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Big Orange (Lougheed Town Centre)

911 - 9855 Austin Rd, Burnaby · Restaurant

11 inspections

  1. Routine Inspection

    2 infractions

    • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION): - Cooked tapioca pearls must be stored at ambient temperature.
      • Corrective Action(s): - Cooked tapioca pearls must be stored at or below 4C per Food Safety Plan. Room temperature holding is not permitted per Food Safety Plan.
      • - Relocate tapioca pearls into cooler.
      • [Correction Date: Immediately]
      • Violation Score: 5
    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: - Rodent droppings observed behind ice machine and under shelving and black freezer in storage room.
      • - Rodent droppings observed under and behind domestic fridge/ freezer, and prep cooler and prep sink area.
      • - Rodent dropping observed under front service area storage cabinets.
      • - Deceased rodent observed on glue board under prep cooler.
      • Corrective Action(s): - Remove droppings and thoroughly clean above noted areas.
      • - Use chlorine bleach solution (1 tsp chlorine bleach + 1 L water) on all affected areas.
      • - Remove deceased rodent. Replace glue board.
      • - Thoroughly clean all surfaces and hard to reach areas. **Refer to Violation Code 306.** A higher level of sanitation is required throughout the premises and in all hard to reach areas to prevent potential pest attraction.
      • [Correction Date: 05-Oct-2025]
      • Violation Score: 3
      • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation: - Many areas of the premises are inaccessible for cleaning and pest monitoring due to items being stored directly on the ground and too much stock.
      • Corrective Action(s): - Manage storage and stock. Reorganize storage.
      • - All items must be stored at least 6" (15 cm) off the ground to facilitate cleaning and pest monitoring.
      • - All areas of the premises should be easily accessible for cleaning an pest monitoring.
      • [Correction Date: 10-Oct-2025]
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: - Food debris, grime, and dirt accumulation observed under all shelving, equipment, and sink areas in both front and back areas of the premises.
      • - Spilled food debris and grime accumulation observed on interior shelf surfaces of front service area storage cabinets.
      • Corrective Action(s): - Thoroughly clean above noted areas and all other surfaces and hard to reach areas.
      • - Spilled food must be quickly removed and area cleaned up immediately to prevent potential pest attraction and harbourage.
      • - A higher level of sanitation is required throughout the entire premises, especially in hard to reach areas.
      • [Correction Date: 10-Oct-2025]
      • Violation Score: 3
      • 312 - Items not required for food premises operation being stored on the premises [s. 18]
      • Observation: - Bag of flour and pasta machine stored in premises. Menu items do not require flour nor a pasta machine. Operator states that items are for personal "staff meals".
      • Corrective Action(s): - Remove flour and pasta machine from the premises. Items are not required for any menu items. Premises does not have extra space to store extra items that are not required for the food premises operation.
      • [Correction Date: 04-Oct-2025]
      • Violation Score: 1
  2. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): - Electronics charging inside handsink basin.
      • Corrective Action(s): - Remove electronics from handsink basin. Do not store anything inside handsink basin.
      • - Handsink is to be used for handwashing only.
      • - Handsink must be accessible and provided with hot and cold water, liquid soap and papertowels at all times.
      • [Correction Date: Immediately]
      • Violation Score: 5
    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: - Piano bench placed against mop sink and used as a food storage "shelf".
      • Corrective Action(s): - Remove piano bench from the premises.
      • - Reorganize storage. All food must be stored on designated shelves/ food storage areas.
      • - Area around mop sink is not suitable for food storage.
      • [Correction Date: 11-April-2025]
      • Violation Score: 3
      • 304 - Premises not free of pests [s. 26(a)]
      • Observation: - Rodent droppings observed under all front service area equipment and counters.
      • Corrective Action(s): - Remove droppings and thoroughly clean floors in front service area.
      • - Use chlorine bleach sanitizing solution (1 tsp chlorine bleach + 1 L water) on affected areas.
      • - Ensure that all areas under equipment and counters are accessible for cleaning - do not store any items directly on the ground.
      • [Correction Date: 22-April-2025]
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: - Food debris, grime, and dirt accumulation observed on floors under and behind all front service area equipment and counters.
      • Corrective Action(s): - Thoroughly clean above noted areas and all other surfaces and hard to reach areas.
      • [Correction Date: 22-April-2025]
      • Violation Score: 3
  3. Follow-Up Inspection

    0 infractions

  4. Routine Inspection

    1 infraction

    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: - Rodent droppings observed in the following areas:
      • - Storage room back corner wall (ice machine area).
      • - Along floor/ wall edges under front service area equipment (prep cooler, sinks, storage cabinets).
      • - Evidence of rodent entry and nesting observed in storage room along back corner wall.
      • Corrective Action(s): - Remove droppings and thorough clean above noted areas.
      • - Use 100-200 ppm chlorine bleach solution (1 tsp chlorine bleach + 1 L water) on affected areas.
      • - Maintain a higher level of sanitation throughout the premises, especially in hard to reach areas to minimize potential pest attraction.
      • - Seal holes in coving and drywall in storage room (ice machine area).
      • **It is recommended that a pest control company provide regular pest control services to the premises.
      • [Correction Date: 22-Nov-2024]
      • Violation Score: 9
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: - Food debris and dirt accumulation observed between, under, and behind all equipment throughout the premises.
      • Corrective Action(s): - Thoroughly clean floors between, under, and behind all equipment and shelving throughout the premises.
      • - Thoroughly clean all other surfaces and hard to reach areas.
      • [Correction Date: 15-Nov-2024]
      • Violation Score: 3
  5. Routine Inspection

    1 infraction

    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: - Rodent droppings observed in the following areas:
      • - Under back room storage shelves.
      • - Along floor/ wall edges behind door between front service area and back area.
      • - Along floor/ wall edges under front service area equipment (prep cooler, sinks, storage cabinets).
      • Corrective Action(s): - Remove droppings and thoroughly clean above noted areas.
      • - Use 100-200 ppm chlorine bleach solution (1 tsp chlorine bleach + 1 L water) on affected areas.
      • - Use glueboard and snap traps.
      • - Ensure all spilled food/ syrups are cleaned up immediately to avoid potential pest attraction.
      • - Continue to monitor pest activity.
      • - It is recommended that a pest control company provided regular pest control service to the premises.
      • [Correction Date: 10-June-2024]
      • Violation Score: 3
  6. Routine Inspection

    1 infraction

    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: - Rodent droppings observed in the following areas:
      • - Under back room storage shelves.
      • - Under and behind ice machine.
      • - Along floor/ wall edges under 2-compartment sink.
      • - Along floor/ wall edges under front service area equipment (prep cooler and sinks).
      • Corrective Action(s): - Thoroughly clean the above noted areas.
      • - Use 100-200 ppm chlorine bleach sanitizing solution on affected areas (1 tsp bleach + 1 L water)
      • - Use glueboards and snap traps.
      • - Continue to monitor pest activity. It is recommended that a pest control company provide regular services.
      • [Correction Date: 24-Jan-2024]
      • Violation Score: 3
  7. Follow-Up Inspection

    1 infraction

    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: - Beverage syrups stored on shelf directly beside mop sink basin.
      • Corrective Action(s): - Do not store food items beside mop sink.
      • - Install a barrier between mop sink and storage shelf. Barrier material must be durable, smooth, non absorbent, and easily cleanable.
      • [Correction Date: 21-July-2023]
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: - Food debris and/ or dirt accumulation noted in the following areas:
      • - Under mop sink.
      • - Between freezer and domestic cooler/ freezer.
      • - Under prep cooler/ ice bin/ blender washing sink.
      • Corrective Action(s): - Thoroughly clean the above noted areas and all other areas and hard to reach areas.
      • [Correction Date: 18-July-2023]
      • Violation Score: 3
      • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation: - 2-Compartment sink faucet extends past the sink compartments.
      • Corrective Action(s): - Replace 2-compartment sink faucet. Ensure that it is sized to fit so that it doesn't extend past the sink compartments.
      • [Correction Date: 21-July-2023]
      • Violation Score: 3
  8. Routine Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): - Wiping cloths not stored in sanitizing solution.
      • - Employee did not know about sanitizing solution or how to make it.
      • - Blenders and equipment are not sanitized after use.
      • Corrective Action(s): - Store wiping cloths in 100-200 ppm chlorine bleach sanitizing solution. (1 tsp chlorine bleach + 1 L water).
      • - Wash and SANITIZE blenders and equipment after use. Use 100-200 ppm chlorine bleach sanitizing solution to sanitize.
      • [Correction Date: Immediately]
      • **Train employees accordingly.**
      • Violation Score: 5
      • 303 - Equipment/facilities/hot & cold water for sanitary maintenance not adequate [s. 17(3); s. 4(1)(f)]
      • Observation (CORRECTED DURING INSPECTION): - 2-compartment sink intended for warewashing not being used. Unit was being used for dry storage items.
      • - Prep sink intended for washing fruits was being used for "warewashing"
      • Corrective Action(s): - Remove all items from 2-compartment sink. Unit cannot be used for storage. It must be used for warewashing and sanitizing.
      • - Prep sink must be used for warewashing only.
      • [Correction Date: Immediately]
      • Violation Score: 5
      • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): - Handsink not accessible. Dry drink mixes, sugar, and carton beverages stored inside sink.
      • - Liquid soap not available at handsink.
      • Corrective Action(s): - Remove all items from handsink immediately.
      • - Provide liquid soap at handsink.
      • [Correction Date: Immediately]
      • - The handsink must be accessible at all times and provided with hot and cold water, liquid soap, and papertowels.
      • - The handsink must only be used for handwashing purposes.
      • Violation Score: 5
    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: 1. Open containers of dry drink mixes stored in handsink. Water from handwashing splashed into open containers of drink mixes.
      • 2. Metal tins of drink syrups stored directly on the ground under blender area and blender sink beside cleaning chemicals.
      • 3. Single compartment fruit prep sink also being used for warewashing purposes as warewashing sink unavailable for use.
      • Corrective Action(s): 1. Discard drink mixes and sugar.
      • 2. Store all food items at least 6" (15 cm) off the ground. Do not store food items among or near cleaning chemicals.
      • 3. Single compartment fruit prep sink is to be used for fruit/ food prep ONLY.
      • [Correction Date: Immediately]
      • Violation Score: 9
      • 309 - Chemicals, cleansers, & similar agents stored or labeled improperly [s. 27]
      • Observation: - "Bleach" stored in used dishwashing soap bottle. When poured out, "bleach" appears soapy.
      • - Spray bottle containing 200 ppm chlorine bleach solution not labelled. Employee unsure of contents until a test paper was used.
      • Corrective Action(s): - Discard soapy "bleach".
      • - Store chemicals in original labelled containers.
      • - Label spray bottle properly.
      • [Correction Date: 04-July-2023]
      • Violation Score: 3
  9. Follow-Up Inspection

    0 infractions

  10. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Soap and paper towels not available at the hand washing sink.
      • Corrective Action(s): Corrected during the inspection. Ensure that the facility is always supplied with soap and paper towels.
      • Violation Score: 15
    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation (CORRECTED DURING INSPECTION): A jug of milk was stored directly in the ice machine. The ice could be directly contaminated by anything placed directly inside of it.
      • Corrective Action(s): Discontinue this practice. Corrected during the inspection.
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Prep cooler had an ambient temperature of between 9-13 C. Operator stated that a part is on order for this cooler.
      • Corrective Action(s): Fix within one week. All foods in the cooler were moved to a working cooler or placed on ice temporarily.
      • Violation Score: 9
  11. Routine Inspection

    0 infractions