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Hey Hi Hello Cafe

101A - 4501 North Rd, Burnaby · Restaurant

12 inspections

  1. Routine Inspection

    0 infractions

  2. Routine Inspection

    0 infractions

  3. Routine Inspection

    1 infraction

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION):
      • 1) No chlorine detected in bleach sanitizer
      • 2) Ice scoop stored directly in ice
      • Corrective Action(s):
      • 1) New solution made. Ensure solution is 100ppm chlorine.
      • 2) Store scoop up and out of ice in clean dry container
      • Violation Score: 5
  4. Follow-Up Inspection

    0 infractions

  5. Follow-Up Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation: Utensils and equipment cannot be properly washed and sanitized - dishwasher broken.
      • Corrective Action(s): Replace dishwasher.
      • Violation Score: 25
    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Dishwasher does not have soap, and cannot reach 71C at final rinse cycle
      • Corrective Action(s): Replace dishwasher.
      • Violation Score: 15
  6. Routine Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation:
      • 1) Dishwasher was not in use. Staff stated that they no longer use it as they "felt" it was not necessary due to the amount of equipment they were using. Staff stated they were using the three compartment sink method posted on the wall, using a bucket as the sanitation compartment as there is only a two compartment sink available.
      • 2) No sanitizer available for wiping down food contact surfaces.
      • Corrective Action(s):
      • 1) This is not acceptable. Ths facility was approved on the basis that a dishwasher was available and would be in use. In addition to drinks, this facility bakes their own desserts.
      • 2) Have sanitizer available at all times. Make a 100ppm chlorine solution every morning.
      • Violation Score: 25
    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: After turning dishwasher on, water and bubbles flooded kitchen.
      • Corrective Action(s): Repair or replace dishwasher.
      • Violation Score: 3
  7. Routine Inspection

    1 infraction

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION):
      • 1) Sanitizer made only at the start of inspection.
      • 2) Soiled cup rinsed in sink, then placed in dishrack.
      • 3) Dishwasher run several times, reached a max of 67C. Machine leaks water.
      • Corrective Action(s):
      • 1) Sanitizer must be available at ALL TIMES.
      • 2) Do not just rinse soiled items; these need to be washed, rinsed and sanitized.
      • 3) Operator fixed dishwasher - drain plug was missing at bottom of machine.
      • Violation Score: 15
  8. Routine Inspection

    1 infraction

    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: Ice scoop stored directly in the ice.
      • Corrective Action(s): Do not store scoop directly in ice to prevent cross-contamination.
      • Violation Score: 3
      • 502 - In operator’s absence, no staff on duty has FOODSAFE Level 1 or equivalent [s. 10(2)]
      • Observation: The only staff member on-site did not have FOODSAFE Level 1 or equivalent.
      • Corrective Action(s): At least one staff member on-site must have FOODSAFE Level 1 or equivalent. Operator stated that she was out to run quick errand - recommend sending remaining staff member to a FOODSAFE course.
      • Violation Score: 1
  9. Routine Inspection

    2 infractions

    • 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
      • Observation (CORRECTED DURING INSPECTION): The ice machine had mildew buildup inside.
      • Corrective Action(s): Cleaned during the inspection. Ensure that it is cleaned regularly.
      • Violation Score: 5
    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: Mouse droppings found behind the shaved ice machines and on the first two shelves at the front.
      • Corrective Action(s): Contract the services of a professional pest control company and send the report to Fraser Health within one week and clean with a 100 ppm bleach solution.
      • Violation Score: 9
  10. Routine Inspection

    1 infraction

    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation (CORRECTED DURING INSPECTION): 1. Observed a bag of sugar placed directly on the floor beside the mop sink.
      • 2. Observed stir spoons and ice scoop in room temperature water bath.
      • Corrective Action(s): 1. Place all foods off the floor away from sinks to avoid spoilage of food.
      • 2. Ensure stir spoons and ice scoops stored under 4 C (in a refrigerator or in an ice water bath)
      • Violation Score: 3
  11. Follow-Up Inspection

    0 infractions

  12. Routine Inspection

    0 infractions