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Crest View Care Village

800 Cavell St Creston BC V0B 1G4 · Residential Care - Licensing

Official record from Interior Health →

Inspection summary

Crest View Care Village has been inspected 8 times by Interior Health Authority since August 10, 2016. The most recent inspection, on May 12, 2026, recorded 1 infraction.

1 of 8 inspections on record found no infractions at all. In the past 12 months there was 1 inspection with 1 infraction recorded. All recorded findings relate to upkeep, equipment or paperwork rather than direct health risks.

Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people in care. Higher-risk findings are the ones that could directly make someone sick, and they matter more here because young children, older adults and people who are unwell are more vulnerable to infection.

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 9 times across 6 separate inspections, most recently on May 12, 2026. For example: 3 - Do care plans include the required elements and are they developed with the participation of the person in care, parent or representative?

  • Equipment and utensilsLower risk

    Equipment has to be made of cleanable materials, kept in good repair and stored properly. These findings are mostly about upkeep, like a cracked surface or worn part. They are generally lower risk but show how well the place is maintained.

    Recorded 3 times across 3 separate inspections, most recently on January 24, 2023. For example: 1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 5 times across 4 separate inspections, most recently on January 30, 2024. For example: 3 - Is documentation concerning restraints adequate?

About this data

These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

8 inspections

  1. Routine Inspection

    1 infraction

    • R10.3 - Do care plans include the required elements and are they developed with the participation of the person in care, parent or representative?
      • Observation(s): RCR 81(2)(b) - A review of a care plan identifies that it does not include a plan for a person in care who is currently accessing the community independently. The absence of documented care planning for independent community access increases the risk that a person in care’s abilities, safety needs, and required supports are not adequately identified or addressed. Without clear planning and oversight, there is potential for unmet needs, increased risk of harm, and care delivery that does not align with assessed capabilities or licensing requirements. Submit by May 27, 2026, a written plan outlining how the contravention related to ensure care plans take into account the unique abilities, physical, social and emotional needs and preferences of persons in care has been addressed. The plan must also describe the system and processes that will be implemented to support the ongoing monitoring of Section 81(2)(b) of the Residential Care Regulation, thereby ensuring sustained compliance moving forward.
      • R10.3A - Develop a care plan with the participation of the person in care to the extent reasonable practical or the parent or representative and takes into account the unique abilities, physical, social and emotional needs, cultural and spiritual preferences of the person in care; 81( 2 )(a)(i)(ii)(b) (Show More)
  2. Routine Inspection

    1 infraction

    • R10.3 - Do care plans include the required elements and are they developed with the participation of the person in care, parent or representative?
      • Observation(s): R10.3J - During a review of wound care plans, it was noted that two of the four care plans did not include clearly defined instructions for frequency of completion. The absence of clear written instructions regarding the frequency of wound care increases the risk of inconsistent treatment and potential delays in care. It also presents a risk of miscommunication among staff and a lack of clarity regarding care responsibilities. Submit by May 12, 2025, a written plan outlining how the contravention related to wound care plans has been addressed. The plan must also detail the systems and processes that will be implemented to support ongoing monitoring of care plans as required by Section 81(4)(a) of the Residential Care Regulation, thereby ensuring sustained compliance moving forward. R10.3K - During the review of care plans, it was identified that one care plan had not been updated to reflect the person in care's current mobility status. Failure to update a care plan can result in care that does not reflect the person's current needs or condition. This increases the risk of staff not having accurate guidance to provide safe and effective care. Submit by May 12, 2025, a written plan outlining how the contravention related to updating care plans has been addressed. The plan must also detail the systems and processes that will be implemented to support the review, and if necessary, modification of care plans as required by Section 81(4)(b)(i)(ii) of the Residential Care Regulation, thereby ensuring sustained compliance moving forward.
      • R10.3J - Each care plan must be monitored on a regular basis to ensure proper implementation; 81( 4 )(a)
      • R10.3K - Review and, if necessary, modify each care plan if there is a substantial change in the circumstances of the person in care, or at least once a year, to ensure it continues to meet the needs, preferences, and is compatible with the abilities of the person in care; 81( 4 )(b)(i)(ii)
  3. Routine Inspection

    2 infractions

    • R4.3 - Is documentation concerning restraints adequate?
      • Observation(s): The system to ensure restraint monitoring is completed is ineffective. During a review of person in care's charts, it was noted that multiple restraint monitoring documentation records were inconsistently documented.
      • R4.3D - Keep a record of the duration of the restraint and the monitoring of the person in care during the restraint in the persons care plan; 84(d)
    • R10.2 - Do care and supervision practices ensure health, safety and dignity of persons in care?
      • Observation(s): The system to ensure the health and safety of persons in care is monitored regularly to determine if their needs continue to be met is ineffective. It was identified during the inspection that the 'smoking assessment' is not being utilized to monitor the ongoing health and safety, and determine if the needs of persons in care who smoke are being met.
      • R10.2A - Monitor the health and safety of each person in care regularly to determine if their needs continue to be met; 50 ( 1 )
  4. Routine Inspection

    2 infractions

    • R2.1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
      • Observation(s): The system to ensure policies are implemented by staff is ineffective. During a random audit of documentation, it was noted that a staff member had pre-documented a check was completed. This was evidenced by the timestamp on the entry.
      • R2.1S - Ensure policies are implemented by employees; 85( 1 )(d)
    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): The system to ensure all common areas are in a good state of repair is ineffective. It was noted during the inspection that there was siding hanging from the building, as well as a pail of debris littered on the artificial grass turf.
      • R7.1I - Maintain all rooms and common areas in a good state of repair; 22( 1 )(b)
  5. Routine Inspection

    5 infractions

    • R2.1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
      • Observation(s): It was noted during the inspection that the policy to monitor medication room fridges twice a day was not being implemented. Temperatures were noted to be consistently monitored once a day.
      • R2.1S - Ensure policies are implemented by employees; 85( 1 )(d)
    • R4.6 - Are facility records current and complete?
      • Observation(s): Upon review of the facilities record of complaints, it was noted that the licensee is not currently retaining a record of responses to complaints and concerns.
      • R4.6F - Retain a record of complaints made and concerns expressed under section 60 (dispute resolution) and the responses to them; 89 ( 1 )
    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): During the inspection of the physical building it was noted that smoking was occurring on the deck located off of the persons in care dining room. Upon discussion it was noted that there are not currently any persons in care engaging in any restricted consumption on site. It was noted by the Director of Care that the cigarette ends in the container are not from persons in care.
      • R7.1M - Ensure that no one other than a person in care engages in a restricted activity while on the premises of the facility; 23(2)(a).
    • R10.2 - Do care and supervision practices ensure health, safety and dignity of persons in care?
      • Observation(s): Licensee is noted to complete consistent monthly room audits. Upon review of the audits it was noted that a repeat hazardous item is being removed on a regular basis from one room. Licensee does not currently have a system in place to mitigate this risk. During a random chart audit, it was noted that persons in care's charts did not have persons authorized in writing to remove or release a person in care from the facility.
      • R10.2A - Monitor the health and safety of each person in care regularly to determine if their needs continue to be met; 50 ( 1 )
      • R10.2Q - Only a parent or representative or a person authorized in writing by that person can release or remove a person in care from the facility; 58( 1 )(a)(b)
    • R10.3 - Do care plans include the required elements and are they developed with the participation of the person in care, parent or representative?
      • Observation(s): During a random chart audit it was noted that the system for ensuring all care plans were updated appeared ineffective. This was noted by a detailed care intervention missing a date, as well as the person in cares name not being present on the form. This was also evidenced by an outdated smoking care plan.
      • R10.3K - Review and, if necessary, modify each care plan if there is a substantial change in the circumstances of the person in care, or at least once a year, to ensure it continues to meet the needs, preferences, and is compatible with the abilities of the person in care; 81( 4 )(b)(i)(ii)
  6. Routine Inspection

    3 infractions

    • R10.4 - Are restraint and fall prevention plans appropriate?
      • Observation(s): A person in care was missing some of the restrain monitoring signatures. The facility has a monthly system in place to review restraints, however this system ended June 2020 resulting in no tracking, as per the facility's system for the months of July, Aug, Sept, and Oct. 2020.
      • R10.4C - Monitor the safety and physical and emotional dignity of the person in care throughout the use of the restraint and assessed after the use of the restraint, 73( 1 )(c)
    • R2.1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
      • Observation(s): The facility could not provide a system in which complaints were tracked. Therefore, the facility was unable to demonstrate a fair, prompt and effective complaint resolution process. The facility has a system in place to track the person in care's monthly room audit. However this system has not been maintained as the room audit ended June 2020. July, August, September and October 2020 monthly room audits are missing from tracking system.
      • R2.1J - Establish a fair, prompt and effective process for expression of concerns, complaints and dispute resolution; 60(a)
      • R2.1S - Ensure policies are implemented by employees; 85( 1 )(d)
    • R3.1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
      • Observation(s): The facility has a tracking system to track monthly fire drills and participants. However, the facility does not have a system in place to ensure that all employees participate in monthly fire drills.
      • R3.1W - Employees must be trained in the implementation of emergency plans and the use of any equipment noted in the plan; 51 ( 3 )
  7. Monitoring

    3 infractions

    • R7.2 - Is the environment maintained to prevent falls?
      • Observation(s): Two slip resistant pads used for inside of tub in 'Spa Room 2' are cracked and holding water in the cracks. Inform licensing on the system that will be put in place to ensure that equipment used in the bathroom is maintained in a safe and clean condition.
      • R7.2O - Furniture and equipment for use by persons in care must be maintained in a safe and clean condition; 21(d)
    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): Aerosol air freshening spray in shared resident bathroom (adjacent to the dining room) was located on an open shelf. Inform licensing on the audit system that will be put in place to ensure that hazardous items are safely stored.
      • R7.1AK- Provide appropriately furnished and equipped areas for secure, safe and adequate storage of cleaning agents, chemical products and other hazardous materials; 35( 1 )(c)
    • R10.3 - Do care plans include the required elements and are they developed with the participation of the person in care, parent or representative?
      • Observation(s): Some wound care plans reviewed are not consistently documenting in accordance with the identified plan. Provide licensing with an audit system that will demonstrate wound care plans will be followed.
      • R10.3M - Ensure that the care and supervision of a person in care is consistent with the terms and conditions of the person's care plan; 82
  8. Monitoring

    0 infractions

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