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Windermere House - Spa

2508 Windermere Road, Windermere ON P0B 1P0 · Whirpool / Spa - Outdoor

Official record from Simcoe-Muskoka →

Inspection summary

Windermere House - Spa has been inspected 11 times by Simcoe Muskoka District Health Unit since November 28, 2024. The most recent inspection, on September 25, 2026, recorded 2 infractions.

3 of 11 inspections on record found no infractions at all. In the past 12 months there were 5 inspections with 13 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality.

Recent inspections have recorded more infractions than earlier ones, so it is worth reading the latest reports closely.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 18 times across 8 separate inspections, most recently on September 25, 2026. For example: Public spa equipped with vacuum relief mechanism.

  • Food safety training and certificationLower risk

    Many jurisdictions require trained pool operators and certified lifeguards. These findings mean required training, certification or staffing records were missing at the time of inspection.

    Recorded 3 times across 3 separate inspections, most recently on March 23, 2026. For example: Spa notices contain required information and displayed in correct locations.

  • Equipment and utensilsLower risk

    Pumps, filters, chemical feeders and safety equipment such as lifebuoys, reaching poles and first-aid kits must be present and working. Missing safety equipment can matter a great deal in an emergency.

    Recorded once on September 11, 2025. For example: Public spa and its equipment maintained in a safe and sanitary condition and in proper working order.

  • Permits, records and postingLower risk

    Operating permits, water-test logs, posted bather rules and emergency procedures. Daily test logs are how operators show the water was checked and treated between inspections.

    Recorded once on September 11, 2025. For example: Operator conducts inspections at required frequency and maintains a written record of the inspections as required.

  • Building, plumbing and upkeepLower risk

    Decks, ladders, fencing, drains, washrooms and signage must be in good repair. Damaged drain covers or broken fencing can be real safety hazards, while most other upkeep issues are lower risk.

    Recorded once on November 29, 2024. For example: Premises is operated and maintained free from conditions that may be an immediate health hazard.

About this data

These results come from Simcoe Muskoka District Health Unit, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

11 inspections

  1. Follow-up

    2 infractions

    • Public spa equipped with vacuum relief mechanism.
      • Fail to ensure public spa suction system equipped with vacuum relief mechanism
    • Steps provided into the spa are provided with necessary safety features.
      • Fail to ensure set of steps provided for entry into and exit from public spa have non-slip surface on their treads
      • Fail to ensure set of steps provided for entry in and exist from public spa have band of contrasting colour applied along entire juncture of the top side edges of each step
  2. Routine

    4 infractions

    • Clock is installed in conspicuous location that can be viewed from anywhere in the public spa.
      • Fail to ensure clock installed in conspicuous location viewable from anywhere in public spa
    • Emergency telephone provided, accessible and tested as required.
      • Fail to ensure the emergency phone is operational
    • Public spa equipped with vacuum relief mechanism.
      • Fail to ensure public spa suction system equipped with vacuum relief mechanism
    • Steps provided into the spa are provided with necessary safety features.
      • Fail to ensure set of steps provided for entry into and exit from public spa have non-slip surface on their treads
      • Fail to ensure set of steps provided for entry in and exist from public spa have band of contrasting colour applied along entire juncture of the top side edges of each step
  3. Routine

    1 infraction

    • Steps provided into the spa are provided with necessary safety features.
      • Fail to ensure set of steps provided for entry into and exit from public spa have non-slip surface on their treads
      • Fail to ensure set of steps provided for entry in and exist from public spa have band of contrasting colour applied along entire juncture of the top side edges of each step
  4. Routine

    4 infractions

    • Clock is installed in conspicuous location that can be viewed from anywhere in the public spa.
      • Fail to ensure clock installed in conspicuous location viewable from anywhere in public spa
    • Emergency telephone provided, accessible and tested as required.
      • Fail to ensure the emergency phone is operational
    • Public spa equipped with timing device as prescribed.
      • Fail to ensure timing device can be set to 15 minute maximum
    • Spa notices contain required information and displayed in correct locations.
      • Fail to list emergency services and telephone numbers at emergency telephone
  5. Routine

    2 infractions

    • Public spa equipped with vacuum relief mechanism.
      • Fail to ensure public spa suction system equipped with vacuum relief mechanism
    • Spa notices contain required information and displayed in correct locations.
      • Fail to list emergency services and telephone numbers at emergency telephone
      • Fail to indicate the service to which the emergency phone is directly connected
  6. Routine

    6 infractions

    • Public spa and its equipment maintained in a safe and sanitary condition and in proper working order.
      • Fail to ensure all components of spa maintained in proper working order
    • Operator conducts inspections at required frequency and maintains a written record of the inspections as required.
      • Fail to ensure test buttons associated with ground current leakage detecting or de-energizing devices activated during daily use period
      • Fail to ensure emergency stop button at public spa inspected and tested at least once every 30 operating days
      • Fail to ensure vacuum release mechanisms at public spa inspected and tested at least once every 30 operating days
    • Maximum number of persons permitted to use the spa at any one time does not exceed the allowable limit.
      • Fail to ensure maximum number of persons permitted to use public spa complies with requirements
    • Public spa equipped with vacuum relief mechanism.
      • Fail to ensure public spa suction system equipped with vacuum relief mechanism
    • Spa is equipped with anti-entrapment drain cover(s)
      • Failed to provide anti-entrapment drain cover.
    • Spa notices contain required information and displayed in correct locations.
      • Fail to display notice setting out maximum bather capacity of public spa
  7. Routine

    0 infractions

  8. Routine

    0 infractions

  9. Follow-up

    0 infractions

  10. Follow-up

    3 infractions

    • pH is within range of 7.2 to 7.8.
      • Fail to ensure pH value of water maintained in range of 7.2 - 7.8
    • Free available chlorine (FAC) or total bromine within range of 5 ppm to 10 ppm.
      • CLOSE
      • Fail to ensure residual of free available chlorine maintained between 5 ppm to 10 ppm
    • Premises is operated and maintained free from conditions that may be an immediate health hazard.
      • CLOSE IMMEDIATELY
      • Fail to operate and maintain premises free from conditions that may be an immediate health hazard.
  11. Routine

    4 infractions

    • Total alkalinity is maintained within range of 80 ppm to 120 ppm.
      • Fail to ensure total alkalinity of water maintained in range of 80ppm to 120 ppm
    • pH is within range of 7.2 to 7.8.
      • Fail to ensure pH value of water maintained in range of 7.2 - 7.8
    • Free available chlorine (FAC) or total bromine within range of 5 ppm to 10 ppm.
      • Fail to ensure residual of free available chlorine maintained between 5 ppm to 10 ppm
    • Cyanuric stabilization is not used in public spa.
      • CLOSE
      • Fail to ensure no cyanurate stabilization used for spas

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