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SureStay Plus By Bestwestern - Whirlpool

2225 Mayor Magrath Drive S Lethbridge AB T1K 7M1 · Aquatic Facility

Official record from Alberta →

Inspection summary

SureStay Plus By Bestwestern - Whirlpool has been inspected 9 times by Alberta Health Services (Environmental Public Health) since August 8, 2024. The most recent inspection, on December 3, 2025, recorded 1 infraction.

1 of 9 inspections on record found no infractions at all. In the past 12 months there were 4 inspections with 6 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality and Chemicals and toxic substances.

Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 7 times across 7 separate inspections, most recently on December 3, 2025. For example: Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 7 times across 5 separate inspections, most recently on December 3, 2025. For example: Is the chemical quality of the water in this pool satisfactory (Critical)?

  • Permits, records and postingLower risk

    Operating permits, water-test logs, posted bather rules and emergency procedures. Daily test logs are how operators show the water was checked and treated between inspections.

    Recorded 2 times across 2 separate inspections, most recently on April 4, 2025. For example: Are proper testing, monitoring, and other records being properly maintained?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

9 inspections

  1. Risk Management Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water samples have not been submitted on a weekly basis. The last sample submitted was November 5. Please submit a water sample and continue to do so on a weekly basis.
  2. Risk Management Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water samples have not been submitted on a weekly basis. The last sample submitted was November 5. Please submit a water sample and continue to do so on a weekly basis.
    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The pH was measured to be 7.74 which is too high. Please bring down the pH and ensure that it is maintained between 6.8 - 7.6 at all times.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The alkalinity was measured to be 0.00 ppm. Alkalinity must be maintained between 60-180 ppm at all times. Please balance the water appropriately. The combined chlorine was too high to measure on the inspector's pool kit. Combined chlorine is to be maintained as low as possible (preferably below 1.0 ppm) for bather comfort.
  3. Demand Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The floating weir was not operational.
  4. Monitoring Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The floating weir was not operational.
  5. Demand Inspection

    0 infractions

  6. Risk Management Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Bacteriological water samples have not been collected and submitted to the Provincial Laboratory on a weekly basis. Please ensure that water samples are collected and submitted on a weekly basis.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity of the whirlpool was measured to be 35 ppm which is better than yesterday's value (0 ppm) but still needs to be higher. Operator added more baking soda to the hot tub during the inspection. Ensure that the concentration of alkalinity in the water is maintained between 60 - 180 ppm at all times.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • The staff are checking the chemical parameters most days, however, some of the recordings are of colours rather than the levels of chemical. The pH will be recorded as "yellowish" or "purple" and chlorine as "colourless." There does not appear to be any action taken after these levels/colours are seen as these results are frequently recorded multiple days in a row. Of note, the yellow colour would indicate that the pH is very low and the colourless recording for chlorine may mean that the chlorine is too high for testing. However, nothing seems to have been done after these results are recorded. Please ensure that appropriate measures are taken after seeing/recording these levels.
  7. Monitoring Inspection

    4 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Bacteriological water samples have not been collected and submitted to the Provincial Laboratory on a weekly basis. Please ensure that water samples are collected and submitted on a weekly basis.
    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The pH of the whirlpool was measured to be 6.5. This is lower than the acceptable levels for pH. Low pH will cause bather discomfort and corrosion of the hot tub surfaces and equipment. Ensure that the pH of the hot tub is maintained between 6.8 - 7.6 at all times.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity of the whirlpool was measured to be 0 ppm. This is not an acceptable level for alkalinity. The low alkalinity could be contributing to the low pH in the whirlpool. Low alkalinity also seems to be a constant issue with the whirlpool.Ensure that the concentration of alkalinity in the water is maintained between 60 - 180 ppm at all times.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • The staff are checking the chemical parameters most days, however, some of the recordings are of colours rather than the levels of chemical. The pH will be recorded as "yellowish" or "purple" and chlorine as "colourless." There does not appear to be any action taken after these levels/colours are seen as these results are frequently recorded multiple days in a row. Of note, the yellow colour would indicate that the pH is very low and the colourless recording for chlorine may mean that the chlorine is too high for testing. However, nothing seems to have been done after these results are recorded. Please ensure that appropriate measures are taken after seeing/recording these levels.
  8. Demand Inspection

    1 infraction

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity of the whirlpool was measured at 2.0 ppm. Please ensure that the concentration of alkalinity in the water is maintained between 60 - 180 ppm at all times.
  9. Monitoring Inspection

    2 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity of the whirlpool was measured at 3ppm.Please ensure that the concentration of total alkalinity in the water is kept between 60 - 180 ppm.
    • 13. Are the general safety devices and physical conditions in this pool providing a safe environment (Non-Critical)?
      • The clock in the whirlpool area was not working at the time of inspection.Please ensure that there is a working clock visible to bathers from the whirlpool.

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