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Chartwell Oak Ridges Retirement Residence

12925 Yonge Street, Richmond Hill, ON L4E 0T7 · Class B

Official record from York Region →

Inspection summary

Chartwell Oak Ridges Retirement Residence has been inspected 12 times by York Region Public Health since October 22, 2024. The most recent inspection, on July 24, 2026, found no infractions.

5 of 12 inspections on record found no infractions at all. In the past 12 months there were 6 inspections with 7 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality and Protecting food from contamination.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 2 times across 2 separate inspections, most recently on April 25, 2025. For example: Free available chlorine (FAC) residual is within required range

  • Protecting food from contaminationHigher risk

    This covers how food and supplies are stored and handled: kept covered, off the floor, and away from anything that could contaminate them. Where food is served, raw meat must be kept away from ready-to-eat food, a direct route for salmonella and E. coli.

    Recorded once on January 8, 2026. For example: Water is maintained free from visible matter and contamination

  • Permits, records and postingLower risk

    Operating permits, water-test logs, posted bather rules and emergency procedures. Daily test logs are how operators show the water was checked and treated between inspections.

    Recorded 2 times across 2 separate inspections, most recently on July 6, 2026. For example: Daily records completed and signed

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 9 times across 5 separate inspections, most recently on July 6, 2026. For example: Facility kept in safe and sanitary condition

About this data

These results come from York Region Public Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

12 inspections

  1. Re-inspection

    0 infractions

  2. Compliance Inspection

    2 infractions

    • Daily records completed and signed
      • Fail to record TA, pH, FAC, TC or TBr, water clarity and water temperature (Spa, Hot Water Pool) 30 minutes before opening the facility
      • Fail to record TA, pH, FAC, TC or TBr, water clarity and water temperature (Spa, Hot Water Pool) at least every 4 hours during daily use period where automatic sensing device is used
    • Facility kept in safe and sanitary condition
      • Fail to maintain all surfaces of the deck and walls free from potential hazards
  3. Compliance Inspection

    1 infraction

    • Water replacement carried out as required
      • Fail to ensure minimum of 15 L/bather of make-up water is added to the facility unit each operating day
  4. Re-inspection

    0 infractions

  5. Compliance Inspection

    4 infractions

    • Oxidation Reduction Potential (ORP) value is within range of 600 mV - 900 mV (if equipped with automatic sensing device)
      • Fail to maintain ORP value between 600-900 mV
    • Water is maintained free from visible matter and contamination
      • Fail to maintain water free from visible matter that may be hazardous to bather health and safety
    • Water replacement carried out as required
      • Fail to ensure minimum of 15 L/bather of make-up water is added to the facility unit each operating day
    • All components of the facility maintained in proper working order
      • Fail to ensure all components of the facility unit are maintained in proper working order
  6. Compliance Inspection

    0 infractions

  7. Compliance Inspection

    0 infractions

  8. Re-inspection

    1 infraction

    • Free available chlorine (FAC) residual is within required range
      • Fail to maintain FAC between 0.5 - 10 mg/L
  9. Re-inspection

    2 infractions

    • Emergency stop button requirements met, where applicable
      • Fail to ensure emergency stop button deactivates all pumps used in operation
    • The premise appears to be free from conditions that might be a health hazard
      • Fail to maintain facility in safe condition
  10. Compliance Inspection

    3 infractions

    • Total alkalinity is within required range
      • Fail to maintain total alkalinity within range of 60 mg/L to 180 mg/L
    • Emergency stop button requirements met, where applicable
      • Fail to ensure emergency stop button deactivates all pumps used in operation
    • The premise appears to be free from conditions that might be a health hazard
      • Fail to maintain facility in safe condition
  11. Compliance Inspection

    0 infractions

  12. Compliance Inspection

    1 infraction

    • Other tests and records completed and signed
      • Fail to ensure water, gravity, and suction outlet covers are inspected at least once in each 30 day operating period
      • Fail to test ground current leakage detecting and de-energizing device at least once monthly or according to manufacturer's instructions, whichever is more frequent
      • Fail to ensure emergency stop button is tested at least once in each 30 day operating period
      • Fail to ensure vacuum release mechanism is tested and inspected at least once in each 30 day operating period

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