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The Ora - Indoor Pool

5511 Hollybridge Way, Richmond BC V7C 4N3 · Pool

Official record from Vancouver Coastal →

Inspection summary

The Ora - Indoor Pool has been inspected 22 times by Vancouver Coastal Health since September 29, 2015. The most recent inspection, on October 3, 2025, found no infractions.

8 of 22 inspections on record found no infractions at all. No inspections are on record from the past 12 months. The higher-risk findings here relate to: Pool and spa water quality and Chemicals and toxic substances.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 25 times across 13 separate inspections, most recently on March 13, 2025. For example: The operator maintains the pool in good repair.

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded once on July 21, 2020. For example: Chemicals are stored in a safe manner and location

  • Equipment and utensilsLower risk

    Pumps, filters, chemical feeders and safety equipment such as lifebuoys, reaching poles and first-aid kits must be present and working. Missing safety equipment can matter a great deal in an emergency.

    Recorded 6 times across 5 separate inspections, most recently on September 25, 2025. For example: Adequate safety equipment is provided

About this data

These results come from Vancouver Coastal Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

22 inspections

  1. Routine Follow-up

    0 infractions

  2. Routine

    2 infractions

    • Adequate safety equipment is provided
      • Pool is not equipped with a throwing ring and/or the rope for the ring is not at least ½ the width of the pool plus 3 metres (N/A for pools < 10m²)
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
      • Floating weir and/or skimmer basket is missing from the skimmer box.
  3. Routine

    1 infraction

    • The operator maintains the pool in good repair.
  4. Routine Follow-up

    0 infractions

  5. Routine

    1 infraction

    • The pool alkalinity is properly maintained
      • Total Alkalinity is too low and is not at a level to maintain chemically balanced pool water.
  6. Routine

    4 infractions

    • The Permit to Operate a pool is valid and is posted in a prominent location.
      • Permit to Operate is not posted in a prominent location.
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool is clean, clear of obstructions, and adequately supplied
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Floating weir and/or skimmer basket is missing from the skimmer box.
  7. Routine Follow-up

    0 infractions

  8. Routine Follow-up

    2 infractions

    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Procedures in the pool safety plan are not being followed.
  9. Routine

    5 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool is clean, clear of obstructions, and adequately supplied
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Procedures in the pool safety plan are not being followed.
    • Daily pool records are adequately maintained and available on site
      • Results of water testing are inadequately recorded.
  10. Routine Follow-up

    0 infractions

  11. Request

    0 infractions

  12. Routine

    4 infractions

    • Chemicals are stored in a safe manner and location
    • The pool is clean, clear of obstructions, and adequately supplied
    • The operator maintains the pool in good repair.
    • Drinking water is reasonably accessible by pool patrons
      • Drinking water is not reasonably accessible by pool patrons
  13. Routine Follow-up

    0 infractions

  14. Routine

    2 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool is clean, clear of obstructions, and adequately supplied
      • Soap and/or single-use hand towels are not available in the dispensers.
  15. Routine Follow-up

    0 infractions

  16. Routine

    3 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • Adequate pool supervision and/or safety equipment is provided
  17. Routine

    1 infraction

    • Construction of the pool is in accordance with approved plans and specifications.
  18. Routine

    2 infractions

    • The Permit to Operate a pool is valid and is posted in a prominent location.
      • Permit to Operate is not posted in a prominent location.
    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
  19. Routine

    0 infractions

  20. Routine

    3 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Daily pool records are adequately maintained and available on site
      • Results of daily water testing is inadequately recorded: Free Available Chlorine, Combined Available Chlorine and pH is tested and recorded at least twice daily; Alkalinity and Cyanuric Acid is tested and recorded at least weekly.
  21. Routine

    1 infraction

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
  22. Routine

    1 infraction

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm

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