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AgeCare Sun Rivers

580 Shuswap Rd East Kamloops BC V2H 0A6 · Residential Care - Licensing

Official record from Interior Health →

Inspection summary

AgeCare Sun Rivers has been inspected 3 times by Interior Health Authority since January 30, 2025. The most recent inspection, on February 27, 2026, recorded 3 infractions.

None of the 3 inspections on record were free of infractions. In the past 12 months there was 1 inspection with 3 infractions recorded. All recorded findings relate to upkeep, equipment or paperwork rather than direct health risks.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people in care. Higher-risk findings are the ones that could directly make someone sick, and they matter more here because young children, older adults and people who are unwell are more vulnerable to infection.

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded once on February 27, 2026. For example: 1 - Are person in care records current, complete and kept confidential?

  • Equipment and utensilsLower risk

    Equipment has to be made of cleanable materials, kept in good repair and stored properly. These findings are mostly about upkeep, like a cracked surface or worn part. They are generally lower risk but show how well the place is maintained.

    Recorded once on January 30, 2025. For example: 1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 4 times across 3 separate inspections, most recently on February 27, 2026. For example: 2 - Is the environment maintained to prevent falls?

About this data

These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

3 inspections

  1. Routine Inspection

    3 infractions

    • R7.2 - Is the environment maintained to prevent falls?
      • Observation(s): A window in the common area on the top floor was found to be able to fully open, where a person in care could potentially fall. During the inspection, the maintenance manager attended to the issue and fixed the window to open to a narrower width that a person in care could not fall from the window. When windows in long term care are able to open fully, especially on higher floors and accessible to persons in care, this increases risk of injury and/or death to persons in care. Submit a corrective plan which will outline the systems for maintenance of windows and safety practices no later than March 17, 2026.
      • R7.2C - Windows must be secured to prevent falls from, or exiting through, the window; 15 ( 1 )
    • R3.1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
      • Observation(s): Two narcotic count books were reviewed and found multiple second signatures were missing. It was confirmed that the Medication Safety Committee (MSAC) policy regarding narcotic counts includes the requirement of two nurses completing the narcotic count and both signing for the completion of the count. When the MSAC policies are not followed by staff, this increases the risk of medication errors and medications not being available to persons in care when needed. Submit a corrective plan which will address how the Licensee will ensure narcotic counts are completed as per MSAC policy, no later than March 17, 2026.
      • R3.1AA - Ensure that all employees comply with the policies and procedures of the medication safety and advisory committee; 68 ( 4 )
    • R4.1 - Are person in care records current, complete and kept confidential?
      • Observation(s): Monthly weights were not recorded for one month, on one floor for all persons in care who reside on that floor. Monthly weights not being documented increases the risk of some health issues not being assessed and/or recognized due to the information not being gathered. Submit a corrective plan which will outline systems that will be put into place to ensure monthly weights are documented no later than March 17, 2026.
      • R4.1U - Weigh each person in care monthly and record their weight in their nutritional plan (Does not apply to Hospice); 83( 4 )(a)(c)
  2. Substantiated complaint

    1 infraction

    • R10.2 - Do care and supervision practices ensure health, safety and dignity of persons in care?
      • Observation(s): RCR Section 50(1) - The complainant alleged that staff were not providing appropriate pain management to the person in care. HCA care documentation for pain, progress notes and medication administration records were reviewed. HCAs documented 11 incidents of moderate pain, and 1 incident of severe pain in the month of May. The dates of these incidents were compared to the person in care’s progress notes and medication administration records. Nurses completed assessments and/or gave pain medication on 2 out of 11 moderate pain incidents and 1 severe pain incident. The Licensee reported that there is not formal process for HCAs to report all instances of pain to nurses, but it is an expectation to do so, and so not all of the pain incidents may have been reported. When there are not communication processes in place to report care concerns, there is greater risk of clinical care needs not being sufficiently treated. Submit a detailed corrective action plan no later than September 12, 2025, for how all staff will ensure continuing assessments are completed for all persons in care and care concerns are communicated. RCR Section 52(1)(a)(iii) – The complainant alleged that one specific nurse was neglectful in their care to a person in care, which has led to a decompensation of their health status. The Licensing Officer reviewed the person in care’s care plan, progress notes, care conference records, hospital discharge records, Licensee policy for "Clinical Assessment and Care Planning" and family-Licensee correspondence. It was determined the nurse named as having been neglectful had provided care as per the care plan. There was no evidence of neglect having occurred. This allegation is unsubstantiated.
      • R10.2A - Monitor the health and safety of each person in care regularly to determine if their needs continue to be met; 50 ( 1 )
  3. Routine Inspection

    2 infractions

    • R3.1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
      • Observation(s): The facility does not currently have a Food Services Manager with a Canadian Society of Nutrition Management who is an employee of the facility. The contracted Food Services program has provided some oversight from the Head Office, but the facility has not applied for an exemption for this piece of Legislation.
      • R3.1V - The food services manager must be either a nutrition manager with membership in the Canadian Society of Nutrition Management (CSNM), a person eligible for membership with the CSNM, or a dietician (Applies to 50 or more persons in care); 44( 2 )(a)(b)(c)
    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): Sharps (metal scissors, tweezers, and nail clippers) which are not permitted to be kept in person in care’s own bathrooms were found in several of the rooms. The facility has a policy in place that all metal scissors, tweezer, files and nail clippers are to be kept in a locked, centralized area and not accessible to persons in care, and that these items are removed from person in care belongings at admission.
      • R7.1AK- Provide appropriately furnished and equipped areas for secure, safe and adequate storage of cleaning agents, chemical products and other hazardous materials; 35( 1 )(c)

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