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Hilltop House - Long Term Care

38146 Behrner Dr, Squamish BC V8B 0C8 · Long Term Care

Official record from Vancouver Coastal →

Inspection summary

Hilltop House - Long Term Care has been inspected 9 times by Vancouver Coastal Health since September 9, 2021. The most recent inspection, on September 3, 2026, recorded 3 infractions.

None of the 9 inspections on record were free of infractions. In the past 12 months there was 1 inspection with 3 infractions recorded. The higher-risk findings here relate to: Chemicals and toxic substances.

Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people in care. Higher-risk findings are the ones that could directly make someone sick, and they matter more here because young children, older adults and people who are unwell are more vulnerable to infection.

  • Chemicals and toxic substancesHigher risk

    Cleaning products, disinfectants and pesticides must be labelled and stored safely, away from food and from surfaces people touch. Inspectors flag chemicals that could contaminate food or harm people, as well as pest treatments applied without proper supervision.

    Recorded 2 times across 2 separate inspections, most recently on September 11, 2025. For example: There are secure, safe and adequate storage areas for cleaning agents, chemical products and other hazardous materials [RCR Sec 35 (1)(c)]

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 23 times across 9 separate inspections, most recently on September 3, 2026. For example: For each person in care, there is a record showing the date of admission, and the consent to be admitted or to continue to be accommodated. [RCR Sec 77.1(1)(a)(b)]

  • Food safety training and certificationLower risk

    Many jurisdictions require a trained or certified person on site, such as a certified food handler. These findings mean the training record or the trained person was missing at the time. They do not by themselves mean anything was handled unsafely.

    Recorded 6 times across 6 separate inspections, most recently on September 11, 2025. For example: Records and personal information are kept confidential [RCR Sec 93; Bill of Rights 2(d)]

  • Equipment and utensilsLower risk

    Equipment has to be made of cleanable materials, kept in good repair and stored properly. These findings are mostly about upkeep, like a cracked surface or worn part. They are generally lower risk but show how well the place is maintained.

    Recorded 2 times across 2 separate inspections, most recently on February 8, 2022. For example: Employees have been trained in the implementation of the plans and in the use of emergency equipment [RCR Sec 51(3)]

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 11 times across 7 separate inspections, most recently on October 10, 2024. For example: Medications are safely and securely stored [RCR Sec 69(3)(a)]

About this data

These results come from Vancouver Coastal Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

9 inspections

  1. Routine

    3 infractions

    • For each person in care, there is a record showing the date of admission, and the consent to be admitted or to continue to be accommodated. [RCR Sec 77.1(1)(a)(b)]
    • There is a record of any assessment of incapability report provided under section 22 (1) (c) of the Health Care Consent Regulation. [RCR Sec 77.1(1)(c)]
    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(c)]
  2. Routine

    3 infractions

    • Records and personal information are kept confidential [RCR Sec 93; Bill of Rights 2(d)]
    • The licensee provides the type of care on the license, not more than the maximum number and does not accommodate those less than 19 years of age in an adult facility [RCR Sec 46(2)]
    • There are secure, safe and adequate storage areas for cleaning agents, chemical products and other hazardous materials [RCR Sec 35 (1)(c)]
  3. Routine

    7 infractions

    • Care plan(s) is reviewed and, if necessary, modified if there is a substantial change in the circumstances of the person in care or at least once a year [RCR Sec 81(4)(b)]
    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(c)]
    • Reportable incidents have been reported with appropriate notifications [RCR Sec 77(2)(a)(b)(d);DOLSOP Preventing Opioid Overdose]
      • Did not inform the medical health officer.
    • Monthly weights are taken and recorded, if missing, the reason is documented. [RCR Sec 83(4)(a),(5)(a)]
      • The reason for the monthly weight missing is not recorded.
      • Monthly weights are not taken.
    • There are secure, safe and adequate storage areas for cleaning agents, chemical products and other hazardous materials [RCR Sec 35 (1)(c)]
    • Medications are safely and securely stored [RCR Sec 69(3)(a)]
    • Employee performance is reviewed regularly to ensure that they continue to meet the requirements of this regulation and demonstrates the competence required for their duties [RCR Sec 40(1),(3)]
      • Employee performance is not reviewed regularly.
  4. Routine

    4 infractions

    • Care plan(s) is reviewed and, if necessary, modified if there is a substantial change in the circumstances of the person in care or at least once a year [RCR Sec 81(4)(b)]
      • Care plan(s) are not reviewed at least once a year.
    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(c)]
    • Reportable incidents have been reported with appropriate notifications [RCR Sec 77(2)(a)(b)(d);DOLSOP Preventing Opioid Overdose]
    • Employee performance is reviewed regularly to ensure that they continue to meet the requirements of this regulation and demonstrates the competence required for their duties [RCR Sec 40(1),(3)]
  5. Routine

    3 infractions

    • Care plans take into account the persons in care's unique abilities, physical, social and emotional needs, and cultural and spiritual preferences [RCR Sec 81(2)(b); Bill of Rights 1(b)]
      • Did not use CAPs to inform care planning.
    • Records and personal information are kept confidential [RCR Sec 93; Bill of Rights 2(d)]
    • Employee performance is reviewed regularly to ensure that they continue to meet the requirements of this regulation and demonstrates the competence required for their duties [RCR Sec 40(1),(3)]
      • Employee performance is not reviewed regularly.
  6. Routine

    4 infractions

    • Restraints are not used unless it is necessary to protect the person in care or others from serious physical harm, are minimal as possible; safety, physical, emotional dignity is monitored and the regulation is followed [RCR Sec 73(1),(2)]
      • The safety, physical and emotional dignity of the person in care is not monitored throughout the use of the restraint, and assessed after the use of the restraint.
    • Care plans take into account the persons in care's unique abilities, physical, social and emotional needs, and cultural and spiritual preferences [RCR Sec 81(2)(b); Bill of Rights 1(b)]
      • Did not use CAPs to inform care planning.
    • The care plan(s) contains all items that must be recorded under this regulation [RCR Sec 81(3)]
      • Does not include a medication plan, including self-administered medication if approved under section 70(4)[administration of medication].
      • Does not include an oral health care plan.
      • Does not specify the nutrition to be provided to the person in care, including any therapeutic diets.
      • Does not include a recreation and leisure plan.
    • If a person in care is restrained, the information required by the regulation is recorded in the care plan of the person in care [RCR Sec 84]
      • The alternatives that were considered to the use of the restraint, and which, if any, were implemented or rejected is not recorded.
      • The duration of the restraint and the monitoring of the person in care during the restraint are not recorded.
  7. Routine

    5 infractions

    • If a person(s) in care may leave the facility without notifying an employee and is not capable of identifying his or herself they are fitted with an identification bracelet or other means not easily removed [RCR Sec 56(3)]
      • Does not indicate the person in care's name.
      • A bracelet or other means have not been provided.
      • Does not indicate the community care facility's name.
      • Does not indicate the emergency contact information.
    • Restraints are not used unless it is necessary to protect the person in care or others from serious physical harm, are minimal as possible; safety, physical, emotional dignity is monitored and the regulation is followed [RCR Sec 73(1),(2)]
      • All alternatives to the use of the restraint have not been considered and either implemented or rejected.
      • The safety, physical and emotional dignity of the person in care is not monitored throughout the use of the restraint, and assessed after the use of the restraint.
    • Care plans take into account the persons in care's unique abilities, physical, social and emotional needs, and cultural and spiritual preferences [RCR Sec 81(2)(b); Bill of Rights 1(b)]
      • Did not use CAPs to inform care planning.
    • The care plan(s) contains all items that must be recorded under this regulation [RCR Sec 81(3)]
      • Does not address if there is agreement to the use of restraints under section 74 (1) (b) [when restraints may be used], the type or nature of restraint and the frequency of reassessment.
    • If a person in care is restrained, the information required by the regulation is recorded in the care plan of the person in care [RCR Sec 84]
      • The result of any reassessment of the use of the restraint is not recorded.
      • The alternatives that were considered to the use of the restraint, and which, if any, were implemented or rejected is not recorded.
      • The duration of the restraint and the monitoring of the person in care during the restraint are not recorded.
  8. Routine

    8 infractions

    • Employees have been trained in the implementation of the plans and in the use of emergency equipment [RCR Sec 51(3)]
      • Employees have not been trained in the emergency plan.
    • If a person(s) in care may leave the facility without notifying an employee and is not capable of identifying his or herself they are fitted with an identification bracelet or other means not easily removed [RCR Sec 56(3)]
      • Does not indicate the person in care's name.
      • Does not indicate the community care facility's name.
      • Does not indicate the emergency contact information.
    • Restraints are not used unless it is necessary to protect the person in care or others from serious physical harm, are minimal as possible; safety, physical, emotional dignity is monitored and the regulation is followed [RCR Sec 73(1),(2)]
      • Employees administering the restraint have not received training in alternatives to the use of restraints and determining when alternatives are most appropriate, and the use and monitoring of restraints.
      • All alternatives to the use of the restraint have not been considered and either implemented or rejected.
      • The use of the restraint, its type and the duration for which it is used is not documented in the care plan of the person in care.
    • Care plans take into account the persons in care's unique abilities, physical, social and emotional needs, and cultural and spiritual preferences [RCR Sec 81(2)(b); Bill of Rights 1(b)]
      • Did not use CAPs to inform care planning.
    • The care plan(s) contains all items that must be recorded under this regulation [RCR Sec 81(3)]
      • Does not address if there is agreement to the use of restraints under section 74 (1) (b) [when restraints may be used], the type or nature of restraint and the frequency of reassessment.
    • The implementation of care plans is monitored on a regular basis to ensure proper implementation [RCR Sec 81(4)(a)]
    • If a person in care is restrained, the information required by the regulation is recorded in the care plan of the person in care [RCR Sec 84]
      • The reason for the use of the restraint is not recorded.
      • The result of any reassessment of the use of the restraint is not recorded.
      • The alternatives that were considered to the use of the restraint, and which, if any, were implemented or rejected is not recorded.
      • The type or nature of the restraint used is not recorded.
      • The duration of the restraint and the monitoring of the person in care during the restraint are not recorded.
    • The most recent routine inspection record is displayed in a prominent place. [RCR Sec. 11(1) (b), (2); Bill of Rights 4(b)]
  9. Routine

    7 infractions

    • Employees have been trained in the implementation of the plans and in the use of emergency equipment [RCR Sec 51(3)]
      • Employees have not been trained in the emergency plan.
    • There is an emergency plan displayed in a prominent place that sets out procedures to prepare for, mitigate, respond to and recover from any emergency, including procedures for evacuation and how persons in care will be cared for [RCR Sec 51(1),(4)]
      • A copy of the emergency plan is not displayed in a prominent place.
    • Restraints are not used unless it is necessary to protect the person in care or others from serious physical harm, are minimal as possible; safety, physical, emotional dignity is monitored and the regulation is followed [RCR Sec 73(1),(2)]
      • A restraint was inappropriately used.
    • Care plans take into account the persons in care's unique abilities, physical, social and emotional needs, and cultural and spiritual preferences [RCR Sec 81(2)(b); Bill of Rights 1(b)]
      • Did not use CAPs to inform care planning.
    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(c)]
    • If a person in care is restrained, the information required by the regulation is recorded in the care plan of the person in care [RCR Sec 84]
      • The reason for the use of the restraint is not recorded.
      • The result of any reassessment of the use of the restraint is not recorded.
      • The alternatives that were considered to the use of the restraint, and which, if any, were implemented or rejected is not recorded.
      • The type or nature of the restraint used is not recorded.
      • Employee compliance with the requirements of Division 5 [Use of Restraints] of Part 5 is not recorded.
      • The duration of the restraint and the monitoring of the person in care during the restraint are not recorded.
    • A supervising pharmacist has been appointed RCR [Sec 68(2)]
      • Does not inspect the areas of the facility where medications will be stored.

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