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Phoenix Diner & Once Upon a Thai Restaurant

33769 South Fraser Way, Abbotsford · Restaurant

Official record from Fraser Health →

Inspection summary

Phoenix Diner & Once Upon a Thai Restaurant has been inspected 8 times by Fraser Health Authority since September 14, 2021. The most recent inspection, on June 18, 2026, recorded 1 infraction.

3 of 8 inspections on record found no infractions at all. In the past 12 months there was 1 inspection with 1 infraction recorded. The higher-risk findings here relate to: Protecting food from contamination, Food temperature control and Handwashing and staff hygiene.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Protecting food from contaminationHigher risk

    This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.

    Recorded 3 times across 3 separate inspections, most recently on June 18, 2026. For example: 209 - Food not protected from contamination [s. 12(a)]

  • Food temperature controlHigher risk

    Bacteria multiply fastest between about 4 °C and 60 °C (40 °F to 140 °F). Inspectors check that cold food stays cold, hot food stays hot, cooked food is cooled quickly, and that staff have accurate thermometers. Temperature problems are one of the most common causes of food poisoning, so these are treated as critical findings.

    Recorded 2 times across 2 separate inspections, most recently on December 17, 2024. For example: 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]

  • Handwashing and staff hygieneHigher risk

    Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.

    Recorded once on September 13, 2022. For example: 401 - Adequate handwashing stations not available for employees [s. 21(4)]

  • Building, plumbing and upkeepLower risk

    Floors, walls and ceilings must be smooth and clean, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate food-safety risk on their own, but persistent problems can lead to pest or sanitation issues.

    Recorded once on December 17, 2024. For example: 306 - Food premises not maintained in a sanitary condition [s. 17(1)]

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded once on April 12, 2022. For example: 104 - Permit not posted in a conspicuous location [s. 8(7)]

About this data

These results come from Fraser Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

8 inspections

  1. Routine Inspection

    1 infraction

    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: 1) Sugar container was left uncovered
      • 2) Scoops for bulk dry storage were left in with the product.
      • Corrective Action(s): 1) Cover the sugar container to prevent any cross contamination or pests
      • 2) Scoops to be stored separately or do not allow the handles to touch to product.
      • To be corrected by: today
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Build up of grease and food debris throughout facility.
      • Corrective Action(s): Ensure to routinely clean facility to remove build up of grease and food debris.
      • To be corrected by: 2 weeks
      • Violation Score: 3
  2. Follow-Up Inspection

    0 infractions

  3. Routine Inspection

    2 infractions

    • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation: Once Upon A Thai:
      • - Preparation cooler was greater than 4C during inspection. No perishable or potentially hazardous foods were stored in preparation cooler.
      • Corrective Action(s): Operator to ensure preparation cooler can reach 4C or lower before storing perishable and/or potentially hazardous foods in cooler. Operator to also remove unnecessary items in cooler (such as empty plates and packaged dry goods) to ensure better airflow.
      • To be corrected by: As soon as possible. Contact health officer once cooler can reach 4C or lower
      • Violation Score: 5
    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Build up of grease and debris throughout the facility.
      • Corrective Action(s): Ensure to routinely clean to remove grease and debris throughout the facility.
      • To be corrected by: 1 week
      • Violation Score: 3
  4. Routine Inspection

    2 infractions

    • 206 - Hot potentially hazardous food stored/displayed below 60 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION): Once Upon a Thai operator had left rice in hot holding container in storage area from last night. Rice temperature was 13C. Discarded during inspection.
      • Corrective Action(s): Rice and other food products that require hot holding must be held at 60C or higher, otherwise must be discarded.
      • Violation Score: 5
    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: 1) Proteins in chest freezer behind dishwasher were stored in non-food grade material.
      • 2) Canned food products were stored on the ground
      • Corrective Action(s): 1) Ensure all food items are stored in food grade material
      • 2) All food items to be stored at least 6 inches off of the ground
      • To be corrected by: 1 week
      • Violation Score: 3
  5. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Hand wash station inside kitchen is missing paper towels and liquid soap. Hand wash station at front of house is missing paper towels
      • Corrective Action(s): Ensure all hand wash station are supplied with paper towels, liquid soap, and hot and cold running water at all times. Adequate hand washing is important for removing grease, debris, and bacteria from hands.
      • Operator supplied both hand wash stations with paper towels and liquid soap.
      • Violation Score: 5
    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation (CORRECTED DURING INSPECTION): 1. Bag of onions stored on the floor inside dry storage room. 6 bottles of sriarcha and box of letture are stored on the floor next to stand up fridge.
      • 2. Opened can of evaporated milk was found inside beverage cooler
      • 3. Raw meat was stored on the top shelf inside the sliding door cooler. Raw eggs stored above vegetables inside cooler. Raw meat juices can drip onto the food items on the lower shelf.
      • Corrective Action(s): 1. Food must be stored at least 6 inches (15 cm) above the floor. This facilitates proper cleaning and minimizes the chance of pests contaminating the food. Operator re-located onions, sriarcha, and lettuce to a shelt.
      • 2. Canned food must be transferred to a food grade container upon opening to prevent chemicals leaching into food, and to ensure it is covered appropriately. Operator transferred evaporated milk into a clean cup.
      • 3. Ensure all raw meat and eggs are stored BELOW ready to eat food (e.g. vegetables, bread, etc.). Operator relocated raw meat and eggs to the bottom shelf.
      • Violation Score: 3
      • 304 - Premises not free of pests [s. 26(a)]
      • Observation: 1 live and 1 dead cockroach was observed on a sticky trap behind the dishwasher. No other signs of pest activity were observed inside the kitchen.
      • Corrective Action(s): Clean and disinfect the floors including hard to reach areas DAILY (e.g. behind chest freezers). Ensure all food products are placed inside pest proof containers and covered with a tight fitting lid. Consult with a pest control company to help control and eliminate the cockroach population.
      • **Date to be corrected by: Immediately**
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation (CORRECTED DURING INSPECTION): A plastic strainer is cracked and has a hole. Plastic chips can fall into the food.
      • Corrective Action(s): Ensure all equipment and utensils are made out of food grade material and smooth and easy to clean. Operator discarded the plastic strainer.
      • Violation Score: 3
  6. Routine Inspection

    1 infraction

    • 104 - Permit not posted in a conspicuous location [s. 8(7)]
      • Observation:
      • Corrective Action(s): Please ensure to post your permit in a conspicuous location
      • Violation Score: 1
  7. Routine Inspection

    0 infractions

  8. Routine Inspection

    0 infractions

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