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Pan Pacific Mountainside Lower Spa

4320 Sundial Crescent, Whistler BC V8E 1G6 · Hot Tub

Official record from Vancouver Coastal →

Inspection summary

Pan Pacific Mountainside Lower Spa has been inspected 28 times by Vancouver Coastal Health since February 15, 2016. The most recent inspection, on July 31, 2026, found no infractions.

5 of 28 inspections on record found no infractions at all. In the past 12 months there were 3 inspections with 3 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality and Chemicals and toxic substances.

The last 2 inspections in a row found no infractions. The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 52 times across 21 separate inspections, most recently on January 7, 2026. For example: The pool combined chlorine level is properly maintained

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 3 times across 3 separate inspections, most recently on September 6, 2018. For example: Chemicals are stored in a safe manner and location

  • Equipment and utensilsLower risk

    Pumps, filters, chemical feeders and safety equipment such as lifebuoys, reaching poles and first-aid kits must be present and working. Missing safety equipment can matter a great deal in an emergency.

    Recorded 5 times across 5 separate inspections, most recently on January 7, 2026. For example: Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications

  • Building, plumbing and upkeepLower risk

    Decks, ladders, fencing, drains, washrooms and signage must be in good repair. Damaged drain covers or broken fencing can be real safety hazards, while most other upkeep issues are lower risk.

    Recorded 2 times across 2 separate inspections, most recently on January 7, 2026. For example: The water is clear so that the pattern of the main drain is clearly visible

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 2 times across 2 separate inspections, most recently on December 2, 2024. For example: The heat trace system is functioning properly and keeps deck clear of snow and ice.

About this data

These results come from Vancouver Coastal Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

28 inspections

  1. Routine

    0 infractions

  2. Routine Follow-up

    0 infractions

  3. Routine

    3 infractions

    • The water is clear so that the pattern of the main drain is clearly visible
      • The deepest point of the pool or the pattern of the pool main drain is not clearly visible.
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Floating weir and/or skimmer basket is missing from the skimmer box.
  4. Routine Follow-up

    0 infractions

  5. Routine

    2 infractions

    • Construction or alterations have occurred with a valid construction permit or waiver.
    • The heat trace system is functioning properly and keeps deck clear of snow and ice.
  6. Routine

    1 infraction

    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  7. Routine Follow-up

    2 infractions

    • The pool combined chlorine level is properly maintained
    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
  8. Routine

    5 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The operator maintains the pool in good repair.
    • Daily pool records are adequately maintained and available on site
  9. Routine Follow-up

    0 infractions

  10. Routine

    2 infractions

    • Pool water velocity and recirculation rate is properly maintained
      • The pool water is not being recirculated at the design flow rate.
    • Daily pool records are adequately maintained and available on site
  11. Routine Follow-up

    2 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • Pool water velocity and recirculation rate is properly maintained
      • The pool water is not being recirculated at the design flow rate.
  12. Routine Follow-up

    2 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
  13. Routine

    5 infractions

    • The pool disinfectant is properly maintained
      • Chlorine Cyanurate is less than 2.0 ppm at temperature above 30°C
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • Pool water velocity and recirculation rate is properly maintained
      • The pool water is not being recirculated at the design flow rate.
    • Daily pool records are adequately maintained and available on site
      • The amount and types of chemicals added to the pool water is inadequately recorded
  14. Routine Follow-up

    2 infractions

    • The Permit to Operate a pool is valid and is posted in a prominent location.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
  15. Routine Follow-up

    2 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Floating weir and/or skimmer basket is missing from the skimmer box.
  16. Routine

    2 infractions

    • The Permit to Operate a pool is valid and is posted in a prominent location.
    • The pool pH level is properly maintained
  17. Routine Follow-up

    0 infractions

  18. Routine Follow-up

    2 infractions

    • The pool pH level is properly maintained
    • The operator maintains the pool in good repair.
  19. Routine

    4 infractions

    • The pool disinfectant is properly maintained
    • The pool pH level is properly maintained
    • The pool cyanuric acid stabilizer level is properly maintained
    • The operator maintains the pool in good repair.
  20. Routine Follow-up

    2 infractions

    • The pool alkalinity is properly maintained
    • The pool disinfectant is properly maintained
  21. Routine

    3 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
  22. Routine

    3 infractions

    • Construction of the pool is in accordance with approved plans and specifications.
    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool disinfectant is properly maintained
      • Free available chlorine is less than 1.5 ppm at temperature > 30°C
  23. Routine Follow-up

    1 infraction

    • Chemicals are stored in a safe manner and location
      • Chemical containers are not properly labeled
  24. Routine

    4 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool disinfectant is properly maintained
      • Chlorine Cyanurate is less than 2.0 ppm at temperature > 30°C
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Chemicals are stored in a safe manner and location
      • Chemical containers are not properly labeled
      • Chemicals are stored directly on the floor.
  25. Routine

    3 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
  26. Routine

    3 infractions

    • The pool disinfectant is properly maintained
      • Free available chlorine is less than 1.5 ppm at temperature > 30°C
    • The pool cyanuric acid stabilizer level is properly maintained
      • The cyanuric acid stabilizer level is greater than 80 ppm
    • Daily pool records are adequately maintained and available on site
  27. Routine

    5 infractions

    • The pool disinfectant is properly maintained
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool cyanuric acid stabilizer level is properly maintained
      • The cyanuric acid stabilizer level is greater than 80 ppm
    • The hot tub enclosure has a clock and instructions for safe use of the hot tub, in clear view
      • Clock prominently displaying the time is not present or in clear view
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
  28. Routine

    4 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool cyanuric acid stabilizer level is properly maintained
      • The cyanuric acid stabilizer level is greater than 80 ppm
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly

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