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Sunshine Mountain Village - Whirlpool

NE 24-13 W5 Banff National Park AB T1L 1J5 · Aquatic Facility

Official record from Alberta →

Inspection summary

Sunshine Mountain Village - Whirlpool has been inspected 10 times by Alberta Health Services (Environmental Public Health) since January 22, 2024. The most recent inspection, on July 29, 2026, recorded 3 infractions.

None of the 10 inspections on record were free of infractions. In the past 12 months there were 5 inspections with 19 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality, Food temperature control and Chemicals and toxic substances.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 22 times across 10 separate inspections, most recently on July 29, 2026. For example: Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded 10 times across 10 separate inspections, most recently on July 29, 2026. For example: Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded once on January 22, 2024. For example: Is the chemical quality of the water in this pool satisfactory (Non-Critical)?

  • Food safety training and certificationLower risk

    Many jurisdictions require trained pool operators and certified lifeguards. These findings mean required training, certification or staffing records were missing at the time of inspection.

    Recorded once on January 22, 2024. For example: Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

10 inspections

  1. Demand Inspection

    3 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Filtration and circulation system is undersized to achieve a 20 minute turnover time for an 8500gal pool (turnover calculated closer to 1/2 hour using current specifications on file). If water quality or sample issues are noted; renovations will be required to upgrade both filtration and circulation systems. In the meantime, ensure minimum water balance can be maintained at all times, even at high levels of bather load (chlorine over 2ppm and pH within acceptable range).
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • One of the flow meters is not working. Record total flow on daily log book and ensure both flow meters are working.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Although tiles had been repaired since previous inspection, a few tiles were popped off of bench.
  2. Demand Inspection

    4 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • July 9/26; Sample not tested; incorrect date on requisition.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Filtration and circulation system is undersized to achieve a 20 minute turnover time for an 8500gal pool (turnover calculated closer to 1/2 hour using current specifications on file). If water quality or sample issues are noted; renovations will be required to upgrade both filtration and circulation systems. In the meantime, ensure minimum water balance can be maintained at all times, even at high levels of bather load (chlorine over 2ppm and pH within acceptable range).
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • One of the flow meters is not working. Record total flow on daily log book and ensure both flow meters are working.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Although tiles had been repaired since previous inspection, a few tiles were popped off of bench.
  3. Demand Inspection

    5 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Dec.29/25 and Jan.5/26 samples not submitted due to whirlpool mechanical problem. Will advise our office once issue corrected.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Nov.12/25; Sample had HPC of 790cfu/ml.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Filtration and circulation system is undersized to achieve a 20 minute turnover time for an 8500gal pool (turnover calculated closer to 1/2 hour using current specifications on file). If water quality or sample issues are noted; renovations will be required to upgrade both filtration and circulation systems. In the meantime, ensure minimum water balance can be maintained at all times, even at high levels of bather load (chlorine over 2ppm and pH within acceptable range).
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • One of the flow meters is not working. Record total flow on daily log book and ensure both flow meters are working.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Although tiles had been repaired since previous inspection, a few tiles were popped off of bench.
  4. Demand Inspection

    4 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Nov.12/25; Sample had HPC of 790cfu/ml.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Filtration and circulation system is undersized to achieve a 20 minute turnover time for an 8500gal pool (turnover calculated closer to 1/2 hour using current specifications on file). If water quality or sample issues are noted; renovations will be required to upgrade both filtration and circulation systems. In the meantime, ensure minimum water balance can be maintained at all times, even at high levels of bather load (chlorine over 2ppm and pH within acceptable range).
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • One of the flow meters is not working. Record total flow on daily log book and ensure both flow meters are working.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Although tiles had been repaired since previous inspection, a few tiles were popped off of bench.
  5. Monitoring Inspection

    3 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Filtration and circulation system is undersized to achieve a 20 minute turnover time for an 8500gal pool (turnover calculated closer to 1/2 hour using current specifications on file). If water quality or sample issues are noted; renovations will be required to upgrade both filtration and circulation systems. In the meantime, ensure minimum water balance can be maintained at all times, even at high levels of bather load (chlorine over 2ppm and pH within acceptable range).
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • One of the flow meters is not working. Record total flow on daily log book and ensure both flow meters are working.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Although tiles had been repaired since previous inspection, a few tiles were popped off of bench.
  6. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • April 28/25: No id label on sample; rejected by lab. Resample this week.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Filtration and circulation system is undersized to achieve a 20 minute turnover time for an 8500gal pool (turnover calculated closer to 1/2 hour using current specifications on file). If water quality or sample issues are noted; renovations will be required to upgrade both filtration and circulation systems. In the meantime, ensure minimum water balance can be maintained at all times, even at high levels of bather load (chlorine over 2ppm and pH within acceptable range).
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Although tiles had been repaired since previous inspection, a few tiles were popped off of bench.
  7. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • No id label on sample; rejected by lab. Resample this week.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Filtration and circulation system is undersized to achieve a 20 minute turnover time for an 8500gal pool (turnover calculated closer to 1/2 hour using current specifications on file). If water quality or sample issues are noted; renovations will be required to upgrade both filtration and circulation systems. In the meantime, ensure minimum water balance can be maintained at all times, even at high levels of bather load (chlorine over 2ppm and pH within acceptable range).
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Although tiles had been repaired since previous inspection, a few tiles were popped off of bench.
  8. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Dec.19/24; Sample positive for Pseudomonas. Superchlorinate; discussed sending in re-sample privately on Friday.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Filtration and circulation system is undersized to achieve a 20 minute turnover time for an 8500gal pool (turnover calculated closer to 1/2 hour using current specifications on file). If water quality or sample issues are noted; renovations will be required to upgrade both filtration and circulation systems. In the meantime, ensure minimum water balance can be maintained at all times, even at high levels of bather load (chlorine over 2ppm and pH within acceptable range).
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Although tiles had been repaired since previous inspection, a few tiles were popped off of bench.
  9. Monitoring Inspection

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Filtration and circulation system is undersized to achieve a 20 minute turnover time for an 8500gal pool (turnover calculated closer to 1/2 hour using current specifications on file). If water quality or sample issues are noted; renovations will be required to upgrade both filtration and circulation systems. In the meantime, ensure minimum water balance can be maintained at all times, even at high levels of bather load (chlorine over 2ppm and pH within acceptable range).
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Although tiles had been repaired since previous inspection, a few tiles were popped off of bench.
  10. Monitoring Inspection

    4 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Alkalinity measured at 10ppm no sodium bicarbonate being added.
    • 13. Are the general safety devices and physical conditions in this pool providing a safe environment (Non-Critical)?
      • 1. Emergency phone does not connect automatically. Add directions for guests with number to dial to reach front desk or other emergency personnel.2. Recommend providing some basic lifesaving equipment (see Lifesaving Society for recommendations for throw ring/rope or reaching pole.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • 2024: Ongoing issues with missing tiles despite periodic repairs. Areas where tiles are missing can be a physical hazard and cause injury. Adjust water chemistry so water is less corrosive (add alkalinity) and ensure basin is maintained in good repair.2022: Tiles were missing from the basin's steps, center seating area, and the deck around the basin. Please replace or repair the tiles to prevent injury and allow for proper cleaning and disinfection of the basin. 2020: Tiles were damaged/missing on basin floor in a few areas and around center seating area (interior of whirlpool). Please repair/replace damaged tiles.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Written plans in place; ensure all plans are complete (fill in gaps such as emergency equipment, update contact numbers etc).
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