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Element Vancouver Metrotown Hotel (Level 5)

5988 Willingdon Ave, Burnaby · Restaurant

Official record from Fraser Health →

Inspection summary

Element Vancouver Metrotown Hotel (Level 5) has been inspected 10 times by Fraser Health Authority since August 23, 2017. The most recent inspection, on August 14, 2026, recorded 1 infraction.

2 of 10 inspections on record found no infractions at all. In the past 12 months there was 1 inspection with 1 infraction recorded. The higher-risk findings here relate to: Cleaning and sanitizing, Chemicals and toxic substances and Pests.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded 4 times across 4 separate inspections, most recently on August 14, 2026. For example: 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]

  • Chemicals and toxic substancesHigher risk

    Cleaning products, sanitizers and pesticides must be labelled and stored away from food and food-contact surfaces. Inspectors flag chemicals that could end up in food, as well as pest treatments applied without proper supervision.

    Recorded once on July 4, 2023. For example: 309 - Chemicals, cleansers, & similar agents stored or labeled improperly [s. 27]

  • PestsHigher risk

    Signs of mice, rats, cockroaches or flies, or gaps and clutter that let them get in or hide. Pests carry bacteria and can contaminate food and surfaces, so evidence of activity is treated seriously and usually triggers a follow-up visit.

    Recorded once on September 11, 2019. For example: 304 - Premises not free of pests [s. 26(a)]

  • Handwashing and staff hygieneHigher risk

    Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.

    Recorded once on July 13, 2018. For example: 401 - Adequate handwashing stations not available for employees [s. 21(4)]

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 2 times across 2 separate inspections, most recently on January 25, 2018. For example: 104 - Permit not posted in a conspicuous location [s. 8(7)]

About this data

These results come from Fraser Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

10 inspections

  1. Routine Inspection

    1 infraction

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): Lack of sanitizer solution within kitchen/food production areas. Items have been ordered and are awaiting delivery. CORRECTED AT TIME OF INSPECTION
      • .
      • Corrective Action(s): Follow up with Ecolab to ensure additional spray bottles are supplied to facility. Facility can use buckets until such time as spray bottles have been supplied by Chemical supply company.
      • .
      • Violation Score: 5
      • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Lack of paper towels at hand washing stations (both). CORRECTED AT TIME OF INSPECTION
      • .
      • Corrective Action(s): Ensure paper towels are adequately supplied at all handsinks at all times
      • .
      • Violation Score: 5
  2. Routine Inspection

    1 infraction

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): Staff had mistakenly dispensed dishwashing detergent into sanitizer spray bottle for use.
      • CORRECTED DURING INSPECTION - Spray bottle corrected to appropriate sanitizer solution and staff informed of mistake.
      • .
      • Corrective Action(s): .
      • Violation Score: 5
  3. Routine Inspection

    0 infractions

  4. Routine Inspection

    1 infraction

    • 309 - Chemicals, cleansers, & similar agents stored or labeled improperly [s. 27]
      • Observation:
      • - Observed sanitizer liquid in one unlabelled spray bottle and another bottle labelled as glass cleaner.
      • Corrective Action(s):
      • - Ensure to correctly label spray bottles containing sanitizer.
      • Date to be corrected by: Today
      • Violation Score: 3
  5. Routine Inspection

    0 infractions

  6. Routine Inspection

    1 infraction

    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: Fruit/drain fly activity in the mop room
      • Corrective Action(s): Clean and sanitize surfaces, flush and drain the pipes at the ends of the day
      • Ensure your pest control is placing mechanical traps for monitoring
      • Violation Score: 3
  7. Routine Inspection

    1 infraction

    • 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
      • Observation (CORRECTED DURING INSPECTION): Ice scooper stored on top of cardboard boxes
      • Corrective Action(s): Dishwash scooper -maintain the ice scooper in a washable container
      • Violation Score: 5
  8. Routine Inspection

    1 infraction

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): One handsink next to the oven has no drying method available
      • Corrective Action(s): Ensure all handsinks properly stocked:
      • -single service drying method
      • -single soap method
      • -hot/cold water
      • and clear for use
      • Violation Score: 5
  9. Routine Inspection

    1 infraction

    • 104 - Permit not posted in a conspicuous location [s. 8(7)]
      • Observation: Health Permit posted inside kitchen
      • Corrective Action(s): Post Health Permit in the public area of the restaurant
      • Violation Score: 1
  10. Routine Inspection

    2 infractions

    • 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
      • Observation (CORRECTED DURING INSPECTION): Ice scooper stored in cardboard box
      • Corrective Action(s): Dishwash scooper.
      • Store Ice scooper in a clean and sanitizer washable container
      • Ice is a food and must be protected
      • Violation Score: 5
      • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Handsink next to door missing paper towels
      • Corrective Action(s): All handsinks must be properly stocked: paper towels dispensed, pumped soap, clear for use
      • Violation Score: 5
    • 104 - Permit not posted in a conspicuous location [s. 8(7)]
      • Observation: Permit in kitchen
      • Corrective Action(s): Post permit conspicuously for the public
      • Violation Score: 1
      • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation: Cardboard floor liners in Walk-in cooler
      • Corrective Action(s): Not a cleanable material -workers should be cleaning/mopping the floor areas when dirty
      • Violation Score: 3
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