Skip to content
Loading map…

C & E Home - Mental Health

1818 Westview Dr, North Vancouver BC V7M 3A8 · Mental Health

Official record from Vancouver Coastal →

Inspection summary

C & E Home - Mental Health has been inspected 14 times by Vancouver Coastal Health since July 14, 2021. The most recent inspection, on October 7, 2026, found no infractions.

4 of 14 inspections on record found no infractions at all. In the past 12 months there were 3 inspections with 3 infractions recorded. All recorded findings relate to upkeep, equipment or paperwork rather than direct health risks.

The last 2 inspections in a row found no infractions. Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for your health. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 43 times across 9 separate inspections, most recently on March 4, 2026. For example: The facility has written policies and procedures as prescribed by the regulation [RCR Sec 85(2)(b-l)]

  • Building, plumbing and upkeepLower risk

    Floors, walls and ceilings must be clean and in good repair, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate health risk on their own, but persistent problems can lead to pest or sanitation issues.

    Recorded 7 times across 5 separate inspections, most recently on March 4, 2026. For example: Rooms and common areas are well ventilated, in a good state of repair, safe and clean condition [RCR Sec 22(1)]

  • Food safety training and certificationLower risk

    Many jurisdictions require a trained or certified person on site, such as a certified food handler. These findings mean the training record or the trained person was missing at the time. They do not by themselves mean anything was handled unsafely.

    Recorded 5 times across 3 separate inspections, most recently on November 19, 2024. For example: Prior to employment the licensee obtained the appropriate information regarding the staff person [RCR Sec 37(1)]

  • Equipment and utensilsLower risk

    Equipment has to be made of cleanable materials, kept in good repair and stored properly. These findings are mostly about upkeep, like a cracked surface or worn part. They are generally lower risk but show how well the place is maintained.

    Recorded 2 times across 2 separate inspections, most recently on September 12, 2024. For example: Sufficient materials, supplies and equipment for the program of activities are readily accessible and safe, and provided without charge [RCR Sec 55(3); Bill of Rights 2(c)]

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 24 times across 9 separate inspections, most recently on March 4, 2026. For example: Unintentional significant changes in weight are immediately referred to a health professional. [RCR Sec 83(4)(b),(5)(b)]

About this data

These results come from Vancouver Coastal Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

14 inspections

  1. Routine

    0 infractions

  2. Routine Follow-up

    0 infractions

  3. Routine

    3 infractions

    • Unintentional significant changes in weight are immediately referred to a health professional. [RCR Sec 83(4)(b),(5)(b)]
      • Immediate advice of a health care provider was not sought when the person in care experienced, unintentionally, a significant change in weight.
    • Rooms and common areas are well ventilated, in a good state of repair, safe and clean condition [RCR Sec 22(1)]
      • Rooms and common areas are not maintained in a safe and clean condition.
    • The facility has written policies and procedures as prescribed by the regulation [RCR Sec 85(2)(b-l)]
      • There is no written policy and procedure to monitor the nutrition of a person in care.
  4. Routine

    4 infractions

    • Menu provides a nutritious morning, noon and evening meal where each meal contains at least 3 food groups as per Canada Food Guide. [RCR Sec 62(2)(a)]
      • Meals are not nutritious.
    • Menu is based on the nutrition plans, nutrition needs, age, gender, and activity level of the persons in care. [RCR Sec 62(2)(c)(i)]
    • Adequate food is provided to meet the persons in cares' personal nutritional needs based on Canada's Food Guide and their nutrition plan [RCR Sec 66(1)]
      • Food is not adequate to meet personal nutritional needs based on Canada's Food Guide.
    • The facility has written policies and procedures as prescribed by the regulation [RCR Sec 85(2)(b-l)]
      • There is no written policy and procedure to monitor the nutrition of a person in care.
  5. Routine

    4 infractions

    • Menu provides a nutritious morning, noon and evening meal where each meal contains at least 3 food groups as per Canada Food Guide. [RCR Sec 62(2)(a)]
      • Meals are not nutritious.
    • Menu is based on the nutrition plans, nutrition needs, age, gender, and activity level of the persons in care. [RCR Sec 62(2)(c)(i)]
    • Adequate food is provided to meet the persons in cares' personal nutritional needs based on Canada's Food Guide and their nutrition plan [RCR Sec 66(1)]
      • Food is not adequate to meet the personal nutrition plan.
      • Food is not adequate to meet personal nutritional needs based on Canada's Food Guide.
    • The facility has written policies and procedures as prescribed by the regulation [RCR Sec 85(2)(b-l)]
      • There is no written policy and procedure to monitor the nutrition of a person in care.
  6. Routine

    13 infractions

    • Prior to and or on admission persons in care are informed of all charges, fees and other amounts that must be paid for accommodation and other services [RCR Sec 48(1) (a); Bill of Rights 4(c)]
    • Prior to or on admission persons in care are informed of the facility's policies respecting expressing concerns, making complaints and resolving disputes [RCR Sec 48(1)(b)]
    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(c)]
    • Reportable incidents have been reported with appropriate notifications [RCR Sec 77(2)(a)(b)(d);DOLSOP Preventing Opioid Overdose]
      • Did not immediately inform the medical health officer.
    • The care plan(s) contains all items that must be recorded under this regulation [RCR Sec 81(3)]
    • For facilities with 24 or fewer persons in care the nutrition plan(s) is reviewed on a regular basis. [RCR Sec 83(3)(a)]
    • When a manager resigns or is absent for more than 30 consecutive days notification to Community Care Facilities Licensing has been given and there is a replacement [RCR Sec 8(3)]
      • Notification has not been given.
    • Menu provides a nutritious morning, noon and evening meal where each meal contains at least 3 food groups as per Canada Food Guide. [RCR Sec 62(2)(a)]
      • Meals are not nutritious.
    • Menu is based on the nutrition plans, nutrition needs, age, gender, and activity level of the persons in care. [RCR Sec 62(2)(c)(i)]
    • Adequate food is provided to meet the persons in cares' personal nutritional needs based on Canada's Food Guide and their nutrition plan [RCR Sec 66(1)]
      • Food is not adequate to meet personal nutritional needs based on Canada's Food Guide.
    • Rooms and common areas are well ventilated, in a good state of repair, safe and clean condition [RCR Sec 22(1)]
      • Rooms and common areas are not maintained in a good state of repair.
    • The facility has written policies and procedures as prescribed by the regulation [RCR Sec 85(2)(b-l)]
      • There is no written policy and procedure to monitor the nutrition of a person in care.
    • Employee performance is reviewed regularly to ensure that they continue to meet the requirements of this regulation and demonstrates the competence required for their duties [RCR Sec 40(1),(3)]
      • Employee performance is not reviewed regularly.
  7. Routine Follow-up

    9 infractions

    • Prior to and or on admission persons in care are informed of all charges, fees and other amounts that must be paid for accommodation and other services [RCR Sec 48(1) (a); Bill of Rights 4(c)]
    • Prior to or on admission persons in care are informed of the facility's policies respecting expressing concerns, making complaints and resolving disputes [RCR Sec 48(1)(b)]
    • There is access to a fair, prompt and effective process to express concerns, make complaints or resolve disputes within the facility [RCR Sec 60; Bill of Rights 3(d)]
      • Complaints, concerns and disputes are not responded to promptly.
    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(c)]
    • Reportable incidents have been reported with appropriate notifications [RCR Sec 77(2)(a)(b)(d);DOLSOP Preventing Opioid Overdose]
      • Did not immediately inform the medical health officer.
    • A short term care plan is developed on admission to guide staff in protecting and promoting the health and safety of the person in care [RCR Sec 80(1); Bill of Rights 1(a)]
      • Short term care plan(s) were not developed.
    • Rooms and common areas are well ventilated, in a good state of repair, safe and clean condition [RCR Sec 22(1)]
      • Rooms and common areas are not maintained in a good state of repair.
      • Rooms and common areas are not maintained in a safe and clean condition.
    • Prior to employment the licensee obtained the appropriate information regarding the staff person [RCR Sec 37(1)]
      • No criminal record check was obtained.
    • Employee performance is reviewed regularly to ensure that they continue to meet the requirements of this regulation and demonstrates the competence required for their duties [RCR Sec 40(1),(3)]
      • Employee performance is not reviewed regularly.
  8. Routine

    22 infractions

    • Prior to and or on admission persons in care are informed of all charges, fees and other amounts that must be paid for accommodation and other services [RCR Sec 48(1) (a); Bill of Rights 4(c)]
    • Prior to or on admission persons in care are informed of the facility's policies respecting expressing concerns, making complaints and resolving disputes [RCR Sec 48(1)(b)]
    • Prior to and or on admission persons in care are informed on how to express concerns or make complaints to the medical health officer or the Patient Care Quality Office [RCR Sec 48(1)(c); Bill of Rights 3(e)]
      • Persons in care are not advised on how to express concerns or make complaints to the medical health officer.
      • Persons in care are not advised on how to express concerns or make complaints under the Patient Care Quality Review Board Act.
    • Persons in care who make prepayments are provided written terms and conditions under which a refund may be made [CCALA Sec 19; Bill of Rights 4(d)]
    • There is access to a fair, prompt and effective process to express concerns, make complaints or resolve disputes within the facility [RCR Sec 60; Bill of Rights 3(d)]
    • The facility has a written policy and procedure for obtaining consent, in accordance with Part 3 of the Health Care (Consent) and Care Facility (Admission) Act, before admitting an adult to the community care facility. [RCR Sec 85(2)(m)]
    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(c)]
    • Reportable incidents have been reported with appropriate notifications [RCR Sec 77(2)(a)(b)(d);DOLSOP Preventing Opioid Overdose]
      • Did not immediately inform the parent, representative, or contact person.
      • Did not immediately inform the medical health officer.
      • Did not immediately inform the funding program (if applicable).
    • A short term care plan is developed on admission to guide staff in protecting and promoting the health and safety of the person in care [RCR Sec 80(1); Bill of Rights 1(a)]
      • Short term care plan(s) were not developed.
    • There is a suitable ongoing planned program of physical, social and recreational activities that meets the objectives of the care plan [RCR Sec 55(1)(a); Bill of Rights 2(c)]
    • Sufficient materials, supplies and equipment for the program of activities are readily accessible and safe, and provided without charge [RCR Sec 55(3); Bill of Rights 2(c)]
      • There is insufficient quantity and variety of supplies, material and equipment for the program of activities.
    • Care plan(s) is reviewed and, if necessary, modified if there is a substantial change in the circumstances of the person in care or at least once a year [RCR Sec 81(4)(b)]
      • Care plan(s) are not reviewed and, if necessary, modified if there is a substantial change.
    • There is at least one accessible and conveniently located telephone, for use only by persons in care [RCR Sec 18]
      • No private Line.
    • Rooms and common areas are well ventilated, in a good state of repair, safe and clean condition [RCR Sec 22(1)]
      • Rooms and common areas are not maintained in a good state of repair.
      • Rooms and common areas are not maintained in a safe and clean condition.
    • Bathrooms have slip resistant material on the bottom of bathtub(s) and shower(s), [RCR Sec 30(b)]
    • The facility has written policies and procedures as prescribed by the regulation [RCR Sec 85(2)(b-l)]
      • There is no written policy and procedure for responding to reportable incidents.
    • There is a copy of each policy and procedure of the medication safety and advisory committee [RCR Sec 85(3)]
    • Record of food purchases, menus and menu substitutions. [RCR Sec 87(a)(b)]
      • No record of food purchases.
    • Prior to employment the licensee obtained the appropriate information regarding the staff person [RCR Sec 37(1)]
    • Employee performance is reviewed regularly to ensure that they continue to meet the requirements of this regulation and demonstrates the competence required for their duties [RCR Sec 40(1),(3)]
      • Employee performance is not reviewed regularly.
    • Persons in care have at all times immediate access to an employee who is certified in first aid and CPR, knowledgeable about their medical condition and able to communicate with emergency personnel [RCR Sec 43(1);DOLSOP Preventing Opioid Overdose]
      • There is lack of immediate access to an employee who is certified in first aid and CPR.
    • First aid supplies are readily accessible to all employees, including while care is provided off the facility premises [RCR Sec 43(2);DOLSOP Preventing Opioid Overdose]
      • The first aid supplies are insufficient.
  9. Routine

    4 infractions

    • Care plan(s) is reviewed and, if necessary, modified if there is a substantial change in the circumstances of the person in care or at least once a year [RCR Sec 81(4)(b)]
      • Care plan(s) are not reviewed and, if necessary, modified if there is a substantial change.
    • Employee performance is reviewed regularly to ensure that they continue to meet the requirements of this regulation and demonstrates the competence required for their duties [RCR Sec 40(1),(3)]
      • Employee performance is not reviewed regularly.
    • Employees on duty are sufficient in numbers, training, experience, and organized in an appropriate pattern to meet the needs of the persons in care and assist in activities of daily living. [RCR Sec 42(1);DOLSOP Preventing Opioid Overdose]
      • The facility does not have trained awake staff at all times.
    • Persons in care have at all times immediate access to an employee who is certified in first aid and CPR, knowledgeable about their medical condition and able to communicate with emergency personnel [RCR Sec 43(1);DOLSOP Preventing Opioid Overdose]
      • There is lack of immediate access to an employee who is certified in first aid and CPR.
  10. Routine

    1 infraction

    • Bathrooms have slip resistant material on the bottom of bathtub(s) and shower(s), [RCR Sec 30(b)]
  11. Routine

    0 infractions

  12. Routine

    0 infractions

  13. Routine Follow-up

    5 infractions

    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(c)]
    • Reportable incidents have been reported with appropriate notifications [RCR Sec 77(2)(a)(b)(d);DOLSOP Preventing Opioid Overdose]
      • Did not immediately inform the parent, representative, or contact person.
      • Did not immediately inform the medical practitioner or nurse practitioner.
      • Did not immediately inform the medical health officer.
      • Did not immediately inform the funding program (if applicable).
    • A record is kept of minor accidents, illnesses and medication errors involving persons in care that do not require medical attention and are not reportable incidents [RCR Sec 88(a)]
    • A record is kept of unexpected events involving persons in care [RCR Sec 88(b)]
    • Persons in care with a mobility aid are able to access all areas intended for their use [RCR Sec 14(1)]
  14. Routine

    16 infractions

    • Employees have been trained in the implementation of the plans and in the use of emergency equipment [RCR Sec 51(3)]
      • Employees have not been trained in the emergency plan.
    • Care plans take into account the persons in care's unique abilities, physical, social and emotional needs, and cultural and spiritual preferences [RCR Sec 81(2)(b); Bill of Rights 1(b)]
    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(c)]
    • Reportable incidents have been reported with appropriate notifications [RCR Sec 77(2)(a)(b)(d);DOLSOP Preventing Opioid Overdose]
      • Did not immediately inform the parent, representative, or contact person.
      • Did not immediately inform the medical practitioner or nurse practitioner.
      • Did not immediately inform the medical health officer.
      • Did not immediately inform the funding program (if applicable).
      • Did not immediately report overdoses and administration of Naloxone
    • A record is kept of minor accidents, illnesses and medication errors involving persons in care that do not require medical attention and are not reportable incidents [RCR Sec 88(a)]
    • A record is kept of unexpected events involving persons in care [RCR Sec 88(b)]
    • A record is kept of reportable incidents involving persons in care [RCR Sec 88(c)]
    • Person(s) in care has been provided with the appropriate documentation to keep in their possession when away from the facility [RCR Sec 56(1)]
      • The person in care has not been provided with documentation.
    • The care plan(s) contains all items that must be recorded under this regulation [RCR Sec 81(3)]
      • Does not include an assessment of the nature of the risk of falling presented by the person in care.
      • Does not include a fall prevention plan.
      • Does not include a nutrition plan that assesses a person in care's nutrition status.
      • Does not include if a person in care has been determined to be at risk of leaving a community care facility without notification of an employee, a plan to prevent the person in care from leaving.
      • Does not include if a person in care has been determined to be at risk of leaving a community care facility without notification of an employee, a plan to locate the person in care.
      • Does not include behavioural intervention, if applicable.
      • Does not include if a person in care is released on leave under the Mental Health Act or is admitted to the community care facility under an enactment or court order, any condition or requirement.
      • Does not include an oral health care plan.
      • Does not include a recreation and leisure plan.
      • Does not specify the nutrition to be provided to the person in care, including any therapeutic diets.
    • The implementation of care plans is monitored on a regular basis to ensure proper implementation [RCR Sec 81(4)(a)]
    • Care plan(s) is reviewed and, if necessary, modified if there is a substantial change in the circumstances of the person in care or at least once a year [RCR Sec 81(4)(b)]
    • For facilities with 24 or fewer persons in care, a nutrition plan is developed assessing specific nutrition needs and consider risk of being inadequately nourished. [RCR Sec 83(1)]
      • Nutrition plan does not assess specific nutrition needs.
      • Nutrition plan does not consider risk of being inadequately nourished.
    • There is a MSAC with the appropriate membership [RCR Sec 68(1)]
      • MSAC does not include the manager or a person designated by the manager.
      • MSAC does not include the supervising pharmacist appointed under RCR Sec 68(2).
      • When employed the MSAC does not include the health professional responsible for the immediate supervision of health care services.
    • A supervising pharmacist has been appointed RCR [Sec 68(2)]
      • Does not serves on the MSAC.
    • Persons in care with a mobility aid are able to access all areas intended for their use [RCR Sec 14(1)]
    • The written policies and procedures are reviewed and revised if necessary at least once each year [RCR Sec 85(1)(b)]

Nearby inspected facilities

Own this business? Add a badge to your website