The Cross Country Connection
7400 Fitzsimmons Rd S, Whistler BC V0N 1B4 · Food Service Establishment 1
Inspection summary
The Cross Country Connection has been inspected 11 times by Vancouver Coastal Health since September 15, 2015. The most recent inspection, on July 8, 2025, found no infractions.
6 of 11 inspections on record found no infractions at all. No inspections are on record from the past 12 months. The higher-risk findings here relate to: Cleaning and sanitizing, Handwashing and staff hygiene and Food source, labelling and allergens.
The last 2 inspections in a row found no infractions. Recent inspections have recorded more infractions than earlier ones, so it is worth reading the latest reports closely.
What these findings mean
Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.
Cleaning and sanitizingHigher risk
Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.
Recorded 3 times across 3 separate inspections, most recently on July 12, 2022. For example:
The premises and all equipment, utensils, and food contact surfaces are maintained in good condition and used in a manner that ensures safe and sanitary food handling.
Handwashing and staff hygieneHigher risk
Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.
Recorded once on July 12, 2022. For example:
Each employee demonstrates good personal hygiene and washes their hands as often as necessary to prevent the contamination of food.
Food source, labelling and allergensHigher risk
Food must come from approved suppliers, stay in labelled containers and be thrown out when it is spoiled or damaged, such as dented or swollen cans. Labelling matters for allergies: an unlabelled container can hide an allergen.
Recorded once on December 18, 2018. For example:
Food on the premises is obtained from an approved source.
Protecting food from contaminationHigher risk
This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.
Recorded once on March 16, 2018. For example:
Food is handled in a sanitary manner and is not subject to contamination.
Permits, records and postingLower risk
Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.
Recorded 5 times across 3 separate inspections, most recently on November 20, 2020. For example:
COVID-19 Safety Plan developed and in use
About this data
These results come from Vancouver Coastal Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.
11 inspections
- Routine
0 infractions
- Routine
0 infractions
- Routine
2 infractions
- The premises and all equipment, utensils, and food contact surfaces are maintained in good condition and used in a manner that ensures safe and sanitary food handling.
- Each employee demonstrates good personal hygiene and washes their hands as often as necessary to prevent the contamination of food.
- Hand washing station is obstructed or being used for other purposes.
- Routine
0 infractions
- Request
9 infractions
- COVID-19 Safety Plan developed and in use
- COVID-19 Safety Plan contains the maximum number of patron count
- Maximum number of patrons that can be accommodated on the premises has been determined
- Maximum number of patrons allows for 2m separation between patrons of different parties at all times
- 2m separation maintained between patrons of different parties, except when partition in place
- Maximum number of patrons and staff on premises is monitored at all times
- Maximum of 6 patrons per table
- Operator assessed their premises and taken steps to prevent congregation of patrons near or outside their premises
- Self-serve station surfaces and utensils are frequently cleaned and sanitized
- Routine
0 infractions
- Routine
1 infraction
- Food on the premises is obtained from an approved source.
- Routine
2 infractions
- Food is handled in a sanitary manner and is not subject to contamination.
- An operator of a food service establishment must develop, maintain, and follow written procedures to ensure that a health hazard does not occur in the operation of the establishment.
- Temperature records are not being used to monitor critical limits.
- Routine Follow-up
0 infractions
- Routine
3 infractions
- The Permit to Operate a food service establishment is valid and is posted in a conspicuous location.
- Permit to Operate is not posted in a conspicuous location.
- All equipment, food contact surfaces, utensils, dishes & glasses used on the premises are washed and sanitized in a manner that removes contamination.
- Mechanical dishwasher does not provide sufficient washing and/or sanitizing action to remove contamination.
- An operator of a food service establishment must develop, maintain, and follow written procedures to ensure that a health hazard does not occur in the operation of the establishment.
- Temperature records are not being used to monitor critical limits.
- The Permit to Operate a food service establishment is valid and is posted in a conspicuous location.
- Routine
0 infractions
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