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The Sterling - Whirlpool (Indoor)

1050 Smithe St, Vancouver BC V6E 4T2 · Hot Tub

Official record from Vancouver Coastal →

Inspection summary

The Sterling - Whirlpool (Indoor) has been inspected 21 times by Vancouver Coastal Health since May 19, 2015. The most recent inspection, on April 16, 2026, recorded 6 infractions.

4 of 21 inspections on record found no infractions at all. In the past 12 months there was 1 inspection with 6 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality and Chemicals and toxic substances.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 49 times across 16 separate inspections, most recently on April 16, 2026. For example: The Permit to Operate a pool is valid and is posted in a prominent location.

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded once on May 30, 2019. For example: Chemicals are stored in a safe manner and location

  • Equipment and utensilsLower risk

    Pumps, filters, chemical feeders and safety equipment such as lifebuoys, reaching poles and first-aid kits must be present and working. Missing safety equipment can matter a great deal in an emergency.

    Recorded 2 times across 2 separate inspections, most recently on April 16, 2026. For example: Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications

  • Building, plumbing and upkeepLower risk

    Decks, ladders, fencing, drains, washrooms and signage must be in good repair. Damaged drain covers or broken fencing can be real safety hazards, while most other upkeep issues are lower risk.

    Recorded once on January 8, 2019. For example: The water is clear so that the pattern of the main drain is clearly visible

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 2 times across 2 separate inspections, most recently on March 12, 2025. For example: The hot tub enclosure has a clock and instructions for safe use of the hot tub, in clear view

About this data

These results come from Vancouver Coastal Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

21 inspections

  1. Routine

    6 infractions

    • The Permit to Operate a pool is valid and is posted in a prominent location.
    • The pool alkalinity is properly maintained
      • Total Alkalinity is too low and is not at a level to maintain chemically balanced pool water.
    • The pool cyanuric acid stabilizer level is properly maintained
      • The cyanuric acid stabilizer level is greater than 80 ppm
    • The pool does not present any suction or entrapment hazards to pool patrons
    • The pool is clean, clear of obstructions, and adequately supplied
      • The pool is not kept clean and clear of obstructions.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
  2. Routine

    4 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Total Alkalinity is too low and is not at a level to maintain chemically balanced pool water.
    • The hot tub enclosure has a clock and instructions for safe use of the hot tub, in clear view
    • The pool does not present any suction or entrapment hazards to pool patrons
  3. Routine

    2 infractions

    • The pool alkalinity is properly maintained
      • Total Alkalinity is too low and is not at a level to maintain chemically balanced pool water.
    • The pool does not present any suction or entrapment hazards to pool patrons
  4. Routine Follow-up

    1 infraction

    • The pool does not present any suction or entrapment hazards to pool patrons
  5. Routine

    3 infractions

    • The pool disinfectant is properly maintained
      • Free available chlorine is in excess of 10 ppm.
    • Pool water velocity and recirculation rate is properly maintained
    • The pool does not present any suction or entrapment hazards to pool patrons
  6. Routine

    1 infraction

    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
  7. Routine Follow-up

    1 infraction

    • The pool alkalinity is properly maintained
  8. Routine Follow-up

    2 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
  9. Routine

    3 infractions

    • The pool disinfectant is properly maintained
      • Free available chlorine is in excess of 10 ppm.
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan not readily available to employees.
  10. Routine

    4 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The hot tub enclosure has a clock and instructions for safe use of the hot tub, in clear view
      • Clock prominently displaying the time is not present or in clear view
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
    • Daily pool records are adequately maintained and available on site
      • Results of water testing are inadequately recorded.
  11. Routine

    3 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
    • Daily pool records are adequately maintained and available on site
      • Results of water testing are inadequately recorded.
  12. Routine

    5 infractions

    • The Permit to Operate a pool is valid and is posted in a prominent location.
      • Permit to Operate is not posted in a prominent location.
    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Chemicals are stored in a safe manner and location
      • Incompatible chemicals (Strong acids, strong bases, chlorine and organic chlorines) are not adequately separated.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
  13. Routine Follow-up

    4 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • Pool rules are posted prominently within the pool enclosure
      • Safety rules sign missing, incomplete, or not clearly visible to the public
    • The pool is clean, clear of obstructions, and adequately supplied
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
  14. Routine

    6 infractions

    • The water is clear so that the pattern of the main drain is clearly visible
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool disinfectant is properly maintained
      • Free available chlorine is less than 1.5 ppm at temperature > 30°C
    • Pool rules are posted prominently within the pool enclosure
      • Safety rules sign missing, incomplete, or not clearly visible to the public
    • The pool is clean, clear of obstructions, and adequately supplied
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Procedures in the pool safety plan are not being followed.
  15. Routine

    3 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  16. Routine

    4 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • Pool rules are posted prominently within the pool enclosure
      • Safety rules sign missing, incomplete, or not clearly visible to the public
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Skimmer does not adequately draw surface water from the pool.
    • Daily pool records are adequately maintained and available on site
      • Results of daily water testing is inadequately recorded: Free Available Chlorine, Combined Available Chlorine and pH is tested and recorded at least twice daily; Alkalinity and Cyanuric Acid is tested and recorded at least weekly.
  17. Routine

    0 infractions

  18. Routine

    0 infractions

  19. Routine

    0 infractions

  20. Routine

    0 infractions

  21. Routine

    3 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • Daily pool records are adequately maintained and available on site
      • Results of daily water testing is inadequately recorded: Free Available Chlorine, Combined Available Chlorine and pH is tested and recorded at least twice daily; Alkalinity and Cyanuric Acid is tested and recorded at least weekly.

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