Westsyde Landing

3255 Overlander Dr Kamloops BC V2B 0A5 · Residential Care - Licensing

9 inspections

1. Substantiated complaintSep 3, 2026

   1 infraction

   • R2.1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
     • Observation(s): RCR 48(1)(a) The complainant alleges that the Licensee has been withdrawing funds from a person in care’s bank account since 2022 using information not obtained at their admission to long term care (LTC), but from their admission to assisted living (AL) in 2020. This allegation is considered under the Licensee not having followed their admission practices and providing appropriate advisement of fees being charged for accommodation and other services offered by the Licensee. A review of the resident tenancy agreement from 2022 finds that the agreement had been left mostly blank, with only the first section and the monthly rate completed. A pre-authorized debit (PAD) form was left blank with the rest of the admission package. In the person in care's file, a PAD form dated in 2020 was found completed. The person in care did not have a representative who was willing and able to act on the person in care’s behalf for financial matters as per the social worker notes, admission progress notes and referrals to Trustee programs. When a Licensee does not complete admission documentation and provide all information about fees being charged to appropriate persons, this increases risk of financial transactions being completed in error. This allegation is substantiated. Submit an action plan of how the Licensee will ensure all persons in care have appropriate representation for financial decisions and how the Licensee will ensure staff are completing all required documentation at admission. This plan is required to be sent to Licensing no later than September 28, 2026. *This plan should also include how the Licensee will ensure whether further adjustments are required for the affected person in care from 2022 to 2025. RCR 85(2)(m) The complainant alleges the Licensee did not support the person in care to obtain a financial power of attorney (POA) via a Public Trustee program in a timely manner and queries whether or not the person in care had appropriate written consent to live in LTC. Review of the person in care’s financial records and the social worker progress notes shows that a friend functioned as a substitute decision maker for the purpose of admission processes but indicated they could not function as POA. In November 2022 the Licensee’s social worker contacted Public Guardian and Trust (PG&T) and was informed that PG&T would not be able to take on the person in care as a client. The social worker sent an application to the Bloom Group within a few days. The social worker progress notes show multiple attempts of communication were made between November 2022 to May 2026 with no responses from the Bloom Group. In May 2026, the social worker contacted PG&T and explained the issues with non-communication from the Bloom Group. The PG&T representative said to make another referral, which the social worker did. The person in care was accepted as a client in July 2026 by PG&T. This allegation is unsubstantiated. RCR 85.1(2)(a) The complainant alleges that the Licensee has been withdrawing more money from a person in care’s bank account than they should have per month, leading to the account to be overdrawn and the complainant is concerned about repayment of the overpayments. A review of the Interior Health "(IH) 2026 Rate Letter” and the “summary statement” for the person in care dated June 6, 2026, shows the Licensee has repaid all overpayments from 2026, as per the rate indicated on the "IH 2026 Rate Letter". The Licensee stated they are waiting for further direction from IH in case of further repayment required, as they would need previous years rate letters to support that process, but they are capable to process repayments upon being advised by IH. This complaint is unsubstantiated.
     • R2.1A - Advise of all charges/fees/other payments for accommodation/other services offered prior to admission; 48( 1 )(a)
2. Routine InspectionJun 9, 2026

   1 infraction

   • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
     • Observation(s): RCR 22(1)(c) – A wall mounted cleaning solution dispenser leaked solution down the wall and onto the floor. The floor has a large brown/red colored stain beneath the dispenser, with a smaller green colored stain/pool of solution present. It was confirmed that this deficiency has not been reported to maintenance. Large gouges on the wall edge near the entry of the room are present, leaving exposed dry wall. The wall deficiencies have already been reported to maintenance, and a plan is in place, yet to be completed. When cleaning solutions leak onto a floor where persons in care are present with an ongoing occurrence, this increases risk of injury and exposure to persons in care and can affect the cleaning solution efficacy, thereby creating a health risk for persons in care. Submit an action plan no later than June 26, 2026, of how the Licensee will ensure maintenance of all rooms, common areas are kept in a safe and clean condition from a systems perspective including staff reporting of all physical facility deficiencies. *This is a repeated contravention.
3. Substantiated complaintMar 26, 2026

   1 infraction

   • R10.2 - Do care and supervision practices ensure health, safety and dignity of persons in care?
     • Observation(s): RCR 59(b)(i)(ii) – The complainant alleged there had not been any family council meetings and there had been no effort to have a family council meeting, since the current manager has been working at the facility to the time of the complaint. There have been no alternative opportunities for family to speak with Licensee regarding operations and concerns. The complaint is substantiated. Emailed correspondence to family members, posts in the newsletters to families and persons in care reviewed. The manager confirms there have not been any meetings or other type of opportunities other than the complaint process made available to families in lieu of an active family council. When there is not an established, active family council and alternative opportunities to meet with the Licensee are not provided by the Licensee, this increases the risk of health, wellness and care concerns not being reported and/or brought forward by families, thereby increasing risk of improper care of persons in care. Submit a detailed action plan of how the Licensee will ensure that while there is no family council formed, they will provide opportunity, at least annually, and involve the families in decision making on matters that affect persons in care's lives, no later than April 13, 2026. RCR 59.1(2) – The complainant alleged the manager made no effort to hold family council meetings since working at the facility. The complainant also alleged that when asked, the manager only gave written information of how to start a council and no further support or other actions. This complaint is unsubstantiated. Email communications to family members who expressed interest to form a council, and email sent to all families encouraging participation to form of a council reviewed. Facility newsletters reviewed and found that there was information to encourage family participation in forming a family council included. There is sufficient evidence of the Licensee attempting to support and assist in creating a family council to unsubstantiate the allegation.
     • R10.2S - Provide at least an annual opportunity for councils, or if no council is established, as a group, to meet with the licensee to promote the collective and individual interests of the persons in care and involve the persons in care in decision making on matters that affect their day to day living; 59(b)(i)(ii) (Show More)
4. Routine InspectionMay 29, 2025

   2 infractions

   • R6.3 - Does the facility demonstrate appropriate outbreak prevention and control measures?
     • Observation(s): Three bags of food products were found, unlabeled and not in the original labelled packaging in a lower cupboard of a servery. In another servery, a box of a food product was found in a lower cupboard, open and exposing the food inside. Food which is removed from the original labelled packaging or stored without labels is not able to be assessed for expiry dates, and the food could be misidentified, making it unsafe to provide to persons in care. When boxes of food are left open, they can become accessible to pests and environmental debris, making them unsafe to consume. Submit a detailed corrective action plan for how all food service areas will be monitored to ensure food safety standards are being kept no later than June 18, 2025
     • R6.3B - Ensure that food is safely prepared, stored, served and handled; 63 ( 1 )
   • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
     • Observation(s): RCR 22(1)(b) – A hole with raised edges was observed in the flooring of a person in care’s room measuring approximately 20 cm X 5 cm, and a corner with exposed drywall measuring approximately 250 cm X 5 cm in a dining room. These maintenance concerns were confirmed by the manager to not have been reported into the maintenance program at the time of the routine inspection. Risk of falls is increased in areas when damage to the floor is present. Risk of inhalation or ingestion of drywall dust and particles is increased when a wall has cracks and damage where drywall is exposed. Submit a detailed corrective action plan for how all areas accessible to persons in care will be maintained and monitored to ensure it is in a good state repair no later than June 18, 2025. *This is a repeated contravention. RCR 22(1)(c) – Food crumbs in a groove around a food warmer built into the counter, and in the freezer in one of the serveries were found. There were wood shavings found along one quarter of the inside of a lower cupboard where several mugs and cups were stored. In another servery, there was a large amount of dried coffee spills on the inside of the lower cupboard where food service equipment was being stored. When food service areas are not kept clean in all areas, this may lead to food cross contamination and an increase of pests being present in food service areas. Submit a detailed corrective action plan for monitoring of cleanliness and actions to take when uncleanliness is found no later than June 18, 2025. *This is a repeated contravention. RCR 35(1)(c) – In a spa room, an electric hair clipper was seen hanging from a hook with no label attached. It was later confirmed by the Manager that it belongs to one person in care. Unlabeled personal equipment may be accidentally used by multiple people, thereby increasing the chances of transfer of bodily fluids and bacteria between persons. Submit a detailed corrective action plan for the use and/or storage of all personal equipment to ensure safe usage no later than June 18, 2025.
     • R7.1I - Maintain all rooms and common areas in a good state of repair; 22( 1 )(b)
     • R7.1J - Maintain all rooms and common areas in a safe and clean condition; 22( 1 )(c)
     • R7.1AK- Provide appropriately furnished and equipped areas for secure, safe and adequate storage of cleaning agents, chemical products and other hazardous materials; 35( 1 )(c)
5. Routine InspectionNov 1, 2024

   2 infractions

   • R2.2 - Are written policies and procedures in place to guide staff in fall prevention?
     • Observation(s): A review of a person in care's chart showed evidence of a written agreement. This written agreement did not have the signature of the substitute decision maker present, but noted the facility had obtained "verbal agreement" by telephone, which had been obtained several months before. A written agreement for restraints must have a signature of all required parties.
     • R2.2A - A restraint may be applied in an emergency or when there is written agreement to the use of a restraint by both the person in care or their representatives, medical practitioner or nurse practitioner; 74( 1 )(a)(b)(i)(ii)
   • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
     • Observation(s): The following areas of the facility were observed as not being in a good state of repair, which shows the physical facility assessment system is insufficient: -one pod of rooms had two lights burnt out in the common area -two kitchen serveries cupboards below the sink had sections of exposed chip board, and one of the cupboard doors had a moderate amount of black present on the exposed chip board The following areas of the facility were observed as not being in a safe and clean condition, which shows the physical facility assessment system is insufficient: -one kitchen servery had a large amount of sediment covering the top of the backsplash behind the sink -one kitchen servery upper cupboard doors showed brown/black discoloration on the outside and the inner edge of the doors (of the high touch surfaces) -one kitchen servery's fridge had drips and crumbs present in various areas of the fridge inside, and spilled food on the floor below the door One person in care's room had the bathroom door removed. Licensing Officer was informed this was done as a need for the person in care, however there is not a current exemption request related to this, which is a requirement under legislation.
     • R7.1I - Maintain all rooms and common areas in a good state of repair; 22( 1 )(b)
     • R7.1J - Maintain all rooms and common areas in a safe and clean condition; 22( 1 )(c)
     • R7.1AB - Bathrooms must have a door with a lock that can be opened from the outside in case of an emergency; 30(a)
6. Substantiated complaintOct 10, 2024

   6 infractions

   • R3.2 - Are staffing patterns sufficient and appropriate to maintain the health, safety and dignity of persons in care?
     • Observation(s): A review of the staff schedule, and the staffing plan showed the facility to be “short staffed” on multiple days, over a 6-month period, resulting in missed care/services (ex. documented "missed baths due to short staffing").
     • R3.2A - There must be sufficient numbers of trained and experienced employees on duty at all times. Staffing patterns must meet the needs of persons in care and assist persons in care with activities of daily living, including eating, mobility, dressing, grooming and hygiene in a manner consistent with the health, safety and dignity of persons in care; 42( 1 )(a)(b) (Show More)
   • R4.5 - Are incidents and notifications reported and records retained as required?
     • Observation(s): A review of the incident reports previously submitted to Licensing showed no evidence that the facility submitted reportable incidents to Licensing about missed care/services in relation to being short staffed on multiple dates over a 6-month period.
     • R4.5D - Immediately notify licensing in the form and manner required, if a person in care is involved in a reportable incident; 77( 2 )(c)
   • R1.1 - Does the Licensee operate in accordance with their license and inform Licensing of any significant changes?
     • Observation(s): The bathing procedure documentation system is ineffective. Licensing Officer Moran observed bathing procedure documentation signed by the site leadership as being reviewed, however, there was no evidence to support/guide follow-up actions for missed or refused baths.
     • R1.1W - Regularly monitor the physical environment and the care and services provided; 61
   • R2.1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
     • Observation(s): The facility policy for "Refusal of Care, Treatment and Nourishments" was provided as part of the evidence during this investigation. This policy states "the team member is to document the reason for refusal in the resident's electronic health care record progress notes". The documentation provided as evidence showed conflicting information had been documented. In one area, it was documented the person in care had been bathed on a certain date, and in another area for the same date, it was documented that they had refused.
     • R2.1S - Ensure policies are implemented by employees; 85( 1 )(d)
   • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
     • Observation(s): As per the complainant, the facility often leaves the care center office door open, which is not an area that is supposed to be accessible to persons in care. A review of staff meeting minutes showed evidence that this has happened, and the complaint is substantiated as having occurred.
     • R7.1AJ - Provide appropriately furnished and equipped areas for the safe and secure location of medications and the records of persons in care; 35( 1 )(b)
   • R10.2 - Do care and supervision practices ensure health, safety and dignity of persons in care?
     • Observation(s): A review of a person in care’s behavior care plan, specialist recommendations and nursing notes showed that recommendations had not been acted on for a 7-month period, despite the person in care’s doctor informing the facility to consider the recommendations for actions. This resulted in a delay in care.
     • R10.2A - Monitor the health and safety of each person in care regularly to determine if their needs continue to be met; 50 ( 1 )
7. Routine InspectionApr 30, 2024

   7 infractions

   • R2.2 - Are written policies and procedures in place to guide staff in fall prevention?
     • Observation(s): A review of two PIC's care plans showed "positional assistance service devices" (PASD) being included, of which, the devices being used meet the legislated definition of "restraints" as they restrict the persons freedom of movement (I.e. a "posey belt", which is secured from behind a wheelchair). The facility policy for PASD's was also reviewed and it was determined this policy and the definitions within do not align with the legislative definitions of "restraints". It was confirmed that written agreements were not in place for the PASD's which meet the legislated restraint definition, since the facility staff were following the facility policy, not legislation requirements.
     • R2.2A - A restraint may be applied in an emergency or when there is written agreement to the use of a restraint by both the person in care or their representatives, medical practitioner or nurse practitioner; 74( 1 )(a)(b)(i)(ii)
   • R1.1 - Does the Licensee operate in accordance with their license and inform Licensing of any significant changes?
     • Observation(s): Within the facility, a large area was cordoned with sheets of plastic, and signage present indicating construction was occurring. A previous health and safety plan had been approved by Licensing for renovations of an area of the facility, with an end date of March 27, 2024. No further correspondence pertaining to structural work continuing beyond this original end date was provided to Licensing and so structural change of the facility was occurring without a current, accepted health and safety plan and without Licensing's knowledge.
     • R1.1D - Receive written approval from licensing prior to making any structural changes; 8( 2 )(b)
   • R2.1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
     • Observation(s): A review of a food temperatures log within a unit's kitchen showed no evidence that temperatures had been taken for the meal which had been served at the time of the inspection. It is facility policy to complete food temperatures checks prior to serving all meals to persons in care.
     • R2.1S - Ensure policies are implemented by employees; 85( 1 )(d)
   • R3.1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
     • Observation(s): A review of the facilities processes to ensure all staff have current training of renewable certifications such as Food Safe, and annual Nursing licenses renewed was found to be insufficient to ensure staff have the appropriate and current certifications on an ongoing basis.
     • R3.1I - Ensure that employed persons have the training and experience and demonstrate the skills to carry out duties assigned to the manager or employee; 37( 2 )(c)
   • R5.1 - Does the facility provide food services which meet nutritional needs and preferences for persons in care?
     • Observation(s): A review of the current menu showed that one of the two snacks offered daily contained only one food group, and an offering of juice, which does not meet the definition of "food groups" (as defined under Canada's Food Guide), nor the required amount of food groups to be offered per snack.
     • R5.1D - Provide for each day, at least 2 nutritious snacks with at least 2 food groups described in Canada's Food Guide; 62( 2 )(b)
   • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
     • Observation(s): During the inspection of the physical facility, the following deficits were noted: -Several gouges in a wall from a dart board that were at the depth where drywall was exposed -Gouges and chipped areas on a column/wall were at a depth of exposed drywall beneath -Fabric of the underside of one couch and one chair was pulled away and drooping to the floor -Several other walls were noted to have gouges and/or holes in them which exposed drywall to persons in care. It was unclear if the noted areas needing repair had already been identified with the facility maintenance department. In one common room of a "pod" there was an inedible food item left accessible to persons in care. The floor of one shower room had dirt present. A door in a hallway labeled "housekeeping" was found unlocked, with bottles of cleaning agents present and accessible to persons in care. The door was assessed by staff, and able to be locked at the time of inspection, but noted to be the kind of handle which is easily unlocked upon entry/exit by staff and would need further intervention to ensure the door remains locked.
     • R7.1I - Maintain all rooms and common areas in a good state of repair; 22( 1 )(b)
     • R7.1J - Maintain all rooms and common areas in a safe and clean condition; 22( 1 )(c)
     • R7.1AK- Provide appropriately furnished and equipped areas for secure, safe and adequate storage of cleaning agents, chemical products and other hazardous materials; 35( 1 )(c)
   • R10.2 - Do care and supervision practices ensure health, safety and dignity of persons in care?
     • Observation(s): A review of person in care's files showed no evidence that the licensee encourages all persons in care to be examined by a dental health care professional at least once per year. This is a repeated contravention from a previous complaint inspection (November 2023).
     • R10.2H - Encourage persons in care to be examined by a dental health care professional at least once every year; 54( 3 )(a)
8. Substantiated complaintNov 1, 2023

   1 infraction

   • R10.2 - Do care and supervision practices ensure health, safety and dignity of persons in care?
     • Observation(s): A review of a person in care’s care plan did not show evidence and the licensee was unable to provide any evidence of encouraging an annual dental health care check as part of their oral health care plan.
     • R10.2H - Encourage persons in care to be examined by a dental health care professional at least once every year; 54( 3 )(a)
9. Routine InspectionMar 10, 2023

   1 infraction

   • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
     • Observation(s): The facilities auditing process of physical facility is not effective. In one bedroom, there were two large areas of exposed drywall, one at about knee height and the other at ceiling lift height. In a common area, there was a large area of exposed drywall, measuring approximately 40 cm (L) X 20cm (W) X 4cm (D). These were two examples of several areas where drywall had been noted to be exposed by damage to walls. In one spa/tub room, there was a loofah hanging on the edge of the shelves in the room, and had no label attached.
     • R7.1I - Maintain all rooms and common areas in a good state of repair; 22( 1 )(b)
     • R7.1AK- Provide appropriately furnished and equipped areas for secure, safe and adequate storage of cleaning agents, chemical products and other hazardous materials; 35( 1 )(c)