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The Sutton Place Hotel - Whirlpool

845 Burrard St, Vancouver BC V6Z 2K6 · Hot Tub

Official record from Vancouver Coastal →

Inspection summary

The Sutton Place Hotel - Whirlpool has been inspected 41 times by Vancouver Coastal Health since July 22, 2015. The most recent inspection, on August 6, 2026, recorded 3 infractions.

5 of 41 inspections on record found no infractions at all. In the past 12 months there were 3 inspections with 9 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality, Chemicals and toxic substances and Food temperature control.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 122 times across 35 separate inspections, most recently on August 6, 2026. For example: The pool combined chlorine level is properly maintained

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 13 times across 13 separate inspections, most recently on August 6, 2026. For example: Chemicals are stored in a safe manner and location

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded once on July 18, 2024. For example: The pool water temperature is properly maintained

  • Equipment and utensilsLower risk

    Pumps, filters, chemical feeders and safety equipment such as lifebuoys, reaching poles and first-aid kits must be present and working. Missing safety equipment can matter a great deal in an emergency.

    Recorded 22 times across 21 separate inspections, most recently on August 6, 2026. For example: Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications

  • Building, plumbing and upkeepLower risk

    Decks, ladders, fencing, drains, washrooms and signage must be in good repair. Damaged drain covers or broken fencing can be real safety hazards, while most other upkeep issues are lower risk.

    Recorded 12 times across 12 separate inspections, most recently on November 28, 2024. For example: Construction or alterations have occurred with a valid construction permit or waiver.

About this data

These results come from Vancouver Coastal Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

41 inspections

  1. Routine

    3 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Floating weir and/or skimmer basket is missing from the skimmer box.
  2. Routine Follow-up

    2 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  3. Routine

    4 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool alkalinity is properly maintained
      • Total Alkalinity is too high and is not at a level to maintain chemically balanced pool water.
    • The operator maintains the pool in good repair.
      • Pool aprons, walkways and floors do not slope away from the pool allowing water to accumulate or flow back into the pool.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
  4. Routine Follow-up

    5 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Total Alkalinity is too high and is not at a level to maintain chemically balanced pool water.
    • Pool water velocity and recirculation rate is properly maintained
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
  5. Routine

    2 infractions

    • The pool disinfectant is properly maintained
      • Free available chlorine is in excess of 10 ppm.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
  6. Routine

    5 infractions

    • Construction or alterations have occurred with a valid construction permit or waiver.
      • Construction or alteration of the pool has occurred without a permit or approved plans.
    • The pool is operated in accordance with the terms and conditions of the permit
      • Operator does not comply with terms and conditions of permit
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool alkalinity is properly maintained
      • Total Alkalinity is too low and is not at a level to maintain chemically balanced pool water.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
  7. Routine Follow-up

    1 infraction

    • Construction or alterations have occurred with a valid construction permit or waiver.
      • Construction or alteration of the pool has occurred without a permit or approved plans.
  8. Routine Follow-up

    4 infractions

    • Construction or alterations have occurred with a valid construction permit or waiver.
      • Construction or alteration of the pool has occurred without a permit or approved plans.
    • The pool water temperature is properly maintained
      • The hot tub temperature is in excess of 40°C
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Floating weir and/or skimmer basket is missing from the skimmer box.
  9. Routine

    5 infractions

    • Construction or alterations have occurred with a valid construction permit or waiver.
      • Construction or alteration of the pool has occurred without a permit or approved plans.
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Pool water velocity and recirculation rate is properly maintained
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool pumps are not working or are in disrepair.
      • Floating weir and/or skimmer basket is missing from the skimmer box.
    • Daily pool records are adequately maintained and available on site
  10. Routine

    7 infractions

    • Construction or alterations have occurred with a valid construction permit or waiver.
      • Construction or alteration of the pool has occurred without a permit or approved plans.
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool alkalinity is properly maintained
      • Total Alkalinity is too low and is not at a level to maintain chemically balanced pool water.
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
    • The pool is clean, clear of obstructions, and adequately supplied
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Floating weir and/or skimmer basket is missing from the skimmer box.
    • Drinking water is reasonably accessible by pool patrons
      • Drinking water is not reasonably accessible by pool patrons
  11. Routine Follow-up

    2 infractions

    • Construction or alterations have occurred with a valid construction permit or waiver.
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
  12. Routine

    7 infractions

    • Construction or alterations have occurred with a valid construction permit or waiver.
      • Construction or alteration of the pool has occurred without a permit or approved plans.
    • The Permit to Operate a pool is valid and is posted in a prominent location.
      • Pool does not have a valid permit to operate.
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • Pool water velocity and recirculation rate is properly maintained
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
      • Flow meter is not functioning correctly
      • Skimmer does not adequately draw surface water from the pool.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
  13. Routine Follow-up

    4 infractions

    • Construction or alterations have occurred with a valid construction permit or waiver.
      • Construction or alteration of the pool has occurred without a permit or approved plans.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
    • Daily pool records are adequately maintained and available on site
      • Results of water testing are inadequately recorded.
  14. Routine

    6 infractions

    • Construction or alterations have occurred with a valid construction permit or waiver.
      • Construction or alteration of the pool has occurred without a permit or approved plans.
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
      • Skimmer does not adequately draw surface water from the pool.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
    • Daily pool records are adequately maintained and available on site
      • Results of water testing are inadequately recorded.
  15. Routine Follow-up

    0 infractions

  16. Routine

    5 infractions

    • Construction or alterations have occurred with a valid construction permit or waiver.
    • The Permit to Operate a pool is valid and is posted in a prominent location.
      • Permit to Operate is not posted in a prominent location.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
    • Drinking water is reasonably accessible by pool patrons
      • Drinking water is not reasonably accessible by pool patrons
  17. Routine Follow-up

    4 infractions

    • Construction or alterations have occurred with a valid construction permit or waiver.
      • Construction or alteration of the pool has occurred without a permit or approved plans.
      • A main drain cover and/or sump or suction fitting has been changed without authorization.
    • The Permit to Operate a pool is valid and is posted in a prominent location.
      • Permit to Operate is not posted in a prominent location.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
  18. Routine Follow-up

    6 infractions

    • Construction or alterations have occurred with a valid construction permit or waiver.
      • Construction or alteration of the pool has occurred without a permit or approved plans.
      • A main drain cover and/or sump or suction fitting has been changed without authorization.
    • The pool disinfectant is properly maintained
      • Free available chlorine is less than 1.5 ppm at temperature above 30°C.
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The operator maintains the pool in good repair.
      • Handrails at steps, ladders and diving boards are not secure.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
  19. Routine

    6 infractions

    • The pool disinfectant is properly maintained
      • Free available chlorine is less than 1.5 ppm at temperature above 30°C.
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
    • Daily pool records are adequately maintained and available on site
      • Results of water testing are inadequately recorded.
  20. Routine Follow-up

    0 infractions

  21. Routine

    6 infractions

    • The pool disinfectant is properly maintained
      • Free available chlorine is less than 1.5 ppm at temperature above 30°C.
    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool is kept in good repair by an appropriately trained person.
      • Staff have inadequate knowledge or training for pool operation.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
    • Daily pool records are adequately maintained and available on site
      • Results of water testing are inadequately recorded.
  22. Routine Follow-up

    3 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool is clean, clear of obstructions, and adequately supplied
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
  23. Routine

    6 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool is clean, clear of obstructions, and adequately supplied
      • The pool is not kept clean and clear of obstructions.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
    • Drinking water is reasonably accessible by pool patrons
      • Drinking water is not reasonably accessible by pool patrons
  24. Routine Follow-up

    2 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  25. Routine Follow-up

    0 infractions

  26. Routine Follow-up

    4 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool disinfectant is properly maintained
      • Free available chlorine is less than 0.5 ppm at temperature ≤ 30°C
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
  27. Routine

    7 infractions

    • The pool disinfectant is properly maintained
      • Free available chlorine is less than 1.5 ppm at temperature > 30°C
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Skimmer does not adequately draw surface water from the pool.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
      • Flow meter is not functioning correctly
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Employees are not adequately trained according to the Pool Safety Plan.
      • Procedures in the pool safety plan are not being followed.
    • Daily pool records are adequately maintained and available on site
      • Results of daily water testing are inadequately recorded: Free Available Chlorine, Combined Available Chlorine and pH are tested and recorded at least twice daily; Alkalinity and Cyanuric Acid are tested and recorded at least weekly.
  28. Routine Follow-up

    4 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Flow meter is not functioning correctly
    • Chemicals are stored in a safe manner and location
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  29. Routine

    6 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Skimmer does not adequately draw surface water from the pool.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
      • Flow meter is not functioning correctly
    • Chemicals are stored in a safe manner and location
    • Daily pool records are adequately maintained and available on site
  30. Routine Follow-up

    4 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
    • Chemicals are stored in a safe manner and location
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  31. Routine Follow-up

    5 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
    • Chemicals are stored in a safe manner and location
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  32. Routine

    8 infractions

    • The pool pH level is properly maintained
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool combined chlorine level is properly maintained
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Skimmer does not adequately draw surface water from the pool.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
      • Flow meter is not functioning correctly
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Employees are not adequately trained according to the Pool Safety Plan.
      • Procedures in the pool safety plan are not being followed.
    • Drinking water is reasonably accessible by pool patrons
      • Drinking water is not reasonably accessible by pool patrons
  33. Routine Follow-up

    8 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Pool water velocity and recirculation rate is properly maintained
      • The pool water is not being recirculated at the design flow rate.
    • Pool rules are posted prominently within the pool enclosure
      • “No lifeguard on duty” sign missing, incomplete, or not clearly visible to the public
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool pumps are not working or have been changed from the original design and do not meet the design flow rate
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
    • Daily pool records are adequately maintained and available on site
  34. Routine Follow-up

    8 infractions

    • The pool alkalinity is properly maintained
    • The pool disinfectant is properly maintained
    • Pool water velocity and recirculation rate is properly maintained
      • The pool water is not being recirculated at the design flow rate.
    • Pool rules are posted prominently within the pool enclosure
      • “No lifeguard on duty” sign missing, incomplete, or not clearly visible to the public
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool pumps are not working or have been changed from the original design and do not meet the design flow rate
    • Chemicals are stored in a safe manner and location
    • Daily pool records are adequately maintained and available on site
  35. Routine

    10 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Pool water velocity and recirculation rate is properly maintained
      • The pool water is not being recirculated at the design flow rate.
    • Pool rules are posted prominently within the pool enclosure
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Handrails at steps, ladders and diving boards are not secure
      • Skimmer does not adequately draw surface water from the pool.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
    • Chemicals are stored in a safe manner and location
    • Adequate pool supervision and/or safety equipment is provided
    • Daily pool records are adequately maintained and available on site
  36. Routine Follow-up

    0 infractions

  37. Routine

    3 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool does not present any suction or entrapment hazards to pool patrons
  38. Routine Follow-up

    2 infractions

    • Pool water velocity and recirculation rate is properly maintained
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
  39. Routine

    4 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • Pool water velocity and recirculation rate is properly maintained
    • The pool does not present any suction or entrapment hazards to pool patrons
  40. Routine

    0 infractions

  41. Routine

    2 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons

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