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Chartwell Willow Retirement Community

12275 224th St, Maple Ridge · Institutional Kitchen

Official record from Fraser Health →

Inspection summary

Chartwell Willow Retirement Community has been inspected 27 times by Fraser Health Authority since October 30, 2017. The most recent inspection, on September 1, 2026, found no infractions.

6 of 27 inspections on record found no infractions at all. In the past 12 months there were 3 inspections with 2 infractions recorded. The higher-risk findings here relate to: Cleaning and sanitizing, Pests and Handwashing and staff hygiene.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded 9 times across 9 separate inspections, most recently on August 31, 2026. For example: 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]

  • PestsHigher risk

    Signs of mice, rats, cockroaches or flies, or gaps and clutter that let them get in or hide. Pests carry bacteria and can contaminate food and surfaces, so evidence of activity is treated seriously and usually triggers a follow-up visit.

    Recorded 8 times across 8 separate inspections, most recently on October 9, 2025. For example: 304 - Premises not free of pests [s. 26(a)]

  • Handwashing and staff hygieneHigher risk

    Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.

    Recorded 2 times across 2 separate inspections, most recently on March 14, 2023. For example: 401 - Adequate handwashing stations not available for employees [s. 21(4)]

  • Food temperature controlHigher risk

    Bacteria multiply fastest between about 4 °C and 60 °C (40 °F to 140 °F). Inspectors check that cold food stays cold, hot food stays hot, cooked food is cooled quickly, and that staff have accurate thermometers. Temperature problems are one of the most common causes of food poisoning, so these are treated as critical findings.

    Recorded once on August 16, 2021. For example: 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]

  • Building, plumbing and upkeepLower risk

    Floors, walls and ceilings must be smooth and clean, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate food-safety risk on their own, but persistent problems can lead to pest or sanitation issues.

    Recorded 9 times across 9 separate inspections, most recently on August 31, 2026. For example: 306 - Food premises not maintained in a sanitary condition [s. 17(1)]

About this data

These results come from Fraser Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

27 inspections

  1. Follow-Up Inspection

    0 infractions

  2. Routine Inspection

    2 infractions

    • 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
      • Observation: Minor grim buildup observed inside the ice machine
      • Corrective Action(s): Operator to clean and sanitize the ice machine.
      • Date to be corrected by: Immediately
      • Violation Score: 5
    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Observed dust and food debris accumulation under the equipment on cook line and back storage.
      • Corrective Action(s): Operator to clean the above mentioned area.
      • Date to be correcetd by: Immediately
      • Violation Score: 3
  3. Follow-Up Inspection

    0 infractions

  4. Follow-Up Inspection

    0 infractions

  5. Follow-Up Inspection

    1 infraction

    • 103 - Failure to hold a valid permit while operating a food service establishment [s. 8(1)]
      • Observation (CORRECTED DURING INSPECTION): This servery kitchen requires an operating permit. Please submit an application form multi facility
      • Date to be corrected by: October 23 2025
      • Corrective Action(s):
      • 304 - Premises not free of pests [s. 26(a)]
      • Observation: Evidence of a mouse infestation in the kitchen, droppings under shelves and by the steam warmer.
      • Date to be corrected by Oct 23 2025
      • Corrective Action(s):
      • Violation Score:
  6. Routine Inspection

    2 infractions

    • 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
      • Observation: -black mold/debris observed on the True refrigerator door seals
      • -black mold/algae growing on the ice maker interior surfaces
      • -dried food debris observed on the meat slicer sharpener
      • Corrective Action(s): clean and sanitize all noted surfaces
      • Violation Score: 15
    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: -drain flies infesting the kitchen, numerous flies observed in the mop room and under the sinks
      • -evidence of a mouse activity, mouse droppings observed under the employee hand sink
      • Corrective Action(s): please eliminate both pest infestations
      • Violation Score: 9
      • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation: UV fly trap installed by the mop room is not working
      • Corrective Action(s): please repair or replace the fly trap
      • Violation Score: 3
  7. Follow-Up Inspection

    1 infraction

    • 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
      • Observation (CORRECTED DURING INSPECTION): Mouse droppings observed on shelf below stand mixer where dough hook and mixing paddle were stored.
      • Corrective Action(s): Clean hook, paddle and shelf. Store these in an alternate location (well above ground) to prevent mice from accessing food contact surfaces.
      • Violation Score: 15
  8. Follow-Up Inspection

    2 infractions

    • 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
      • Observation (CORRECTED DURING INSPECTION): Rodent droppings observed under cutting board racks and next to immersion blender stored on bottom shelf of prep table in cook line area next to hand washing station. Staff stated they clean this area daily.
      • Corrective Action(s): Store all food contact surfaces stored on this shelf in an alternate location over night where mice cannot access them. Continue to clean and sanitize this area in the morning before any food contact surfaces are stored on this shelf for the day.
      • Violation Score: 15
    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: Mouse activity observed inside box of raw squash under prep table near office.
      • Corrective Action(s): Obtain pest proof bins for all produce stored on this shelf (onions, squash, etc). Due: April 25, 2025
      • Violation Score: 3
  9. Routine Inspection

    1 infraction

    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: Mouse droppings observed on bottom shelves of three stainless steel tables in main kitchen area as well as on floor in the corner of the dry storage area. Pest control company currently in twice per month.
      • Corrective Action(s): Deep clean all these areas and recommend bleaching areas with a 1 part bleach to 9 parts water solution to remove pheromone trail. Due: 1 week.
      • Also recommend installing pest proof weather stripping under the doors that lead to dining area.
      • Violation Score: 9
  10. Routine Inspection

    1 infraction

    • 304 - Premises not free of pests [s. 26(a)]
      • Observation (CORRECTED DURING INSPECTION): One mice observed to be caught in trap under the work station infront of office.
      • Corrective Action(s): Staff removed mice at the time of inspection. Reviewed pest control reports. Continue to monitor for pests.
      • Violation Score: 3
      • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation: 1) Two 1/10 ceiling panels observed to be open near the electrical pillars
      • 2) Food debris observed under wire shelves in dry storage.
      • Corrective Action(s): 1) Ensure to cover all openings as they may be potential entrance points for pests.
      • 2) Ensure to clean above mentioned area
      • Date To Be Corrected: Immediately
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Shatter proof shield missing for light fixture in dry storage
      • Corrective Action(s): Ensure to replace shatter proof shield.
      • Date of Correction: Nov 30th
      • Violation Score: 3
  11. Routine Inspection

    1 infraction

    • 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
      • Observation: Flooring in the kitchenette downstairs has loose and worn tiles
      • Corrective Action(s): Flooring is to be replaced downstairs, work order has been issued.
      • Correct: 6 months
      • Violation Score: 1
  12. Routine Inspection

    1 infraction

    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Found slight build up of grease and food debris on door handles of coolers/freezers, debris noted under and around downstairs dishwasher, grease is dripping from exhaust system
      • Corrective Action(s): A deep clean of frequently touched areas, and floors in hard to reach areas is required.
      • Exhaust hood is due for a professional cleaning, however, regular cleaning of the filters, surfaces in the hood need to be done.
      • CORRECT: 1 week
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation (CORRECTED DURING INSPECTION): Found a metal strainer that was broken and frayed hanging above dishwasher
      • Corrective Action(s): Ensure all equipment is in good working condition.
      • Item discarded during inspection
      • Violation Score: 3
  13. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Hand sink in the middle of the kitchen did not have paper towel
      • Corrective Action(s): Ensure all paper towel dispensers are well stocked at all times
      • CORRECT: immediately
      • Violation Score: 5
    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: Fruit/drain flies noted in the meat slicer room.
      • Corrective Action(s): Continue to work on drains and keeping the floor clean.
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Cover for oatmeal is heavily cracked and may leave pieces in the oatmeal.
      • Corrective Action(s): Replace plastic cover, or move oatmeal to containers that are in good condition.
      • CORRECT: today
      • Violation Score: 3
  14. Follow-Up Inspection

    0 infractions

  15. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Kitchen utensils stored inside of hand sink during inspection. Handsinks should be clear of any obstructions in order to encourage handwashing among staff and present cross-contamination of food complaint surfaces
      • Corrective Action(s):
    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: Drain fly activity observed directly under the dishwasher. Leaking dishwasher may be contributing to fly presence. Leaking dishwasher may be contributing to fly presence. Flies present a contamination hazard throughout the kitchen as they may transfer bacteria or other microbes to various foods or food contact surfaces.
      • Date to be corrected by: Immediately
      • Corrective Action(s): Clean the drain area from dirt and food debris and place your fly traps around this area. Contact pest control company and inform them of the fly presence.
      • Violation Score:
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: 1) Microwave observed to have dried food spillage, splatter.
      • Date to be corrected by: Immediately
      • 2) Wire shelving inside walk in cooler is very rusty in some areas. Flaking rust can contaminate food items from this shelving
      • Date to be corrected by: 1 year
      • Corrective Action(s): 1) Clean the microwave
      • 2) Replace shelving
      • Violation Score:
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Dishwasher observed to be leaking during cycle. This can attract pests
      • Date to be corrected by: 1 week
      • Corrective Action(s): Repair dishwasher
      • Violation Score:
  16. Follow-Up Inspection

    1 infraction

    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Wire rack shelving inside walk in cooler observed with rust build up
      • Corrective Action(s): New shelving has been ordered.
      • Violation Score: 3
  17. Follow-Up Inspection

    2 infractions

    • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION): Glass cooler observed to be not properly cold holding. Temperature at 11 to 12c. All PHF's discarded
      • Corrective Action(s): Do not use until cooler has been repaired or replaced
      • Violation Score: 15
    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Ice machine observed not properly cleaned as additional cleaning required.
      • Corrective Action(s): Clean as directed
      • Violation Score: 9
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Glass cooler observed not properly cold holding .
      • Wire rack shelving inside walk in cooler observed with rust build up
      • Corrective Action(s): Repair or replace malfunctioning cooler
      • Replace wire rack shelving
      • Violation Score: 9
  18. Routine Inspection

    1 infraction

    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: Flies observed in dry food storage room.
      • Corrective Action(s): Eliminate flies
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Underside of shelving above all food preparation surfaces observed with food splatter build up.
      • Ice machine observed with mould build up.
      • Floor below shelving inside dry food storage observed with food spillage build up.
      • Wire rack shelving inside glass cooler observed with food product build up.
      • Corrective Action(s): Clean all surfaces as directed. These should be done daily.
      • Clean ice machine. Ice machine should be cleaned and sanitized at least monthly
      • Clean floor in dry food storage room.
      • Remove and clean all wire rack shelving in glass cooler
      • Violation Score: 15
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Wire rack shelving inside walk in cooler observed with rust build up.
      • Light fixture in dry food storage room observed to be flickering
      • Corrective Action(s): Replace wire rack shelving.
      • Repair light fixture
      • Violation Score: 9
      • 312 - Items not required for food premises operation being stored on the premises [s. 18]
      • Observation: Meat slicer no longer used as premises is ordering presliced meat items.
      • Corrective Action(s): Remove from the kitchen and place into storage.
      • Violation Score: 1
  19. Routine Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): Non food contact area on meat slicer not properly cleaned.
      • Corrective Action(s):
      • Violation Score: 5
    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Small amount of mould observed in ice making portion of ice machine.
      • Underside of shelving above the grill requires cleaning
      • Corrective Action(s): Clean ice machine more frequently.
      • Clean underside of counter more frequently to prevent a build up of product.
      • Violation Score: 3
  20. Routine Inspection

    1 infraction

    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Underside of shelving above the grill requires cleaning
      • Corrective Action(s):
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Lighting intensity needs to be increased in waitress area where ice machine is located.
      • Replace burned out fluorescent lights in kitchen light fixture above the grill.
      • Corrective Action(s):
      • Violation Score: 3
  21. Routine Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): Dishwasher soap dispenser observed to be empty but alarm signalling the unit was out of soap was not being sounded.
      • Corrective Action(s): As a precaution, all dishware/utensils were rewashed. Soap dispenser refilled
      • Contact ecolab to verify alarm is working properly when unit runs out of soap.
      • Violation Score: 5
    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Underside of shelving directly above food preparation surfaces requires cleaning due to food splatter build up
      • Underside of hot holding unit requires cleaningdue to food splatter buildup
      • Corrective Action(s): These are to be cleaned daily.
      • Violation Score: 9
  22. Follow-Up Inspection

    0 infractions

  23. Follow-Up Inspection

    1 infraction

    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Grease accumulation observed on sides of equipment located under ventilation/exhause hood - Also underneath.
      • Area under dishwasher showed grease along walls and debris along edges of floor
      • Plastic film dispensers were not cleaned - debris on outside and inside of dispenser. Saran wrap is in food contact surface and therefore requires diligent washing and sanitizing of hits container/lid
      • Corrective Action(s): Clean these areas and increase the frequency of cleaning for these areas to ensure that grease/debris does not build up. It is a fire hazard concern as well as pest attractment.
      • The plastic dispenser must be cleaned and sanitized immediately and routinely cleaned until the new dispenser arrives.
  24. Routine Inspection

    2 infractions

    • 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
      • Observation (CORRECTED DURING INSPECTION): Knife rack had debris inside and fallen knives. It could not be opened without a screwdriver and therefore was not being cleaned.
      • Corrective Action(s): Operator voluntarily discarded the knife rack. Recommend to purchase a magnetic strip which can be easily cleaned.
      • Violation Score:
    • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation: Back door left open with a cinderblock for an extended period.
      • Corrective Action(s): Keep door closed when not in-use
      • Violation Score:
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Underneath/beside fryer and grill has visible debris
      • A/C unit near dishwasher has debris on topside
      • Dishwashing area - drains appears dirty as does floor and wall area
      • Fridges in hallway are dirty on outside - handles especially
      • Stand up freezer had debris on base shelf.
      • Plastic film dispensers were dirty on outside. Second dispenser missing lid and debris inside
      • Corrective Action(s): Address these areas with cleaning
      • Violation Score:
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Light bulbs do not turn on in ventilation/exhaust hood
      • Corrective Action(s): Fix to ensure that food contact aeas are brightly lit
      • Violation Score:
      • 309 - Chemicals, cleansers, & similar agents stored or labeled improperly [s. 27]
      • Observation: Cleaner labelled as sanitizer incorrectly
      • Unlabelled bottles with chemicals inside
      • Corrective Action(s): Label bottles correctly
  25. Follow-Up Inspection

    0 infractions

  26. Follow-Up Inspection

    1 infraction

    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Ice machine requires additional cleaning
      • Top side of sandwich cooler requirs addtional cleaning
      • Handle to sandwich cooler requires cleaning
      • Corrective Action(s):
      • Violation Score: 9
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Light above ice machine not working
      • Corrective Action(s): Replace burned out light.
      • Violation Score: 3
  27. Routine Inspection

    2 infractions

    • 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
      • Observation: Ice machine requires cleaning due to mould build up
      • Corrective Action(s):
      • Violation Score: 5
    • 103 - Failure to hold a valid permit while operating a food service establishment [s. 8(1)]
      • Observation: Place 2017/2018 decal on operating permit to show it is valid
      • Corrective Action(s):
      • Violation Score: 1
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Clean handles to kitchen equipment ie sandwich cooler. This is to be done daily
      • Clean top side of sandwich cooler
      • Clean underside of counter next to hand wash sink due to food splatter build up
      • Clean juice dispensers
      • Corrective Action(s):
      • Violation Score: 15

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