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ƛúxválásu'ailas - Heiltsuk Hospital

88 Waglisla St, Bella Bella BC V0N 1Z0 · Extended Care

Official record from Vancouver Coastal →

Inspection summary

ƛúxválásu'ailas - Heiltsuk Hospital has been inspected 6 times by Vancouver Coastal Health since June 15, 2022. The most recent inspection, on May 28, 2026, recorded 7 infractions.

1 of 6 inspections on record found no infractions at all. In the past 12 months there was 1 inspection with 7 infractions recorded. The higher-risk findings here relate to: Food temperature control.

Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for your health. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded once on June 15, 2022. For example: Water accessible to a person in care, from any source, is not to exceed 49° Celsius [RCR Sec 17]

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 28 times across 4 separate inspections, most recently on May 28, 2026. For example: Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(c)]

  • Food safety training and certificationLower risk

    Many jurisdictions require a trained or certified person on site, such as a certified food handler. These findings mean the training record or the trained person was missing at the time. They do not by themselves mean anything was handled unsafely.

    Recorded 2 times across 2 separate inspections, most recently on May 14, 2024. For example: If a person in care is restrained, the information required by the regulation is recorded in the care plan of the person in care [RCR Sec 84]

  • Building, plumbing and upkeepLower risk

    Floors, walls and ceilings must be clean and in good repair, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate health risk on their own, but persistent problems can lead to pest or sanitation issues.

    Recorded once on May 28, 2026. For example: Each bedroom has a window that provides natural light, with coverings that block out light and protect the privacy of the occupant [RCR Sec 28(1)]

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 22 times across 4 separate inspections, most recently on May 28, 2026. For example: A qualified employee is designated to organize and supervise physical, social and recreational activities and has sufficient time to carry out activities [RCR Sec (45)(a)(b)]

About this data

These results come from Vancouver Coastal Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

6 inspections

  1. Routine

    7 infractions

    • A qualified employee is designated to organize and supervise physical, social and recreational activities and has sufficient time to carry out activities [RCR Sec (45)(a)(b)]
    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(c)]
    • The most recent routine inspection record is displayed in a prominent place. [RCR Sec. 11(1) (b), (2); Bill of Rights 4(b)]
    • The facility is operated in a manner that promotes the health, safety and dignity of persons in care, and their rights [CCALA Sec 7(1)(b)(i); Bill of Rights 2(a)]
    • There is a suitable ongoing planned program of physical, social and recreational activities that meets the objectives of the care plan [RCR Sec 55(1)(a); Bill of Rights 2(c)]
    • Snacks times meet the needs of the persons in care [RCR Sec 64(1)(d)]
    • Each bedroom has a window that provides natural light, with coverings that block out light and protect the privacy of the occupant [RCR Sec 28(1)]
  2. Routine

    11 infractions

    • Weekly menu posted in each dining area for Long Term Care. [RCR Sec 62(4)]
    • Menu reflects food preferences and cultural background [RCR Sec 62 (2)(c)(ii)]
    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(c)]
    • Menu provides a nutritious morning, noon and evening meal where each meal contains at least3 food groups as per Canada Food Guide. [RCR Sec 62(2)(a)]
    • Menu provides a minimum of 2 nutritious snacks; each snack contains a minimum of 2 food groups as per Canada's Food Guide. [RCR Sec 62(2)(b)]
      • Snacks do not contain at least 2 food groups.
    • Menu is based on the nutrition plans, nutrition needs, age, gender, and activity level of the persons in care. [RCR Sec 62(2)(c)(i)]
    • Menu considers texture, colour , taste, visual appeal and food safety [RCR Sec 62)(2)(c)(iv)]
    • Snacks times meet the needs of the persons in care [RCR Sec 64(1)(d)]
    • Record of food purchases, menus and menu substitutions. [RCR Sec 87(a)(b)]
      • No record of menu substitutions.
    • Record of monitoring of food service and nutrition care. [RCR Sec 87(c)]
    • Employees receive ongoing education on the preparation and delivery of food, nutrition and if required, assisted eating techniques [RCR Sec (44)(1)(b)]
      • Employees do not receive ongoing education on nutrition.
  3. Routine Follow-up

    0 infractions

  4. Routine

    18 infractions

    • Weekly menu posted in each dining area for Long Term Care. [RCR Sec 62(4)]
    • Prior to and or on admission persons in care are informed on how to express concerns or make complaints to the medical health officer or the Patient Care Quality Office [RCR Sec 48(1) (c); Bill of Rights 3(e)]
      • Persons in care are not advised on how to express concerns or make complaints to the medical health officer.
    • There is an emergency plan displayed in a prominent place that sets out procedures to prepare for, mitigate, respond to and recover from any emergency, including procedures for evacuation and how persons in care will be cared for [RCR Sec 51(1),(4)]
      • There is no plan for how persons in care will continue to be cared for in an emergency.
    • A restraint may be used if the restraint is necessary to protect the person in care or others from imminent serious physical harm, or there is agreement as per the regulation [RCR Sec 74 (1)]
      • There was no agreement in writing from the medical practitioner or nurse practitioner
      • There is no written agreement to the use of a restraint by the person in care or their representative.
    • The facility has a written a policy and procedure for obtaining consent, in accordance with Part 3 of the Health Care (Consent) and Care Facility (Admission) Act, before admitting an adult to the community care facility. [RCR Sec 85(2)(m)]
    • The facility has no resident or family council and has met the requirements of the regulation by providing an opportunity to meet with the licensee at least twice a year [RCR Sec 59(a); Bill of Rights 3(b)]
      • There has been no opportunity to meet at least twice a year to promote the collective interests of the persons in care.
    • Restraints are not used unless it is necessary to protect the person in care or others from serious physical harm, are minimal as possible; safety, physical, emotional dignity is monitored and the regulation is followed [RCR Sec 73(1),(2)]
      • All alternatives to the use of the restraint have not been considered and either implemented or rejected.
      • The use of the restraint, its type and the duration for which it is used is not documented in the care plan of the person in care.
      • The safety, physical and emotional dignity of the person in care is not monitored throughout the use of the restraint, and assessed after the use of the restraint.
    • A restraint used under section 74(1)(b) that continues either continuously or intermittently for more than 24 hours is reassessed within the specified time consulting with those who agreed to the use of the restraint [RCR Sec 75(3)]
      • The restraint has not been reassessed in the time specified in the care plan.
    • The care plan(s) contains all items that must be recorded under this regulation [RCR Sec 81(3)]
      • Does not address if there is agreement to the use of restraints under section 74 (1) (b) [when restraints may be used], the type or nature of restraint and the frequency of reassessment.
      • Does not include an oral health care plan.
    • Care plan(s) is reviewed and, if necessary, modified if there is a substantial change in the circumstances of the person in care or at least once a year [RCR Sec 81(4)(b)]
      • Care plan(s) are not reviewed at least once a year.
    • Personal preferences and cultural background are considered in food preparation and service [RCR Sec 63(2)]
    • For each person in care, there is a record showing the date of admission, and the consent to be admitted or to continue to be accommodated. [RCR Sec 77.1(1)(a)(b)]
      • No record of the consent for that person(s) in care to be admitted.
    • There is a record of any assessment of incapability report provided under section 22 (1) (c) of the Health Care Consent Regulation. [RCR Sec 77.1(1)(c)]
    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(c)]
    • If a person in care is restrained, the information required by the regulation is recorded in the care plan of the person in care [RCR Sec 84]
      • The reason for the use of the restraint is not recorded.
      • The result of any reassessment of the use of the restraint is not recorded.
      • The alternatives that were considered to the use of the restraint, and which, if any, were implemented or rejected is not recorded.
      • The duration of the restraint and the monitoring of the person in care during the restraint are not recorded.
    • The most recent routine inspection record is displayed in a prominent place. [RCR Sec. 11(1) (b), (2); Bill of Rights 4(b)]
    • The facility is operated in a manner that promotes the health, safety and dignity of persons in care, and their rights [CCALA Sec 7(1)(b)(i); Bill of Rights 2(a)]
    • The rights of adult persons in care are prominently displayed in the facility [CCALA Sec 7 c.1(i)]
  5. Routine

    17 infractions

    • Weekly menu posted in each dining area for Long Term Care. [RCR Sec 62(4)]
    • A restraint may be used if the restraint is necessary to protect the person in care or others from imminent serious physical harm, or there is agreement as per the regulation [RCR Sec 74 (1)]
      • There was no agreement in writing from the person in care or their representative.
      • There was no agreement in writing from the medical practitioner or nurse practitioner
    • A facility providing Long Term Care has a fall prevention policy and procedure with the required elements [RCR Sec 85(2a)]
    • The facility has no resident or family council and has met the requirements of the regulation by providing an opportunity to meet with the licensee at least twice a year [RCR Sec 59(a); Bill of Rights 3(b)]
      • There has been no opportunity to meet at least twice a year to promote the collective interests of the persons in care.
      • There has been no opportunity to meet at least twice a year to involve the persons in care in decision making on matters that affect their day-to-day living.
    • Restraints are not used unless it is necessary to protect the person in care or others from serious physical harm, are minimal as possible; safety, physical, emotional dignity is monitored and the regulation is followed [RCR Sec 73(1),(2)]
      • The use of the restraint, its type and the duration for which it is used is not documented in the care plan of the person in care.
      • The safety, physical and emotional dignity of the person in care is not monitored throughout the use of the restraint, and assessed after the use of the restraint.
    • A restraint used under section 74(1)(b) that continues either continuously or intermittently for more than 24 hours is reassessed within the specified time consulting with those who agreed to the use of the restraint [RCR Sec 75(3)]
    • The care plan(s) contains all items that must be recorded under this regulation [RCR Sec 81(3)]
      • Does not address if there is agreement to the use of restraints under section 74 (1) (b) [when restraints may be used], the type or nature of restraint and the frequency of reassessment.
      • Does not include an oral health care plan.
      • Does not include a nutrition plan that assesses a person in care's nutrition status.
      • Does not include a plan for following up on any falls suffered by a person in care.
    • Care plan(s) is reviewed and, if necessary, modified if there is a substantial change in the circumstances of the person in care or at least once a year [RCR Sec 81(4)(b)]
      • Care plan(s) are not reviewed at least once a year.
    • Personal preferences and cultural background are considered in food preparation and service [RCR Sec 63(2)]
    • For each person in care, there is a record showing the date of admission, and the consent to be admitted or to continue to be accommodated. [RCR Sec 77.1(1)(a)(b)]
      • No record of the consent for that person(s) in care to be admitted.
    • There is a record of any assessment of incapability report provided under section 22 (1) (c) of the Health Care Consent Regulation. [RCR Sec 77.1(1)(c)]
    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(c)]
    • If a person in care is restrained, the information required by the regulation is recorded in the care plan of the person in care [RCR Sec 84]
      • The reason for the use of the restraint is not recorded.
      • The result of any reassessment of the use of the restraint is not recorded.
      • The alternatives that were considered to the use of the restraint, and which, if any, were implemented or rejected is not recorded.
      • The duration of the restraint and the monitoring of the person in care during the restraint are not recorded.
    • The most recent routine inspection record is displayed in a prominent place. [RCR Sec. 11(1) (b), (2); Bill of Rights 4(b)]
    • The facility is operated in a manner that promotes the health, safety and dignity of persons in care, and their rights [CCALA Sec 7(1)(b)(i); Bill of Rights 2(a)]
    • The rights of adult persons in care are prominently displayed in the facility [CCALA Sec 7 c.1(i)]
    • Monthly weights are taken and recorded, if missing, the reason is documented. [RCR Sec 83(4)(a),(5)(a)]
      • Monthly weights are not taken.
  6. Routine

    1 infraction

    • Water accessible to a person in care, from any source, is not to exceed 49° Celsius [RCR Sec 17]

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