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Connect Richmond - Acquired Injury

10971 Mortfield Gate, Richmond BC V7A 2V7 · Acquired Injury

Official record from Vancouver Coastal →

Inspection summary

Connect Richmond - Acquired Injury has been inspected 5 times by Vancouver Coastal Health since November 12, 2021. The most recent inspection, on September 16, 2025, recorded 7 infractions.

1 of 5 inspections on record found no infractions at all. No inspections are on record from the past 12 months. All recorded findings relate to upkeep, equipment or paperwork rather than direct health risks.

Recent inspections have recorded more infractions than earlier ones, so it is worth reading the latest reports closely.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for your health. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 9 times across 3 separate inspections, most recently on September 16, 2025. For example: There is an emergency plan displayed in a prominent place that sets out procedures to prepare for, mitigate, respond to and recover from any emergency, including procedures for evacuation and how persons in care will be cared for [RCR Sec 51(1),(4)]

  • Food safety training and certificationLower risk

    Many jurisdictions require a trained or certified person on site, such as a certified food handler. These findings mean the training record or the trained person was missing at the time. They do not by themselves mean anything was handled unsafely.

    Recorded 4 times across 3 separate inspections, most recently on September 16, 2025. For example: The MSAC establishes and reviews training, orientation programs, and policies and procedures [RCR Sec 68(3);DOLSOP Preventing Opioid Overdose]

  • Equipment and utensilsLower risk

    Equipment has to be made of cleanable materials, kept in good repair and stored properly. These findings are mostly about upkeep, like a cracked surface or worn part. They are generally lower risk but show how well the place is maintained.

    Recorded once on February 17, 2023. For example: Employees have been trained in the implementation of the plans and in the use of emergency equipment [RCR Sec 51(3)]

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 4 times across 3 separate inspections, most recently on September 16, 2025. For example: There is a MSAC with the appropriate membership [RCR Sec 68(1)]

About this data

These results come from Vancouver Coastal Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

5 inspections

  1. Routine

    7 infractions

    • There is an emergency plan displayed in a prominent place that sets out procedures to prepare for, mitigate, respond to and recover from any emergency, including procedures for evacuation and how persons in care will be cared for [RCR Sec 51(1),(4)]
    • The facility has a written a policy and procedure for obtaining consent, in accordance with Part 3 of the Health Care (Consent) and Care Facility (Admission) Act, before admitting an adult to the community care facility. [RCR Sec 85(2)(m)]
    • There is a MSAC with the appropriate membership [RCR Sec 68(1)]
    • A supervising pharmacist has been appointed RCR [Sec 68(2)]
    • Self-administration of medication has been approved by the MSAC and the practitioner who ordered the medication, and is included in the care plan [RCR Sec 70(4)]
    • The MSAC establishes and reviews training, orientation programs, and policies and procedures [RCR Sec 68(3);DOLSOP Preventing Opioid Overdose]
    • The facility has written policies and procedures as prescribed by the regulation [RCR Sec 85(2)(b-l)]
  2. Routine

    6 infractions

    • There is an emergency plan displayed in a prominent place that sets out procedures to prepare for, mitigate, respond to and recover from any emergency, including procedures for evacuation and how persons in care will be cared for [RCR Sec 51(1),(4)]
      • A copy of the emergency plan is not displayed in a prominent place.
    • The facility has a written a policy and procedure for obtaining consent, in accordance with Part 3 of the Health Care (Consent) and Care Facility (Admission) Act, before admitting an adult to the community care facility. [RCR Sec 85(2)(m)]
    • For each person in care, there is a record showing the date of admission, and the consent to be admitted or to continue to be accommodated. [RCR Sec 77.1(1)(a)(b)]
    • Community Care Facilities Licensing has been immediately notified of any changes in the information provided under section 7 [RCR Sec 8(1)]
    • The MSAC establishes and reviews training, orientation programs, and policies and procedures [RCR Sec 68(3);DOLSOP Preventing Opioid Overdose]
    • The facility has written policies and procedures as prescribed by the regulation [RCR Sec 85(2)(b-l)]
      • There is no written policy and procedure on the orientation of new managers and employees, including orientation respecting the policies and procedures of the community care facility, the regulations and the Act.
  3. Routine Follow-up

    0 infractions

  4. Routine

    3 infractions

    • Employees have been trained in the implementation of the plans and in the use of emergency equipment [RCR Sec 51(3)]
      • Employees have not been trained in the emergency plan.
    • Prior to or on admission persons in care are informed of the facility's policies respecting expressing concerns, making complaints and resolving disputes [RCR Sec 48(1)(b)]
    • The MSAC establishes and reviews training, orientation programs, and policies and procedures [RCR Sec 68(3);DOLSOP Preventing Opioid Overdose]
  5. Routine

    2 infractions

    • Prior to and or on admission persons in care are informed of all charges, fees and other amounts that must be paid for accommodation and other services [RCR Sec 48(1) (a); Bill of Rights 4(c)]
    • The most recent routine inspection record is displayed in a prominent place. [RCR Sec. 11(1) (b), (2); Bill of Rights 4(b)]

Nearby inspected facilities

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