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The Sutton Place Hotel - Indoor Pool

845 Burrard St, Vancouver BC V6Z 2K7 · Pool

Official record from Vancouver Coastal →

Inspection summary

The Sutton Place Hotel - Indoor Pool has been inspected 35 times by Vancouver Coastal Health since July 22, 2015. The most recent inspection, on August 6, 2026, recorded 3 infractions.

2 of 35 inspections on record found no infractions at all. In the past 12 months there were 3 inspections with 11 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality and Chemicals and toxic substances.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 115 times across 33 separate inspections, most recently on August 6, 2026. For example: The pool combined chlorine level is properly maintained

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 13 times across 13 separate inspections, most recently on August 6, 2026. For example: Chemicals are stored in a safe manner and location

  • Equipment and utensilsLower risk

    Pumps, filters, chemical feeders and safety equipment such as lifebuoys, reaching poles and first-aid kits must be present and working. Missing safety equipment can matter a great deal in an emergency.

    Recorded 19 times across 18 separate inspections, most recently on August 6, 2026. For example: Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications

  • Building, plumbing and upkeepLower risk

    Decks, ladders, fencing, drains, washrooms and signage must be in good repair. Damaged drain covers or broken fencing can be real safety hazards, while most other upkeep issues are lower risk.

    Recorded 6 times across 6 separate inspections, most recently on December 30, 2025. For example: The water is clear so that the pattern of the main drain is clearly visible

About this data

These results come from Vancouver Coastal Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

35 inspections

  1. Routine

    3 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Floating weir and/or skimmer basket is missing from the skimmer box.
  2. Routine Follow-up

    4 infractions

    • The water is clear so that the pattern of the main drain is clearly visible
      • The deepest point of the pool or the pattern of the pool main drain is not clearly visible.
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
      • Floating weir and/or skimmer basket is missing from the skimmer box.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  3. Routine

    4 infractions

    • The water is clear so that the pattern of the main drain is clearly visible
      • The deepest point of the pool or the pattern of the pool main drain is not clearly visible.
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
      • Floating weir and/or skimmer basket is missing from the skimmer box.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
  4. Routine

    3 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool does not present any suction or entrapment hazards to pool patrons
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
  5. Routine

    6 infractions

    • Construction or alterations have occurred with a valid construction permit or waiver.
      • Construction or alteration of the pool has occurred without a permit or approved plans.
    • The pool is operated in accordance with the terms and conditions of the permit
      • Operator does not comply with terms and conditions of permit
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool does not present any suction or entrapment hazards to pool patrons
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  6. Routine

    2 infractions

    • Construction or alterations have occurred with a valid construction permit or waiver.
      • Construction or alteration of the pool has occurred without a permit or approved plans.
    • The pool does not present any suction or entrapment hazards to pool patrons
  7. Routine

    6 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool does not present any suction or entrapment hazards to pool patrons
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
    • The pool is clean, clear of obstructions, and adequately supplied
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
    • Drinking water is reasonably accessible by pool patrons
  8. Routine Follow-up

    3 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The operator maintains the pool in good repair.
      • Hot water provided in pool facilities is more than 49°C
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
  9. Routine

    6 infractions

    • The Permit to Operate a pool is valid and is posted in a prominent location.
      • Pool does not have a valid permit to operate.
    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The operator maintains the pool in good repair.
      • Hot water provided in pool facilities is more than 49°C
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
  10. Routine Follow-up

    4 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
    • Daily pool records are adequately maintained and available on site
      • Results of water testing are inadequately recorded.
  11. Routine

    4 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Skimmer does not adequately draw surface water from the pool.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
    • Daily pool records are adequately maintained and available on site
      • Results of water testing are inadequately recorded.
  12. Routine

    4 infractions

    • The Permit to Operate a pool is valid and is posted in a prominent location.
      • Permit to Operate is not posted in a prominent location.
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • Skimmer does not adequately draw surface water from the pool.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
  13. Routine Follow-up

    7 infractions

    • Construction or alterations have occurred with a valid construction permit or waiver.
      • Construction or alteration of the pool has occurred without a permit or approved plans.
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool does not present any suction or entrapment hazards to pool patrons
    • The operator maintains the pool in good repair.
      • Handrails at steps, ladders and diving boards are not secure.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
  14. Routine Follow-up

    6 infractions

    • Construction or alterations have occurred with a valid construction permit or waiver.
      • Construction or alteration of the pool has occurred without a permit or approved plans.
      • A main drain cover and/or sump or suction fitting has been changed without authorization.
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The operator maintains the pool in good repair.
      • Handrails at steps, ladders and diving boards are not secure.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  15. Routine

    5 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
    • Daily pool records are adequately maintained and available on site
      • Results of water testing are inadequately recorded.
  16. Routine

    3 infractions

    • The Permit to Operate a pool is valid and is posted in a prominent location.
      • Permit to Operate is not posted in a prominent location.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
      • Pool safety plan not readily available to employees.
    • Daily pool records are adequately maintained and available on site
  17. Routine

    6 infractions

    • The pool combined chlorine level is properly maintained
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool does not present any suction or entrapment hazards to pool patrons
      • Installation of stairs/ledges/equipment may present an entrapment hazards.
    • The operator maintains the pool in good repair.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
    • Daily pool records are adequately maintained and available on site
      • Results of water testing are inadequately recorded.
  18. Routine Follow-up

    4 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Handrails at steps, ladders and diving boards are not secure
    • The pool does not present any suction or entrapment hazards to pool patrons
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
  19. Routine

    7 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool is clean, clear of obstructions, and adequately supplied
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Handrails at steps, ladders and diving boards are not secure
    • The pool does not present any suction or entrapment hazards to pool patrons
      • Installation of stairs/ledges/equipment may present an entrapment hazards.
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Pool safety plan is not adequately developed.
    • Adequate pool supervision and/or safety equipment is provided
  20. Routine Follow-up

    4 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
    • The pool does not present any suction or entrapment hazards to pool patrons
      • Installation of stairs/ledges/equipment may present an entrapment hazards.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  21. Routine Follow-up

    5 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
    • The pool does not present any suction or entrapment hazards to pool patrons
      • Installation of stairs/ledges/equipment may present an entrapment hazards.
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
  22. Routine

    9 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool disinfectant is properly maintained
      • Free available chlorine is in excess of 10 ppm.
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Skimmer does not adequately draw surface water from the pool.
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
      • Employees are not adequately trained according to the Pool Safety Plan.
      • Procedures in the pool safety plan are not being followed.
    • Adequate pool supervision and/or safety equipment is provided
    • Daily pool records are adequately maintained and available on site
      • Results of daily water testing are inadequately recorded: Free Available Chlorine, Combined Available Chlorine and pH are tested and recorded at least twice daily; Alkalinity and Cyanuric Acid are tested and recorded at least weekly.
  23. Routine Follow-up

    4 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Handrails at steps, ladders and diving boards are not secure
    • Chemicals are stored in a safe manner and location
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons
  24. Routine

    6 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Handrails at steps, ladders and diving boards are not secure
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
    • Chemicals are stored in a safe manner and location
    • Daily pool records are adequately maintained and available on site
  25. Routine Follow-up

    3 infractions

    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
  26. Routine Follow-up

    5 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
    • Chemicals are stored in a safe manner and location
  27. Routine

    5 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Handrails at steps, ladders and diving boards are not secure
    • Pool equipment is regularly tested for safety and maintained in accordance with the manufacturers' specifications
      • The pool chemical test kit is absent/not in good condition and/or cannot produce accurate readings for required chemical parameters.
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
  28. Routine Follow-up

    6 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Pool rules are posted prominently within the pool enclosure
      • “No lifeguard on duty” sign missing, incomplete, or not clearly visible to the public
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
    • Chemicals are stored in a safe manner and location
      • Chemicals are stored directly on the floor.
    • Daily pool records are adequately maintained and available on site
  29. Routine Follow-up

    7 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool combined chlorine level is properly maintained
    • Pool rules are posted prominently within the pool enclosure
      • “No lifeguard on duty” sign missing, incomplete, or not clearly visible to the public
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
    • Chemicals are stored in a safe manner and location
    • Adequate pool supervision and/or safety equipment is provided
    • Daily pool records are adequately maintained and available on site
  30. Routine

    7 infractions

    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
    • The pool combined chlorine level is properly maintained
      • The pool combined chlorine level is greater than or equal to 1.0 ppm
    • Pool rules are posted prominently within the pool enclosure
      • “No lifeguard on duty” sign missing, incomplete, or not clearly visible to the public
    • The pool is regularly maintained and kept in good repair by an appropriately trained person
      • Skimmer does not adequately draw surface water from the pool.
    • Chemicals are stored in a safe manner and location
    • Adequate pool supervision and/or safety equipment is provided
    • Daily pool records are adequately maintained and available on site
  31. Routine

    0 infractions

  32. Routine Follow-up

    0 infractions

  33. Routine

    2 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • The pool alkalinity is properly maintained
      • Alkalinity is not between 80 ppm and 120 ppm
  34. Routine

    1 infraction

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
  35. Routine

    2 infractions

    • The pool pH level is properly maintained
      • pH level is not within 7.2 and 7.8
    • An operator of a pool has prepared, maintains, and follows a written pool safety plan to ensure the health and safety of pool patrons

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