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Whistler Town Plaza Spa

4314 Main St, Whistler BC V8E 1A8 · Hot Tub

Official record from Vancouver Coastal →

Inspection summary

Whistler Town Plaza Spa has been inspected 25 times by Vancouver Coastal Health since September 24, 2015. The most recent inspection, on June 16, 2026, recorded 2 infractions.

3 of 25 inspections on record found no infractions at all. In the past 12 months there were 2 inspections with 3 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality, Food temperature control and Chemicals and toxic substances.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 53 times across 21 separate inspections, most recently on June 16, 2026. For example: The pool disinfectant is properly maintained

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded 2 times across 2 separate inspections, most recently on February 5, 2019. For example: The pool water temperature is properly maintained

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 2 times across 2 separate inspections, most recently on September 7, 2018. For example: Chemicals are stored in a safe manner and location

  • Equipment and utensilsLower risk

    Pumps, filters, chemical feeders and safety equipment such as lifebuoys, reaching poles and first-aid kits must be present and working. Missing safety equipment can matter a great deal in an emergency.

    Recorded 9 times across 9 separate inspections, most recently on July 29, 2021. For example: Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications

About this data

These results come from Vancouver Coastal Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

25 inspections

  1. Routine Follow-up

    2 infractions

    • The pool disinfectant is properly maintained
      • Free available chlorine is less than 1.5 ppm at temperature above 30°C.
    • The pool alkalinity is properly maintained
      • Total Alkalinity is too low and is not at a level to maintain chemically balanced pool water.
  2. Routine

    1 infraction

    • Pool rules are posted prominently within the pool enclosure
      • Safety rules sign missing, incomplete, or not clearly visible to the public
      • “No lifeguard on duty” sign missing, incomplete, or not clearly visible to the public at the entrance
  3. Routine

    4 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Pool water velocity and recirculation rate is properly maintained
      • The pool water is not being recirculated at the design flow rate.
    • The pool does not present any suction or entrapment hazards to pool patrons
      • A main drain cover is broken or is missing.
    • The operator maintains the pool in good repair.
      • Nose of any step or ledge in the pool is not marked in a contrasting colour.
  4. Routine

    2 infractions

    • Pool water velocity and recirculation rate is properly maintained
      • The pool water is not being recirculated at the design flow rate.
    • The operator maintains the pool in good repair.
      • Nose of any step or ledge in the pool is not marked in a contrasting colour.
  5. Routine Follow-up

    0 infractions

  6. Routine

    2 infractions

    • The operator maintains the pool in good repair.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  7. Routine Follow-up

    2 infractions

    • The operator maintains the pool in good repair.
    • Daily pool records are adequately maintained and available on site
  8. Routine

    6 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool cyanuric acid stabilizer level is properly maintained
      • The cyanuric acid stabilizer level is greater than 80 ppm
    • The operator maintains the pool in good repair.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
      • Floating weir and/or skimmer basket is missing from the skimmer box.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan not readily available to employees.
    • Daily pool records are adequately maintained and available on site
      • Results of water testing are inadequately recorded.
  9. Routine Follow-up

    2 infractions

    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  10. Routine

    4 infractions

    • The pool disinfectant is properly maintained
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
    • Daily pool records are adequately maintained and available on site
  11. Routine Follow-up

    1 infraction

    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
  12. Routine Follow-up

    4 infractions

    • The pool alkalinity is properly maintained
    • The pool disinfectant is properly maintained
    • The pool combined chlorine level is properly maintained
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
  13. Routine Follow-up

    4 infractions

    • The pool alkalinity is properly maintained
    • The pool disinfectant is properly maintained
    • Pool water velocity and recirculation rate is properly maintained
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
  14. Routine

    2 infractions

    • The pool is regularly maintained and kept in good repair by an appropriately trained person
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool filter does not effectively filter the pool water
  15. Routine Follow-up

    0 infractions

  16. Routine

    5 infractions

    • The pool water temperature is properly maintained
      • The hot tub temperature is in excess of 40°C
    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool disinfectant is properly maintained
      • Chlorine Cyanurate is less than 2.0 ppm at temperature > 30°C
    • Pool water velocity and recirculation rate is properly maintained
      • The pool water is not being recirculated at the design flow rate.
    • Daily pool records are adequately maintained and available on site
      • Results of daily water testing are inadequately recorded: Free Available Chlorine, Combined Available Chlorine and pH are tested and recorded at least twice daily; Alkalinity and Cyanuric Acid are tested and recorded at least weekly.
  17. Routine Follow-up

    0 infractions

  18. Routine Follow-up

    2 infractions

    • The pool disinfectant is properly maintained
      • Chlorine Cyanurate is less than 2.0 ppm at temperature > 30°C
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Nose of any step or ledge in the pool is not marked in a contrasting colour.
  19. Routine

    5 infractions

    • The pool water temperature is properly maintained
      • The hot tub temperature is in excess of 40°C
    • The pool cyanuric acid stabilizer level is properly maintained
      • The cyanuric acid stabilizer level is greater than 80 ppm
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Nose of any step or ledge in the pool is not marked in a contrasting colour.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
    • Chemicals are stored in a safe manner and location
      • Chemical containers are not properly labeled
      • Chemicals are stored directly on the floor.
  20. Routine

    6 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool combined chlorine level is properly maintained
    • Pool water velocity and recirculation rate is properly maintained
      • The pool water is not being recirculated at the design flow rate.
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Nose of any step or ledge in the pool is not marked in a contrasting colour.
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
    • Daily pool records are adequately maintained and available on site
      • Results of daily water testing is inadequately recorded: Free Available Chlorine, Combined Available Chlorine and pH is tested and recorded at least twice daily; Alkalinity and Cyanuric Acid is tested and recorded at least weekly.
  21. Routine

    3 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • Pool water velocity and recirculation rate is properly maintained
      • The pool water is not being recirculated at the design flow rate.
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Nose of any step or ledge in the pool is not marked in a contrasting colour.
      • Floating weir or skimmer basket is missing from the skimmer box.
  22. Routine

    2 infractions

    • The pool disinfectant is properly maintained
      • Free available chlorine is in excess of 10 ppm.
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
  23. Routine Follow-up

    1 infraction

    • The pool is regularly maintained and kept in good repair by an appropriately trained person
  24. Routine

    5 infractions

    • The pool pH level is properly maintained
    • The pool alkalinity is properly maintained
    • The pool disinfectant is properly maintained
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Nose of any step or ledge in the pool is not marked in a contrasting colour.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
  25. Routine

    1 infraction

    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Nose of any step or ledge in the pool is not marked in a contrasting colour.

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