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Good Neighbour Supermarket

1132 - 4500 Kingsway, Burnaby · Store

Official record from Fraser Health →

Inspection summary

Good Neighbour Supermarket has been inspected 15 times by Fraser Health Authority since January 24, 2018. The most recent inspection, on June 18, 2026, found no infractions.

8 of 15 inspections on record found no infractions at all. In the past 12 months there were 3 inspections with 3 infractions recorded. The higher-risk findings here relate to: Food temperature control, Cleaning and sanitizing and Food source, labelling and allergens.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for your health. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded 5 times across 5 separate inspections, most recently on May 21, 2026. For example: 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]

  • Cleaning and sanitizingHigher risk

    Surfaces, dishes and tools that touch food or people must be cleaned and then sanitized or disinfected. Inspectors check sanitizer strength, dishwasher temperatures and how cleaning is done. Poor sanitizing lets germs survive from one use to the next.

    Recorded once on April 21, 2022. For example: 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]

  • Food source, labelling and allergensHigher risk

    Food and other products must come from approved sources, stay in labelled containers and be thrown out when spoiled, expired or damaged. Labelling also matters for allergies: an unlabelled container can hide an allergen.

    Recorded once on April 21, 2022. For example: 208 - Foods obtained from unapproved sources [s. 11]

  • Building, plumbing and upkeepLower risk

    Floors, walls and ceilings must be clean and in good repair, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate health risk on their own, but persistent problems can lead to pest or sanitation issues.

    Recorded 5 times across 5 separate inspections, most recently on June 4, 2026. For example: 306 - Food premises not maintained in a sanitary condition [s. 17(1)]

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded once on April 18, 2024. For example: 212 - Operator has not provided acceptable written food handling procedures [s. 23]

About this data

These results come from Fraser Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

15 inspections

  1. Follow-Up Inspection

    0 infractions

  2. Follow-Up Inspection

    1 infraction

    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation:
      • - Food debrid and rodent droppings observed in the corners of the refer truck.
      • Corrective Action(s):
      • - Deep clean and sanitize the floor.
      • Date to be corrected by: June 18, 2026
      • Violation Score: 9
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation:
      • - Refer truck temperature at 10C.
      • - Water leak from refer truck and walk-in cooler not repaired. Operator stated that technician is coming tomorrow.
      • Corrective Action(s):
      • - Ensure there is no water leak.
      • - Refer truck ambient temperature should be at 4C or below. Currently there are only whole fruits and vegetables stored inside. Ensure the unit is operated at its full capacity.
      • Date to be corrected by: Jun 18, 2026
      • Violation Score: 15
  3. Routine Inspection

    2 infractions

    • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION):
      • - REPEAT VIOLATION:
      • Observed staff packing rice rolls into plastic boxes upon the arrival of inspector. Large bag of rice rolls inside cardboard boxes probed at 19.9C. Rice rolls already portioned and stored in the display cooler were probed at 18.6C - 19.9C.
      • Corrective Action(s):
      • - Staff and operator not able to demonstrate temperature control for potentially hazardous food. Staff stated that the rice rolls arrived 1 hour ago but the prep finish time and the duration of delivery could not be determined. Cease the sales of rice rolls.
      • All rice rolls were discarded at the time of inspection.
      • Violation Score: 15
      • 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
      • Observation:
      • - Dust build up observed on the ceiling and around the fan cover in both walk-in cooler and refer truck.
      • Corrective Action(s):
      • - Clean & sanitize.
      • Date to be corrected by: June 4, 2026
      • Violation Score: 15
    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation:
      • - Food debris and rodent droppings observed on the floor underneath the 2 compartment sink.
      • Corrective Action(s):
      • - Clean & sanitize.
      • Date to be corrected by: Today
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation:
      • - There was a large bucket of water collecting leaking water from the fan unit pipe inside walk-in cooler.
      • Corrective Action(s):
      • - Repair and ensure there is no leaking.
      • Date to be corrected by: June 4, 2026
      • Violation Score: 3
  4. Follow-Up Inspection

    0 infractions

  5. Routine Inspection

    2 infractions

    • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION):
      • REPEAT VIOLATION:
      • - Packaged mushroom (oyster and one other kind) displayed in room temperature; cold to touch.
      • - Rice noodles (from supplier) in display cooler measured from 12-15C.
      • Corrective Action(s):
      • - No signs of spoilage observed from the mushrooms. Mushrooms were moved to walk-in cooler at the time of inspection.
      • - Rice noodles are made fresh this morning from supplier and arrived warm as per the staff. This issue has been discussed with the owner that processed food item cannot be transported in the middle of cooling stage. Ensure to fully cool them down to 4C or below before transporting them to the store. Temperature should not be brought up during the transporation and until it is displayed in the cooler. All rice rolls were moved to walk-in cooler for faster cooling.
      • Violation Score: 15
      • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION):
      • - Bleach sanitizer in spray bottle measured below 100ppm.
      • Corrective Action(s):
      • - It appears that the sanitizer is not being used frequently enough that the solution has become weaker over time. Ensure staff are using sanitizer solution to wipe down food contact surfaces and other equipment.
      • Violation Score: 5
    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation:
      • - Produce scraps and peels observed in between & underneath display counters, storage boxes.
      • Corrective Action(s):
      • - Pull out all boxes from the display counter and clean. Re-organize.
      • Date to be corrected by: May 19, 2025
      • Violation Score: 3
  6. Follow-Up Inspection

    0 infractions

  7. Routine Inspection

    2 infractions

    • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION):
      • REPEAT VIOLATION:
      • - Cooked rice rolls in plastic boxes stored in room temperature for sales. Rice rolls were probed between 13.3C to 22C.
      • - Cut dong-gwa vegetable stored in room temperature.
      • - Packaged mushrooms (oyster, enoki, king oyster) stored in room temperature.
      • Corrective Action(s):
      • - Rice rolls discarded. Operator stated they are made fresh everyday from the supplier located in Vancouver (Victoria Dr.) However the time of delivery and the temperature at the time of delivery cannot be verified due to lack of logs.
      • - Some mushrooms were delivered today and some mushrooms were taken out from the walk-in cooler for display. Enoki mushroom and king oyster mushroom had signs of discoloration; operator stated they were from the walk-in cooler. These two bulks were discarded. Other mushroom items were moved back to walk-in cooler. Ensure they are displayed in the cooler.
      • Violation Score: 25
    • 212 - Operator has not provided acceptable written food handling procedures [s. 23]
      • Observation:
      • - No temperature log available for the display cooler and for delivery (rice rolls).
      • Corrective Action(s):
      • - Create temperature logs for the above two items and ensure they are recorded everyday.
      • Date to be corrected by: Today
      • Violation Score: 3
  8. Follow-Up Inspection

    0 infractions

  9. Routine Inspection

    2 infractions

    • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION):
      • - Observed mushroom products displayed in room temperature.
      • - Packaged rice rolls displayed in room temperature.
      • Corrective Action(s):
      • - Ensure to store mushrooms in display cooler. Operator stated that they are transferred back into the walk-in cooler after closing. They should be stored at 4C or below at all times.
      • - Rice rolls are delivered from a supplier and portioned/packaged on site. Delivery for today's stock occurred over 2hours ago. Rice rolls discarded. Ensure rice rolls are stored at 4C or below at all times.
      • Violation Score: 15
    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation:
      • - Mouldy cardboard boxes on the display cooler.
      • - Mouldy / stained fan covers of the display cooler.
      • - Fan covers inside the walk-in cooler observed with dust build up.
      • - Bases of the display produce buckets / compartments observed with debris.
      • Corrective Action(s):
      • - Discard damaged cardboard boxes. Ensure they get replaced routinely when they are restocked.
      • - Clean the fan covers of the display cooler and the walk-in cooler.
      • - Pull out all produce items and clean the base of the storage units. Replace the bedding material on a regular basis.
      • Date to be corrected by: 18-SEP-2023
      • Violation Score: 9
  10. Follow-Up Inspection

    0 infractions

  11. Routine Inspection

    2 infractions

    • 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
      • Observation: Missing surface sanitizer to sanitize prep tables at the time of the inspection.
      • Corrective Action(s): Provide surface sanitizer at min 100ppm chlorine bleach concentration in spray bottles. Have spray bottles available at all food prep areas.
      • Violation Score: 5
      • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Missing handsoap at the main handwashing station. The main handwashing station was completely blocked by staff and was being used as a vegetable prep sink.
      • Corrective Action(s): The operator provided handsoap at the time of the inspection. Do not block the handwashing sink.
      • Violation Score: 5
    • 208 - Foods obtained from unapproved sources [s. 11]
      • Observation: Two unlabeled packages of cooked rice noodles stored inside the display cooler. Pictures taken. Operator unable to provide invoice or proof of approved supplier.
      • Corrective Action(s): Immediately discard the food product. The operator must send invoice of approved supplier prior to selling the specified food product.
      • Violation Score: 3
      • 315 - Refrigeration units and hot holding equipment lack accurate thermometers [s. 19(2)]
      • Observation: Missing working thermometer inside the display cooler.
      • Corrective Action(s): Immediately provide working thermometer inside the display cooler.
      • Violation Score: 1
  12. Routine Inspection

    0 infractions

  13. Follow-Up Inspection

    0 infractions

  14. Routine Inspection

    0 infractions

  15. Routine Inspection

    2 infractions

    • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION): 1. Mushrooms were stored at room temperature. The label stated "keep refrigerated"
      • 2. Cut vegetable (Dong Gua) was noted at room temperature.
      • Corrective Action(s): Ensure all products stating "keep refrigerated" and cut vegetable or cut fruits are stored in the cooler at all time.
      • Violation Score: 5
      • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): Bleach water was not prepared to sanitize wiping cloths.
      • Corrective Action(s): Ensure to prepare bleach water at all time to sanitize wiping cloths and food contact surfaces.
      • Violation Score: 5
    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Food debris noted around the corners and hard to reach areas.
      • Corrective Action(s): Sweep the hard to reach areas more frequently. Today.
      • Violation Score: 3
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