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TIM HORTONS

3999 KEELE ST · Food Premises

Official record from Toronto →View on Google Maps →

Details

Google rating
3.4 / 5 (8)

Opening hours

  • Friday6 AM–11 PM
  • Monday6 AM–11 PM
  • Saturday6 AM–11 PM
  • Sunday6 AM–11 PM
  • Thursday6 AM–11 PM
  • Tuesday6 AM–11 PM
  • Wednesday6 AM–11 PM

Contact details, hours and reviews from Google Maps

Inspection summary

TIM HORTONS has been inspected 2 times by Toronto Public Health since November 12, 2024. The most recent inspection, on November 6, 2025, recorded 2 infractions.

1 of 2 inspections on record found no infractions at all. In the past 12 months there was 1 inspection with 2 infractions recorded. All recorded findings relate to upkeep, equipment or paperwork rather than direct food-handling risks.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Building, plumbing and upkeepLower risk

    Floors, walls and ceilings must be smooth and clean, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate food-safety risk on their own, but persistent problems can lead to pest or sanitation issues.

    Recorded 2 times on November 6, 2025. For example: Proper maintenance / washing of rooms (including washrooms)

About this data

These results come from Toronto Public Health, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

2 inspections

  1. Inspection

    2 infractions

    • 5C. Proper maintenance / washing of rooms (including washrooms)
      • FOOD PREMISE NOT MAINTAINED WITH CLEAN FLOORS IN FOOD-HANDLING ROOM - SEC. 7(1)(G)
    • 5C. Proper maintenance / washing of rooms (including washrooms)
      • FAIL TO ENSURE EQUIPMENT SURFACE SANITIZED AS NECESSARY - SEC. 22
  2. Inspection

    0 infractions

Nearby inspected facilities

Reviews

Reviews provided by Google Maps
  • Joy Lee

    If I could give 0 stars, I would. The drive thru staff either need better training or they need to fix the speakers if they don’t work. The lady taking my order kept getting it wrong (could tell by the screen order). I had to correct her more than 3 times on 4 separate items in my order. Then they asked me to wait at the front and not at the drive thru so I did kindly and she handed me my order in a rush and ran away. After looking at the order knowing they were having trouble understanding it, I checked and the order was incorrect and with no receipt. I then had to travel inside just to correct it and they still were confused about what a SIDE HASHBROWN was. They still asked “would you like the extra hashbrown inside the wrap?”. NO I asked for it on the SIDE. Then on top of this one of the ladies making the food said out loud “what does she want now?” And I explained loudly “I just want what I ordered, it’s what I ordered from the start guys!” They did apologize but upon arriving home to eat the bagel, you can see it’s black around the edges which is actually a carcinogen. We had to rip the sides off like you see. So - I’ll be not just writing this 1 star review that should be 0 stars, but I’ll be reaching out to Tim Hortons customer service about this experience. Do better!

  • Beretta

    Deplorable experience. I usually try to avoid this location & area because it’s not easily accessible while driving a long motor vehicle and being near to very narrow streets with entries and exits on opposite side of the plaza. With that being said, I had ordered a bagel to be double toasted with butter & cheese. Neither was the bagel warm or toasted nor was there any butter or add ons in appropriate quantities compared to other locations. To top it all off, my drink was inundated with sugar and cream when I had asked it to be with just chocolate milk. Literally puked with the sugar overdose. The staff here made me feel like they were doing me a favour even though I had placed a mobile order a while back. Won’t be visiting this place ever again as it’s just a waste of time and energy trying to get a quick snack only to see them ruin the taste completely!

  • Mase AFG

    I’ve ordered here a couple times and been frustrated each time. The iced coffee is always short and not filled up, every other location on campus and everywhere else fill it to the top and don’t skimp on the portions. Very disappointing has happened 3-4 times in a row already to me.

  • Logan Manson

    Lived on campus for 2 years. This drive through was hands down the worst part of my day every single time. The machine needed to make your drink *will* be broken, the coffee you order *will* taste like it was filtered through cigarette ashes, and you *will* have an easier time getting directions in a dementia ward than you will conveying your order. Sometimes, they invent new rules about the drive through, like telling you you can’t move your car forward until the entire lane is clear. Sometimes with no other cars in sight they’ll make you sit at that speaker for minutes, just staring into the void. Sometimes they’ll pause you mid-order for the same effect but won’t tell you why before or after the multi-minute wait. I think they’re making your items as you’re ordering them, instead of just taking the order and making it all together. I’ve had to wait 3 separate times for 3 separate drinks, and one time got told they couldn’t finish it after the wait, like the machine broke right then and there. One time in the summer I dumped some water, liquid water, out of my window so I could make room in my bottle for my drink, and they scolded me for leaving a mess they’d have to sweep up later. Sometimes they barricade one or both drive thru speakers at random times of day, as if that was the reason the wait times are so long. It’s madness. I didn’t think the extra 10 minutes of driving to the next one is worth it and put up with it for nearly 2 years. If you care about living longer and happier, you will not make the mistake. Continuing to come here is settling for a worse life.

  • Rachael Sohar

    Food was very hot and fresh. Especially employee Parsa who was maintained a good convo while making the coffee which made my day!! Need more people like him spreading positivity and good coffee!!👏😊

  • Joy Lee

    If I could give 0 stars, I would. The drive thru staff either need better training or they need to fix the …

  • Beretta

    Deplorable experience. I usually try to avoid this location & area because it’s not easily accessible while driving a long motor vehicle and being near to very narrow streets with entries and exits on opposite side of the plaza. With that …

  • Mase AFG

    I’ve ordered here a couple times and been frustrated each time. The iced coffee is always short and not filled up, every other location on campus and everywhere else fill it to the top and don’t skimp on the portions. Very disappointing has happened 3-4 times in a row already to me.

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