading: pH was set for 7.30 & actual was 7.42
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The automated controller system had an alarm present at time of inspection. Automated controller readings were: ORP actual 746 mV & set 730 mV. pH actual 7.42 & set 7.32.Inspector's test kit readings: free chlorine was over range, total chlorine was over range, pH was 7.80, and alkalinity was 101 ppm.Pool operator's kit readings: free chlorine was 16 ppm, total chlorine was 16 ppm, pH 8.6. Pool operator dumped a chemical into water to decrease chlorine levels. After about 45 minutes. The pool operator's test kit measured: free chlorine measured 10-11 ppm. pH 6.8-7.0 & alkalinity 70-80 ppm.Staff stated they need to calibrate the automated control 3-4 times daily.During inspection, the pool operator had pump malfunctions. The hot tub pump was not sucking water in. Operator stated he thought there was an air gap. Operator stated that this happens regularly.Operator stated Ecolab was on site in April 2026 and replaced ORP probes.
    • 13. Are the general safety devices and physical conditions in this pool providing a safe environment (Non-Critical)?
      • A clock was not located in close proximity to the whirlpool and difficult to read at the far end of swimming pool. Ensure clock is moved adjacent to whirlpool.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Several tiles in the hot tub are bulging, and there is a missing tile by the skimmer cup.Ensure all hot tub tiles are kept in good repair, securely adhered, and free of bulges or potential sharp edges.The emergency phone on wall was not hooked up and did not have a dial tone when handle was picked up.Ensure a working phone is available for patrons in the case of an emergency.There was sand and debris on the floor and seating areas. Ensure areas area cleaned.
    • 15. Has an owner or owner's agent, if any, been identified and is the pool operated and maintained by a qualified pool operator?
      • Owner has completed a pool operator course. However, staff who are in care and control who operate the pool and whirlpool on a daily basis must complete an approved pool operator course. A list of approved pool operator courses available in Alberta has been emailed to owner.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Water quality logs are being recorded since June 20, 2026. It was noted that June 28, 2026, was missed and not recorded. Discussed following up with staff member to ensure they are recording chemistry daily. Total chlorine was being recorded under combined chlorines. Ensure adding a total chlorine column to daily water quality logs. Automated feed system readings are not being recorded. Ensure automated controller readings are documented daily for ORP and pH. Maintenance records such as backwashing filters, vacuuming basin, cleaning skimmer baskets and scum line are not being maintained. Ensure maintenance records are kept for all pool basins, including the whirlpool.
  3. Demand Inspection

    4 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Unsatisfactory laboratory result received, collection date June 15, 2026, at 12:30 pm- Pseudomonas isolated.Pseudomonas aeruginosa was isolated in June 9/26 sample.Use a biofilm remover designed for hot tubs, replace the sand-filter media, backwash the system, super-chlorinate for 4–6 hours, then drain and acid scrub the hot tub. Submit a water sample once all steps are complete.Follow the directions as indicated in the "Pseudomonas information sheet". The information sheet will be sent with the report in an email.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Several tiles in the hot tub are bulging, and there is a missing tile by the skimmer cup.Ensure all hot tub tiles are kept in good repair, securely adhered, and free of bulges or potential sharp edges.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • 1. Chemical logs are missing for May and June.Ensure chemical logs are maintained daily and retained for review during inspection.2. Maintenance records are not being maintained.Ensure maintenance records are kept for all pool basins, including the whirlpool.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Incident logs are unavailable.Ensure written procedures are maintained for water quality incident response plan, general sanitation plan, safety and supervision, Patron education and notification. anti-entrapment, any other business specific plans associate with the pool areas.A copy of an incident log to be sent to the operator.
  4. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Unsatisfactory laboratory result received, collection date June 15, 2026, at 12:30 pm- Pseudomonas isolated.Pseudomonas aeruginosa was isolated in June 9/26 sample.Use a biofilm remover designed for hot tubs, replace the sand-filter media, backwash the system, super-chlorinate for 4–6 hours, then drain and acid scrub the hot tub. Submit a water sample once all steps are complete.Follow the directions as indicated in the "Pseudomonas information sheet". The information sheet will be sent with the report in an email.
  5. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Pseudomonas aeruginosa was isolated in June 9/26 sample.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Heterotrophic Plate Count measured 1800 CF/mL in sample collected June 9/26.
  6. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • June 1 2026 water sample result received for ihotel hot tub access number 9301129 with result for sample collected on May 27th. This sample result was total coliform absent, pseudomonas not isolated, HPC at 2500. I called Gerardo and notified him of the results. He stated he had already received the water sample report. He will close the hot tub and carry out a shock treatment and submit a sample on Wednesday June 3.
  7. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • ihotel hot tub sample result collected on May 20 reported on May 25 with total coliform absent pseudomonis isolated and HPC 57000 May 25 2026 9:19 AM call to Gerardo to report result Gerardo will close the hot tub and carry out a shock treatment sample will be submitted again on Wednesday.
  8. Risk Management Inspection

    0 infractions

  9. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample result received for the iHotel Whirlpool on mar 20 2026 for sample collected on mar 18 with T C Present.I called Jason GM and the hot tub will be closed for use and shock treated.Another sample will be submitted next week.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Broken and missing tiles around the main drains in the whirlpool were being repaired again.Completion of anti entrapment plan for pool and hot tub due by mar 27 2026Correction2 plans required1 for submerged outlets connected to the pool recirculation pump1 for submerged outlets connected to the hot tub recirculation pump and jet pump (1 anti entrapment plan required as the two floor drains are interconnected).See email notes sent along with this inspection report.
  10. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample result received for the iHotel Whirlpool on mar 20 2026 for sample collected on mar 18 with T C Present.I called Jason GM and the hot tub will be closed for use and shock treated.Another sample will be submitted next week.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Broken and missing tiles around the main drains in the whirlpool were being repaired again.Completion of anti entrapment plan for pool and hot tub due by mar 27 2026Correction2 plans required1 for submerged outlets connected to the pool recirculation pump1 for submerged outlets connected to the hot tub recirculation pump and jet pump (1 anti entrapment plan required as the two floor drains are interconnected).See email notes sent along with this inspection report.
  11. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Failed result for sample collected on Mar 4 Pseudomonas isolated HPC > 57000TC Absent Hot tub was closed and will be shock treated and a follow up sample collected.Gerardo drained the hot tub and was working on fixing and replacing broken and missing tiles on bench and around floor drains.The hot tub will be shock treated after refilling following the tile repairs.Log record entry for the day the sample was collected on Mar 4 were as followsController readingsRecorded at 9 am – sample was collected around 11 amTemp 104 FORP 735 mVpH 7.15Flow 60 gpmManual test resultsFC 4.0 ppmCC 1.0 ppmpH 7.0TA 90 ppmNo information was filled out for today Mar 9 as the hot tub was drained this morning
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Broken and missing tiles around the main drains in the whirlpool were being repaired again.Completion of anti entrapment plan for pool and hot tub due by mar 27 2026Correction2 plans required1 for submerged outlets connected to the pool recirculation pump1 for submerged outlets connected to the hot tub recirculation pump and jet pump (1 anti entrapment plan required as the two floor drains are interconnected).See email notes sent along with this inspection report.
  12. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Failed result for sample collected on Mar 4 Pseudomonas isolated HPC > 57000TC Absent Hot tub was closed and will be shock treated and a follow up sample collected.Gerardo drained the hot tub and was working on fixing and replacing broken and missing tiles on bench and around floor drains.The hot tub will be shock treated after refilling following the tile repairs.Log record entry for the day the sample was collected on Mar 4 were as followsController readingsRecorded at 9 am – sample was collected around 11 amTemp 104 FORP 735 mVpH 7.15Flow 60 gpmManual test resultsFC 4.0 ppmCC 1.0 ppmpH 7.0TA 90 ppmNo information was filled out for today Mar 9 as the hot tub was drained this morning
    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • A vacuum breaker valve is needed on the water fill hose in the equipment room.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Broken and missing tiles around the main drains in the whirlpool have been repaired.Completion of anti entrapment plan for pool and hot tub due by mar 27 20263 plans required1 for submerged outlets connected to the pool recirculation pump1 for submerged outlets connected to the hot tub recirculation pump1 for submerged outlets connected to the hot tub jet pump
  13. Risk Management Inspection

    2 infractions

    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • A vacuum breaker valve is needed on the water fill hose in the equipment room.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Broken and missing tiles around the main drains in the whirlpool have been repaired.Completion of anti entrapment plan for pool and hot tub due by mar 27 20263 plans required1 for submerged outlets connected to the pool recirculation pump1 for submerged outlets connected to the hot tub recirculation pump1 for submerged outlets connected to the hot tub jet pump
  14. Risk Management Inspection

    3 infractions

    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • A vacuum breaker valve is needed on the water fill hose in the equipment room.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Broken and missing tiles around the main drains in the whirlpool were being repaired.pictures were taken of the drain covers the drain covers are stamped with a date of August 2008 – date of installation is not known – please provide date of installation.The drain cover manufacturer is Aqua star pool products, phone number 877-768-2717 the service life of the covers is good for five years. The covers have a ANSI APSP number of 16 2011. The US patent number is D623728. The model number for the covers is R12 MP*** and the underwriter laboratories UL number is SA-33998. Covers are rated for single or multiple drains. VGB 2008 is indicated on the cover and the flow reading for floor mounted application is good up to 274 gallons per minute. Gerardo determined the gallons per minute maximum for the the hot tub recirculation pump to be 170 GPM.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • The whirlpool water chemistry and other parameters must be recorded daily on a log sheet and copies of the log sheets must be retained. Copies of log sheets should be kept for at least 2 years.Ensure that manual tests are carried out daily of pool water chemistry and the results recorded on a log sheet.The whirlpool must remain closed until the chemistry has been rebalanced and recorded on a daily log sheet.A follow up inspection is required prior to reopening the pool.Please call me to arrange for a follow up inspection when ready to reopen the whirlpool.
  15. Risk Management Inspection

    2 infractions

    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Broken and missing tiles around the main drains in the whirlpool were observed.The damaged and missing tiles need to be replaced.The whirlpool must remain closed until the tiles are repaired / replaced.A follow up inspection is required prior to reopening the whirlpool.Please call me to arrange for a follow up inspection when ready to reopen the whirlpool.Details / specs for the Main drain covers need to be provided to assess whether they meet requirements for Anti entrapment. Karima will provide copies of the details for the main drains that were replaced last year.This information is required prior to reopening the whirlpool.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • The whirlpool water chemistry and other parameters must be recorded daily on a log sheet and copies of the log sheets must be retained. Copies of log sheets should be kept for at least 2 years.Ensure that manual tests are carried out daily of pool water chemistry and the results recorded on a log sheet.The whirlpool must remain closed until the chemistry has been rebalanced and recorded on a daily log sheet.A follow up inspection is required prior to reopening the pool.Please call me to arrange for a follow up inspection when ready to reopen the whirlpool.
  16. Monitoring Inspection

    3 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • whirlPool water chemistry was checked at time of inspection pH 8.1 (too high – lower to between 6.8 - 7.6)FC 4.97 ppmCC 0.00 ppm TA 159 ppm (too high – decrease to between 60 and 120 ppm)WhirlPool was closed to rebalance the chemistry.Keep whirlpool closed until chemistry has been corrected.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • TA 159 ppm (too high – decrease to between 60 and 120 ppm)WhirlPool was closed to rebalance the chemistry.Keep whirlpool closed until chemistry has been corrected.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Log sheets for the pool and whirlpool were reviewed at time of inspection. Copies of log records were not available for today and some of the previous days. Gerardo had some of the results on his phone. Ensure that log sheets are filled out daily and retain a copy of the records in a binder – Best practice would be to keep copies of the records for a minimum of 2 years.Ensure that manual tests are carried out daily of pool water chemistry and the results recorded on a log sheet.Ensure that manual tests are carried out daily of pool water chemistry and the results recorded on a log sheet.
  17. Risk Management Inspection

    0 infractions

  18. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample for the whirlpool collected on Nov 5 came back with HPC 3060.Phone call and email sent to Jason GM requesting shock treatment, draining and refilling of hot tub.Resample to be submitted on Wed Nov 12
  19. Risk Management Inspection

    0 infractions

  20. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Gerardo has ordered a new flow meter from Fun n Sun and is expecting it to arrive and be installed on Wed Aug 20 2025.There is currently no working flow meter available to measure flow and calculate turnover for the whirlpool.ACTION:Please install an operational flow meter as soon as possible to monitor flow and calculate turnover.Please notify when the flow meter has been installed.
  21. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • There is currently no working flow meter available to measure flow and calculate turnover for the whirlpool.ACTION:Please install an operational flow meter as soon as possible to monitor flow and calculate turnover.Please notify when the flow meter has been installed.
  22. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Unsatisfactory water sample received. Sample collected on August 6, 2025.Pseudomonas - ISOLATEDPlease treat the whirlpool to eliminate Pseudomonas. Guidance for this can be found here: https://www.albertahealthservices.ca/assets/wf/eph/wf-eh-pseudomona-in-hot-tubs.pdf
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Unsatisfactory water sample received. Sample collected on August 6, 2025.HPC - 240 cfu / 100 mLPlease treat the water to reduce the HPC levels. Guidance for this can be found here:https://www.albertahealthservices.ca/assets/wf/eph/wf-eph-interpret-microbiological-sample-results-pools.pdf
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • There is currently no working flow meter available to measure flow and calculate turnover for the whirlpool.ACTION:Please install an operational flow meter as soon as possible to monitor flow and calculate turnover.
  23. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Unsatisfactory water sample received. Sample collected on August 6, 2025.Pseudomonas - ISOLATEDPlease treat the whirlpool to eliminate Pseudomonas. Guidance for this can be found here: https://www.albertahealthservices.ca/assets/wf/eph/wf-eh-pseudomona-in-hot-tubs.pdf
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Unsatisfactory water sample received. Sample collected on August 6, 2025.HPC - 240 cfu / 100 mLPlease treat the water to reduce the HPC levels. Guidance for this can be found here:https://www.albertahealthservices.ca/assets/wf/eph/wf-eph-interpret-microbiological-sample-results-pools.pdf
  24. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample result received for sample collected on July the 23rd with HPC greater than 57,000 for both the pool and the hot tub. I spoke with Gerardo and he will close the pool and hot tub and shock treat both basins and then submit another sample this week
  25. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample result received for sample collected on July the 23rd with HPC greater than 57,000 for both the pool and the hot tub. I spoke with Gerardo and he will close the pool and hot tub and shock treat both basins and then submit another sample this week
  26. Monitoring Inspection

    0 infractions

  27. Risk Management Inspection

    0 infractions

  28. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • water sample result received for sample collected Jan 7 2025 with Pseudomonas Isolated and HPC > 57000 T C AbsentThe hot hub will be closed, drained refilled cleaned and sanitized and then shock chlorinated. A sample will be submitted next Monday.
  29. Risk Management Inspection

    0 infractions

  30. Risk Management Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Call to Gerardo to go over water sample result.The whirlpool will be shock treated (free chlorine raised to 10 ppm and water recirculated for 2 turnovers).Another water sample will be sent in next week. Please ensure that the volume of water is adequate, and the bottle cap is on tight as the sample volume submitted on Jul 02 was insufficient for testing of Pseudomonas aeruginosa.Copy of sample result will be emailed along with this inspection report.
  31. Risk Management Inspection

    0 infractions

  32. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample unsatisfactory.Sample collected May 14,2024.Pseudomonas Aeruginosa isolated.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample unsatisfactory.Sample collected May 14,2024.HPC= 1280 CFU/ml
  33. Risk Management Inspection

    0 infractions

  34. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Follow up Water sample result for hot tub received with pseudomonas isolated and HPC at 50 collection date was February 14 2024.I spoke with Karima informed her of the result The hot tub has been super chlorinated. A follow up sample will be submitted this week.
  35. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample result for hot tub received with total coliform present collection date was February 14 2024.I spoke with Amin and the hot tub will be super chlorinated. The free available chlorine concentration will be brought up to 10 parts per million for approximately an hour which will exceed one turnover. The filter will be backwashed and a follow up sample will be submitted next week. PH is at 7.5.
  36. Risk Management Inspection

    0 infractions

  37. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample result received for sample collected on Dec 13 2023 with Pseudomonas Isolated and HPC > 57000.I spoke with Amin and he will have Dennis shock the whirlpool and drain and refill. Another sample will be submitted on Wednesday.