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Red Earth Spa - Whirlpool

521 Banff Avenue Banff AB T1L 1H8 · Aquatic Facility

Official record from Alberta →

Inspection summary

Red Earth Spa - Whirlpool has been inspected 13 times by Alberta Health Services (Environmental Public Health) since January 15, 2024. The most recent inspection, on September 21, 2026, recorded 2 infractions.

1 of 13 inspections on record found no infractions at all. In the past 12 months there were 5 inspections with 13 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality, Chemicals and toxic substances and Food temperature control.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 14 times across 9 separate inspections, most recently on September 21, 2026. For example: Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 6 times across 6 separate inspections, most recently on December 31, 2025. For example: Is the chemical quality of the water in this pool satisfactory (Critical)?

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded 6 times across 6 separate inspections, most recently on February 3, 2025. For example: Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?

  • Food safety training and certificationLower risk

    Many jurisdictions require trained pool operators and certified lifeguards. These findings mean required training, certification or staffing records were missing at the time of inspection.

    Recorded 6 times across 6 separate inspections, most recently on February 3, 2025. For example: Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?

  • Permits, records and postingLower risk

    Operating permits, water-test logs, posted bather rules and emergency procedures. Daily test logs are how operators show the water was checked and treated between inspections.

    Recorded 3 times across 3 separate inspections, most recently on December 9, 2025. For example: Are proper testing, monitoring, and other records being properly maintained?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

13 inspections

  1. Demand Inspection

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • NOT observed on Dec.31/25: Flow meter for circulation flow after the filters was not working properly. Unable to determine an accurate flow reading for the system. - Please repair the flow meter.
    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • Combined chlorine measured very high at approximately 2 to 3ppm. To avoid skin/eye/respiratory irritation, immediately reduce combined chlorine levels (plan to address by 12pm). Combined chlorine can be reduced by diluting/dumping water, doing a shock chlorination procedure, or using a non-chlorine shock product (note that if using non-chlorine products, there is potential for interference in regular chemical tests- additional reagents would be required to account for interference). Please have plan in place to address high combined chlorine levels in periods of high bather use.
  2. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample from Tuesday September 8th, was not processed by the lab. Sample leaked in transit. - Operators were informed to submit a re-sample.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • NOT observed on Dec.31/25: Flow meter for circulation flow after the filters was not working properly. Unable to determine an accurate flow reading for the system. - Please repair the flow meter.
    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • Combined chlorine measured very high at approximately 2 to 3ppm. To avoid skin/eye/respiratory irritation, immediately reduce combined chlorine levels (plan to address by 12pm). Combined chlorine can be reduced by diluting/dumping water, doing a shock chlorination procedure, or using a non-chlorine shock product (note that if using non-chlorine products, there is potential for interference in regular chemical tests- additional reagents would be required to account for interference). Please have plan in place to address high combined chlorine levels in periods of high bather use.
  3. Demand Inspection

    3 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • pH initially too high at 7.8 as measured on AHS photometer. Records and automated controller indicate pH is set/been measured at 7.2. pH level measured at 7.5 by end of inspection (no additional chemical added, controller adjusted). Please continue to monitor that pH stays within range of 6.8 to 7.6 and that controller is reading accurately (recommend having third party testing of pH levels to confirm ColorQ on-site is reading accurately).
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • NOT observed on Dec.31/25: Flow meter for circulation flow after the filters was not working properly. Unable to determine an accurate flow reading for the system. - Please repair the flow meter.
    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • Combined chlorine measured very high at approximately 2 to 3ppm. To avoid skin/eye/respiratory irritation, immediately reduce combined chlorine levels (plan to address by 12pm). Combined chlorine can be reduced by diluting/dumping water, doing a shock chlorination procedure, or using a non-chlorine shock product (note that if using non-chlorine products, there is potential for interference in regular chemical tests- additional reagents would be required to account for interference). Please have plan in place to address high combined chlorine levels in periods of high bather use.
  4. Demand Inspection

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Flow meter for circulation flow after the filters was not working properly. Unable to determine an accurate flow reading for the system. - Please repair the flow meter.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Written logs indicate that there have been several days where the pH was out of range (around 6.5). Likely staff adjusted but did not re-test and record the adjusted pH. - Please ensure that if an out-of-range reading is observed, chemistry is re-tested and new readings are recorded.
  5. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample from Monday November 24th, 2025, had Pseudomonas isolated. - Operators were informed to treat and re-sample.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Flow meter for circulation flow after the filters was not working properly. Unable to determine an accurate flow reading for the system. - Please repair the flow meter.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Written logs indicate that there have been several days where the pH was out of range (around 6.5). Likely staff adjusted but did not re-test and record the adjusted pH. - Please ensure that if an out-of-range reading is observed, chemistry is re-tested and new readings are recorded.
  6. Monitoring Inspection

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Flow meter for circulation flow after the filters was not working properly. Unable to determine an accurate flow reading for the system. - Please repair the flow meter.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Written logs indicate that there have been several days where the pH was out of range (around 6.5). Likely staff adjusted but did not re-test and record the adjusted pH. - Please ensure that if an out-of-range reading is observed, chemistry is re-tested and new readings are recorded.
  7. Risk Management Inspection

    0 infractions

  8. Monitoring Inspection

    3 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Flow meter on the jet was not working properly, no reading was able to be obtained. - Please repair the flow meter to determine an accurate flow rate for the jets.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • There was a missing tile on the staircase in the whirlpool. - Tiles to be replaced the next time the whirlpool is drained.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Sanitation plan onsite is incomplete. - Please update sanitation plan to include information about frequency of sanitation in the pool area.
  9. Demand Inspection

    3 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity was very low, was measured at around 50 ppm. - Raise the alkalinity level, ensure it is maintained between 60-180 ppm.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • There was a missing tile on the staircase in the whirlpool. - The tile will be replaced the next time the whirlpool is drained.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • The sanitation plan and the safety and supervision plans could not be located onsite. - Ensure these plans are created/located and kept onsite in a location that is known to staff.
  10. Demand Inspection

    4 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample from May 21st was not processed due to missing an ID number on the bottle. - Operators were informed to submit a re-sample.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity was very low, was measured at around 50 ppm. - Raise the alkalinity level, ensure it is maintained between 60-180 ppm.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • There was a missing tile on the staircase in the whirlpool. - The tile will be replaced the next time the whirlpool is drained.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • The sanitation plan and the safety and supervision plans could not be located onsite. - Ensure these plans are created/located and kept onsite in a location that is known to staff.
  11. Demand Inspection

    3 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity was very low, was measured at around 50 ppm. - Raise the alkalinity level, ensure it is maintained between 60-180 ppm.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • There was a missing tile on the staircase in the whirlpool. - The tile will be replaced the next time the whirlpool is drained.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • The sanitation plan and the safety and supervision plans could not be located onsite. - Ensure these plans are created/located and kept onsite in a location that is known to staff.
  12. Demand Inspection

    4 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample from Feb. 20th, 2024 was not processed by the lab due to a missing ID number on the bottle. - Operators were informed to submit a re-sample on Thursday.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity was very low, was measured at around 50 ppm. - Raise the alkalinity level, ensure it is maintained between 60-180 ppm.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • There was a missing tile on the staircase in the whirlpool. - The tile will be replaced the next time the whirlpool is drained.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • The sanitation plan and the safety and supervision plans could not be located onsite. - Ensure these plans are created/located and kept onsite in a location that is known to staff.
  13. Monitoring Inspection

    3 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity was very low, was measured at around 50 ppm. - Raise the alkalinity level, ensure it is maintained between 60-180 ppm.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • There was a missing tile on the staircase in the whirlpool. - The tile will be replaced the next time the whirlpool is drained.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • The sanitation plan and the safety and supervision plans could not be located onsite. - Ensure these plans are created/located and kept onsite in a location that is known to staff.

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