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Chatters Southpointe Common

101 - 2030 50 Avenue Red Deer AB T4R 3A2 · Personal Services

Official record from Alberta →

Inspection summary

Chatters Southpointe Common has been inspected 8 times by Alberta Health Services (Environmental Public Health) since December 14, 2023. The most recent inspection, on October 7, 2026, found no infractions.

4 of 8 inspections on record found no infractions at all. In the past 12 months there were 6 inspections with 30 infractions recorded. The higher-risk findings here relate to: Hand hygiene and infection control.

The last 2 inspections in a row found no infractions. The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for clients. In personal service settings like salons, spas and tattoo studios, higher-risk findings are the ones that could spread infection from one client to the next, through broken skin, blood or instruments that were not properly cleaned and sterilized.

  • Hand hygiene and infection controlHigher risk

    Infection control is the core of a personal service inspection. Inspectors check that operators clean their hands and change gloves between clients, that a stocked hand sink is available, and that anything that breaks the skin is handled so blood-borne infections such as hepatitis B, hepatitis C and HIV cannot pass from one client to the next.

    Recorded once on August 25, 2026. For example: Is hand hygiene performed by the personal services worker when required, in a proper manner and are provisions available to perform hand hygiene?

  • Equipment and utensilsLower risk

    Instruments, chairs, tables and footbaths must be made of materials that can be cleaned, kept in good repair and stored so they stay clean. Single-use items such as nail files, buffers, razors and needles must be thrown away after each client.

    Recorded 15 times across 4 separate inspections, most recently on August 27, 2026. For example: Is reusable equipment disinfected properly?

  • Permits, records and postingLower risk

    Operating permits, client records, sterilization logs and required signage. Client records matter because they let health officials contact people if an infection is linked to the business.

    Recorded 7 times across 4 separate inspections, most recently on August 27, 2026. For example: Are facility-specific written procedures established to adequately describe safe and sanitary practices?

  • Food safety training and certificationLower risk

    Some jurisdictions require operators to complete infection-prevention training, or to hold specific qualifications for higher-risk services such as tattooing, piercing or electrolysis. These findings mean the training record was missing at the time. They do not by themselves mean a client was put at risk.

    Recorded once on August 25, 2026. For example: Do operators and personal services workers comply with the Personal Services Regulation and Standards and do they have the skills and knowledge to perform their duties in a safe and sanitary manner?

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 6 times across 4 separate inspections, most recently on August 27, 2026. For example: Are sinks accessible and used appropriately for the personal services provided?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

8 inspections

  1. Risk Management Inspection

    0 infractions

  2. Risk Management Inspection

    0 infractions

  3. Risk Management Inspection

    5 infractions

    • 03. Are facility-specific written procedures established to adequately describe safe and sanitary practices?
      • Required written procedures were not available at the time of inspection. Written procedure templates were provided, reviewed with the manager, and completed and signed during the inspection.
    • 12. Are personal services workers at the facility maintaining client records and where applicable, sterility documentation corresponding to that client?
      • Sterile single-use piercing cartridges were being used for piercing services; however, the required documentation was not being maintained. Staff confirmed that lot numbers for the cartridges were not being recorded with client records. Ensure sterility assurance documentation for all pre-purchased sterile piercing cartridges is maintained and that the applicable lot numbers are recorded and retained with the corresponding client records.
    • 20. Is reusable equipment disinfected properly?
      • Colour bowls were still being cleaned with soap and water only at the time of re-inspection. During the inspection, the requirement to clean and disinfect reusable equipment after use was reviewed with staff. Staff subsequently implemented the use of Lysol disinfectant on colour bowls following cleaning and demonstrated the procedure. The violation was corrected during the re-inspection.Ensure color bowls are cleaned and disinfected after each use using a low-level disinfectant with a valid DIN or MDL and in accordance with the manufacturer's instructions.
    • 30. Is the reprocessing area of a personal service facility that uses reusable equipment properly designed, managed and maintained to ensure the safety of clients?
      • A coffee mug containing coffee was observed within the reprocessing area during the inspection. Food and beverages should not be stored or consumed in reprocessing areas, as they may contribute to contamination of equipment and interfere with maintaining a sanitary reprocessing environment. CDI: The item was removed during the inspection and the requirement to keep the reprocessing area free of food and beverages was reviewed with staff. Ensure the reprocessing area is used solely for equipment reprocessing activities and remains free of food, beverages, and other non-essential items. It is recommended that signage be posted identifying the space as a "Reprocessing Area Only" to help prevent improper use of the area.
    • 31. Are sinks accessible and used appropriately for the personal services provided?
      • The handwashing sink was observed to be obstructed and was not supplied with soap and paper towels at the time of inspection. Accessible and properly supplied handwashing sinks are essential to support effective hand hygiene practices and reduce the risk of contamination and disease transmission. CDI: Staff removed the obstruction and supplied the sink with soap and paper towels. Ensure handwashing sinks remain accessible at all times and are continuously stocked with soap, paper towels, and warm running water.
  4. Monitoring Inspection

    10 infractions

    • 03. Are facility-specific written procedures established to adequately describe safe and sanitary practices?
      • Noted again: August 25, 2026The facility did not have written procedures that described the steps for cleansing skin and mucous membrane and the application of antiseptic products. Furthermore, there were no written procedures that described the steps for client care in the event of an accidental skin cut or puncture.
    • 06. Do operators and personal services workers comply with the Personal Services Regulation and Standards and do they have the skills and knowledge to perform their duties in a safe and sanitary manner?
      • During the inspection, the manager was unable to demonstrate knowledge of the applicable Personal Services Standards and reprocessing requirements. When asked questions regarding disinfection, reprocessing procedures, and infection prevention and control practices, the manager indicated that they did not know the requirements. Personal services workers were unwilling or unable to answer questions related to the procedures and practices performed within the facility. Ensure the operator and all personal services workers review and understand the applicable requirements of the Personal Services Standards and are able to demonstrate knowledge of the procedures, practices, and infection prevention and control measures related to the services they perform.
    • 08. Is hand hygiene performed by the personal services worker when required, in a proper manner and are provisions available to perform hand hygiene?
      • One staff member was observed reprocessing color bowls while wearing gloves. After completing the task, the staff member left the reprocessing area and proceeded to provide services to a client without removing gloves and performing hand hygiene. The same pair of gloves was used for both activities. Ensure gloves are removed immediately after completing reprocessing activities and hand hygiene is performed before commencing any client service. Staff must not wear the same pair of gloves between reprocessing activities and client services.
    • 09. Is a point of service risk assessment being performed of the condition of the client and of the equipment to be used on the client prior to performing a personal service?
      • Noted again: August 25, 2026An improper skin assessment is being completed on clients. Please ensure that any client with scabbed areas or open wounds on the treatment site are being declined for service.
    • 20. Is reusable equipment disinfected properly?
      • Two bottles of PREempt high-level disinfectant were available for reprocessing semi-critical equipment; however, both bottles were past their expiry date. Staff confirmed that no other high-level disinfectant was available for use in the facility. Ensure all expired high-level disinfectants are immediately removed from use and discarded. Obtain and use a valid, unexpired high-level disinfectant in accordance with the manufacturer's instructions. Semi-critical equipment must not be used on clients unless it has been properly reprocessed using an approved high-level disinfectant.
    • 20. Is reusable equipment disinfected properly?
      • No records were available to demonstrate that high-level disinfectant testing and monitoring activities were being documented. Records for daily minimum effective concentration testing, disinfectant change dates, test results, and/or staff initials were not maintained. Ensure records are maintained for all high-level disinfectant testing activities, including the date of testing, test strip results (pass/fail), disinfectant change dates, and the initials of the personal services worker performing the activity. Records must be available for review.
    • 20. Is reusable equipment disinfected properly?
      • No test strips were available on-site to verify the minimum effective concentration of the high-level disinfectant. Staff were unable to demonstrate that the high-level disinfectant was being tested as required prior to use. Ensure the test strips specified by the high-level disinfectant manufacturer are obtained and used to verify the minimum effective concentration each day the disinfectant is used. High-level disinfectant must not be used unless testing can be performed and verified in accordance with the manufacturer's instructions.
    • 20. Is reusable equipment disinfected properly?
      • Barbicide and Clippercide were used for the disinfection of combs and clippers. A staff member indicated that Barbicide solution was prepared by estimation rather than measuring the concentration according to the manufacturer's instructions. The manufacturer requires dilution at 62.5 mL of Barbicide concentrate per 1 L of water. Ensure all disinfectants are prepared, diluted, and used in accordance with the manufacturer's instructions. Staff must accurately measure Barbicide concentrate and water when preparing solutions and should use appropriate measuring devices to achieve the required dilution ratio.
    • 20. Is reusable equipment disinfected properly?
      • Colour bowls used during personal services were cleaned with soap and water; however, the manager confirmed that no disinfectant was used after cleaning. Ensure colour bowls are cleaned and disinfected after use. Following cleaning, a low-level disinfectant with a valid DIN or MDL must be used in accordance with the manufacturer's instructions to adequately disinfect reusable equipment prior to reuse.
    • 31. Are sinks accessible and used appropriately for the personal services provided?
      • The manager confirmed that the handwashing sink is routinely used for both handwashing and dishwashing. Used coffee mugs were observed in the handwashing sink at the time of inspection.Ensure the handwashing sink is not used for dishwashing, cleaning utensils, or any other purpose that may interfere with hand hygiene activities. Provide a separate sink or designated area for washing coffee mugs, dishes, and other food-service items to ensure the handwashing sink remains accessible and available for handwashing at all times.
  5. Risk Management Inspection

    7 infractions

    • 03. Are facility-specific written procedures established to adequately describe safe and sanitary practices?
      • The facility did not have written procedures that described the steps for cleansing skin and mucous membrane and the application of antiseptic products. Furthermore, there were no written procedures that described the steps for client care in the event of an accidental skin cut or puncture.
    • 09. Is a point of service risk assessment being performed of the condition of the client and of the equipment to be used on the client prior to performing a personal service?
      • An improper skin assessment is being completed on clients. Please ensure that any client with scabbed areas or open wounds on the treatment site are being declined for service.
    • 12. Are personal services workers at the facility maintaining client records and where applicable, sterility documentation corresponding to that client?
      • Lot number and sterility claims are not currently being tracked. Implementing this process is important, as it allows for product recalls and enables contact with clients who may have been affected by specific lot numbers or products.Please ensure that the lot number and sterility claim are recorded and attached to the corresponding client waivers.
    • 20. Is reusable equipment disinfected properly?
      • Framar barbicide is not being changed daily. As outlined by the manufacterer's website it is best practice to change the solution daily. Please ensure that the manufacterer's instructions are being followed.
    • 20. Is reusable equipment disinfected properly?
      • Tweezers for lash lifts and tints are currently being disinfected using Barbicide. As these tweezers may come into close contact with the eye's mucous membrane, a high-level disinfectant is required. Please ensure that eyelash tweezers are being disinfected and reprocessed with a high-level disinfectant.
    • 26. Are cosmetic products appropriate for their intended use and being handled properly?
      • Revive 7 products were observed being used and sold within the facility. Revive 7 has been flagged by Health Canada for product recalls. Follow-up will be conducted to ensure that the products are not part of the recall and are safe to sell. Communication with the facility has been completed to initiate a review of the products.
    • 31. Are sinks accessible and used appropriately for the personal services provided?
      • When asked, staff indicated that hand hygiene is being performed at the hair-washing sink during eyelash, eyebrow and waxing services. A hair-washing sink is not an appropriate location for hand hygiene, as it does not allow both hands to be available.Please ensure that hand hygiene is performed at a designated handwashing sink that allows for the use of both hands. Alcohol-based hand sanitizer with a valid NPN or DIN may be used when appropriate.
  6. Monitoring Inspection

    8 infractions

    • 03. Are facility-specific written procedures established to adequately describe safe and sanitary practices?
      • The facility did not have written procedures that described the steps for cleansing skin and mucous membrane and the application of antiseptic products. Furthermore, there were no written procedures that described the steps for client care in the event of an accidental skin cut or puncture.
    • 09. Is a point of service risk assessment being performed of the condition of the client and of the equipment to be used on the client prior to performing a personal service?
      • An improper skin assessment is being completed on clients. Please ensure that any client with scabbed areas or open wounds on the treatment site are being declined for service.
    • 12. Are personal services workers at the facility maintaining client records and where applicable, sterility documentation corresponding to that client?
      • Lot number and sterility claims are not currently being tracked. Implementing this process is important, as it allows for product recalls and enables contact with clients who may have been affected by specific lot numbers or products.Please ensure that the lot number and sterility claim are recorded and attached to the corresponding client waivers.
    • 20. Is reusable equipment disinfected properly?
      • Framar barbicide is not being changed daily. As outlined by the manufacterer's website it is best practice to change the solution daily. Please ensure that the manufacterer's instructions are being followed.
    • 20. Is reusable equipment disinfected properly?
      • Tweezers for lash lifts and tints are currently being disinfected using Barbicide. As these tweezers may come into close contact with the eye's mucous membrane, a high-level disinfectant is required. Please ensure that eyelash tweezers are being disinfected and reprocessed with a high-level disinfectant.
    • 20. Is reusable equipment disinfected properly?
      • The PreEmpt disinfectant was expired as of 2025. The disinfectant was being used on all equipment with non-critical surfaces. Please ensure that the disinfectant is replaced. Follow-up is required to confirm that non-expired disinfectant has been purchased.
    • 26. Are cosmetic products appropriate for their intended use and being handled properly?
      • Revive 7 products were observed being used and sold within the facility. Revive 7 has been flagged by Health Canada for product recalls. Follow-up will be conducted to ensure that the products are not part of the recall and are safe to sell. Communication with the facility has been completed to initiate a review of the products.
    • 31. Are sinks accessible and used appropriately for the personal services provided?
      • When asked, staff indicated that hand hygiene is being performed at the hair-washing sink during eyelash, eyebrow and waxing services. A hair-washing sink is not an appropriate location for hand hygiene, as it does not allow both hands to be available.Please ensure that hand hygiene is performed at a designated handwashing sink that allows for the use of both hands. Alcohol-based hand sanitizer with a valid NPN or DIN may be used when appropriate.
  7. Monitoring Inspection

    0 infractions

  8. Risk Management Inspection

    0 infractions

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