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TORTELLO

1746 W DIVISION ST, CHICAGO, IL 60622 · Restaurant

Inspection summary

TORTELLO has been inspected 7 times by Chicago Department of Public Health since January 7, 2025. The most recent inspection, on December 8, 2025, found no infractions.

4 of 7 inspections on record found no infractions at all. In the past 12 months there was 1 inspection with 0 infractions recorded. The higher-risk findings here relate to: Handwashing and staff hygiene, Cleaning and sanitizing and Pests.

Recent inspections have recorded more infractions than earlier ones, so it is worth reading the latest reports closely.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Handwashing and staff hygieneHigher risk

    Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.

    Recorded 6 times across 2 separate inspections, most recently on October 2, 2025. For example: ADEQUATE HANDWASHING SINKS PROPERLY SUPPLIED AND ACCESSIBLE

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded 2 times across 2 separate inspections, most recently on October 2, 2025. For example: NON-FOOD/FOOD CONTACT SURFACES CLEAN

  • PestsHigher risk

    Signs of mice, rats, cockroaches or flies, or gaps and clutter that let them get in or hide. Pests carry bacteria and can contaminate food and surfaces, so evidence of activity is treated seriously and usually triggers a follow-up visit.

    Recorded once on September 25, 2025. For example: INSECTS, RODENTS, & ANIMALS NOT PRESENT

  • Building, plumbing and upkeepLower risk

    Floors, walls and ceilings must be smooth and clean, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate food-safety risk on their own, but persistent problems can lead to pest or sanitation issues.

    Recorded 7 times across 3 separate inspections, most recently on October 2, 2025. For example: PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN

  • Equipment and utensilsLower risk

    Equipment has to be built from cleanable materials, kept in good repair and stored properly. These findings are mostly about upkeep, like a cracked shelf, a worn gasket or utensils stored the wrong way. They are generally lower risk but show how well the kitchen is maintained.

    Recorded 6 times across 2 separate inspections, most recently on October 2, 2025. For example: UTENSILS, EQUIPMENT & LINENS: PROPERLY STORED, DRIED, & HANDLED

About this data

These results come from Chicago Department of Public Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

7 inspections

  1. Suspected Food Poisoning Re-inspection

    0 infractions

  2. Suspected Food Poisoning Re-inspection

    9 infractions

    • 10. ADEQUATE HANDWASHING SINKS PROPERLY SUPPLIED AND ACCESSIBLE
      • 5-204.11 : OBSERVED NO HAND WASHING SINK IN 2ND FL. PASTA MAKING PREP AREA MUST INSTALL A HAND SINK WITH HOT & COLD RUNNING WATER, SOAP & TOWEL,S AND MAINTAIN.(PRIORITY FOUNDATION 7-38-030(C)
    • 10. ADEQUATE HANDWASHING SINKS PROPERLY SUPPLIED AND ACCESSIBLE
      • : 6-301.14 : MUST PROVIDE A HAND WASHING SIGN IN 1ST FL. 2ND TOILET ROOM.
    • 44. UTENSILS, EQUIPMENT & LINENS: PROPERLY STORED, DRIED, & HANDLED
      • 4-903.11 (A;B;D) : MUST INVERT MULTI-USE UTENSILS ON DISH STORAGE SHELVES AND ABOVE COOKING EQUIPMENT.
    • 47. FOOD & NON-FOOD CONTACT SURFACES CLEANABLE, PROPERLY DESIGNED, CONSTRUCTED & USED
      • 4-501.11 : MUST REPAIR OR REPLACE WORN DOOR GASKETS ON 2- DOOR PASTA PREP COOLER ON 1ST FL. AND 2- DOOR REACH IN COOLER ON 2ND FL.
    • 47. FOOD & NON-FOOD CONTACT SURFACES CLEANABLE, PROPERLY DESIGNED, CONSTRUCTED & USED
      • 4-101.19 : MUST ELIMINATE CRATES USED FOR FOOD STORAGE IN WALK IN COOLER AND PROVIDE ADEQUATE SHELVING UNITS.
    • 49. NON-FOOD/FOOD CONTACT SURFACES CLEAN
      • 4-601.11(C) : MUST CLEAN DEBRIS BUILD UP FROM INTERIOR PANEL OF ICE MACHINE.
    • 55. PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN
      • 6-201.13 : MUST REPAIR OR REPLACE DAMAGED FLOOR TILES IN 1ST FL. PREP/DISH WASHING AREA.
    • 55. PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN
      • 6-501.114 : MUST ELEVATE,REMOVE AND ORGANIZE ARTICLES OFF OF FLOOR IN CHEMICAL/MOPSINK STORAGE CLOSETS ON 1ST & 2ND FL.
    • 56. ADEQUATE VENTILATION & LIGHTING; DESIGNATED AREAS USED
      • 6-202.11 : MUST REPAIR OR REPLACE BURNTOUT LIGHTS AT HOOD OF COOKING EQUIPMENT AND ABOVE PREP COOLER IN 1ST FL. PREP AREA.
  3. Canvass

    0 infractions

  4. Complaint

    15 infractions

    • 1. PERSON IN CHARGE PRESENT, DEMONSTRATES KNOWLEDGE, AND PERFORMS DUTIES
      • PIC DOESN'T HAVE A CERTIFIED FOOD MANAGERS CERTIFICATE MUST PROVIDE AND MAINTAIN.(PRIORITY FOUNDATION 7-38-012)
    • 2. CITY OF CHICAGO FOOD SERVICE SANITATION CERTIFICATE
      • OBSERVED NO VALID CERTIFIED FOOD MANAGERS CERTIFICATE POSTED TO VIEW NOR FOOD MANAGER ON DUTY WHILE TCS FOODS ARE BEING PREPARED,HANDLED AND SERVED SUCH AS (PASTA,PASTA SUACES,SALADS,ETC)MUST PROVIDE CERTIFICATE AND BE ON SITE AT ALL TIMES.(PRIORITY FOUNDATION 7-38-012)(CITATION ISSUED)
    • 8. HANDS CLEAN & PROPERLY WASHED
      • OBSERVED POOR HYGIENIC PRACTICES BY EMPLOYEES SUCH AS MALE EMPLOYEE CAME IN FROM OUTSIDE AND REMOVED DIRTY DISHES FROM TABLE,THEN WENT BEHIND FRONT COUNTER AND SERVICED CUSTOMER,HE PUT ON A PLASTIC GLOVE AND PLACED PASTA SHELLS INTO 2- PAPER BAGS ALSO,MALE DISH WASHER WAS PLACING DIRTY DISHES INTO DISH RACK AND THEN REMOVING CLEAN DISHES SEVERAL TIMES WITHOUT WASHING HANDS AFTER EVERY POSSIBLE CONTAMINATION.(PRIORITY 7-38-010)(CITATION 7-38-010)(COS)(CITATION ISSUED)
    • 10. ADEQUATE HANDWASHING SINKS PROPERLY SUPPLIED AND ACCESSIBLE
      • OBSERVED NO HAND WASHING DEVICES AT HAND SINK IN MAIN 1ST FL. PREP/DISH WASHING AREA WHILE FOOD IS BEING PREPARED AND DISHES BEING WASHED.PAPER TOWELS WERE PROVIDED DURING INSPECTION.MUST KEEP MAINTAINED AT ALL TIMES.(PRIORITY FOUNDATION 7-38-030(C)(CITATION ISSUED)(COS)
    • 10. ADEQUATE HANDWASHING SINKS PROPERLY SUPPLIED AND ACCESSIBLE
      • OBSERVED NO HAND WASHING SINK IN 2ND FL. PASTA MAKING PREP AREA MUST INSTALL A HAND SINK WITH HOT & COLD RUNNING WATER,SOAP & TOWELS AND MAINTAIN.(PRIORITY FOUNDATION 7-38-030(C)
    • 10. ADEQUATE HANDWASHING SINKS PROPERLY SUPPLIED AND ACCESSIBLE
      • MUST PROVIDE A HAND WASHING SIGN IN 1ST FL. 2ND TOILET ROOM.
    • 38. INSECTS, RODENTS, & ANIMALS NOT PRESENT
      • OBSERVED EVIDENCE OF APPX. 30 OR MORE LIVE SMALL FLIES FLYING AROUND,ON CEILINGS,WALLS AND VENTILATION UNIT IN DINING AREA,1ST FL. PREP/DISH WASHING AREA.RECOMMENDED TO HAVE A PEST CONTROL OPERATOR TO SERVICE PREMISES ON OR AFTER 9/25/25.(PRIORITY FOUNDATION 7-38-020(A)(CITATION ISSUED)
    • 44. UTENSILS, EQUIPMENT & LINENS: PROPERLY STORED, DRIED, & HANDLED
      • MUST INVERT MULTI-USE UTENSILS ON DISH STORAGE SHELVES AND ABOVE COOKING EQUIPMENT.
    • 46. GLOVES USED PROPERLY
      • OBSERVED IMPROPER USAGE OF GLOVES BY FOOD HANDLER.(COS)
    • 47. FOOD & NON-FOOD CONTACT SURFACES CLEANABLE, PROPERLY DESIGNED, CONSTRUCTED & USED
      • MUST REPAIR OR REPLACE WORN DOOR GASKETS ON 2- DOOR PASTA PREP COOLER ON 1ST FL. AND 2- DOOR REACH IN COOLER ON 2ND FL.
    • 47. FOOD & NON-FOOD CONTACT SURFACES CLEANABLE, PROPERLY DESIGNED, CONSTRUCTED & USED
      • MUST ELIMINATE CRATES USED FOR FOOD STORAGE IN WALK IN COOLER AND PROVIDE ADEQUATE SHELVING UNITS.
    • 49. NON-FOOD/FOOD CONTACT SURFACES CLEAN
      • MUST CLEAN DEBRIS BUILD UP FROM INTERIOR PANEL OF ICE MACHINE.
    • 55. PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN
      • MUST REPAIR OR REPLACE DAMAGED FLOOR TILES IN 1ST FL. PREP/DISH WASHING AREA.
    • 55. PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN
      • MUST ELEVATE,REMOVE AND ORGANIZE ARTICLES OFF OF FLOOR IN CHEMICAL/MOPSINK STORAGE CLOSETS ON 1ST & 2ND FL.
    • 56. ADEQUATE VENTILATION & LIGHTING; DESIGNATED AREAS USED
      • MUST REPAIR OR REPLACE BURNTOUT LIGHTS AT HOOD OF COOKING EQUIPMENT AND ABOVE PREP COOLER IN 1ST FL. PREP AREA.
  5. Canvass

    0 infractions

  6. License

    0 infractions

  7. License

    1 infraction

    • 51. PLUMBING INSTALLED; PROPER BACKFLOW DEVICES
      • OBSERVED 1 OF 5 SINGLE SERVICE TOILET ROOM NOT OPERATING. WATER HAS BEEN SHUT OFF TO SAID TOILET ROOM. INSTRUCTED MANAGER TO RESTORE TOILET ROOM.

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