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Hey Hi Hello Cafe

101A - 4501 North Rd, Burnaby · Restaurant

Official record from Fraser Health →

Inspection summary

Hey Hi Hello Cafe has been inspected 13 times by Fraser Health Authority since March 24, 2022. The most recent inspection, on July 29, 2026, recorded 1 infraction.

5 of 13 inspections on record found no infractions at all. In the past 12 months there were 2 inspections with 1 infraction recorded. The higher-risk findings here relate to: Cleaning and sanitizing, Protecting food from contamination and Pests.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded 7 times across 5 separate inspections, most recently on February 13, 2025. For example: 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]

  • Protecting food from contaminationHigher risk

    This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.

    Recorded 2 times across 2 separate inspections, most recently on November 3, 2023. For example: 209 - Food not protected from contamination [s. 12(a)]

  • PestsHigher risk

    Signs of mice, rats, cockroaches or flies, or gaps and clutter that let them get in or hide. Pests carry bacteria and can contaminate food and surfaces, so evidence of activity is treated seriously and usually triggers a follow-up visit.

    Recorded once on March 31, 2023. For example: 304 - Premises not free of pests [s. 26(a)]

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded once on July 29, 2026. For example: 103 - Failure to hold a valid permit while operating a food service establishment [s. 8(1)]

About this data

These results come from Fraser Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

13 inspections

  1. Routine Inspection

    1 infraction

    • 103 - Failure to hold a valid permit while operating a food service establishment [s. 8(1)]
      • Observation: Permit fee for April 2026 - March 2027 ($150) outstanding
      • Corrective Action(s): Pay permit fee within 10 business days or facility will be closed
      • Violation Score: 1
      • 209 - Food not protected from contamination [s. 12(a)]
      • Observation (CORRECTED DURING INSPECTION): Ice scoop stored directly in ice
      • Corrective Action(s): Store in clean dry container
      • Violation Score: 3
  2. Routine Inspection

    0 infractions

  3. Routine Inspection

    0 infractions

  4. Routine Inspection

    1 infraction

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION):
      • 1) No chlorine detected in bleach sanitizer
      • 2) Ice scoop stored directly in ice
      • Corrective Action(s):
      • 1) New solution made. Ensure solution is 100ppm chlorine.
      • 2) Store scoop up and out of ice in clean dry container
      • Violation Score: 5
  5. Follow-Up Inspection

    0 infractions

  6. Follow-Up Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation: Utensils and equipment cannot be properly washed and sanitized - dishwasher broken.
      • Corrective Action(s): Replace dishwasher.
      • Violation Score: 25
    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Dishwasher does not have soap, and cannot reach 71C at final rinse cycle
      • Corrective Action(s): Replace dishwasher.
      • Violation Score: 15
  7. Routine Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation:
      • 1) Dishwasher was not in use. Staff stated that they no longer use it as they "felt" it was not necessary due to the amount of equipment they were using. Staff stated they were using the three compartment sink method posted on the wall, using a bucket as the sanitation compartment as there is only a two compartment sink available.
      • 2) No sanitizer available for wiping down food contact surfaces.
      • Corrective Action(s):
      • 1) This is not acceptable. Ths facility was approved on the basis that a dishwasher was available and would be in use. In addition to drinks, this facility bakes their own desserts.
      • 2) Have sanitizer available at all times. Make a 100ppm chlorine solution every morning.
      • Violation Score: 25
    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: After turning dishwasher on, water and bubbles flooded kitchen.
      • Corrective Action(s): Repair or replace dishwasher.
      • Violation Score: 3
  8. Routine Inspection

    1 infraction

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION):
      • 1) Sanitizer made only at the start of inspection.
      • 2) Soiled cup rinsed in sink, then placed in dishrack.
      • 3) Dishwasher run several times, reached a max of 67C. Machine leaks water.
      • Corrective Action(s):
      • 1) Sanitizer must be available at ALL TIMES.
      • 2) Do not just rinse soiled items; these need to be washed, rinsed and sanitized.
      • 3) Operator fixed dishwasher - drain plug was missing at bottom of machine.
      • Violation Score: 15
  9. Routine Inspection

    1 infraction

    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: Ice scoop stored directly in the ice.
      • Corrective Action(s): Do not store scoop directly in ice to prevent cross-contamination.
      • Violation Score: 3
      • 502 - In operator’s absence, no staff on duty has FOODSAFE Level 1 or equivalent [s. 10(2)]
      • Observation: The only staff member on-site did not have FOODSAFE Level 1 or equivalent.
      • Corrective Action(s): At least one staff member on-site must have FOODSAFE Level 1 or equivalent. Operator stated that she was out to run quick errand - recommend sending remaining staff member to a FOODSAFE course.
      • Violation Score: 1
  10. Routine Inspection

    2 infractions

    • 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
      • Observation (CORRECTED DURING INSPECTION): The ice machine had mildew buildup inside.
      • Corrective Action(s): Cleaned during the inspection. Ensure that it is cleaned regularly.
      • Violation Score: 5
    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: Mouse droppings found behind the shaved ice machines and on the first two shelves at the front.
      • Corrective Action(s): Contract the services of a professional pest control company and send the report to Fraser Health within one week and clean with a 100 ppm bleach solution.
      • Violation Score: 9
  11. Routine Inspection

    1 infraction

    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation (CORRECTED DURING INSPECTION): 1. Observed a bag of sugar placed directly on the floor beside the mop sink.
      • 2. Observed stir spoons and ice scoop in room temperature water bath.
      • Corrective Action(s): 1. Place all foods off the floor away from sinks to avoid spoilage of food.
      • 2. Ensure stir spoons and ice scoops stored under 4 C (in a refrigerator or in an ice water bath)
      • Violation Score: 3
  12. Follow-Up Inspection

    0 infractions

  13. Routine Inspection

    0 infractions

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