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The National (CityGate Tower IV)- Indoor Whirlpool

1128 Quebec St, Vancouver BC V6A 4E1 · Hot Tub

Official record from Vancouver Coastal →

Inspection summary

The National (CityGate Tower IV)- Indoor Whirlpool has been inspected 26 times by Vancouver Coastal Health since December 14, 2015. The most recent inspection, on August 25, 2026, found no infractions.

8 of 26 inspections on record found no infractions at all. In the past 12 months there were 2 inspections with 2 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality, Food temperature control and Chemicals and toxic substances.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 29 times across 15 separate inspections, most recently on March 26, 2026. For example: The pool alkalinity is properly maintained

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded 2 times across 2 separate inspections, most recently on March 26, 2026. For example: The pool water temperature is properly maintained

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded once on September 29, 2016. For example: Chemicals are stored in a safe manner and location

  • Building, plumbing and upkeepLower risk

    Decks, ladders, fencing, drains, washrooms and signage must be in good repair. Damaged drain covers or broken fencing can be real safety hazards, while most other upkeep issues are lower risk.

    Recorded 2 times across 2 separate inspections, most recently on July 12, 2021. For example: Construction or alterations have occurred with a valid construction permit or waiver.

  • Equipment and utensilsLower risk

    Pumps, filters, chemical feeders and safety equipment such as lifebuoys, reaching poles and first-aid kits must be present and working. Missing safety equipment can matter a great deal in an emergency.

    Recorded once on July 27, 2023. For example: Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications

About this data

These results come from Vancouver Coastal Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

26 inspections

  1. Routine

    0 infractions

  2. Routine

    2 infractions

    • The pool water temperature is properly maintained
    • The pool alkalinity is properly maintained
      • Total Alkalinity is too low and is not at a level to maintain chemically balanced pool water.
  3. Routine Follow-up

    3 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Total Alkalinity is too low and is not at a level to maintain chemically balanced pool water.
    • Pool water velocity and recirculation rate is properly maintained
      • The pool water is not being recirculated at the design flow rate.
  4. Routine

    4 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Total Alkalinity is too low and is not at a level to maintain chemically balanced pool water.
    • Pool water velocity and recirculation rate is properly maintained
      • The pool water is not being recirculated at the design flow rate.
  5. Routine

    2 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool alkalinity is properly maintained
      • Total Alkalinity is too high and is not at a level to maintain chemically balanced pool water.
  6. Routine Follow-up

    1 infraction

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
  7. Routine

    1 infraction

    • The pool disinfectant is properly maintained
  8. Routine Follow-up

    0 infractions

  9. Routine

    1 infraction

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
  10. Routine Follow-up

    0 infractions

  11. Routine

    4 infractions

    • The Permit to Operate a pool is valid and is posted in a prominent location.
      • Pool does not have a valid permit to operate.
    • The pool water temperature is properly maintained
      • The hot tub temperature is in excess of 40°C
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Skimmer does not adequately draw surface water from the pool.
  12. Routine

    0 infractions

  13. Routine

    1 infraction

    • The operator maintains the pool in good repair.
      • Hot water provided in pool facilities is more than 49°C
  14. Routine

    1 infraction

    • Construction or alterations have occurred with a valid construction permit or waiver.
      • A main drain cover and/or sump or suction fitting has been changed without authorization.
  15. Routine

    1 infraction

    • Construction or alterations have occurred with a valid construction permit or waiver.
      • Construction or alteration of the pool has occurred without a permit or approved plans.
  16. Routine

    3 infractions

    • Construction of the pool is in accordance with approved plans and specifications.
    • Pool water velocity and recirculation rate is properly maintained
    • The pool does not present any suction or entrapment hazards to pool patrons
  17. Routine

    0 infractions

  18. Routine

    0 infractions

  19. Routine

    0 infractions

  20. Routine

    3 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  21. Routine Follow-up

    0 infractions

  22. Routine

    1 infraction

    • The pool combined chlorine level is properly maintained
  23. Routine

    2 infractions

    • The pool pH level is properly maintained
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
  24. Routine

    1 infraction

    • Chemicals are stored in a safe manner and location
      • Incompatible chemicals (Strong acids, strong bases, chlorine and organic chlorines) are not adequately separated.
  25. Routine

    2 infractions

    • The pool pH level is properly maintained
    • The pool combined chlorine level is properly maintained
  26. Routine

    2 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • Pool water velocity and recirculation rate is properly maintained

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