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Waterloo Rest Home Ltd - Mental Health

1835 Waterloo St, Vancouver BC V6R 3G5 · Mental Health

Official record from Vancouver Coastal →

Inspection summary

Waterloo Rest Home Ltd - Mental Health has been inspected 7 times by Vancouver Coastal Health since March 19, 2021. The most recent inspection, on February 3, 2026, recorded 3 infractions.

4 of 7 inspections on record found no infractions at all. In the past 12 months there was 1 inspection with 3 infractions recorded. The higher-risk findings here relate to: Chemicals and toxic substances, Food source, labelling and allergens and Food temperature control.

Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for your health. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Chemicals and toxic substancesHigher risk

    Cleaning products, disinfectants and pesticides must be labelled and stored safely, away from food and from surfaces people touch. Inspectors flag chemicals that could contaminate food or harm people, as well as pest treatments applied without proper supervision.

    Recorded once on February 3, 2026. For example: There are secure, safe and adequate storage areas for cleaning agents, chemical products and other hazardous materials [RCR Sec 35(1)(c)]

  • Food source, labelling and allergensHigher risk

    Food and other products must come from approved sources, stay in labelled containers and be thrown out when spoiled, expired or damaged. Labelling also matters for allergies: an unlabelled container can hide an allergen.

    Recorded once on March 19, 2021. For example: Medications remain in the original labelled container or package provided by the dispensing pharmacy until administered [RCR Sec 69(2)]

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded once on March 19, 2021. For example: Water accessible to a person in care, from any source, is not to exceed 49° Celsius [RCR Sec 17]

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 5 times across 2 separate inspections, most recently on January 23, 2025. For example: Monthly weights are taken and recorded, if missing, the reason is documented. [RCR Sec 83(4)(a),(5)(a)]

  • Building, plumbing and upkeepLower risk

    Floors, walls and ceilings must be clean and in good repair, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate health risk on their own, but persistent problems can lead to pest or sanitation issues.

    Recorded 3 times across 3 separate inspections, most recently on February 3, 2026. For example: Rooms and common areas are well ventilated, in a good state of repair, safe and clean condition [RCR Sec 22(1)]

About this data

These results come from Vancouver Coastal Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

7 inspections

  1. Routine

    3 infractions

    • Menu substitutions provide similar nutritional value. [RCR Sec 62(2)(d)]
    • Rooms and common areas are well ventilated, in a good state of repair, safe and clean condition [RCR Sec 22(1)]
      • Rooms and common areas are not maintained in a safe and clean condition.
    • There are secure, safe and adequate storage areas for cleaning agents, chemical products and other hazardous materials [RCR Sec 35(1)(c)]
  2. Routine Follow-up

    0 infractions

  3. Routine

    3 infractions

    • Monthly weights are taken and recorded, if missing, the reason is documented. [RCR Sec 83(4)(a),(5)(a)]
      • Monthly weights are not taken.
      • The reason for the monthly weight missing is not recorded.
    • Rooms and common areas are well ventilated, in a good state of repair, safe and clean condition [RCR Sec 22(1)]
      • Rooms and common areas are not maintained in a safe and clean condition.
    • Employees have experience, competence and training to ensure food is safely prepared, handled and meets the nutritional needs [RCR Sec (44)(1)(a)]
  4. Routine

    0 infractions

  5. Routine

    0 infractions

  6. Routine

    0 infractions

  7. Routine

    9 infractions

    • There is an emergency plan displayed in a prominent place that sets out procedures to prepare for, mitigate, respond to and recover from any emergency, including procedures for evacuation and how persons in care will be cared for [RCR Sec 51(1),(4)]
      • Emergency plan does not include all required elements.
      • The emergency plan does not include procedures for evacuation.
      • There is no plan for how persons in care will continue to be cared for in an emergency.
    • The facility has a written a policy and procedure for obtaining consent, in accordance with Part 3 of the Health Care (Consent) and
    • While maintaining health safety and dignity, persons in care may receive visitors of their choice at any time and are able to communicate with them in private [RCR Sec 57(2); Bill of Rights 2(e)]
      • Persons in care are not permitted to receive visitors of choice at any time.
      • Persons in care can not communicate with visitors in private.
    • The most recent routine inspection record is displayed in a prominent place. [RCR Sec. 11(1) (b), (2); Bill of Rights 4(b)]
    • There is regular monitoring of the physical environment, and the care and services provided, to ensure that the requirements of the Act and this regulation are being met [RCR Sec 61]
      • There is no regular monitoring of the physical environment.
    • Medications remain in the original labelled container or package provided by the dispensing pharmacy until administered [RCR Sec 69(2)]
    • Water accessible to a person in care, from any source, is not to exceed 49° Celsius [RCR Sec 17]
    • Rooms and common areas are well ventilated, in a good state of repair, safe and clean condition [RCR Sec 22(1)]
      • Rooms and common areas are not maintained in a good state of repair.
      • Rooms and common areas are not maintained in a safe and clean condition.
    • There are written and implemented policies and procedures to guide staff in the care and supervision of the persons in care [RCR Sec 85(1)(a), (d)]
      • Policies and procedures are not implemented by staff.

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