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Brookvale Home

1820 Marshall St Kelowna BC V1Y 2B7 · Residential Care - Licensing

Official record from Interior Health →

Inspection summary

Brookvale Home has been inspected 4 times by Interior Health Authority since May 17, 2022. The most recent inspection, on January 15, 2026, recorded 2 infractions.

None of the 4 inspections on record were free of infractions. In the past 12 months there was 1 inspection with 2 infractions recorded. All recorded findings relate to upkeep, equipment or paperwork rather than direct health risks.

Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people in care. Higher-risk findings are the ones that could directly make someone sick, and they matter more here because young children, older adults and people who are unwell are more vulnerable to infection.

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 4 times across 3 separate inspections, most recently on October 30, 2024. For example: 1 - Are person in care records current, complete and kept confidential?

  • Equipment and utensilsLower risk

    Equipment has to be made of cleanable materials, kept in good repair and stored properly. These findings are mostly about upkeep, like a cracked surface or worn part. They are generally lower risk but show how well the place is maintained.

    Recorded 3 times across 3 separate inspections, most recently on January 15, 2026. For example: 1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 4 times across 3 separate inspections, most recently on January 15, 2026. For example: 3 - Does the facility demonstrate appropriate outbreak prevention and control measures?

About this data

These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

4 inspections

  1. Routine Inspection

    2 infractions

    • R6.3 - Does the facility demonstrate appropriate outbreak prevention and control measures?
      • Observation(s): One person in care is noted to have a refrigerator in their room. There is no monitoring system in place to ensure that the refrigerator is maintained at a safe temperature for food storage. Food items, including eggs and a nutritional supplement, are observed inside the refrigerator. Failure to monitor refrigerator temperatures and contents may increase the risk of persons in care ingesting food that has been improperly stored and/or unsafe for consumption. Submit to Licensing by January 30, 2026, a plan outlining how refrigerators located in persons’ rooms will be monitored to ensure that all stored food is kept at appropriate temperatures for food safety. The plan must include the steps that will be taken to come into compliance as well as what measures will be taken to ensure sustained compliance with legislative requirements.
      • R6.3B - Ensure that food is safely prepared, stored, served and handled; 63 ( 1 )
    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): It is observed that in a bathroom accessible to persons in care, there are multiple toothbrushes that appear to be used and are unlabeled. The toothbrushes are stored in an unlocked cabinet. The presence of used and unlabeled personal hygiene items may increase the risk of illness and cross‑contamination, leading to infection control concerns. Submit to Licensing by January 30, 2026, a plan detailing how personal hygiene items will be stored to ensure the health and safety of persons in care. The plan must include a system for ongoing monitoring to ensure sustained compliance with legislative requirements.
      • R7.1J - Maintain all rooms and common areas in a safe and clean condition; 22( 1 )(c)
  2. Routine Inspection

    2 infractions

    • R4.1 - Are person in care records current, complete and kept confidential?
      • Observation(s): The Licensee's system to ensure changes in directions for use of a medication are promptly recorded on the medication administration record (MAR) was found to be ineffective. During the inspection, it was noted that the MAR was updated after a change in direction for a medication; however, these updates did not clearly reflect the order given by the medical practitioner.
      • R4.1B - Ensure that changes in directions for use of a medication made by a medical or nurse practitioner are promptly recorded on the person in care's medication administration record and that the dispensing pharmacy is promptly notified; 71(b)(i)(ii)
    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): The Licensee's system to ensure some medications are safely and securely stored was found to be ineffective. During the inspection, it was noted that a medication was stored in the refrigerator, which was not locked.
      • R7.1AR - Ensure all medications are safely and securely stored; 69( 3 )(a)
  3. Routine Inspection

    2 infractions

    • R4.4 - Are records kept on each employee with the necessary requirements?
      • Observation(s): The licensee's system to ensure that all employees comply with the Province's immunization program was found to be ineffective. During the inspection, three employee files were reviewed and two of the files did not have records of immunizations.
      • R4.4C - Keep records of employee compliance with the Province's immunization and tuberculosis control programs; 86(c)
    • R10.2 - Do care and supervision practices ensure health, safety and dignity of persons in care?
      • Observation(s): The licensee does not have a system in place to ensure that persons who temporarily leave the facility have the required written documentation, which includes their name, the name of the facility and their emergency contact information. During the inspection, it was noted that when persons leave the facility they carry identification but this identification does not include the facility name or emergency contact information.
      • R10.2L - Ensure there is written documentation (name, facility name, emergency contact information) in possession of persons who temporarily leave the facility (Does not apply to Child and Youth Residential who are capable of self identification); 56( 1 ) ( 2 )
  4. Routine Inspection

    5 infractions

    • R4.2 - Are Medication Administration Records accurate, kept on site and are adverse events documented and reported?
      • Observation(s): Licensing reviewed Medication Administration Records and noted PRN effectiveness is not documented.
      • R4.2D - Keep a medication administration record showing the date, amount, and time at which the medication was administered; 78( 2 )(b)
    • R6.2 - Have all persons admitted to the facility complied with the Province’s immunization and tuberculosis control programs?
      • Observation(s): Tuberculosis control program requirements for persons in care reviewed. Records did not include TB screening/test and some did not include all immunization records. The system to place to ensure compliance with the Province's immunization and tuberculosis control programs is ineffective.
      • R6.2A - Ensure that all persons admitted comply with the Province’s immunization and tuberculosis control programs; 49 ( 1 )
    • R4.1 - Are person in care records current, complete and kept confidential?
      • Observation(s): Licensing reviewed person in care records. There is no system in place to document the admission date, height and weight on admission or a description, including a photograph, of the person in care to identify them in an emergency.
      • R4.1A - Record the height and weight of each person in care on admission; 49 ( 2 )
      • R4.1D - Keep for each person a record showing the date of admission to the facility; 78( 1 )(b)
      • R4.1F - Keep for each person a record showing information by which the person in care may be described or identified in an emergency, including a photograph; 78( 1 )(d)
    • R5.1 - Does the facility provide food services which meet nutritional needs and preferences for persons in care?
      • Observation(s): Licensing reviewed menu planning and nutrition. -Some meals did not contain at least 3 food groups. -Some snacks did not contain at least 2 food groups.
      • R5.1C - Provide for each day, a nutritious morning, noon and evening meal, with each meal containing at least 3 food groups described in Canada's Food Guide; 62( 2 )(a)
      • R5.1D - Provide for each day, at least 2 nutritious snacks with at least 2 food groups described in Canada's Food Guide; 62( 2 )(b)
    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): Licensing observed cleaning agents accessible to persons in care in the tub room. They are stored in a separate storage room however, this room is not locked.
      • R7.1AK- Provide appropriately furnished and equipped areas for secure, safe and adequate storage of cleaning agents, chemical products and other hazardous materials; 35( 1 )(c)

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