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The Crystallis - Outdoor Whirlpool

1020 Harwood St, Vancouver BC V6E 1R3 · Hot Tub

Official record from Vancouver Coastal →

Inspection summary

The Crystallis - Outdoor Whirlpool has been inspected 23 times by Vancouver Coastal Health since May 19, 2015. The most recent inspection, on August 18, 2026, recorded 2 infractions.

1 of 23 inspections on record found no infractions at all. In the past 12 months there were 3 inspections with 6 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality and Chemicals and toxic substances.

Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 58 times across 21 separate inspections, most recently on August 18, 2026. For example: The pool alkalinity is properly maintained

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 4 times across 4 separate inspections, most recently on August 18, 2026. For example: Chemicals are stored in a safe manner and location

  • Equipment and utensilsLower risk

    Pumps, filters, chemical feeders and safety equipment such as lifebuoys, reaching poles and first-aid kits must be present and working. Missing safety equipment can matter a great deal in an emergency.

    Recorded 9 times across 9 separate inspections, most recently on June 18, 2024. For example: Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications

About this data

These results come from Vancouver Coastal Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

23 inspections

  1. Routine

    2 infractions

    • The pool alkalinity is properly maintained
      • Total Alkalinity is too low and is not at a level to maintain chemically balanced pool water.
    • Chemicals are stored in a safe manner and location
  2. Routine

    1 infraction

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
  3. Routine

    3 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Total Alkalinity is too high and is not at a level to maintain chemically balanced pool water.
  4. Routine

    3 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool cyanuric acid stabilizer level is properly maintained
      • The cyanuric acid stabilizer level is greater than 80 ppm
    • The pool is clean, clear of obstructions, and adequately supplied
  5. Routine

    4 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
  6. Routine Follow-up

    1 infraction

    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
  7. Routine

    4 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The operator maintains the pool in good repair.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
  8. Routine Follow-up

    2 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The operator maintains the pool in good repair.
  9. Routine

    5 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • Chemicals are stored in a safe manner and location
    • Adequate safety equipment is provided
    • The operator maintains the pool in good repair.
  10. Routine Follow-up

    1 infraction

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
  11. Routine

    3 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
  12. Routine Follow-up

    2 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  13. Routine

    5 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  14. Routine

    1 infraction

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
  15. Routine Follow-up

    2 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • Pool water velocity and recirculation rate is properly maintained
  16. Routine Follow-up

    3 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan not readily available to employees.
  17. Routine

    1 infraction

    • Pool water velocity and recirculation rate is properly maintained
      • The pool water is not being recirculated at the design flow rate.
  18. Routine

    6 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool disinfectant is properly maintained
      • Free available chlorine is less than 1.5 ppm at temperature > 30°C
    • Pool rules are posted prominently within the pool enclosure
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
    • Daily pool records are adequately maintained and available on site
  19. Routine

    9 infractions

    • Construction of the pool is in accordance with approved plans and specifications.
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Pool water velocity and recirculation rate is properly maintained
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
    • Daily pool records are adequately maintained and available on site
      • Results of daily water testing is inadequately recorded: Free Available Chlorine, Combined Available Chlorine and pH is tested and recorded at least twice daily; Alkalinity and Cyanuric Acid is tested and recorded at least weekly.
  20. Routine Follow-up

    2 infractions

    • The pool does not present any suction or entrapment hazards to pool patrons
      • A main drain cover and/or sump or suction fitting has been changed without authorization.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  21. Routine

    5 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • Pool rules are posted prominently within the pool enclosure
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Handrails at steps, ladders and diving boards are not secure
    • The pool does not present any suction or entrapment hazards to pool patrons
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  22. Routine Follow-up

    0 infractions

  23. Routine

    6 infractions

    • The Permit to Operate a pool is valid and is posted in a prominent location.
      • Permit to Operate is not posted in a prominent location.
    • The pool cyanuric acid stabilizer level is properly maintained
    • Pool water velocity and recirculation rate is properly maintained
    • Pool rules are posted prominently within the pool enclosure
      • “No lifeguard on duty” sign missing, incomplete, or not clearly visible to the public
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
    • Daily pool records are adequately maintained and available on site
      • Results of daily water testing is inadequately recorded: Free Available Chlorine, Combined Available Chlorine and pH is tested and recorded at least twice daily; Alkalinity and Cyanuric Acid is tested and recorded at least weekly.

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