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Big Orange (Lougheed Town Centre)

911 - 9855 Austin Rd, Burnaby · Restaurant

Official record from Fraser Health →

Inspection summary

Big Orange (Lougheed Town Centre) has been inspected 13 times by Fraser Health Authority since July 18, 2022. The most recent inspection, on May 27, 2026, found no infractions.

4 of 13 inspections on record found no infractions at all. In the past 12 months there were 2 inspections with 2 infractions recorded. The higher-risk findings here relate to: Pests, Protecting food from contamination and Cleaning and sanitizing.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • PestsHigher risk

    Signs of mice, rats, cockroaches or flies, or gaps and clutter that let them get in or hide. Pests carry bacteria and can contaminate food and surfaces, so evidence of activity is treated seriously and usually triggers a follow-up visit.

    Recorded 5 times across 5 separate inspections, most recently on May 14, 2026. For example: 304 - Premises not free of pests [s. 26(a)]

  • Protecting food from contaminationHigher risk

    This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.

    Recorded 4 times across 4 separate inspections, most recently on April 11, 2025. For example: 209 - Food not protected from contamination [s. 12(a)]

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded 2 times across 2 separate inspections, most recently on May 14, 2026. For example: 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]

  • Handwashing and staff hygieneHigher risk

    Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.

    Recorded 2 times across 2 separate inspections, most recently on April 11, 2025. For example: 401 - Adequate handwashing stations not available for employees [s. 21(4)]

  • Food temperature controlHigher risk

    Bacteria multiply fastest between about 4 °C and 60 °C (40 °F to 140 °F). Inspectors check that cold food stays cold, hot food stays hot, cooked food is cooled quickly, and that staff have accurate thermometers. Temperature problems are one of the most common causes of food poisoning, so these are treated as critical findings.

    Recorded once on October 3, 2025. For example: 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]

About this data

These results come from Fraser Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

13 inspections

  1. Follow-Up Inspection

    0 infractions

  2. Routine Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): - No chlorine (0 ppm) detected in sanitizing bucket.
      • Corrective Action(s): - 100-200 ppm chlorine bleach sanitizer required (1 tsp chlorine bleach + 1 L water).
      • - Wiping cloths must be stored in sanitizer between uses.
      • [Correction Date: Immediately]
      • Violation Score: 5
    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: - Rodent droppings observed along floor/ wall edges under entire length of service front service prep counter/ prep sink/ handsink.
      • Corrective Action(s): - Remove droppings and thoroughly clean area.
      • - Use chlorine bleach solution on affected areas (1 tsp chlorine bleach + 1 L water).
      • **Store all items at least 6" (15 cm) off the ground to facilitate cleaning and pest monitoring.
      • [Correction Date: 22-May-2026]
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: - Food debris, grime, and dirt accumulation observed under all shelving, equipment, and sink areas in both front and back areas of the premises.
      • Corrective Action(s): - Thoroughly clean above noted areas and all other surfaces and hard to reach areas.
      • **All items must be stored at least 6" off the ground to facilitate cleaning.
      • [Correction Date: 22-May-2026]
      • Violation Score: 3
  3. Routine Inspection

    2 infractions

    • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION): - Cooked tapioca pearls must be stored at ambient temperature.
      • Corrective Action(s): - Cooked tapioca pearls must be stored at or below 4C per Food Safety Plan. Room temperature holding is not permitted per Food Safety Plan.
      • - Relocate tapioca pearls into cooler.
      • [Correction Date: Immediately]
      • Violation Score: 5
    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: - Rodent droppings observed behind ice machine and under shelving and black freezer in storage room.
      • - Rodent droppings observed under and behind domestic fridge/ freezer, and prep cooler and prep sink area.
      • - Rodent dropping observed under front service area storage cabinets.
      • - Deceased rodent observed on glue board under prep cooler.
      • Corrective Action(s): - Remove droppings and thoroughly clean above noted areas.
      • - Use chlorine bleach solution (1 tsp chlorine bleach + 1 L water) on all affected areas.
      • - Remove deceased rodent. Replace glue board.
      • - Thoroughly clean all surfaces and hard to reach areas. **Refer to Violation Code 306.** A higher level of sanitation is required throughout the premises and in all hard to reach areas to prevent potential pest attraction.
      • [Correction Date: 05-Oct-2025]
      • Violation Score: 3
      • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation: - Many areas of the premises are inaccessible for cleaning and pest monitoring due to items being stored directly on the ground and too much stock.
      • Corrective Action(s): - Manage storage and stock. Reorganize storage.
      • - All items must be stored at least 6" (15 cm) off the ground to facilitate cleaning and pest monitoring.
      • - All areas of the premises should be easily accessible for cleaning an pest monitoring.
      • [Correction Date: 10-Oct-2025]
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: - Food debris, grime, and dirt accumulation observed under all shelving, equipment, and sink areas in both front and back areas of the premises.
      • - Spilled food debris and grime accumulation observed on interior shelf surfaces of front service area storage cabinets.
      • Corrective Action(s): - Thoroughly clean above noted areas and all other surfaces and hard to reach areas.
      • - Spilled food must be quickly removed and area cleaned up immediately to prevent potential pest attraction and harbourage.
      • - A higher level of sanitation is required throughout the entire premises, especially in hard to reach areas.
      • [Correction Date: 10-Oct-2025]
      • Violation Score: 3
      • 312 - Items not required for food premises operation being stored on the premises [s. 18]
      • Observation: - Bag of flour and pasta machine stored in premises. Menu items do not require flour nor a pasta machine. Operator states that items are for personal "staff meals".
      • Corrective Action(s): - Remove flour and pasta machine from the premises. Items are not required for any menu items. Premises does not have extra space to store extra items that are not required for the food premises operation.
      • [Correction Date: 04-Oct-2025]
      • Violation Score: 1
  4. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): - Electronics charging inside handsink basin.
      • Corrective Action(s): - Remove electronics from handsink basin. Do not store anything inside handsink basin.
      • - Handsink is to be used for handwashing only.
      • - Handsink must be accessible and provided with hot and cold water, liquid soap and papertowels at all times.
      • [Correction Date: Immediately]
      • Violation Score: 5
    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: - Piano bench placed against mop sink and used as a food storage "shelf".
      • Corrective Action(s): - Remove piano bench from the premises.
      • - Reorganize storage. All food must be stored on designated shelves/ food storage areas.
      • - Area around mop sink is not suitable for food storage.
      • [Correction Date: 11-April-2025]
      • Violation Score: 3
      • 304 - Premises not free of pests [s. 26(a)]
      • Observation: - Rodent droppings observed under all front service area equipment and counters.
      • Corrective Action(s): - Remove droppings and thoroughly clean floors in front service area.
      • - Use chlorine bleach sanitizing solution (1 tsp chlorine bleach + 1 L water) on affected areas.
      • - Ensure that all areas under equipment and counters are accessible for cleaning - do not store any items directly on the ground.
      • [Correction Date: 22-April-2025]
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: - Food debris, grime, and dirt accumulation observed on floors under and behind all front service area equipment and counters.
      • Corrective Action(s): - Thoroughly clean above noted areas and all other surfaces and hard to reach areas.
      • [Correction Date: 22-April-2025]
      • Violation Score: 3
  5. Follow-Up Inspection

    0 infractions

  6. Routine Inspection

    1 infraction

    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: - Rodent droppings observed in the following areas:
      • - Storage room back corner wall (ice machine area).
      • - Along floor/ wall edges under front service area equipment (prep cooler, sinks, storage cabinets).
      • - Evidence of rodent entry and nesting observed in storage room along back corner wall.
      • Corrective Action(s): - Remove droppings and thorough clean above noted areas.
      • - Use 100-200 ppm chlorine bleach solution (1 tsp chlorine bleach + 1 L water) on affected areas.
      • - Maintain a higher level of sanitation throughout the premises, especially in hard to reach areas to minimize potential pest attraction.
      • - Seal holes in coving and drywall in storage room (ice machine area).
      • **It is recommended that a pest control company provide regular pest control services to the premises.
      • [Correction Date: 22-Nov-2024]
      • Violation Score: 9
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: - Food debris and dirt accumulation observed between, under, and behind all equipment throughout the premises.
      • Corrective Action(s): - Thoroughly clean floors between, under, and behind all equipment and shelving throughout the premises.
      • - Thoroughly clean all other surfaces and hard to reach areas.
      • [Correction Date: 15-Nov-2024]
      • Violation Score: 3
  7. Routine Inspection

    1 infraction

    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: - Rodent droppings observed in the following areas:
      • - Under back room storage shelves.
      • - Along floor/ wall edges behind door between front service area and back area.
      • - Along floor/ wall edges under front service area equipment (prep cooler, sinks, storage cabinets).
      • Corrective Action(s): - Remove droppings and thoroughly clean above noted areas.
      • - Use 100-200 ppm chlorine bleach solution (1 tsp chlorine bleach + 1 L water) on affected areas.
      • - Use glueboard and snap traps.
      • - Ensure all spilled food/ syrups are cleaned up immediately to avoid potential pest attraction.
      • - Continue to monitor pest activity.
      • - It is recommended that a pest control company provided regular pest control service to the premises.
      • [Correction Date: 10-June-2024]
      • Violation Score: 3
  8. Routine Inspection

    1 infraction

    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: - Rodent droppings observed in the following areas:
      • - Under back room storage shelves.
      • - Under and behind ice machine.
      • - Along floor/ wall edges under 2-compartment sink.
      • - Along floor/ wall edges under front service area equipment (prep cooler and sinks).
      • Corrective Action(s): - Thoroughly clean the above noted areas.
      • - Use 100-200 ppm chlorine bleach sanitizing solution on affected areas (1 tsp bleach + 1 L water)
      • - Use glueboards and snap traps.
      • - Continue to monitor pest activity. It is recommended that a pest control company provide regular services.
      • [Correction Date: 24-Jan-2024]
      • Violation Score: 3
  9. Follow-Up Inspection

    1 infraction

    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: - Beverage syrups stored on shelf directly beside mop sink basin.
      • Corrective Action(s): - Do not store food items beside mop sink.
      • - Install a barrier between mop sink and storage shelf. Barrier material must be durable, smooth, non absorbent, and easily cleanable.
      • [Correction Date: 21-July-2023]
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: - Food debris and/ or dirt accumulation noted in the following areas:
      • - Under mop sink.
      • - Between freezer and domestic cooler/ freezer.
      • - Under prep cooler/ ice bin/ blender washing sink.
      • Corrective Action(s): - Thoroughly clean the above noted areas and all other areas and hard to reach areas.
      • [Correction Date: 18-July-2023]
      • Violation Score: 3
      • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation: - 2-Compartment sink faucet extends past the sink compartments.
      • Corrective Action(s): - Replace 2-compartment sink faucet. Ensure that it is sized to fit so that it doesn't extend past the sink compartments.
      • [Correction Date: 21-July-2023]
      • Violation Score: 3
  10. Routine Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): - Wiping cloths not stored in sanitizing solution.
      • - Employee did not know about sanitizing solution or how to make it.
      • - Blenders and equipment are not sanitized after use.
      • Corrective Action(s): - Store wiping cloths in 100-200 ppm chlorine bleach sanitizing solution. (1 tsp chlorine bleach + 1 L water).
      • - Wash and SANITIZE blenders and equipment after use. Use 100-200 ppm chlorine bleach sanitizing solution to sanitize.
      • [Correction Date: Immediately]
      • **Train employees accordingly.**
      • Violation Score: 5
      • 303 - Equipment/facilities/hot & cold water for sanitary maintenance not adequate [s. 17(3); s. 4(1)(f)]
      • Observation (CORRECTED DURING INSPECTION): - 2-compartment sink intended for warewashing not being used. Unit was being used for dry storage items.
      • - Prep sink intended for washing fruits was being used for "warewashing"
      • Corrective Action(s): - Remove all items from 2-compartment sink. Unit cannot be used for storage. It must be used for warewashing and sanitizing.
      • - Prep sink must be used for warewashing only.
      • [Correction Date: Immediately]
      • Violation Score: 5
      • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): - Handsink not accessible. Dry drink mixes, sugar, and carton beverages stored inside sink.
      • - Liquid soap not available at handsink.
      • Corrective Action(s): - Remove all items from handsink immediately.
      • - Provide liquid soap at handsink.
      • [Correction Date: Immediately]
      • - The handsink must be accessible at all times and provided with hot and cold water, liquid soap, and papertowels.
      • - The handsink must only be used for handwashing purposes.
      • Violation Score: 5
    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: 1. Open containers of dry drink mixes stored in handsink. Water from handwashing splashed into open containers of drink mixes.
      • 2. Metal tins of drink syrups stored directly on the ground under blender area and blender sink beside cleaning chemicals.
      • 3. Single compartment fruit prep sink also being used for warewashing purposes as warewashing sink unavailable for use.
      • Corrective Action(s): 1. Discard drink mixes and sugar.
      • 2. Store all food items at least 6" (15 cm) off the ground. Do not store food items among or near cleaning chemicals.
      • 3. Single compartment fruit prep sink is to be used for fruit/ food prep ONLY.
      • [Correction Date: Immediately]
      • Violation Score: 9
      • 309 - Chemicals, cleansers, & similar agents stored or labeled improperly [s. 27]
      • Observation: - "Bleach" stored in used dishwashing soap bottle. When poured out, "bleach" appears soapy.
      • - Spray bottle containing 200 ppm chlorine bleach solution not labelled. Employee unsure of contents until a test paper was used.
      • Corrective Action(s): - Discard soapy "bleach".
      • - Store chemicals in original labelled containers.
      • - Label spray bottle properly.
      • [Correction Date: 04-July-2023]
      • Violation Score: 3
  11. Follow-Up Inspection

    0 infractions

  12. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Soap and paper towels not available at the hand washing sink.
      • Corrective Action(s): Corrected during the inspection. Ensure that the facility is always supplied with soap and paper towels.
      • Violation Score: 15
    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation (CORRECTED DURING INSPECTION): A jug of milk was stored directly in the ice machine. The ice could be directly contaminated by anything placed directly inside of it.
      • Corrective Action(s): Discontinue this practice. Corrected during the inspection.
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Prep cooler had an ambient temperature of between 9-13 C. Operator stated that a part is on order for this cooler.
      • Corrective Action(s): Fix within one week. All foods in the cooler were moved to a working cooler or placed on ice temporarily.
      • Violation Score: 9
  13. Routine Inspection

    0 infractions

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