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Level Furnished Living Yaletown Richards - Whirlpool

1388 Richards St, Vancouver BC V6B 3G6 · Hot Tub

Official record from Vancouver Coastal →

Inspection summary

Level Furnished Living Yaletown Richards - Whirlpool has been inspected 20 times by Vancouver Coastal Health since March 15, 2019. The most recent inspection, on August 21, 2025, recorded 2 infractions.

2 of 20 inspections on record found no infractions at all. No inspections are on record from the past 12 months. The higher-risk findings here relate to: Pool and spa water quality, Chemicals and toxic substances and Food temperature control.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 49 times across 18 separate inspections, most recently on August 21, 2025. For example: Pool water velocity and recirculation rate is properly maintained

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 3 times across 3 separate inspections, most recently on January 13, 2025. For example: Chemicals are stored in a safe manner and location

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded 2 times across 2 separate inspections, most recently on July 31, 2023. For example: The pool water temperature is properly maintained

  • Equipment and utensilsLower risk

    Pumps, filters, chemical feeders and safety equipment such as lifebuoys, reaching poles and first-aid kits must be present and working. Missing safety equipment can matter a great deal in an emergency.

    Recorded 4 times across 4 separate inspections, most recently on July 31, 2025. For example: Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications

  • Building, plumbing and upkeepLower risk

    Decks, ladders, fencing, drains, washrooms and signage must be in good repair. Damaged drain covers or broken fencing can be real safety hazards, while most other upkeep issues are lower risk.

    Recorded once on August 21, 2025. For example: Construction or alterations have occurred with a valid construction permit or waiver.

About this data

These results come from Vancouver Coastal Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

20 inspections

  1. Routine Follow-up

    2 infractions

    • Construction or alterations have occurred with a valid construction permit or waiver.
      • Construction or alteration of the pool has occurred without a permit or approved plans.
    • Pool water velocity and recirculation rate is properly maintained
  2. Routine Follow-up

    3 infractions

    • The pool alkalinity is properly maintained
      • Total Alkalinity is too low and is not at a level to maintain chemically balanced pool water.
    • Pool water velocity and recirculation rate is properly maintained
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
      • Skimmer does not adequately draw surface water from the pool.
  3. Routine

    5 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Total Alkalinity is too low and is not at a level to maintain chemically balanced pool water.
    • Pool water velocity and recirculation rate is properly maintained
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
      • Floating weir and/or skimmer basket is missing from the skimmer box.
    • Daily pool records are adequately maintained and available on site
      • Results of water testing are inadequately recorded.
      • Required pool records are not available on request by a health officer
  4. Routine Follow-up

    0 infractions

  5. Routine

    4 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
    • Drinking water is reasonably accessible by pool patrons
      • Drinking water is not reasonably accessible by pool patrons
    • Daily pool records are adequately maintained and available on site
      • Results of water testing are inadequately recorded.
  6. Routine

    2 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Total Alkalinity is too low and is not at a level to maintain chemically balanced pool water.
  7. Routine Follow-up

    0 infractions

  8. Routine Follow-up

    4 infractions

    • The hot tub enclosure has a clock and instructions for safe use of the hot tub, in clear view
    • Chemicals are stored in a safe manner and location
    • The operator maintains the pool in good repair.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
  9. Routine

    8 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool alkalinity is properly maintained
      • Total Alkalinity is too low and is not at a level to maintain chemically balanced pool water.
    • Pool water velocity and recirculation rate is properly maintained
    • The hot tub enclosure has a clock and instructions for safe use of the hot tub, in clear view
      • Clock prominently displaying the time is not present or in clear view
    • The pool does not present any suction or entrapment hazards to pool patrons
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
    • The operator maintains the pool in good repair.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
  10. Routine Follow-up

    3 infractions

    • The pool water temperature is properly maintained
      • The hot tub temperature is in excess of 40°C
    • Pool water velocity and recirculation rate is properly maintained
    • The operator maintains the pool in good repair.
  11. Routine

    3 infractions

    • The pool water temperature is properly maintained
      • The hot tub temperature is in excess of 40°C
    • Pool water velocity and recirculation rate is properly maintained
    • The operator maintains the pool in good repair.
  12. Routine Follow-up

    1 infraction

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
  13. Routine

    2 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
  14. Routine Follow-up

    2 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The operator maintains the pool in good repair.
  15. Routine Follow-up

    4 infractions

    • The pool disinfectant is properly maintained
      • Free available chlorine is in excess of 10 ppm.
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The hot tub enclosure has a clock and instructions for safe use of the hot tub, in clear view
      • Clock prominently displaying the time is not present or in clear view
    • The operator maintains the pool in good repair.
  16. Routine

    7 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool alkalinity is properly maintained
    • Pool water velocity and recirculation rate is properly maintained
    • The hot tub enclosure has a clock and instructions for safe use of the hot tub, in clear view
      • Clock prominently displaying the time is not present or in clear view
    • The pool does not present any suction or entrapment hazards to pool patrons
    • The operator maintains the pool in good repair.
    • Daily pool records are adequately maintained and available on site
  17. Routine

    2 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • Daily pool records are adequately maintained and available on site
      • Results of water testing are inadequately recorded.
  18. Routine

    4 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • Pool water velocity and recirculation rate is properly maintained
    • Daily pool records are adequately maintained and available on site
      • Results of water testing are inadequately recorded.
  19. Routine

    5 infractions

    • The pool alkalinity is properly maintained
    • The pool cyanuric acid stabilizer level is properly maintained
    • Pool water velocity and recirculation rate is properly maintained
    • The hot tub enclosure has a clock and instructions for safe use of the hot tub, in clear view
    • Daily pool records are adequately maintained and available on site
  20. Routine

    3 infractions

    • The pool combined chlorine level is properly maintained
    • Pool water velocity and recirculation rate is properly maintained
    • Daily pool records are adequately maintained and available on site

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