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Hilton Grand Vacations Club - Mountain Retreat Hot Tub (Batwing)

4580 Chateau Blvd, Whistler BC V8E 0Z6 · Hot Tub

Official record from Vancouver Coastal →

Inspection summary

Hilton Grand Vacations Club - Mountain Retreat Hot Tub (Batwing) has been inspected 19 times by Vancouver Coastal Health since November 21, 2016. The most recent inspection, on August 11, 2025, recorded 1 infraction.

4 of 19 inspections on record found no infractions at all. No inspections are on record from the past 12 months. The higher-risk findings here relate to: Pool and spa water quality and Chemicals and toxic substances.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 24 times across 13 separate inspections, most recently on August 11, 2025. For example: The pool alkalinity is properly maintained

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded once on November 21, 2016. For example: Chemicals are stored in a safe manner and location

  • Equipment and utensilsLower risk

    Pumps, filters, chemical feeders and safety equipment such as lifebuoys, reaching poles and first-aid kits must be present and working. Missing safety equipment can matter a great deal in an emergency.

    Recorded 3 times across 3 separate inspections, most recently on December 10, 2019. For example: Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications

  • Building, plumbing and upkeepLower risk

    Decks, ladders, fencing, drains, washrooms and signage must be in good repair. Damaged drain covers or broken fencing can be real safety hazards, while most other upkeep issues are lower risk.

    Recorded once on May 3, 2023. For example: Construction or alterations have occurred with a valid construction permit or waiver.

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 2 times across 2 separate inspections, most recently on November 25, 2024. For example: The heat trace system is functioning properly and keeps deck clear of snow and ice.

About this data

These results come from Vancouver Coastal Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

19 inspections

  1. Routine

    1 infraction

    • The pool alkalinity is properly maintained
      • Total Alkalinity is too low and is not at a level to maintain chemically balanced pool water.
  2. Routine Follow-up

    0 infractions

  3. Routine Follow-up

    1 infraction

    • The heat trace system is functioning properly and keeps deck clear of snow and ice.
  4. Routine

    3 infractions

    • The pool combined chlorine level is properly maintained
    • The pool alkalinity is properly maintained
      • Total Alkalinity is too high and is not at a level to maintain chemically balanced pool water.
    • The heat trace system is functioning properly and keeps deck clear of snow and ice.
      • The heat trace system or other method of preventing ice build-up on the pool deck is inadequate
  5. Routine

    4 infractions

    • Construction or alterations have occurred with a valid construction permit or waiver.
    • The Permit to Operate a pool is valid and is posted in a prominent location.
    • The pool is clean, clear of obstructions, and adequately supplied
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  6. Routine Follow-up

    0 infractions

  7. Routine

    2 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The operator maintains the pool in good repair.
      • Handrails at steps, ladders and diving boards are not secure.
  8. Routine Follow-up

    0 infractions

  9. Routine

    1 infraction

    • The operator maintains the pool in good repair.
      • Handrails at steps, ladders and diving boards are not secure.
  10. Routine

    1 infraction

    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
  11. Routine

    3 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan not readily available to employees.
  12. Routine

    1 infraction

    • The pool disinfectant is properly maintained
  13. Routine

    2 infractions

    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • A cross-connection control device is not present on the make-up water line
    • Daily pool records are adequately maintained and available on site
      • Results of daily water testing is inadequately recorded: Free Available Chlorine, Combined Available Chlorine and pH is tested and recorded at least twice daily; Alkalinity and Cyanuric Acid is tested and recorded at least weekly.
  14. Routine

    0 infractions

  15. Routine

    2 infractions

    • The pool combined chlorine level is properly maintained
    • The pool cyanuric acid stabilizer level is properly maintained
  16. Routine Follow-up

    2 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool cyanuric acid stabilizer level is properly maintained
      • The cyanuric acid stabilizer level is greater than 80 ppm
  17. Routine

    1 infraction

    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Handrails at steps, ladders and diving boards are not secure
  18. Routine Follow-up

    1 infraction

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
  19. Routine

    6 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • Pool water velocity and recirculation rate is properly maintained
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Floating weir or skimmer basket is missing from the skimmer box.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
    • Chemicals are stored in a safe manner and location
    • Daily pool records are adequately maintained and available on site
      • Results of daily water testing is inadequately recorded: Free Available Chlorine, Combined Available Chlorine and pH is tested and recorded at least twice daily; Alkalinity and Cyanuric Acid is tested and recorded at least weekly.

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