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Dairy Queen/Orange Julius #711 (Metropolis)

1156A - 4700 Kingsway, Burnaby · Restaurant

Official record from Fraser Health →

Inspection summary

Dairy Queen/Orange Julius #711 (Metropolis) has been inspected 20 times by Fraser Health Authority since January 21, 2020. The most recent inspection, on July 30, 2026, recorded 1 infraction.

3 of 20 inspections on record found no infractions at all. In the past 12 months there were 3 inspections with 3 infractions recorded. The higher-risk findings here relate to: Food temperature control, Protecting food from contamination and Pests.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Food temperature controlHigher risk

    Bacteria multiply fastest between about 4 °C and 60 °C (40 °F to 140 °F). Inspectors check that cold food stays cold, hot food stays hot, cooked food is cooled quickly, and that staff have accurate thermometers. Temperature problems are one of the most common causes of food poisoning, so these are treated as critical findings.

    Recorded 4 times across 4 separate inspections, most recently on July 30, 2026. For example: 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]

  • Protecting food from contaminationHigher risk

    This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.

    Recorded 3 times across 3 separate inspections, most recently on June 25, 2026. For example: 209 - Food not protected from contamination [s. 12(a)]

  • PestsHigher risk

    Signs of mice, rats, cockroaches or flies, or gaps and clutter that let them get in or hide. Pests carry bacteria and can contaminate food and surfaces, so evidence of activity is treated seriously and usually triggers a follow-up visit.

    Recorded 3 times across 3 separate inspections, most recently on July 16, 2025. For example: 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded 3 times across 3 separate inspections, most recently on August 24, 2023. For example: 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]

  • Building, plumbing and upkeepLower risk

    Floors, walls and ceilings must be smooth and clean, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate food-safety risk on their own, but persistent problems can lead to pest or sanitation issues.

    Recorded 8 times across 8 separate inspections, most recently on January 7, 2026. For example: 306 - Food premises not maintained in a sanitary condition [s. 17(1)]

About this data

These results come from Fraser Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

20 inspections

  1. Follow-Up Inspection

    1 infraction

    • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION): Storage room - left freezer unit found with door open and food product spilled onto the floor.
      • Multiple cartons of mango concentrate, berry concentrate and diced avacado 9 - 11 C
      • Corrective Action(s): Product identified to be discarded.
      • Potentially hazardous foods must be stored at 4 C or colder for food safety.
      • Additional frozen items are identifed to manager to have defrosted and must be used within their respective thawed shelf life and cannot be re-frozen.
      • Violation Score: 5
  2. Routine Inspection

    1 infraction

    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: Food inventory stored on drain board adjacent to 3 compartment dishwashing sinks.
      • Staff personal items stored on food items and clean dishware.
      • Take-out items removed from protective packaging stored on shelving behind soft serve machine.
      • Corrective Action(s): Relocate food away from sinks on sinks designated for food storage.
      • Relocate staff items away from food and food equipment.
      • Ensure single use, take-out containers when removed from protective packaging are to stored upside down to protect from contamination.
      • Violation Score: 3
      • 212 - Operator has not provided acceptable written food handling procedures [s. 23]
      • Observation: Temperature logs for storage room freezers has discontinued.
      • Corrective Action(s): Resume daily temperature checks for storage freezer units.
      • Violation Score: 1
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Food and debris build-up on floor under upright freezers, ice machine, soft serve machine and around back grease trap.
      • Dust build-up on metal wire shelving and conduits behind soft serve machine and above walk-in cooler entrance.
      • Walk-in cooler compressor fan covers have debris build-up.
      • Storage room - debris and trace mouse droppings on floor under dry storage shelving and freezer units.
      • Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
      • Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
      • Violation Score: 9
  3. Routine Inspection

    1 infraction

    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Debris collecting on floor behind hot dog station prep cooler.
      • Dust build-up on upper surfaces of shelving across from display freezers.
      • Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of debris from surfaces.
      • Violation Score: 3
  4. Routine Inspection

    1 infraction

    • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation: Swing gates entrance - doors do not exclude pest entry into premise.
      • Corrective Action(s): Replace swing gates with a new door that is pest proof. Less than 1 cm gaps between floor and adjoing millwork when in closed position.
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Trace mouse droppings on floor around gas cylinders in back room.
      • Corrective Action(s): Area is to be thoroughly cleaned to remove all debris from surfaces.
      • Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
      • Violation Score: 3
  5. Follow-Up Inspection

    0 infractions

  6. Routine Inspection

    1 infraction

    • 101 - Plans/construction/alterations not in accordance with the Regulation [s. 3; s. 4]
      • Observation: Renovation work conducted on premise:
      • - new front service counter top installed with adjacent wall tile
      • - wall tiles above cake preparation station broken with fragments potentially contaminating food and prepartion surfaces
      • - swing gate entrance damaged, no longer pest proof
      • - 2 freezer units removed, replacement wall provides gaps for pest entry
      • Corrective Action(s): Submit floor plans for review and health approval.
      • Violation Score: 5
      • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation: Swing gate entrance damaged and no longer pest proof.
      • Wall cover replacing previous freezer location provides gaps for pest entry.
      • Storage room - multiple rodent entry holes and gaps observed along base of wall (left side of entrance)
      • Corrective Action(s): Locations are to be pest proofed to exclude pest entry.
      • Needed modifications for pest proofing to be outlined in submitted floor plan.
      • Pest proof base of storage room wall from rodent entry.
      • Violation Score: 9
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Mouse droppings on floor in back storage area around milk crates and gas cylinders.
      • Dust and debris behind hot dog prep cooler station, upper accent wall lighting above hot dog station and wall surfaces around construction site.
      • Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
      • Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
      • Violation Score: 9
      • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation: Food equipment stored in cardboard box in back storage area.
      • Corrective Action(s): Do not use cardboard containers to store food equipment.
      • Cleaned, sanitized food equipment and utensils are to be stored in a sanitary location that protects them from contamination prior to their next use.
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Microwave in back storage room soiled and corroded.
      • Corrective Action(s): Remove microwave, replace if needed.
      • Violation Score: 3
  7. Routine Inspection

    1 infraction

    • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation: 2 holes observed in dry storage locker under shelving and behind single uprght freezer.
      • Corrective Action(s): Seal off holes to exclude pest entry through wall / floor.
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: 3 compartment sink has plumbing leak at underside of sinks.
      • Corrective Action(s): Repair plumbing leak.
      • Violation Score: 3
  8. Routine Inspection

    1 infraction

    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Debris colleting on floor under ice machine.
      • Corrective Action(s): Clean affected location.
      • Violation Score: 3
  9. Follow-Up Inspection

    1 infraction

    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Floor area to the left of back kitchen grease trap - residue build-up on floor remains.
      • Corrective Action(s): Area is to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
      • Violation Score: 3
  10. Routine Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation: Right soft serve dispenser - hose lines interior discoloured, manager explained machine has not been cleaned and sanitized recently according to Sanitation Plan schedule.
      • Corrective Action(s): Turn of machine, discard food product and conduct a full cleaning and sanitizing procedure for machine and food feeder lines.
      • Violation Score: 15
      • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation: Center handwashing station - liquid soap dispenser has been removed.
      • Corrective Action(s): Hand-washing stations must be equipped with a stocked liquid soap dispenser, warm water and single use hand drying towels from a dispenser.
      • Re-install liquid soap dispenser.
      • Violation Score: 5
    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: Produce box stored in mop sink.
      • Dented can of pineapples in storage room.
      • Opened take-out items covered with mouse droppings in storage room.
      • Corrective Action(s): Food and food equipment are not to be stored in the mop sink to protect product from contamination.
      • Can discarded.
      • Contaminated take-out items discarded.
      • Violation Score: 9
      • 304 - Premises not free of pests [s. 26(a)]
      • Observation: Back kitchen area has high levels of fruit fly activity.
      • Corrective Action(s): Additional pest control service is to be provided to address fruit fly activity.
      • Cleaning is to be conducted daily throughout back kitchen to maintain sanitation and dry surfaces.
      • Violation Score: 9
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Grease trap in back kitchen - surrounding floor area has build-up of residue around trap.
      • Walk-in cooler compressor fan - dust build-up on fan cover.
      • Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
      • Violation Score: 9
      • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation: Storage room - inventory stored on milk crates and scrap wood.
      • Corrective Action(s): Remove all milk crates from storage and install shelving units to store product off the floor and allow for premise cleaning.
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: 3 compartment sink has plumbing leak. Bucket beneath trap collecting waste water.
      • Corrective Action(s): Repair plumbing leak.
      • Violation Score: 3
  11. Routine Inspection

    1 infraction

    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Oven station - dust build-up on counters, shelves and walls.
      • Mouse droppings under back counter handsink, inside cabinet below produce cooler and inside cabinets of blizzard prep station.
      • Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
      • Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
      • Violation Score: 9
  12. Follow-Up Inspection

    0 infractions

  13. Routine Inspection

    2 infractions

    • 204 - Food not cooked or reheated in a manner that makes it safe to eat [s. 14(1)]
      • Observation (CORRECTED DURING INSPECTION): Uncooked hot dogs placed on hot holding temperature setting prior to cooking step.
      • Corrective Action(s): Ensure hot dogs are placed on roller grill on the cook setting first to reach an internal temperature of 74 C before hot holding at 60 C.
      • Staff corrected during inspection.
      • Violation Score: 5
      • 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
      • Observation: Mulitple food spatulas stored between food prep sink and blizzard station.
      • Sanitized food equipment stored together with food inventory and product boxes on drain board.
      • Corrective Action(s): Cleaned, sanitized food equipment and utensils are to be stored in a sanitary location that protects them from contamination prior to their next use.
      • Violation Score: 5
      • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): No sanitzer solution prepared upon entry to premise.
      • Multiple wiping rags stored on handsink faucet and behind handsink.
      • Mop sink hose positioned in dishwashing 3 compartment sink.
      • Dishes and rags stored in washing compartment sink, no sanitizer sink prepared for dishwashing.
      • Corrective Action(s): All wiping cloth rags in use are to be stored in a container of sanitizer solution (200 ppm Quaternary Ammonia, to be verified by test strip).
      • Do not place mop sink hose into dishwashing sinks to avoid cross contamination of food utensils.
      • Food equipment, food utensils and clean in place food contact surfaces must be manually cleaned and sanitized following the 4 step method;
      • 1)clean surface of debris using warm water and detergent,
      • 2)rinse surface with warm water,
      • 3)immerse for 2 minutes in 200 ppm Quaternary Ammonia sanitizer solution,
      • 4)allow surface of item to air dry before next use.
      • Violation Score: 5
    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Mouse droppings observed on floor under produce prep cooler station and on floor in front of corner upright freezer.
      • Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
      • Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
      • Violation Score: 3
      • 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
      • Observation: Storage locker - mulitple light tubes are burnt out, light level is not conducive to assessing locker sanitation.
      • Corrective Action(s): Replace burnt out light tubes.
      • Violation Score: 1
  14. Follow-Up Inspection

    0 infractions

  15. Follow-Up Inspection

    1 infraction

    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Back kitchen dry storage shelving has been removed to make space for security fencing.
      • Corrective Action(s): Relocate security fence panels to not interfere with premise operation.
      • Re-install storage shelving in back kitchen area.
      • Violation Score: 15
  16. Routine Inspection

    2 infractions

    • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION): Food contents of right upright freezer 20 C.
      • Corrective Action(s): Potentially hazardous foods must be stored at 4 C or colder to ensure food safety.
      • Products discarded.
      • Violation Score: 15
      • 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
      • Observation (CORRECTED DURING INSPECTION): Spoon and spatula stored within basin of central handsink.
      • Corrective Action(s): Utensils in use are to be protected from contamination. Utensils cannot be stored within the handsink.
      • Utensils to be cleaned and sanitized prior to use.
      • Violation Score: 5
    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Right upright freezer (storage room) 20 C
      • Mop sink has a plumbing leak.
      • Back ktichen area - storage shelving unit removed to store security fencing panels. Food and staff items stored in milk crates in cluttered manner.
      • Corrective Action(s): Repair / replace freezer unit to store food at -18 C or colder.
      • Repair plumbing leak.
      • Re-install storage shelving unit as per previous Correction Order issued Jan 21, 2020. Relocate security fence panels in a location that does not interfere with business operation.
      • Violation Score: 15
  17. Routine Inspection

    1 infraction

    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: Container of piping jelly located on 3 comp sink drain board below chemical reservoirs.
      • Corrective Action(s): Relocate food item away from dishwashing area and chemical storage to avoid potential contamination.
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Mop sink has a plumbing leak.
      • Corrective Action(s): Repair plumbing leak.
      • Violation Score: 3
  18. Routine Inspection

    1 infraction

    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Debris on floor behind left soft serve machine and around corner upright freezer across from display freezers.
      • Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Upright freezer next to BOH entrance - freezer offline / not in use, manager has made a service request
      • Middle display freezer 0 C - freezer not in use, return service request in place
      • Corrective Action(s): Repair both freezer units to maintain food product at -18 C
      • Violation Score: 3
  19. Follow-Up Inspection

    1 infraction

    • 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
      • Observation: Janitorial sink - plumbing leak persisting underneath sink.
      • Corrective Action(s): Repair plumbing leak.
      • Violation Score: 3
  20. Routine Inspection

    2 infractions

    • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION): Cups of fresh orange juice displayed on top of ice.
      • product 10-17C, product discarded.
      • Fresh juice cups are to be submerged in ice to maintain food product at 4C or colder.
      • Corrective Action(s):
      • Violation Score:
    • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation: Font swing gate entrance - design allows for unrestricted entrance of pests into premise
      • -gate entrance to be replaced or modified to exclude entry of pests. Gaps between door and floor and adjacent millwork to be less than 1 cm.
      • Date to be Corrected By: Feb 21, 2020
      • Corrective Action(s):
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Mouse droppings observed in the following locations: on floor under dishwashing sinks, inside cabinets under juicer equipment and lower shelving in dry storage room.
      • continued: Food/debris collecting on surface: on floor in corners of front service area, on cabinet behind oven and on storage room shelves.
      • Date to be Corrected By: Jan 22
      • -All areas described are to be thoroughly cleaned to remove all debris from surfaces.
      • -Areas affected by pest activity must be sanitized with dilute bleach (1 tsp. bleach/1 litre water) after cleaning.
      • Corrective Action(s):
      • Violation Score: 9
      • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation: Back of house - milk crates and filing counter - food and staff personal items stacked up together.
      • -replace milk crates/filing cabinet with upright shelving unit to allow for proper storage of food and staff items and allow for cleaning/pest control.
      • Date to Be Corrected By: Feb 21
      • Corrective Action(s):
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Hot dog prep. cooler - offline not in use.
      • -repair/replace cooler to maintain food at 4C or colder.
      • Date to be Corrected By: Jan 23
      • Corrective Action(s):
      • Violation Score: 3
      • 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
      • Observation: Back of house - mop sink has a plumbing leak, water ponding on floor.
      • -repair plumbing leak
      • Date to be Corrected By: Jan 23
      • Corrective Action(s):
      • Violation Score: 3

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