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Dairy Queen #26998

817 Water St, Hope · Restaurant

21 inspections

  1. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation: Front service area hand washing station only had hot water working, this water was too hot and did not allow proper hand washing procedures to take place. Operator had tried to fix a the time of inspection but was not able to.
      • Temporary solution, due to there being another hand washing station accessible to the area, front service area was close to the cooking line area hand washing station. This will be used.
      • Follow up of this hand washing station will be completed within this week (01/20/2026 - 01/23/2026). Operator was trying to fix at the time of inspection, if not able to fix himself will call professional to fix or replace.
      • Corrective Action(s):
      • Violation Score: 5
    • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation (CORRECTED DURING INSPECTION): Liner for dishware drying area was used that did not meet the requirements of smooth, durable, easy to clean, impervious to moisture, and non toxic. Corrected During Inspection (CDI): Operator was instructed and had immediately removed the items from use. New liners that meet the requirements will be used.
      • Corrective Action(s): Corrected During Inspection (CDI): Completed the required task at the time of the inspection.
      • Violation Score: 3
  2. Routine Inspection

    0 infractions

  3. Routine Inspection

    1 infraction

    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation:
      • 1- Missing ceiling tile in front due to water leak from roof.
      • 2- Vent hood over roller grill observed with grease build up and it is overdue for inspection and cleaning. This is a fire hazard and should be addressed properly.
      • Corrective Action(s):
      • 1- Place ceiling tiles and ensure food is protected from stuff above.
      • Date to be corrected by: One week
      • 2- Clean vent hood and ensure to maintain it free of grease build ups. Ensure vent hood inspected.
      • Date to be corrected by: One week
      • Violation Score: 9
      • 309 - Chemicals, cleansers, & similar agents stored or labeled improperly [s. 27]
      • Observation (CORRECTED DURING INSPECTION): One sanitizer spray bottle noted without label. Operator labeled the bottle at the time of inspection.
      • Corrective Action(s):
      • Violation Score: 3
  4. Routine Inspection

    0 infractions

  5. Routine Inspection

    1 infraction

    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: Observed a cup of sprinkles stored on a shelf in cake decorating area uncovered. Staff were decorating cakes in the morning and left aside for later.
      • Corrective Action(s): Cover all food items that are not in use. Store in a container with lid or use a take out lid to cover while stored.
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Large puddle was under the grease trap in the basement that looked like spilled fat/grease, potentially leaking from the grease trap but no leaks were identified at time of inspection.
      • Manager states grease trap is emptied every month.
      • Corrective Action(s): Clean up spill. Ensure there are no leaks in the grease trap.
      • Date to be corrected by: end of day today.
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Front of house hand sink closest to drive thru area needs repairs - cold water faucet does not work.
      • Corrective Action(s): All handsinks must be in good working order. Repair this faucet.
      • > Handwashing can still take place at nearby handsinks.
      • Date to be corrected by: 3 weeks.
      • Violation Score: 3
  6. Follow-Up Inspection

    0 infractions

  7. Routine Inspection

    1 infraction

    • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation: Exposed wood observed throughout the kitchen, several shelving units need to be refinished. In particular the shelving under the hot holding table (next to fridge/freezer) and shelving in the dishwashing area.
      • Corrective Action(s): Refinish exposed wood.
      • Date to be corrected by: May 3, 2023.
      • Violation Score: 3
  8. Follow-Up Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Two trays of spoons observed to be in front of the handwashing sink in front of the cash register. Educated the manager to let staff know to ensure that the handwashing sink is not blocked and accessible for handwashing
      • Corrective Action(s):
      • Violation Score: 5
    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation (CORRECTED DURING INSPECTION): Cream cheese filling observed to be stored in an opened can in stored in the standing fridge. Educated manager that minerals can leach from the lining of the can once opened and stored in the fridge. Manager transferred the cream cheese contents from the can to a foodgrade container
      • Corrective Action(s):
      • Violation Score: 3
  9. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): The following handsinks were missing liquid soap and paper towel:
      • - Three handsinks in the front service area were not in use. Staff indicated that they use the handsink in the kitchen area.
      • - Handsink by the cake decorating area
      • Corrective Action(s): Educated operator to ensure that there should be at least one fully equipped handsink in the front service area, back kitchen area and by the cake decorating area for ease of handwashing when the kitchen handsink is occupied. Handsinks need to be fully equipped with hot/cold running water, liquid soap and paper towel for handwashing. Operator supplied liquid soap and paper towel to the front handsink and handsink by the cake decorating area
      • Violation Score: 15
    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation (CORRECTED DURING INSPECTION): 1. Spilled fries in the white standing freezer
      • 2. Paper takeout bags were observed to be stored on the floor
      • Corrective Action(s): Instructed staff to discard the spilled fries and to store food contact items at least 6 inches off the floor
      • Violation Score: 9
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: 1. Grease buildup observed on the ventilation hood
      • 2. Food debris observed on the edges of the white standup freezer
      • Corrective Action(s): Please clean the grease on the ventilation hood and the white standup freezer
      • Date to be corrected by: 17-Oct-2022
      • Violation Score: 9
  10. Follow-Up Inspection

    1 infraction

    • 104 - Permit not posted in a conspicuous location [s. 8(7)]
      • Observation: Decal posted, permit not posted
      • Corrective Action(s): Obtain health permit, post decal on permit and display to the public in a conspicuous area
      • Violation Score: 1
      • 501 - Operator does not have FOODSAFE Level 1 or Equivalent [s. 10(1)]
      • Observation: Operator does not have Foodsafe.
      • Corrective Action(s): Operator is currently in the online course and will be Foodsafe certified. Provide a copy of your Foodsafe certificate when obtained. Email/fax, business card provided
      • Violation Score: 1
  11. Routine Inspection

    2 infractions

    • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION): Milk and cream in under counter cooler below flavouring station measured at 6.9°C with DeltaTrak probe thermometer.
      • Corrective Action(s): Please move milk and cream to a cooler that can maintain temperatures of 4°C or below to limit microbiological growth in potentially hazardous foods.
      • Violation Score: 5
      • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): No sanitizer available at the front of the store. Corrected during inspection. Two spray bottles with Quats from Quats dispenser filled. Quats at > 200ppm.
      • Corrective Action(s): Recoment to keep one spray bottle of Quats in the back (food preparation area) for easy access of sanitizing.
      • Violation Score: 5
      • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Paper towels not available at hand-wash station.
      • Corrective Action(s): Corrected during inspection → Ensure hand-wash stations are equipped with paper towel, hot/cold running water, and liquid soap for staff to properly wash hands.
      • Violation Score: 5
    • 104 - Permit not posted in a conspicuous location [s. 8(7)]
      • Observation: Decal posted, permit not posted.
      • Corrective Action(s): →Please obtain permit from Health Protecion office. Business card provided. To be Corrected by 02-May-2022.
      • Violation Score: 1
      • 501 - Operator does not have FOODSAFE Level 1 or Equivalent [s. 10(1)]
      • Observation: Operator doesn not have FoodSafe Level 1 certificate, states being in the process of comepleting it.
      • Corrective Action(s): →Ensure at least one staff on site has FoodSafe during operation. To be corrected by 02-May-2022.
      • Violation Score: 1
  12. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Paper towel not available at hand wash station
      • Corrective Action(s): Ensure all hand wash stations are equipped with soap and paper towel
      • Violation Score: 5
    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Oreos crmbs and broken cookies observed on shelves in back storage area
      • Corrective Action(s): Clean up spills to prevent pests
      • Violation Score: 3
  13. Routine Inspection

    2 infractions

    • 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
      • Observation (CORRECTED DURING INSPECTION): Observed opened cans of pineapple stored inside walk-in cooler; oxidation of tin can observed inside, which formed a layer of black material. Discussed the reason for this chemical reaction and educated operator that once the can is opened for use, contents must be transferred to a re-usable food grade container for storage. Tin can must be discarded after.
      • Corrective Action(s): Required operator to discard the can as well as the food content inside the can as they are now contaminated with chemicals. Manager onsite discarded them at the time of inspection.
      • Violation Score: 5
    • 310 - Single use containers & utensils are used more than once [s. 20]
      • Observation (CORRECTED DURING INSPECTION): Refer to Code#301; opened tin can being used to store food items.
      • Corrective Action(s): Required operator to discard single-use containers and use re-usable food grade containers
      • Violation Score: 3
      • 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
      • Observation: Observed two leaking locations in the basement; discussed with the operator. One leak spot is forming a black layer of some sort and unsure what the black material is. The other spot is created by an open air gap where the water drops are not being siphoned into the bottom opening of drainage pipe. The leaks are very minor but could lead to a bigger leaking problem in the future.
      • Corrective Action(s): Required operator to investigate the leak and have it repaired as soon as possible.
      • Date to be corrected by: January 20 2019
      • Violation Score: 3
  14. Follow-Up Inspection

    0 infractions

  15. Routine Inspection

    1 infraction

    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: Flies noted on leaking ceiling pipe in basement.
      • Corrective Action(s): Clean up water spilt on floor, bucket, and pipe itself. Have pipe leak fixed. Owner to contact EHO.
      • Violation Score: 3
      • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation: In the basement storage area a bucket is collecting dirty water from an above leaking pipe and there is a large pool of water on the floor. This is a breeding ground for flies.
      • Corrective Action(s): Empty this bucket today, clean it, and put it back. Clean the pipe today. Get pipe fixed. Owner to contact EHO with corrective action plan.
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: The additional following areas require cleaning:
      • 1. food spilled on floor of walk in cooler, especially underneath left storage racks
      • 2. water on floor leaking from slushy machine and nearby floor tiles
      • 3. paper, cups, utensils, food spills underneath of soft serve ice cream machine and dilly bar freezer
      • 4. spill on and around black rubber mat in front of dishwashing sinks
      • Corrective Action(s): Clean the identified areas today.
      • Violation Score: 9
  16. Follow-Up Inspection

    0 infractions

  17. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Handwashing sink in cake making area was out of paper towel.
      • Corrective Action(s): Staff re-filled dispenser. Ensure all handsinks are always fully equipped.
      • Violation Score: 5
    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation (CORRECTED DURING INSPECTION): Two sets of tongs stored in bucket of sanitizer on cookline. This was an issue during the last routine inspection.
      • Corrective Action(s): This practice is to be discontinued. In-use utensils can be stored at room temperature on a clean surface and changed out for a new set or washed, rinsed, and sanitized every four hours; stored in ice water at 4C or less; or stored in hot water at 60C or greater. Staff decided to use the ice water bucket method at time of inspection.
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Black mat in dishwashing area has dirt build up on it.
      • Corrective Action(s): Wash this mat. Correct within one week.
      • Violation Score: 3
      • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation (CORRECTED DURING INSPECTION): Chopping knife handle held together with duct tape.
      • Corrective Action(s): Staff removed this knife from the cookline and replaced with a knife that was not broken. Knife with duct tape to be discarded as the whole thing cannot be properly cleaned and sanitized.
      • Violation Score: 3
      • 502 - In operator’s absence, no staff on duty has FOODSAFE Level 1 or equivalent [s. 10(2)]
      • Observation: Three staff on site, none of them have food safety certification.
      • Corrective Action(s): Staff member showed an email that shows four staff members are taking their food safe exam next week. At least one person on site must have food safe when in operation. Manager to email EHO to inform if staff passed exam or not, and to confirm her food safe status. Correct within one week.
      • Violation Score: 1
  18. Follow-Up Inspection

    1 infraction

    • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation: Old black pipes have been removed and garbage can cleaned out but there is some dripping waste water down one of the new gray pipes. Small puddle noted on basement floor and some small flies on the pipe as well.
      • Corrective Action(s): Have plumber seal top of pipe and clean sides of pipe and basement floor so that flies are not attracted to the area. Correct as soon as possible
  19. Routine Inspection

    2 infractions

    • 206 - Hot potentially hazardous food stored/displayed below 60 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION): Gravy hot holding unit checked with probe thermometer at 40C. Temperature logs in use for cooking and hot holding.
      • Corrective Action(s): Rechecked 30 minutes later at 60C. Ensure opening staff turn hot holding unit on first thing so that it is hot when hot food is placed inside for hot holding prior to opening.
      • Violation Score: 5
    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation (CORRECTED DURING INSPECTION): Two sets of tongs stored in bucket of quats sanitizer at 200ppm on cookline.
      • Corrective Action(s): This practice is to be discontinued. In-use untensils can be stored at room temperature on a clean surface and changed out for a new set or washed, rinsed, and sanitized every four hours; stored in ice water at 4C or less; or stored in hot water at 60C or less. Adopt new practice as of today.
      • Violation Score: 3
      • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation (CORRECTED DURING INSPECTION): In the basement storage area a garbage container lined with a garbage bag has dirty water in it from leaking pipes that were recently replaced. This is a breeding ground for flies as the container is full of them.
      • Corrective Action(s): Emply this container today and clean it.
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: 1. Food spills noted on floor of walk in cooler underneath left storage shelf and along bottom of wall.
      • 2. Mould growth noted on handsink backsplash in cake decorating area.
      • Corrective Action(s): 1. Clean floor of walk in cooler. Correct within one week.
      • 2. Clean handsink backsplash. Correct within one week.
      • Violation Score: 3
      • 315 - Refrigeration units and hot holding equipment lack accurate thermometers [s. 19(2)]
      • Observation: Front small milk fridge theremometer reads -5C. Temperature is 3C.
      • Corrective Action(s): Replace thermometer with an accurate one. Correct within one week.
      • Violation Score: 1
      • 501 - Operator does not have FOODSAFE Level 1 or Equivalent [s. 10(1)]
      • Observation: Manager's food safety course is not on the FoodSafe equivalent list.
      • Corrective Action(s): Manager to take a FoodSafe or equivalent course. Reminder: when manager is not on site at least one staff member must have a valid food safety course certificate.
      • Violation Score: 1
  20. Routine Inspection

    1 infraction

    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Pop syrup is spilt on floor in downstairs storage area.
      • Corrective Action(s): Clean up spill to prevent insect infestations. Correct today.
      • Violation Score: 3
      • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation: 1. Oven mitts are very worn from use - fabric is charred, frayed, and thin in places.
      • 2. One shelf in fridge near cookline is cracked - a piece of clear plastic is missing and sharp edges are exposed.
      • Corrective Action(s): 1. Manager informed that a new set of oven mitts will be ordered. Correct within two weeks.
      • 2. Do not store any food under this shelf until it is repaired/replaced to prevent the risk of physical contamination of food. Correct today.
      • Violation Score: 3
  21. Routine Inspection

    0 infractions