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A New Tomorrow Adult Treatment / Stabilization Program

1607 Greenfield Ave Kamloops BC V2B 4N4 · Residential Care - Licensing

Official record from Interior Health →

Inspection summary

A New Tomorrow Adult Treatment / Stabilization Program has been inspected 4 times by Interior Health Authority since June 26, 2023. The most recent inspection, on December 15, 2025, recorded 2 infractions.

None of the 4 inspections on record were free of infractions. In the past 12 months there was 1 inspection with 2 infractions recorded. All recorded findings relate to upkeep, equipment or paperwork rather than direct health risks.

Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people in care. Higher-risk findings are the ones that could directly make someone sick, and they matter more here because young children, older adults and people who are unwell are more vulnerable to infection.

  • Equipment and utensilsLower risk

    Equipment has to be made of cleanable materials, kept in good repair and stored properly. These findings are mostly about upkeep, like a cracked surface or worn part. They are generally lower risk but show how well the place is maintained.

    Recorded 2 times across 2 separate inspections, most recently on December 15, 2025. For example: 1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded once on June 26, 2023. For example: 1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 10 times across 4 separate inspections, most recently on December 15, 2025. For example: 1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?

About this data

These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

4 inspections

  1. Routine Inspection

    2 infractions

    • R3.1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
      • Observation(s): Persons in care medication administration records (MAR) were reviewed, and 3 regular medications was missed being signed for. There were 4 “as needed” (PRN) medication effects not documented on the MAR. *This is a repeated contravention. When staff have not documented when medications have been administered, or a reason they were not administered, or have documented the effect of the PRN medications this increases risk of double dose of medications being administered to persons in care. Submit a corrective action plan which will outline the systems that will be put into place to ensure all staff who administer medications document appropriately no later than January 15, 2026.
      • R3.1AA - Ensure that all employees comply with the policies and procedures of the medication safety and advisory committee; 68 ( 4 )
    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): Four bottles of chemical cleaners were found in an unlocked cupboard, and accessible to persons in care. When chemicals used for cleaning are accessible to persons in care, risk is increased that persons in care could ingest the chemicals leading to illness or death. Submit a corrective action plan which will outline how the Licensee will mitigate risk of unsupervised access to chemicals for persons in care no later than January 15, 2026.
      • R7.1AK- Provide appropriately furnished and equipped areas for secure, safe and adequate storage of cleaning agents, chemical products and other hazardous materials; 35( 1 )(c)
  2. Routine Inspection

    3 infractions

    • R3.1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
      • Observation(s): A review of employee files showed the employee performance reviews have not been completed as per the facility policy frequency, in more than one department. The system to ensure that Medication Administration Records are complete is ineffective. A review of the Medication Administration Records identified missing signatures. (This is a repeated contravention)
      • R3.1N - Ensure that the performance of each employee is reviewed regularly to ensure that they continue to meet the requirements of this regulation, and demonstrate the competence required for the duties to which they are assigned; 40( 1 )(a)(b)
      • R3.1AA - Ensure that all employees comply with the policies and procedures of the medication safety and advisory committee; 68 ( 4 )
    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): During the inspection, water temperatures were checked in three different areas of the building with results ranging between 57.7 to 58.1 degrees Celsius. The "hot water on demand" system read water temperature was set at "120F", which converts to 48.8 degrees Celsius, but this was not evidenced at the water taps checked throughout the building as being accurate.
      • R7.1C - Ensure water accessible to a person in care does not exceed 49 degrees Celsius; 17
    • R9.1 - Are medications stored, handled, and administered appropriately?
      • Observation(s): A review of person in care's Medication Administration Records (MAR) showed evidence of employees handwriting medication orders on the MAR. (This is a repeated contravention)
      • R9.1C - Ensure a pharmacist packages all medications and records all medications on the person in care's medication administration record; 69( 1 )(a)(b)
  3. Routine Inspection

    5 infractions

    • R6.2 - Have all persons admitted to the facility complied with the Province’s immunization and tuberculosis control programs?
      • Observation(s): The system to ensure that persons in care comply with the Province's tuberculosis control program is ineffective. There was no evidence that persons in care are screened upon admission.
      • R6.2A - Ensure that all persons admitted comply with the Province’s immunization and tuberculosis control programs; 49 ( 1 )
    • R3.1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
      • Observation(s): The system to ensure that narcotic count records are complete is ineffective. A review of narcotic count records identified that the signatory requirements, set out by the Medication Safety and Advisory Committee, were not being followed. The system to ensure that Medication Administration Records are complete is ineffective. A review of the Medication Administration Records identified missing signatures.
      • R3.1X - Ensure that all employees comply with the policies and procedures of the medication safety and advisory committee; 68 ( 4 )
    • R5.1 - Does the facility provide food services which meet nutritional needs and preferences for persons in care?
      • Observation(s): The system to ensure that menus contain food substitutions is ineffective. It was observed during inspection that the current menu did not detail food substitutions.
      • R5.1I - Provide substitutions from the same food group and have a similar nutritional value; 62( 2 )(d)
    • R6.3 - Does the facility demonstrate appropriate outbreak prevention and control measures?
      • Observation(s): The system to ensure fridge temperatures are monitored for food safety is ineffective. Documentation provided noted several instances of the fridge temperatures above four degrees Celcius.. Documentation of actions taken when temperatures were above four degrees Celcius were not provided. The system to ensure that best before and expiry dates for food are monitored is ineffective. It was observed that food was being dispensed into secondary containers without expiry or best before dating, as well original packaging of some food items were without expiry or best before dating.
      • R6.3B - Ensure that food is safely prepared, stored, served and handled; 63 ( 1 )
    • R9.1 - Are medications stored, handled, and administered appropriately?
      • Observation(s): The system to ensure that quarterly medication storage inspections are completed was ineffective. There was no evidence that any audits had been completed since the facility opened in May, 2023. It was noted during inspection that one person in care's Medication Administration Record was handwritten.
      • R9.1B - Appoint a supervising pharmacist to serve on the medication safety and advisory committee and inspect medication storage areas; 68( 2 )(a)(b)
      • R9.1C - Ensure a pharmacist packages all medications and records all medications on the person in care's medication administration record; 69( 1 )(a)(b)
  4. Substantiated complaint

    3 infractions

    • RB1.8 - Is there access to a fair, prompt and effective process to express concerns, make complaints or resolve disputes within the facility?
      • Observation(s): Refer to section R2.1L above for details.
    • R2.1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
      • Observation(s): Licensing reviewed the facility's complaint policy. The Licensee was unable to locate and provide documented evidence showing that the person in care was provided with the Licensee's resolution to the complaint. Therefore, the person in care was unable to proceed in a higher level of the facility's complaint process. In review of the facility's "Bag and Room Search" policy and the related documentation, it was noted that step 4 of the policy states "The client is to be alerted that their room is going to be searched including the reason why providing them with the opportunity to turn in contraband", which was not followed. There was no evidence of documentation that staff gave reasons to the person in care why their room was being searched or given the reason for a transfer of care to a different care facility.
      • R2.1L - Respond to all complaints, concerns, disputes promptly. 60(c)
      • R2.1S - Ensure policies are implemented by employees; 85( 1 )(d)
    • R10.2 - Do care and supervision practices ensure health, safety and dignity of persons in care?
      • Observation(s): Evidence was provided to support that the person in care had given permission for transport by the facility to “activities/outings as part of therapy, appointments (doctors, legal, etc), court, work, hospital” during the admission process. The facility did not provide any evidence of the person in care having provided consent for transfer to other facilities that were not included on the form signed.
      • R10.2C - Persons in care can only be transferred to another facility with the consent of the person in care, parent, or representative, unless the person is on leave under the Mental Health Act; 50( 2 )(b) ( 23 )

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