Chartwell Oak Ridges Retirement Residence
12925 Yonge Street, Richmond Hill, ON L4E 0T7 · Retirement Home, Institutional Servery
Inspection summary
Chartwell Oak Ridges Retirement Residence has been inspected 6 times by York Region Public Health since January 14, 2025. The most recent inspection, on August 19, 2026, recorded 2 infractions.
1 of 6 inspections on record found no infractions at all. In the past 12 months there were 3 inspections with 4 infractions recorded. The higher-risk findings here relate to: Protecting food from contamination, Handwashing and staff hygiene and Cleaning and sanitizing.
The number of infractions per inspection has stayed roughly the same over time.
What these findings mean
Health authorities word their findings differently, so we group them by what they mean for the people in care. Higher-risk findings are the ones that could directly make someone sick, and they matter more here because young children, older adults and people who are unwell are more vulnerable to infection.
Protecting food from contaminationHigher risk
This covers how food and supplies are stored and handled: kept covered, off the floor, and away from anything that could contaminate them. Where food is served, raw meat must be kept away from ready-to-eat food, a direct route for salmonella and E. coli.
Recorded once on August 19, 2026. For example:
Food protected from potential contamination (food covered, off floor, stored on racks, sneeze guard, during display, during transport)
Handwashing and staff hygieneHigher risk
Hand hygiene is the most important way to stop germs spreading between children, residents and staff. Inspectors check that sinks are stocked and easy to reach, that staff wash their hands when required (for example after diapering or before handling food), and that sick staff stay away from work.
Recorded once on November 18, 2025. For example:
Handwashing stations are adequately equipped and accessible
Cleaning and sanitizingHigher risk
Surfaces, dishes and tools that touch food or people must be cleaned and then sanitized or disinfected. Inspectors check sanitizer strength, dishwasher temperatures and how cleaning is done. Poor sanitizing lets germs survive from one use to the next.
Recorded once on May 20, 2025. For example:
Equipment and food contact surfaces properly maintained designed, constructed, installed, located
PestsHigher risk
Signs of mice, rats, cockroaches or flies, or gaps and clutter that let them get in or hide. Pests carry bacteria and can contaminate food, supplies and surfaces, so evidence of activity is treated seriously and usually triggers a follow-up visit.
Recorded once on May 20, 2025. For example:
Adequate protection against the entrance of pests
Equipment and utensilsLower risk
Equipment has to be made of cleanable materials, kept in good repair and stored properly. These findings are mostly about upkeep, like a cracked surface or worn part. They are generally lower risk but show how well the place is maintained.
Recorded 2 times across 2 separate inspections, most recently on August 19, 2026. For example:
Equipment, non-food contact surfaces are maintained, designed, constructed, maintained and accessible for cleaning
About this data
These results come from York Region Public Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.
6 inspections
- Compliance Inspection
2 infractions
- Food protected from potential contamination (food covered, off floor, stored on racks, sneeze guard, during display, during transport)
- Fail to store/handle ice in a sanitary manner
- Equipment, non-food contact surfaces are maintained, designed, constructed, maintained and accessible for cleaning
- Fail to maintain equipment in good repair
- Food protected from potential contamination (food covered, off floor, stored on racks, sneeze guard, during display, during transport)
- Compliance Inspection
1 infraction
- Equipment, non-food contact surfaces are maintained, designed, constructed, maintained and accessible for cleaning
- Fail to ensure facility surface sanitized as necessary
- Equipment, non-food contact surfaces are maintained, designed, constructed, maintained and accessible for cleaning
- Compliance Inspection
1 infraction
- Handwashing stations are adequately equipped and accessible
- Fail to use handwashing station for reasons other than its intended use
- Handwashing stations are adequately equipped and accessible
- Re-inspection
0 infractions
- Compliance Inspection
3 infractions
- Equipment and food contact surfaces properly maintained designed, constructed, installed, located
- Fail to clean/sanitize multi-service articles after use
- Adequate protection against the entrance of pests
- Fail to provide adequate protection against the entrance of pests
- General housekeeping satisfactory
- Fail to ensure walls are kept clean/in good repair
- Equipment and food contact surfaces properly maintained designed, constructed, installed, located
- Compliance Inspection
3 infractions
- Food handler demonstrates proper food hygiene practices to prevent contamination
- Food handler fails to wash hands
- General housekeeping satisfactory
- Fail to ensure walls are kept clean/in good repair
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