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Together We Can - Substance Use

2831 Kingsway, Vancouver BC V5R 5H9 · Substance Use

Official record from Vancouver Coastal →

Inspection summary

Together We Can - Substance Use has been inspected 11 times by Vancouver Coastal Health since July 20, 2021. The most recent inspection, on June 5, 2026, recorded 13 infractions.

2 of 11 inspections on record found no infractions at all. In the past 12 months there were 3 inspections with 27 infractions recorded. All recorded findings relate to upkeep, equipment or paperwork rather than direct health risks.

Recent inspections have recorded more infractions than earlier ones, so it is worth reading the latest reports closely.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for your health. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 34 times across 8 separate inspections, most recently on June 5, 2026. For example: There is an emergency plan displayed in a prominent place that sets out procedures to prepare for, mitigate, respond to and recover from any emergency, including procedures for evacuation and how persons in care will be cared for [RCR Sec 51(1),(4)]

  • Food safety training and certificationLower risk

    Many jurisdictions require a trained or certified person on site, such as a certified food handler. These findings mean the training record or the trained person was missing at the time. They do not by themselves mean anything was handled unsafely.

    Recorded 6 times across 4 separate inspections, most recently on June 5, 2026. For example: Employees on duty are sufficient in numbers, training, experience, and organized in an appropriate pattern to meet the needs of the persons in care and assist in activities of daily living. [RCR Sec 42(1);DOLSOP Preventing Opioid Overdose]

  • Equipment and utensilsLower risk

    Equipment has to be made of cleanable materials, kept in good repair and stored properly. These findings are mostly about upkeep, like a cracked surface or worn part. They are generally lower risk but show how well the place is maintained.

    Recorded 5 times across 3 separate inspections, most recently on June 5, 2026. For example: Furniture and equipment meets the needs, of the persons in care, are compatible with the health safety and dignity, are well maintained, and clean. [RCR Sec 21]

  • Building, plumbing and upkeepLower risk

    Floors, walls and ceilings must be clean and in good repair, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate health risk on their own, but persistent problems can lead to pest or sanitation issues.

    Recorded 2 times across 2 separate inspections, most recently on January 27, 2026. For example: First aid supplies are readily accessible to all employees, including while care is provided off the facility premises [RCR Sec 43(2);DOLSOP Preventing Opioid Overdose]

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 17 times across 6 separate inspections, most recently on June 5, 2026. For example: Prior to and or on admission persons in care are informed on how to express concerns or make complaints to the medical health officer or the Patient Care Quality Office [RCR Sec 48(1) (c); Bill of Rights 3(e)]

About this data

These results come from Vancouver Coastal Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

11 inspections

  1. Routine

    13 infractions

    • Employees on duty are sufficient in numbers, training, experience, and organized in an appropriate pattern to meet the needs of the persons in care and assist in activities of daily living. [RCR Sec 42(1);DOLSOP Preventing Opioid Overdose]
      • The staffing pattern is inappropriate.
    • Prior to and or on admission persons in care are informed on how to express concerns or make complaints to the medical health officer or the Patient Care Quality Office [RCR Sec 48(1) (c); Bill of Rights 3(e)]
    • There is an emergency plan displayed in a prominent place that sets out procedures to prepare for, mitigate, respond to and recover from any emergency, including procedures for evacuation and how persons in care will be cared for [RCR Sec 51(1),(4)]
      • The emergency plan does not include procedures for evacuation.
    • Care plans take into account the persons in care's unique abilities, physical, social and emotional needs, and cultural and spiritual preferences [RCR Sec 81(2)(b); Bill of Rights 1(b)]
    • Reportable incidents have been reported with appropriate notifications [RCR Sec 77(2)(a)(b)(d);DOLSOP Opiod Overdose Prevention]
    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(C)]
    • A short term care plan is developed on admission to guide staff in protecting and promoting the health and safety of the person in care [RCR Sec 80(1); Bill of Rights 1(a)]
      • Short term care plan(s) were not developed.
      • Not all required elements are recorded in the short term care plan.
    • Meals are served in a dining area [RCR Sec 63(3)(a)]
    • The care plan(s) contains all items that must be recorded under this regulation [RCR Sec 81(3)]
      • Does not include a nutrition plan that assesses a person in care's nutrition status.
      • Does not include if a person in care has been determined to be at risk of leaving a community care facility without notification of an employee, a plan to prevent the person in care from leaving.
      • Does not include if a person in care has been determined to be at risk of leaving a community care facility without notification of an employee, a plan to locate the person in care.
      • Does not include behavioural intervention, if applicable.
      • Does not include an oral health care plan.
      • Does not include a recreation and leisure plan.
      • Does not specify the nutrition to be provided to the person in care, including any therapeutic diets.
    • All persons admitted comply with the Province's immunization and TB control programs[RCR Sec 49(1); DOLSOP]
    • Breakfast is available before 11:00 am lunch is between 11:45 am and 1:00 pm, and supper is served after 5:00 pm. [RCR Sec 64 (1)(a),(b),(c)]
      • Lunch is not between 11:45 am and 1:00 pm
      • Supper is not served after 5:00 pm
    • Furniture and equipment meets the needs, of the persons in care, are compatible with the health safety and dignity, are well maintained, and clean. [RCR Sec 21]
      • Equipment is not maintained in a safe and clean condition.
    • All policies and procedures are available to employees, the medical health officer and the person in cares' representative on request [RCR Sec 85(1)(c)( i, ii, iii)]
  2. Routine

    12 infractions

    • Prior to employment the licensee obtained the appropriate information regarding the employee [RCR Sec 37(1)]
      • There is no evidence of compliance with the Province's immunization and TB control programs.
    • Prior to volunteering the licensee must obtain from the volunteer who does not provide care or supervision the appropriate information as per the regulation [RCR 37(3)].
      • There is no evidence of compliance with the Province's immunization and TB control programs.
    • Employees on duty are sufficient in numbers, training, experience, and organized in an appropriate pattern to meet the needs of the persons in care and assist in activities of daily living. [RCR Sec 42(1);DOLSOP Preventing Opioid Overdose]
    • First aid supplies are readily accessible to all employees, including while care is provided off the facility premises [RCR Sec 43(2);DOLSOP Preventing Opioid Overdose]
    • Prior to and or on admission persons in care are informed on how to express concerns or make complaints to the medical health officer or the Patient Care Quality Office [RCR Sec 48(1) (c); Bill of Rights 3(e)]
    • There are written and implemented policies and procedures to guide staff in the care and supervision of the persons in care [RCR Sec 85(1)(a), (d)]
    • Reportable incidents have been reported with appropriate notifications [RCR Sec 77(2)(a)(b)(d);DOLSOP Opiod Overdose Prevention]
    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(C)]
    • Meals are served in a dining area [RCR Sec 63(3)(a)]
    • The care plan(s) contains all items that must be recorded under this regulation [RCR Sec 81(3)]
      • Does not include a nutrition plan that assesses a person in care's nutrition status.
      • Does not include an oral health care plan.
      • Does not specify the nutrition to be provided to the person in care, including any therapeutic diets.
    • All persons admitted comply with the Province's immunization and TB control programs[RCR Sec 49(1); DOLSOP]
      • Non compliance with the Provinces TB control program
      • Immunization status on admission is not reviewed (DOLSOP)
      • Clear and up-to-date records of the immunization status of each person in care is not kept.(DOLSOP)
    • Breakfast is available before 11:00 am lunch is between 11:45 am and 1:00 pm, and supper is served after 5:00 pm. [RCR Sec 64 (1)(a),(b),(c)]
      • Lunch is not between 11:45 am and 1:00 pm
      • Supper is not served after 5:00 pm
  3. Routine

    2 infractions

    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(C)]
    • Meals are served in a dining area [RCR Sec 63(3)(a)]
  4. Routine Follow-up

    10 infractions

    • The written policies and procedures are reviewed and revised if necessary at least once each year [RCR Sec 85(1)(b)]
    • Screening is done prior to admission to ensure safe and adequate care [RCR Sec 47(1), (2)]
      • Training, experience, number of employees and/or staffing coverage has not been considered.
    • Health and safety of persons in care are regularly monitored [RCR Sec 50(1);DOLSOP Preventing Opioid Overdose]
    • A short term care plan is developed on admission to guide staff in protecting and promoting the health and safety of the person in care [RCR Sec 80(1); Bill of Rights 1(a)]
    • Meals are served in a dining area [RCR Sec 63(3)(a)]
    • The care plan(s) contains all items that must be recorded under this regulation [RCR Sec 81(3)]
    • A record respecting complaints made and concerns expressed to the licensee under section 60 [dispute resolution], and the responses to them is kept [RCR Sec 89(1)]
    • If the licensee operates more than one community care facility, records are kept separately for each facility [RCR Sec 91(1)(b)]
    • Employees have experience, competence and training to ensure food is safely prepared, handled and meets the nutritional needs [RCR Sec (44)(1)(a)]
    • A CSNM qualified nutrition manager or registered dietitian supervises the preparation and delivery of food in a facility 50 beds and over[RCR Sec (44)(2)]
  5. Routine Follow-up

    9 infractions

    • The written policies and procedures are reviewed and revised if necessary at least once each year [RCR Sec 85(1)(b)]
    • Health and safety of persons in care are regularly monitored [RCR Sec 50(1);DOLSOP Preventing Opioid Overdose]
    • Reportable incidents have been reported with appropriate notifications [RCR Sec 77(2)(a)(b)(d);DOLSOP Opiod Overdose Prevention]
    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(C)]
    • Meals are served in a dining area [RCR Sec 63(3)(a)]
    • The care plan(s) contains all items that must be recorded under this regulation [RCR Sec 81(3)]
    • Adequate food is provided to meet the persons in cares' personal nutritional needs based on Canada's Food Guide and their nutrition plan [RCR Sec 66(1)]
      • Food is not adequate to meet the personal nutrition plan.
    • A record respecting complaints made and concerns expressed to the licensee under section 60 [dispute resolution], and the responses to them is kept [RCR Sec 89(1)]
    • If the licensee operates more than one community care facility, records are kept separately for each facility [RCR Sec 91(1)(b)]
  6. Routine

    13 infractions

    • There is an emergency plan displayed in a prominent place that sets out procedures to prepare for, mitigate, respond to and recover from any emergency, including procedures for evacuation and how persons in care will be cared for [RCR Sec 51(1),(4)]
      • Emergency plan does not include all required elements.
    • The written policies and procedures are reviewed and revised if necessary at least once each year [RCR Sec 85(1)(b)]
    • Health and safety of persons in care are regularly monitored [RCR Sec 50(1);DOLSOP Preventing Opioid Overdose]
    • Reportable incidents have been reported with appropriate notifications [RCR Sec 77(2)(a)(b)(d);DOLSOP Opiod Overdose Prevention]
      • Did not immediately inform the medical health officer.
      • Did not immediately inform the funding program (if applicable).
    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(C)]
    • Sufficient materials, supplies and equipment for the program of activities are readily accessible and safe, and provided without charge [RCR Sec 55(3); Bill of Rights 2(c)]
    • Meals are served in a dining area [RCR Sec 63(3)(a)]
    • The care plan(s) contains all items that must be recorded under this regulation [RCR Sec 81(3)]
    • For facilities over 24 persons in care, the nutrition plan is developed and reviewed on a regular basis with a dietitian. [RCR Sec 83(2),(3)(b)]
      • For facilities over 24 persons in care, the nutrition care plan is not developed with a dietitian.
    • Medication is returned to the dispensing pharmacy if the person in care is no longer taking the medication(s)[RCR Sec 72(a)]
    • Expired medication is returned to the dispensing pharmacy as required [RCR Sec 72(b)]
    • A record respecting complaints made and concerns expressed to the licensee under section 60 [dispute resolution], and the responses to them is kept [RCR Sec 89(1)]
    • If the licensee operates more than one community care facility, records are kept separately for each facility [RCR Sec 91(1)(b)]
  7. Routine Follow-up

    1 infraction

    • Prior to employment the licensee obtained the appropriate information regarding the employee [RCR Sec 37(1)]
      • No criminal record check was obtained.
      • No character references were obtained.
      • The required documentation as per the regulation was not obtained prior to hiring.
  8. Routine

    3 infractions

    • Employees have been trained in the implementation of the plans and in the use of emergency equipment [RCR Sec 51(3)]
      • Employees have not been trained in the emergency plan.
    • The privacy of persons in care is respected, including the privacy of bedrooms, belongings and storage area. [RCR Sec 53; Bill of Rights 2 (d)]
    • For facilities over 24 persons in care, the nutrition plan is developed and reviewed on a regular basis with a dietitian. [RCR Sec 83(2),(3)(b)]
      • For facilities over 24 persons in care, the nutrition care plan is not developed with a dietitian.
      • For facilities over 24 persons in care, the nutrition care plan is not reviewed with a dietitian regularly.
  9. Routine

    0 infractions

  10. Routine

    1 infraction

    • Reportable incidents have been reported with appropriate notifications [RCR Sec 77(2)(a)(b)(d);DOLSOP Opiod Overdose Prevention]
      • Did not immediately inform the medical health officer.
  11. Routine

    0 infractions

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