A&W #0725

322 - 4820 Kingsway, Burnaby · Restaurant

35 inspections

Follow-Up InspectionMar 26, 2026
0 infractions
Routine InspectionMar 20, 2026
2 infractions
- 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
  - Observation (CORRECTED DURING INSPECTION): 3 compartment sink not set-up to allow for correct manual dishwashing process.
  - Corrective Action(s): Food equipment, food utensils and clean in place food contact surfaces must be manually cleaned and sanitized following the 4 step method;
  - 1)clean surface of debris using warm water and detergent, (left sink)
  - 2)rinse surface with warm water, (middle sink)
  - 3)immerse for 2 minutes in 200 ppm Quaternary Ammonia sanitizer solution, (right sink)
  - 4)allow surface of item to air dry before next use. (wire shelving units)
  - Manager corrected sink use during inspection.
  - Violation Score: 5
- 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: 2 door freezer drawer unit - offline, not in use
  - 1 door upright freezer unit - offline, not in use
  - Sanitizer feeder system - hose for sanitizer (red) is too short, does not reach sanitizing compartment of 3 compartment sinks.
  - Corrective Action(s): Technician installed new 1 door upright freezer and 1 door upright cooler during inspection. Ensure new units are equipped with thermometers and are temperature verified to be 4 C / -18 C accordingly, prior to stocking with food product.
  - Technician is returning later today to install a new 2 drawer freezer unit.
  - Replace sanitizer feeder hose with a new hose of adequate length to automatically fill sanitizing sink compartment.
  - Violation Score: 9
Follow-Up InspectionJul 31, 2025
0 infractions
Follow-Up InspectionJul 30, 2025
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Wall mount wire shelving above dishwashing sinks - grease build-up remains on underside of shelving.
  - Ventilation hood - grease drops remain on fire suppression parts of hood.
  - Corrective Action(s): Clean all surfaces described to remove grease build-up.
  - Violation Score: 3
Routine InspectionJul 23, 2025
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Wire shelving units above dishwashing sinks and above chest freezer and cooking ventilation hood above griddle have build-up of oil on surfaces.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up from surfaces.
  - Violation Score: 3
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: 1 door upright cooler (adjacent to fry station) 6 - 8 C
  - Corrective Action(s): Repair / adjust cooler to maintain 4 C or colder.
  - Violation Score: 9
Follow-Up InspectionNov 27, 2024
0 infractions
Routine InspectionNov 26, 2024
2 infractions
- 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
  - Observation: Cleaned dishware stored together with sinks filled with soiled dishware.
  - Wire shelves for clean dishware storage are covered with grease and dripping with grease build-up.
  - Corrective Action(s): Cleaned, sanitized food equipment and utensils are to be stored in a sanitary location that protects them from contamination prior to their next use.
  - Do not store clean dishware with soiled dishware.
  - Dishware storage shelves are to be thoroughly cleaned to remove all grease residue.
  - Violation Score: 15
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Mouse droppings and mouse nesting materials observed throughout front service area on floor under / behind equiment and within storage cabinets.
  - Dust build-up on top surfaces of front service food equipment.
  - Mouse droppings in back kitchen under office desk, under burger assembly counter, and scattered along wall under dishwashing sinks.
  - Grease build-up on both cooking canopy vent hoods, oil drops forming on surfaces.
  - Grease / food debris build-up on floor under cooking equipment, on cooking equipment and adjacent food equipment.
  - Storage room - debris build-up on floor under shelvs and shelf surfaces.
  - Corrective Action(s): Front service area, back kitchen and storage room require detail cleaning to remove all build-up of food and debris from surfaces.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
  - Violation Score: 15
Routine InspectionJul 29, 2024
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Front service counter: - lower shelf below middel left point of sale station - mouse droppings at back of shelf
  - Kitchen: - debris and mouse droppings on floor under office station, under dishwashing sinks, and behind fry warmer unit.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
  - Violation Score: 9
Follow-Up InspectionFeb 1, 2024
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Premise floor tiles - grease / debris build-up between tiles.
  - Corrective Action(s): Thorough cleaning of floors is to be conducted to remove build-up between tiles.
  - Violation Score: 3
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: Front handsink - waste water plumbing below has a leak.
  - Corrective Action(s): Repair plumbing leak.
  - Manager indicated area undersink is cleaned frequently and repair has been hired to conduct repairs for next week.
  - Violation Score: 3
Routine InspectionJan 25, 2024
2 infractions
- 206 - Hot potentially hazardous food stored/displayed below 60 °C. [s. 14(2)]
  - Observation (CORRECTED DURING INSPECTION): Gravy 53 C
  - Corrective Action(s): Product discarded.
  - To prevent microbial growth cooked potentially hazardous foods must be kept hot at 60 C or warmer.
  - Violation Score: 5
- 209 - Food not protected from contamination [s. 12(a)]
  - Observation: Spoon stored in container of stagnant water for preparing coffee beverages.
  - Corrective Action(s): Do not store food utensils in stagnant water as bacteria can quickly grow on surfaces. Utensils in use can be stored dry or an ice filled containers.
  - Violation Score: 3
  - 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Mouse droppings observed on pop syrup boxes and floor below and behind wheeled cabinet below front service counter.
  - Build-up of grease and food debris between floor tiles throughout kitchen.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Additional cleaning measures are to be taken to remove build-up between floor tiles.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
  - Violation Score: 3
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: Front handsink - plumbing leak below sink
  - Corrective Action(s): Repair plumbing leak.
  - Violation Score: 3
Follow-Up InspectionAug 21, 2023
1 infraction
- 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation:
  - - Grease trap for grill machine still not in working order
  - Date to Be Corrected By: 28-Aug-2023.
  - Corrective action
  - - Date to be corrected extended. Repair equipment by 28-Aug-2023.
  - Corrective Action(s):
  - Violation Score: 3
Routine InspectionAug 17, 2023
1 infraction
- 304 - Premises not free of pests [s. 26(a)]
  - Observation:
  - - mouse droppings noted in the following areas:
  - 1 on both racks of 2 pop dispensers
  - 2 underneath the cashier where pop syrups are located.
  - Date to Be Corrected By: 21-Aug-2023
  - Corrective action
  - - Thoroughly clean the above noted area and follow instructions of the pest control company.
  - Corrective Action(s):
  - Violation Score: 9
  - 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation (CORRECTED DURING INSPECTION):
  - 1 Underneath the storage racks in dry storage room not kept in sanitary manner.
  - 2 Grease spills noted under grill machine
  - 3 liquid is leaking from the Lemonade dispenser and pooring on the floor.
  - 4 Water is leaking from handsink in Front of House and pooling on the woodenn cupboard.
  - Date to Be Corrected By: Immediately.
  - Corrective action
  - - clean up all above noted areas. This can be pest attraction and create molds.
  - Corrective Action(s):
  - Violation Score: 9
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation:
  - 1 Grease traptor grill machine not in working order and grease is leaking
  - 2 Lemonade dispenser is not in working order and liquid is leaking
  - 3 Water is leaking from handsink located in Front of House.
  - Date to Be Corrected By: 21-Aug-2023
  - Corrective action
  - 1 2 3 Repair all above noted equipments.
  - Corrective Action(s):
  - Violation Score: 9
Follow-Up InspectionJan 31, 2023
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Mouse droppings on lower shelving below front beverage dispenser.
  - Corrective Action(s): Area described is to be thoroughly cleaned to remove debris from surfaces.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
  - Violation Score: 3
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: Plumbing leak below front handsink.
  - Corrective Action(s): Repair plumbing leak.
  - Violation Score: 3
Routine InspectionJan 24, 2023
2 infractions
- 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
  - Observation (CORRECTED DURING INSPECTION): Dairy dispenser temp 10 C
  - Corrective Action(s): Product discarded.
  - Potentially hazardous foods must be stored at 4 C or colder for food safety.
  - Violation Score: 5
  - 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
  - Observation: Food utensils observed stored in soiled containers with visible grease and food on surfaces.
  - Corrective Action(s): Cleaned, sanitized food equipment and utensils are to be stored in a sanitary location that protects them from contamination prior to their next use.
  - Violation Score: 5
  - 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
  - Observation (CORRECTED DURING INSPECTION): Soiled dishware stockpiled in 2 compartment sink and drain board preventing staff from correctly setting up sinks to perform manual dishwashing.
  - Staff observed washing dishes without using any sanitizer on food equipment after cleaning.
  - Corrective Action(s): Food equipment, food utensils and clean in place food contact surfaces must be manually cleaned and sanitized following the 4 step method;
  - 1)clean surface of debris using warm water and detergent,
  - 2)rinse surface with warm water,
  - 3)immerse for 2 minutes or apply surface sanitizer solution,
  - 4)allow surface of item to air dry before next use.
  - Staff are to manage dishware cleaning to prevent back log of dishware.
  - Violation Score: 15
- 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
  - Observation (CORRECTED DURING INSPECTION): Back door entrance propped open.
  - Corrective Action(s): Back door is to be kept closed unless receiving order deliveries to effectively exclude pest entry.
  - Violation Score: 3
  - 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Kitchen - grease build-up on floor and lower shelving by grill, sides of deep fryer equipment.
  - Standing water under office station.
  - Front service area - mouse droppings under pop syrup carts, on shelves below both pop dispensers, and lower cabinet below front counter.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
  - Violation Score: 9
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: Plumbing leak by dishwashing sinks / office is causing water to pond on floor.
  - Front handsink - plumbing leak activity has water damaged cabinet below.
  - Dairy dispenser 10 C
  - Corrective Action(s): Repair plumbing leak by dishwashing sink.
  - Repair front handsink plumbing leak and replace water damaged materials with smooth non-porous easily cleaned surfaces.
  - Repair / adjust dairy dispenser to maintain food at 4 C or colder.
  - Violation Score: 15
Follow-Up InspectionJul 21, 2022
0 infractions
Routine InspectionJul 14, 2022
1 infraction
- 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
  - Observation: Back door entrance kept open.
  - Gap located on the exterior base of front service counter where counter wall meets baseboard.
  - Corrective Action(s): Keep back door closed unless receiving deliveries.
  - Seal front service counter gap to exclude pest entry.
  - Violation Score: 9
  - 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Mouse droppings observed in the following locations:
  - front service area - shelving below left point of sale, under both pop dispenser stations, on pop syrup storage boxes, below corner juice dispenser, on floor below pop syrup / under juice dispenser and on floor behind file cabinet of office station.
  - Food debris on floor in corners behind upright cooler / freezer and gas cylinders.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
  - Violation Score: 15
Follow-Up InspectionDec 8, 2021
0 infractions
Routine InspectionDec 1, 2021
1 infraction
- 209 - Food not protected from contamination [s. 12(a)]
  - Observation: Dry storage room - paint supplies stored above onions and next to take-out containers, onions stored beside chemical inventory.
  - Corrective Action(s): Ensure food and food related items are stored above and away from chemical items that could contaminate products.
  - Violation Score: 3
  - 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Front service area - below counter shelves / cabinet surfaces have build-up of debris.
  - Area under front handsink water accumulation and debris deposits.
  - Mouse droppings observed in corners under both pop dispensers and behind counter top juice dispenser.
  - Corrective Action(s): Front service area is to be deep cleaned throughout - Floor, walls, shelves, cabinets and food equipment.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
  - Source of water accumulation under front handsink to be repaired.
  - Violation Score: 9
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: Dairy dispenser 6 C
  - Corrective Action(s): Repair / adjust cooler to maintain food product at 4 C or colder.
  - Violation Score: 3
Routine InspectionJun 10, 2021
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Storage room - food debris on floor
  - Kitchen area - traces of food debris under grill and moisture below sinks.
  - Corrective Action(s): Clean described areas to remove all debris from floor areas.
  - Keep floor under sinks dry as possible to discourage pest activity.
  - Violation Score: 3
Routine InspectionAug 5, 2020
0 infractions
Follow-Up InspectionFeb 27, 2020
0 infractions
Routine InspectionFeb 19, 2020
1 infraction
- 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: Burger patty warmer unit offline, not in use.
  - Front of house handsink - plumbing leak below inside cabinet.
  - Corrective Action(s): Repair burger patty warmer to restore proper function.
  - Repair handsink plumbing leak.
  - Violation Score: 9
Routine InspectionJun 20, 2019
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Food and debris build-up in the following locations: floor corner around gas cylinders and floor corner behind pop syrup station.
  - Water pooling on floor in corners under office station.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Ensure cleaning is conducted frequently to remove build-up of water on the floor to maintain sanitation and discourage pest activity.
  - Violation Score: 3
  - 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
  - Observation: Kitchen handsink faucet has a plumbing leak - water pools on adjacent counter top.
  - Corrective Action(s): Repair plumbing leak.
  - Violation Score: 3
Follow-Up InspectionDec 5, 2018
0 infractions
Follow-Up InspectionNov 28, 2018
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Cleaning required: under front pop machine under hoses, under front handsink, under office station, under dishwashing sink, corner around gas cylinders.
  - Corrective Action(s):
  - Violation Score:
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: Plumbing leak under front handsink to be repaired.
  - Drip tray to be removed and area restored such that surfaces can be easily cleaned.
  - Corrective Action(s):
Routine InspectionNov 21, 2018
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Cleaning required at the following areas: under pop dispensers, under pop syrup storage, inside cabinet below front handsink, floor/corners under office station, sink station and around gas cylinders.
  - Corrective Action(s):
  - Violation Score:
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: 1 door storage cooler 6 deg. C
  - Corrective Action(s): repair/adjust to 4 deg. C or colder.
Routine InspectionJun 11, 2018
2 infractions
- 206 - Hot potentially hazardous food stored/displayed below 60 °C. [s. 14(2)]
  - Observation (CORRECTED DURING INSPECTION): gravy warmer 50 C
  - Corrective Action(s): To prevent microbial growth cooked potentially hazardous foods must be kept hot at 60 C or warmer.
  - Staff discarded and remade gravy.
  - Violation Score: 5
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Food and debris collecting on tiles and in corners, hard to reach areas in of front retail area.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Violation Score: 3
Follow-Up InspectionMar 6, 2018
0 infractions
Follow-Up InspectionFeb 13, 2018
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Grease build-up food debris observed - between floor tiles, shelving above dishsinks, corners and behind chest freezer, behind cooking grill.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Violation Score: 9
Follow-Up InspectionFeb 6, 2018
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Food debris and grease deposits allowed to accumulate on surfaces and floor.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Violation Score: 9
Follow-Up InspectionJan 30, 2018
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Grease build-up on wire shelves and walls. Food debris collecting on floor, corners and between tiles.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Violation Score: 3
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: juice dispenser unit door will not close.
  - Corrective Action(s): Repair door mechanism so door will remain shut.
  - Violation Score: 3
  - 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
  - Observation: Floor tile grout has been worn away.
  - Corrective Action(s): Re-grout premise floor tiles.
  - Violation Score: 3
Routine InspectionJan 22, 2018
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Wire shelving units, wall tile and floor have build-up of grease and food deposits.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Violation Score: 3
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: storage room far right cooler unit 6 C
  - juice dispenser - door will not seal shut.
  - Corrective Action(s): Repair / adjust cooler unit to maintain 4 C or colder.
  - Repair door closing mechanism for juice machine.
  - Violation Score: 3
  - 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
  - Observation: front handsink faucets mount is loose,
  - kitchen handsink hot water tap loose
  - Premise floor tile - grout between tiles is worn away allowing food and grease to build-up between tiles.
  - Corrective Action(s): both handsinks are to be repaired.
  - Premise floor tiles are to be cleaned and re-grouted.
  - Violation Score: 5
Follow-Up InspectionSep 18, 2017
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: This is pending from the previous inspection. Ceiling is discoloured due to grease build up. A portion has been cleaned.
  - Corrective Action(s): Compete cleaning of ceiling to remove grease. Correction date: Sept. 22/17
  - Violation Score: 3
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: This is pending from the previous report. Seal/gasket is damaged and coming off of single cooler in storage room. Temperature of food in cooler was 6C. Area Mgr unsure if product was just delivered. No thermometer present inside cooler.
  - Corrective Action(s): Repair cooler so that seal/gasket is in good condition, door closes tightly and cooler is capable of maintaining food at a temperature of 4C cooler. Transfer all food to another cooler that is at 4C and do not use this cooler until temperature is verifed by Environmental Health Officer. Supply cooler with thermometer inside unit to monitor temperature (in addition to external display).
  - Correction date: Sept. 22/17.
  - Violation Score: 3
Routine InspectionAug 29, 2017
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: -Accumulation of debris noted under fridge and freezer units in storage room
  - -Ceiling is discoloured with build up of grease
  - -Spills noted under pop machine.
  - Corrective Action(s): -Thoroughly clean areas noted above to remove dirt, grease, and food debris. Correction date: Sept. 5/17
  - Violation Score: 9
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: 1)Cooler in storage unit has broken gasket/seal and door does not close properly. External display reads 1.5C; however inside cooler is >4C. (Unit is plugged in however manager reported it is not being used)
  - 2)Light fixtures in back food prep area are missing shatterguards.
  - Corrective Action(s): 1)Repair/replace seal/gasket so that cooler door closes properly and unit is capable of maintaining a temperature of 4C or colder. Do not store anything in cooler until it is in good working order.
  - 2)Install shatterguards on light fixtures or replace bulbs with bulbs that have built in shatter protection.
  - Both of the above items are pending from the previous routine inspection and need to be addressed.
  - Correction date: Sept. 5/17
  - Violation Score: 3
Routine InspectionSep 10, 2012
0 infractions