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Element Vancouver Metrotown Hotel (Level 3)

5988 Willingdon Ave, Burnaby · Restaurant

Official record from Fraser Health →

Inspection summary

Element Vancouver Metrotown Hotel (Level 3) has been inspected 11 times by Fraser Health Authority since August 23, 2017. The most recent inspection, on August 14, 2026, recorded 1 infraction.

3 of 11 inspections on record found no infractions at all. In the past 12 months there was 1 inspection with 1 infraction recorded. The higher-risk findings here relate to: Handwashing and staff hygiene, Cleaning and sanitizing and Pests.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Handwashing and staff hygieneHigher risk

    Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.

    Recorded 2 times across 2 separate inspections, most recently on August 14, 2026. For example: 401 - Adequate handwashing stations not available for employees [s. 21(4)]

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded 2 times across 2 separate inspections, most recently on September 3, 2020. For example: 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]

  • PestsHigher risk

    Signs of mice, rats, cockroaches or flies, or gaps and clutter that let them get in or hide. Pests carry bacteria and can contaminate food and surfaces, so evidence of activity is treated seriously and usually triggers a follow-up visit.

    Recorded once on September 5, 2024. For example: 304 - Premises not free of pests [s. 26(a)]

  • Chemicals and toxic substancesHigher risk

    Cleaning products, sanitizers and pesticides must be labelled and stored away from food and food-contact surfaces. Inspectors flag chemicals that could end up in food, as well as pest treatments applied without proper supervision.

    Recorded once on January 10, 2019. For example: 309 - Chemicals, cleansers, & similar agents stored or labeled improperly [s. 27]

  • Equipment and utensilsLower risk

    Equipment has to be built from cleanable materials, kept in good repair and stored properly. These findings are mostly about upkeep, like a cracked shelf, a worn gasket or utensils stored the wrong way. They are generally lower risk but show how well the kitchen is maintained.

    Recorded 2 times across 2 separate inspections, most recently on September 5, 2024. For example: 303 - Equipment/facilities/hot & cold water for sanitary maintenance not adequate [s. 17(3); s. 4(1)(f)]

About this data

These results come from Fraser Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

11 inspections

  1. Routine Inspection

    1 infraction

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Lack of paper towels at hand washing stations (both). CORRECTED AT TIME OF INSPECTION
      • .
      • Corrective Action(s): Ensure paper towels are adequately supplied at all handsinks at all times
      • .
      • Violation Score: 5
  2. Routine Inspection

    0 infractions

  3. Routine Inspection

    2 infractions

    • 303 - Equipment/facilities/hot & cold water for sanitary maintenance not adequate [s. 17(3); s. 4(1)(f)]
      • Observation (CORRECTED DURING INSPECTION): Facility lacks hot water at prep sink, three compartment sink and all hand sinks. CORRECTED AT TIME OF INSPECTION. Maintenance was able to determine the hot water supply issue.
      • .
      • Corrective Action(s): .
      • Violation Score: 5
      • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Lack of soap at hand sink. CORRECTED AT TIME OF INSPECTION. Liquid soap was replenished by housekeeping
      • Lack of hot water at hand sinks..CORRECTED AT TIME OF INSPECTION. Maintenance was able to determine the hot water supply issue.
      • .
      • Corrective Action(s): .
      • Violation Score: 5
    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: A few rodent droppings observed in corners of facility. As facility has been closed and renovations have been ongoing on the floor the rodents may have gained access to unit while doors were opened.
      • There is a gap that exists along the bottom of the exterior door to the unit.
      • .
      • Corrective Action(s): Clean and sanitize all areas affected by rodents.
      • Use 200ppm Chlorine or equivalent.
      • Recommend installing door sweep to prevent entry of rodents into facility.
      • .
      • Violation Score: 3
  4. Routine Inspection

    0 infractions

  5. Routine Inspection

    1 infraction

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Paper towel dispenser is empty at back handsink (by single door freezer).
      • Corrective Action(s): Ensure paper towel is in dispenser at all times. Purchase enough stock ahead of time.
      • Violation Score: 5
  6. Routine Inspection

    2 infractions

    • 303 - Equipment/facilities/hot & cold water for sanitary maintenance not adequate [s. 17(3); s. 4(1)(f)]
      • Observation (CORRECTED DURING INSPECTION): OBSERVATION: QUATs based sanitizer spray bottle noted at 0ppm.
      • CORRECTIVE ACTION: Ensure QUATs spray bottle sanitizer is at 200ppm residual concentration. Verify concentration using test strip. This is to ensure adequate sanitizing of food contact surfaces in premise.
      • Corrective Action(s):
      • Violation Score:
      • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): OBSERVATION: Handwash station next to single door stainless freezer lacked paper towel at dispenser during inspection.
      • CORRECTIVE ACTION: Ensure paper towel dispenser is stocked at all times. This is to ensure proper hand hygiene protocol in premise.
      • Corrective Action(s):
    • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation: OBSERVATION: Glass bottles with narrow mouths noted in kitchen with water inside. Operator says water in bottles are served to people in meeting rooms.
      • CORRECTIVE ACTION: Discontinue use of glass bottles as mouth piece is too narrow and will not allow easy cleaning/washing and sanitizing of bottles as a food contact equipment.
      • Corrective Action(s):
      • Violation Score:
  7. Routine Inspection

    0 infractions

  8. Routine Inspection

    1 infraction

    • 309 - Chemicals, cleansers, & similar agents stored or labeled improperly [s. 27]
      • Observation (CORRECTED DURING INSPECTION): Cleaning chemicals -spray bottles placed overhead 3-compartment sink
      • Corrective Action(s): Keep cleaning chemicals down and away from foods and clean dishware
      • Violation Score: 3
  9. Routine Inspection

    1 infraction

    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: 2-door upright stainless showing 11-15 deg C
      • Fridge not in use
      • Corrective Action(s): Fridges must maintain foods at or below 4 deg C
      • If the fridge is not in use it should be unplugged so not accidentally
      • Violation Score: 3
  10. Routine Inspection

    1 infraction

    • 104 - Permit not posted in a conspicuous location [s. 8(7)]
      • Observation: Health Permit posted inside kitchen
      • Corrective Action(s): Post your Health Permit in the restaurant public place
      • Violation Score: 1
  11. Routine Inspection

    1 infraction

    • 104 - Permit not posted in a conspicuous location [s. 8(7)]
      • Observation: Permit posted inside kitchen
      • Corrective Action(s): Post Health Permit conspicuously for the public (regularly in the food service area)
      • Violation Score: 1
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