Highview Residences (Franklin House & Chapin House)
35, 41 Capulet Walk, London ON N6H 5W4 · Retirement Home
Inspection summary
Highview Residences (Franklin House & Chapin House) has been inspected 12 times by Middlesex-London Health Unit since October 27, 2022. The most recent inspection, on August 25, 2026, found no infractions.
8 of 12 inspections on record found no infractions at all. In the past 12 months there were 2 inspections with 1 infraction recorded. The higher-risk findings here relate to: Cleaning and sanitizing.
The number of infractions per inspection has stayed roughly the same over time.
What these findings mean
Health authorities word their findings differently, so we group them by what they mean for the people in care. Higher-risk findings are the ones that could directly make someone sick, and they matter more here because young children, older adults and people who are unwell are more vulnerable to infection.
Cleaning and sanitizingHigher risk
Surfaces, dishes and tools that touch food or people must be cleaned and then sanitized or disinfected. Inspectors check sanitizer strength, dishwasher temperatures and how cleaning is done. Poor sanitizing lets germs survive from one use to the next.
Recorded 2 times across 2 separate inspections, most recently on March 12, 2026. For example:
Mechanical dishwashers are constructed, designed and maintained to ensure utensils are sanitized as required
Building, plumbing and upkeepLower risk
Floors, walls and ceilings must be clean and in good repair, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate health risk on their own, but persistent problems can lead to pest or sanitation issues.
Recorded 2 times across 2 separate inspections, most recently on February 15, 2023. For example:
Floor and floor coverings are tight, smooth, non-absorbent (except in food service areas) and clean and in good repair
Food safety training and certificationLower risk
Many jurisdictions require a trained or certified person on site, such as a certified food handler. These findings mean the training record or the trained person was missing at the time. They do not by themselves mean anything was handled unsafely.
Recorded once on October 15, 2025. For example:
Records, receipts, certificates maintained as required
About this data
These results come from Middlesex-London Health Unit, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.
12 inspections
- Required
0 infractions
- Required
1 infraction
- Mechanical dishwashers are constructed, designed and maintained to ensure utensils are sanitized as required
- Fail to ensure that clean wash water is maintained between 60°C (140°F) and 71°C (160°F)
- Mechanical dishwashers are constructed, designed and maintained to ensure utensils are sanitized as required
- Required
2 infractions
- Mechanical dishwashers are constructed, designed and maintained to ensure utensils are sanitized as required
- Fail to provide easily readable thermometers that show wash and rinse temperatures
- Records, receipts, certificates maintained as required
- Fail to maintain records of pest control measures taken
- Fail to retain records of pest control measures taken for one year
- Mechanical dishwashers are constructed, designed and maintained to ensure utensils are sanitized as required
- Required
0 infractions
- Required
0 infractions
- Required
0 infractions
- Required
0 infractions
- Required
0 infractions
- Required
0 infractions
- Required
0 infractions
- Required
1 infraction
- Floor and floor coverings are tight, smooth, non-absorbent (except in food service areas) and clean and in good repair
- Fail to maintain floors clean and in good repair
- Floor and floor coverings are tight, smooth, non-absorbent (except in food service areas) and clean and in good repair
- Required
1 infraction
- Floor and floor coverings are tight, smooth, non-absorbent (except in food service areas) and clean and in good repair
- Fail to maintain floors clean and in good repair
- Floor and floor coverings are tight, smooth, non-absorbent (except in food service areas) and clean and in good repair
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