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Venture Crisis Home - Mental Health

220 E 13th Ave, Vancouver BC V5T 2K4 · Mental Health

Official record from Vancouver Coastal →

Inspection summary

Venture Crisis Home - Mental Health has been inspected 7 times by Vancouver Coastal Health since May 9, 2022. The most recent inspection, on April 10, 2026, recorded 4 infractions.

1 of 7 inspections on record found no infractions at all. In the past 12 months there was 1 inspection with 4 infractions recorded. All recorded findings relate to upkeep, equipment or paperwork rather than direct health risks.

Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for your health. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 29 times across 6 separate inspections, most recently on April 10, 2026. For example: Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(c)]

  • Food safety training and certificationLower risk

    Many jurisdictions require a trained or certified person on site, such as a certified food handler. These findings mean the training record or the trained person was missing at the time. They do not by themselves mean anything was handled unsafely.

    Recorded 2 times across 2 separate inspections, most recently on September 3, 2025. For example: The MSAC establishes and reviews training, orientation programs, and policies and procedures [RCR Sec 68(3);DOLSOP Preventing Opioid Overdose]

  • Building, plumbing and upkeepLower risk

    Floors, walls and ceilings must be clean and in good repair, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate health risk on their own, but persistent problems can lead to pest or sanitation issues.

    Recorded once on April 10, 2026. For example: First aid supplies are readily accessible to all employees, including while care is provided off the facility premises [RCR Sec 43(2);DOLSOP Preventing Opioid Overdose]

  • Equipment and utensilsLower risk

    Equipment has to be made of cleanable materials, kept in good repair and stored properly. These findings are mostly about upkeep, like a cracked surface or worn part. They are generally lower risk but show how well the place is maintained.

    Recorded once on February 21, 2023. For example: Furniture and equipment meets the needs, of the persons in care, are compatible with the health safety and dignity, are well maintained, and clean. [RCR Sec 21]

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 6 times across 2 separate inspections, most recently on February 20, 2024. For example: Prior to or on admission persons in care are informed of the facility's policies respecting expressing concerns, making complaints and resolving disputes [RCR Sec 48(1)(b)]

About this data

These results come from Vancouver Coastal Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

7 inspections

  1. Routine

    4 infractions

    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(c)]
    • A pharmacist packages and records all medications on the medication administration record [RCR Sec 69(1)]
      • A pharmacist does not record medication on the medication administration record.
    • The written policies and procedures are reviewed and revised if necessary at least once each year [RCR Sec 85(1)(b)]
    • First aid supplies are readily accessible to all employees, including while care is provided off the facility premises [RCR Sec 43(2);DOLSOP Preventing Opioid Overdose]
      • The first aid supplies are insufficient.
  2. Routine

    4 infractions

    • There is an emergency plan displayed in a prominent place that sets out procedures to prepare for, mitigate, respond to and recover from any emergency, including procedures for evacuation and how persons in care will be cared for [RCR Sec 51(1),(4)]
    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(c)]
    • The MSAC establishes and reviews training, orientation programs, and policies and procedures [RCR Sec 68(3);DOLSOP Preventing Opioid Overdose]
    • Height and weight of each person in care is recorded on admission [RCR Sec 49(2)]
  3. Routine

    0 infractions

  4. Routine

    10 infractions

    • Prior to or on admission persons in care are informed of the facility's policies respecting expressing concerns, making complaints and resolving disputes [RCR Sec 48(1)(b)]
    • Prior to and or on admission persons in care are informed on how to express concerns or make complaints to the medical health officer or the Patient Care Quality Office [RCR Sec 48(1)(c); Bill of Rights 3(e)]
      • Persons in care are not advised on how to express concerns or make complaints to the medical health officer.
      • Persons in care are not advised on how to express concerns or make complaints under the Patient Care Quality Review Board Act.
    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(c)]
    • A short term care plan is developed on admission to guide staff in protecting and promoting the health and safety of the person in care [RCR Sec 80(1); Bill of Rights 1(a)]
      • Not all required elements are recorded in the short term care plan.
    • The most recent routine inspection record is displayed in a prominent place. [RCR Sec. 11(1) (b), (2); Bill of Rights 4(b)]
    • There is a suitable ongoing planned program of physical, social and recreational activities that meets the objectives of the care plan [RCR Sec 55(1)(a); Bill of Rights 2(c)]
    • There is a MSAC with the appropriate membership [RCR Sec 68(1)]
    • The MSAC establishes and reviews training, orientation programs, and policies and procedures [RCR Sec 68(3);DOLSOP Preventing Opioid Overdose]
    • The facility has written policies and procedures as prescribed by the regulation [RCR Sec 85(2)(b-l)]
      • There is no written policy and procedure to monitor the nutrition of a person in care.
      • There is no written policy and procedure regarding how persons in care, their parents or representatives and contact persons may express concerns, make complaints and resolve disputes under section 60 [dispute resolution].
    • Employee performance is reviewed regularly to ensure that they continue to meet the requirements of this regulation and demonstrates the competence required for their duties [RCR Sec 40(1),(3)]
      • Employee performance is not reviewed regularly.
  5. Routine

    10 infractions

    • Prior to and or on admission persons in care are informed on how to express concerns or make complaints to the medical health officer or the Patient Care Quality Office [RCR Sec 48(1)(c); Bill of Rights 3(e)]
      • Persons in care are not advised on how to express concerns or make complaints to the medical health officer.
      • Persons in care are not advised on how to express concerns or make complaints under the Patient Care Quality Review Board Act.
    • The facility has a written policy and procedure for obtaining consent, in accordance with Part 3 of the Health Care (Consent) and Care Facility (Admission) Act, before admitting an adult to the community care facility. [RCR Sec 85(2)(m)]
    • Care plans take into account the persons in care's unique abilities, physical, social and emotional needs, and cultural and spiritual preferences [RCR Sec 81(2)(b); Bill of Rights 1(b)]
    • For each person in care, there is a record showing the date of admission, and the consent to be admitted or to continue to be accommodated. [RCR Sec 77.1(1)(a)(b)]
      • No record of the consent for that person(s) in care to be admitted.
    • Reportable incidents have been reported with appropriate notifications [RCR Sec 77(2)(a)(b)(d);DOLSOP Preventing Opioid Overdose]
      • Did not immediately inform the medical health officer.
    • A short term care plan is developed on admission to guide staff in protecting and promoting the health and safety of the person in care [RCR Sec 80(1); Bill of Rights 1(a)]
      • Not all required elements are recorded in the short term care plan.
    • The most recent routine inspection record is displayed in a prominent place. [RCR Sec. 11(1) (b), (2); Bill of Rights 4(b)]
    • There is a suitable ongoing planned program of physical, social and recreational activities that meets the objectives of the care plan [RCR Sec 55(1)(a); Bill of Rights 2(c)]
    • There is a MSAC with the appropriate membership [RCR Sec 68(1)]
      • MSAC does not include the supervising pharmacist appointed under RCR Sec 68(2).
    • The facility has written policies and procedures as prescribed by the regulation [RCR Sec 85(2)(b-l)]
      • There is no written policy and procedure for the use of restraints in an emergency.
      • There is no written policy and procedure on access to persons in care by persons who are not employees of the community care facility.
      • There is no written policy and procedure for responding to reportable incidents.
      • There is no written policy and procedure regarding how persons in care, their parents or representatives and contact persons may express concerns, make complaints and resolve disputes under section 60 [dispute resolution].
      • There is no written policy and procedure regarding continuing education of managers and employees.
  6. Routine

    2 infractions

    • The most recent routine inspection record is displayed in a prominent place. [RCR Sec. 11(1) (b), (2); Bill of Rights 4(b)]
    • Furniture and equipment meets the needs, of the persons in care, are compatible with the health safety and dignity, are well maintained, and clean. [RCR Sec 21]
  7. Routine

    9 infractions

    • All policies and procedures are available to persons in care [RCR Sec 85(1)(c)(ii.1); Bill of Rights 4(a)]
    • Care plans take into account the persons in care's unique abilities, physical, social and emotional needs, and cultural and spiritual preferences [RCR Sec 81(2)(b); Bill of Rights 1(b)]
    • For each person in care, there is a record showing the date of admission, and the consent to be admitted or to continue to be accommodated. [RCR Sec 77.1(1)(a)(b)]
    • Reportable incidents have been reported to the Medical Health Officer in the form and manner required. [RCR Sec 77(2)(c)]
    • Reportable incidents have been reported with appropriate notifications [RCR Sec 77(2)(a)(b)(d);DOLSOP Preventing Opioid Overdose]
      • Did not immediately inform the medical health officer.
    • Care plans are developed within 30 days of admission for admissions of 30 days or more. [RCR Sec 81(1); Bill of Rights 1(a)]
    • The most recent routine inspection record is displayed in a prominent place. [RCR Sec. 11(1) (b), (2); Bill of Rights 4(b)]
    • There are written and implemented policies and procedures to guide staff in the care and supervision of the persons in care [RCR Sec 85(1)(a), (d)]
    • The facility has written policies and procedures as prescribed by the regulation [RCR Sec 85(2)(b-l)]

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